93 results found

1. Reflect Updates / Changes in Channel Orders in Click & Drop

   When changes are made on Shopify to an order that a customer has placed, these changes are not reflected on Click & Drop.

   It would be good if changes made to an order on a store / marketplace / platform would be reflected in C&D

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, thank you for your suggestion. We have no plans to introduce continuous updates to an order once imported at this time.

   
   

   Kind regards

   Click & Drop Team

2. An export option to pull of the address book within my account

   Have an option to export all address saved on my account for a bulk update. Then reimport them, ie add mobile numbers to all accounts for text message tracking numbers

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   Declined  ·  Click & Drop Support responded

   Hello,

   Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

   We will continue to make improvements in the future to make the experience more user friendly.

   Kind Regards,

   Click & Drop Support

3. Reduce font size on letter labels

   When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

   However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

   Normally, you have :

   House Number, Street
   City
   Zip Code
   USA

   However, the problem seems to arise where the font size is too large on the labels, so an address such as

   301 South Shore LN
   Illinois
   NE 31313
   USA

   Appears on the label as:

   301 South Shore
   LN
   Illinois
   NE 31313
   USA

   The machines do not read "301 South Shore " and pass it for manual processing. However with staff cut backs, this doesn't always happpen and the item is returned as invalid address!!

   When I print large letter or small packet labels, this does not seem to happen, as the font used for the address is smaller for some reason!

   When sending items to the USA by letter rate, I have had a couple returned to me as unable to deliver over the past 12 months. Both addresses were perfectly valid.

   However, a customer has been able to find that USPS use automated equipment to process the post, which only reads the last 4 lines of the address.

   Normally, you have :

   House Number, Street
   City
   Zip Code
   USA

   However, the problem seems to arise where the font size is too large on the labels, so an address such as

   301 South Shore LN
   Illinois
   NE 31313
   USA

   Appears on… more

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   The font size for the labels cannot be changed at this time. 

   
   

   Many thanks

   
   

   Click & Drop Team

4. Have the option to remove sender's address on labels when buying postage in bulk

   If I buy postage for a parcel online, I can choose whether I want my address on the postage label or not, but if I buy postage for multiple parcels by downloading a csv of addresses onto your site, it prints out my address on every label. I don't want my address on the label and it's a pain to have to add each address individually when I can do it quickly in bulk. If the option is there to remove the sender's address when buying postage individually, it should be there when buying postage in bulk too

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   Declined  ·  Click & Drop Support responded

   Hello,

   Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

   We will continue to make improvements in the future to make the experience more user friendly.

   Kind Regards,

   Click & Drop Support

5. Pull in phone number for Etsy orders

   Hi,
   At the moment Etsy orders are not pulling in the customers phone number.

   Would it be possible to add this to the current Etsy integration. Would be good for tracked orders.

   Thanks

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   Declined  ·  Click & Drop Support responded

   Hello, 

   
   

   Etsy does not supply the customers phone numbers in their response. We frequently review the information channels can supply and will add telephone numbers from Etsy when they make them avilable. 

   
   

   Kind Regards, 

   Click & Drop Support

6. Please give an option to "Drop off" a parcel, instead of forcing us into "Collection"!

   Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.

   Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?

   If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and unnecessary.

   I liked the convenience of Click and drop. Now that convenience is being made inconvenient at the cost of time and effort due to the changes which have been made. Sending just one parcel and having to navigate my way around a more complicated website and then cancel an unnecessary collection which has been "forced" upon me may be a slight inconvenience. Sending multiple parcels this way and having to go through that process multiple times to cancel collections is an extreme inconvenience and would have me looking elsewhere for a more cost effective and convenient courier.

   Enable an option to "Drop Off" a parcel, instead of only giving a "collection" option.

   Surely it would be far better to be able to select "either" collect from me, or drop at a Royal Mail location at the time of purchase?

   If one of your customers is dropping multiple parcels to one of your locations, as I do, being "forced" by the changes to your website into selecting a collection date and time, and then having to go back at the end of a now very lengthy process, to cancel the collection is both very time consuming, frustrating and… more

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   Declined  ·  Click & Drop Support responded

   Hello,

   
   

   Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:

   
   

   https://business.help.royalmail.com/app/contact

   
   

   If you are unable to find your answer on there, please call us on:

   03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

   
   

   Kind Regards,

   Click & Drop Support

7. Make invoices optional for either cumitalive or in a breakdown form as to show each individual cost.

   It seems the invoice is being totalled as one cumulative invoice and does not show the breakdown of costs per each consignment or PO that we raise

   Is there a way to change this on the system as I need to upload these invoices per consignment on our system for our finance dept ?

