108 results found

1. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

   As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

   My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated! It does continue and still imports all the orders but without the labels generated which means no Data in the Results CSV! Can you please update the Desktop Version to work like DropBox does? I.E. Allow over 50 orders with the desktop version? C & D Web can clearly process a batch with orders over 50 so I see no reason why it wouldn’t handle the same from the Desktop Version. This needs updating before the retirement in June to avoid a step backwards in C&D’s abilities.

   It would be great to also offer a choice to ‘Produce & Download the Labels’ to Results Folder ‘or’ just ‘Produce the Labels’. We have no use for the labels once downloaded to the results folder so it would be great to just have a Results CSV File ‘without’ all the PDF Label Files. I would imagine this would speed the process up as well?

   Fingers Crossed!

   As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

   My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!… more

   2 votes

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   Completed  ·  5 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →

2. Show Tracking Status in Click & Drop

   When sending an item tracked it would be very helpful to have an extra column showing the different stages of that items stage - so at a glance you can see the delivery status, filter by undelivered etc.

   This would save clicking on each item and regularly checking.

   50 votes

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   15 comments  ·  Click & Drop (Registered) OBA Account  ·  Delete…  ·  Admin →
   Completed  ·  Click & Drop Support responded

   Hello, 

   
   

   This was completed in our 7.23 release in November 2021. You can add the tracking status column to the manifested orders grid using the column configuration settings found at the top right of the grid

   
   

   Kind Regards,

   
   

   Click & Drop Team

3. Add 'collection' option to click & Drop accounts

   Stop having to log out of a Click & Drop online account to be able to arrange collection from home address. Presently this is the only way to arrange and pay for collection, which negates the useful integration features of the account, and prevents customers spending more money with you....

   3 votes

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   Completed  ·  5 comments  ·  Click & Drop (Registered) Personal Account  ·  Delete…  ·  Admin →

4. Make Open Orders Top Menu Options a Permanent Settings Option

   On the OPEN ORDERS screen that ALL online stores and everyone uses to generate labels - you can remove/add options using the colomn bar at the top of the top using the COG symbol - THESE SETTINGS SHOULD BE MADE PERMANENT OPTIONS in the Click and Drop System - So you can choose to have Store Postage Method as a Permanent Selection on your account, or NOT have Country as a Permanent Selection on your account. We as users should be able to choose exactly what we see (columns) everytime we log in as standard. At the moment the system doesn't save your options. Which is simply crazy.

   On the OPEN ORDERS screen that ALL online stores and everyone uses to generate labels - you can remove/add options using the colomn bar at the top of the top using the COG symbol - THESE SETTINGS SHOULD BE MADE PERMANENT OPTIONS in the Click and Drop System - So you can choose to have Store Postage Method as a Permanent Selection on your account, or NOT have Country as a Permanent Selection on your account. We as users should be able to choose exactly what we see (columns) everytime we log in as standard. At the moment the system… more

   2 votes

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   1 comment  ·  Delete…  ·  Admin →
   Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello, we already support this using your browsers local storage. If your settings are not being retained please review your browser settings.

   
   

   Click & Drop Team 

5. Always show Tracking field when searching a shipped order

   Finding a shipped order by searching customer name or postcode is lightning fast and really useful, however the tracking field can only be obtained by going to Settings, ticking the Tracking box and then getting the tracking field to come up. There is no way to "Save page settings" preferences so this has to be done every time. As finding tracking must be the most common reason to search an order it would be great to have this field automatically showing please..

   1 vote

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   1 comment  ·  Delete…  ·  Admin →
   Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Hello,

   
   

   you can enable the tracking number column without navigating away from the page using the cog icon in the top right of the grid. Once you have enabled the 'tracking number' field it will remain visible, as these settings are retained by your computer. If columns  disappear when you navigate away and return to the page, please review your browsers settings.

    

   Thanks,

   
   

   Click & Drop Team

6. Bug - restore Country of Origin to new CN22 customs labels

   The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

   6 votes

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   Completed  ·  1 comment  ·  Delete…  ·  Admin →

7. Bold Print for more than 1 qty ordered for an item

   Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

   Can you please reinstate this functionality.

   35 votes

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   7 comments  ·  Delete…  ·  Admin →
   Completed  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Dear User,

   
   

   We can confirm that the despatch note will transform product lines to bold text where there is more than 1 unit.

   
   

   Kind regards

   
   

   Click & Drop Team 

8. Clone Manifested Orders

   I would like to be able to clone from a manifested order, not just orders that are new.

   There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

   This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in already. Which saves having to enter it all again.

   I would like to be able to clone from a manifested order, not just orders that are new.

   There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

   This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in… more

   49 votes

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   Completed  ·  9 comments  ·  Delete…  ·  Admin →