General
71 results found
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Support Booking Collection With Buying Postage Label
As it stands I have to go through two separate processes to:
(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.
It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time
5 votesHello and thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Impliment Two Factor/Multi Factor Authentication
Many services online now support two factor authentication via either Google Authenticator methods or SMS. This helps protect our account and customer data held within it.
This should be a feature and we should be able to enforce it on a per account option.
5 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
4 votesThank you for your suggestion. We will consider it for future development.
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Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
4 votesDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
4 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
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Add integration for Ecwid
Do you plan to integrate with Ecwid ?
4 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Allow User to Specify Order Status Shopify Orders Import For
We would like an option for Click & Drop to fetch orders from Shopify which are marked as 'payment pending'.
We have a lot of account customers who get an invoice with their order.
Royal Mail only downs the order if it marks as paid which means we send it via DHL instead.
The DHL Shopify integration has options to let you choose which orders to download.
4 votesHello,
Thank you for your feedback. This is a great suggestion and we will consider this in future developments.
Thank you,
Click & Drop Support -
Print Customs Declaration & Address Label Together
It's really confusing & awkward to have one sheet (or 10) of address labels & one sheet (or 10) of customs labels. Matchign them up can be a PITA & very time consumng
Why can we not have the Address and Customs label of the same package side by side ?
4 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Make Despatch Date Editable
If you are unable (or forget) to mark your posted item as dispatched on the day it is dispatched, the date you mark it is automatically inserted. If it is a couple of days later (after a weekend), the displayed dispatch date will be incorrect. Being able to correct this would be useful.
4 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Planned despatch Date Default to Last Selected Date
When using the Planned despatch date option - Please add a Checkbox Option to Hold last Used Date for the session.
Particularly at the end of the month when the Planned despatch date is on the next month it would make using the Planned despatch date quicker and more efficient
Thank you
4 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Include Delivery Date in Reports
Hi, can you please add delivery date (i.e.the date on which item was delivered) in "reports" and "manifest orders".
We can only see STATUS if it is delivered or not, but we are not getting delivery date. It would help us greatly. Thanks
3 votesThank you for your suggestion, we will consider it for a future release.
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Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
3 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
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3 votes
We will consider this request for future development.
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Collections Statuses Aren't Always Updated
The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
Please fix this. thank you.3 votesWe are considering improvements to collections in upcoming releases. Thank you for your suggestion.
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Store National Identification Numbers in Address Book
When sending items to certain countries, we are expected to enter the national identification number for the recipient
a) Should this be a mandatory field and prevent applying the postage if not completed?
b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!3 votesWe will consider storing Addressee Identification References and Tax Identification Numbers against address book entries in a future release.
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Support More Label & Document Sizes
Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.
3 votesHello, thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Show Address Book Entries in Search Results
We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.
We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.
Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.
Twinned with results…
3 votesHi and thank you or your suggestion. We will raise this idea with the team for consideration,
Many thanks
Click & Drop Team
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Option to Add SKUs in C&D Reports
Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.
3 votesThank you for your suggestion. We will consider this request for future development.
Many thanks,
Click & Drop Team
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Allow Filtering of Orders by Trading Name
I would love an option to filter Orders by Trading Name, so they can be processed separately. It's very time-consuming to filter by channel.
3 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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