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   Declined  ·  Click & Drop Support responded

   Hello,

   Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.

   03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

   Kind Regards,

   Click & Drop Support

8. A few improvements I'd like to see

   A few improvements I'd like to see...

   1. In the open orders window please add a "QTY" option. All our products are the same and so the weight of our shipments depends on the QTY, right now we're sorting by value of order which isn't accurate as we charge different amount on different sales channels depending on their fees.

   2. When printing the labels we also print the extra packing slip label, there is a notes section which pulls personalisation information over from ebay, this is fantastic for us, please can you do the same for ETSY orders?

   3. Under the weight section we are able to add the weight for our products but not the weight for the packaging. As many of our customers buy up to 50 of our items at a time being able to input the weight of the product and also the weight of the packaging would hugely speed us up, so if the order was for 50 it would calculate 1 x packaging weight and 50 x product weight.

   Many Thanks

   A few improvements I'd like to see...

   1. In the open orders window please add a "QTY" option. All our products are the same and so the weight of our shipments depends on the QTY, right now we're sorting by value of order which isn't accurate as we charge different amount on different sales channels depending on their fees.

   2. When printing the labels we also print the extra packing slip label, there is a notes section which pulls personalisation information over from ebay, this is fantastic for us, please can you do the same for ETSY orders?

   3. Under the weight section… more

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   Declined  ·  Click & Drop Support responded

   Hello, 

   
   

   Thank you for your feedback. 

   
   

   1. We are making improvments to the grid at present. 

   2. This is a limitation of etsy's API. 

   3.  This functuality is available in Channel Shipper. 

   
   

   Kind Regards, 

   Click &  Drop Support

9. Shipping Rules to work for orders with more than 1 item

   We are a mailing house that picks, packs and despatches for a variety of customers. Lots of those customers have orders that have more than one item. Currently using shipping rules to apply postage only works for orders that have only one item. This means we have a lot of orders that the postage rules will not work for. Please could you fix it so that all orders no matter how many items will have the postage automatically applied when using shipping rules. This will save us so much time. Many thanks Zoe

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   Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.

   
   

   Thanks, the Click & Drop Team

10. Stop uploading shipping numbers to eBay for 1st/2nd class large letters

    I post out mostly using large letter format, since you have started uploading these to eBay my claims are through the roof.

    Buyers know they can't be tracked and get a free product !!!

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    Declined  ·  Click & Drop Support responded

    Hello, 

    
    

    Thank you for your feedback. Inside your intergration settings you can choose to return delivery confirmation numbers or not to eBay. 

    
    

    Kind Regards, 

    
    

    Click & Drop Support

11. Pay post offices for processing click and drop

    I have been using click & drop for its convenience and it’s professional, scannable labels. It is also slightly cheaper than paying at the post office.
    I understand, however, that post offices do not get paid for processing such post. Perhaps even doesn’t get registered on their workload. I’d say this is grossly unfair. I would emphasise I am in no way affiliated to a post office or know personally anyone who works there, but I know injustice when I see it!

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    Declined  ·  Click & Drop Support responded

    Hello, 

    
    

    Thank you for your feedback. Royal Mail do have a commerical agremen in place with the Post Office Limited for handling C&D items. 

    
    

    Kind Regards, 

    Click & Drop Support Team

12. Ability to put an order 'on hold'

    Occasionally we need to stop an order from being dispatched for a short period of time. When using Click & Drop as a primary system as we do (i.e. working from Click & Drop rather than our e-commerce platform), there is no way to indicate to whoever is dispatching that the order should not be dispatched yet. The ability to hold an order (essentially setting its status to 'Order on hold' or similar, and needing to release it before a label can be generated) would be extremely useful.

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13. Ability to create prepaid labels via Click and Drop personal API

    Currently, to create labels via a Royal Mail API requires an OBA, manifest creation and the shipments to be collected or dropped off at a sorting centre.

    The personal Click & Drop API similarly allows the creation of orders, but not labels (without the above process). These orders then have to be manually clicked through the web interface to pay and print the shipping labels.

    The idea is to bridge the gap in Royal Mail's APIs by extending the Click and Drop API to enable pre-paid labels to be created from personal Click and Collect API.

    These labels would then not require an OBA, manifest creation, collection/drop off at a sorting centre allowing smaller businesses to programatically create labels for their mail.

    Currently, to create labels via a Royal Mail API requires an OBA, manifest creation and the shipments to be collected or dropped off at a sorting centre.

    The personal Click & Drop API similarly allows the creation of orders, but not labels (without the above process). These orders then have to be manually clicked through the web interface to pay and print the shipping labels.

    The idea is to bridge the gap in Royal Mail's APIs by extending the Click and Drop API to enable pre-paid labels to be created from personal Click and Collect API.

    These labels would then… more

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Hello, thank you for your suggestion. This is not something we have plans to introduce.

    
    

    Kind regards

    The Click and Drop Team

14. Increasy the resolution of the labels

    As for now when i print a RM label via Etsy it prints really well. That is same for RM website. However when using Click & Drop the resolution of the labels is significantly less and in some cases not readable.

    Could you please improve the resolution/quality ?

    THX

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    Declined  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.

    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

    Kind Regards,

    Click & Drop Support

15. Add a "Check for new orders" to the dashboard

    The delay from receiving a new order (e.g. via Amazon or eBay) to being able to process it from the dashboard page is too long. For example with Parcel2Go website I have the ability to "Check for recently sold items" to pull in the latest sales.
    It would be very beneficial for the same capability.

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    Declined  ·  Click & Drop Support responded

    Hello,

    
    

    Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

    
    

    We will continue to make improvements in the future to make the experience more user friendly.

    
    

    Kind Regards,

    Click & Drop Support

16. ADD PACKAGING WEIGHTS

    Like most users, getting accurate weights means weighing each order and then applying postage. This is not practical. Add a section where packaging weights are added and then applied to orders. I send 1, 2 or 3 items to the same person in the same packaging. This means the stored weights are always wrong. Packaging can be applied to each order automatically to give an accurate overall weight.

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Dear User,

    
    

    Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.

    
    

    We will continue to make improvements in the future to make the experience more user friendly.

    
    

    Kind Regards,

    
    

    Click & Drop Support

17. Advanced shipping rules

    I would like a tweak to the current shipping rules so that labels are not automatically generated. Rather than automatically applying a particular service based on "store postage method", I would rather keep the order open for manual processing, but only allow selection of the "rule" service. This will make handling of express orders so much easier and less prone to mistakes.

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    Declined  ·  Click & Drop Support responded

    Hello,

    Thank you for your feedback. If you are having technical issues with the site please contact our helpdesk on the number below.

    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

    Kind Regards,

    Click & Drop Support

18. I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the Custom

    I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the
    Customer delivery instructions
    field when creating labels in C&D. This could be stored as a Default Setting in the back-end, rather like the IOSS number is now.
    If I could save a comment such as 'please do not leave parcel unattended'
    and if this comment appeared by default on each shipment in the Delivery instructions field, hopefully this might deter the postal delivery worker from simply leaving a parcel behind a bush or near a front door where it could easily be stolen.

    I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the
    Customer delivery instructions
    field when creating labels in C&D. This could be stored as a Default Setting in the back-end, rather like the IOSS number is now.
    If I could save a comment such as 'please do not leave parcel unattended'
    and if this comment appeared by default on each shipment in the Delivery instructions field, hopefully this might deter the postal delivery worker from simply leaving a parcel behind a bush or near… more

    3 votes

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Dear User,

    
    

    Thank you for your suggestion, it is appreciated. However, this is not currently something we are able to complete.

    
    

    Please contact Royal Mail if you are experiencing problems with the way in which deliveries are made. 

    
    

    Kind Regards,

    Click & Drop Support

19. make label printing less wasteful

    The current printing format makes us waste a whole sheet of A4 label for something that could easily fit on 1/6 of a sheet.
    Please change the label so that we can copy and paste it to suit our printing requirements.
    Thanks

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    Declined  ·  Click & Drop Support responded

    Hello, 

    
    

    The labels should not be resized or they may be unreadable by the automated technology used in mail routing. 

    
    

    Kind Regards, 

    Click & Drop Support

20. Make it faster to drop of parcels at post offices

    Once payment is made, physically 'dropping' the parcel needs to be more time efficient. Parcel post box's are fast but there aren't many of these available. Post offices are extremely slow. Queuing, weighing each item, generating receipts etc. Can take a quarter of an hour in total. This is the weak link. Why can't parcels be 'dropped' off at post offices without the waiting?

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    Declined  ·  AdminAdministrator (Administrator, Click and Drop) responded

    Dear User,

    
    

    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:

    
    

    https://business.help.royalmail.com/app/contact

    
    

    If you are unable to find your answer on there, please call us on: 03457 750 750 

    
    

    Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

    
    

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    Click & Drop Support