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72 results found

  1. Import VOEC & Other Customs Scheme Details

    VOEC number for Norway or other VAT system scheme's should automatically be pulled through from eBay / Amazon etc integration with their unique number, similar to how the IOSS number is pulled through.

    5 votes

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  2. Click & Drop Desktop Forgets Password

    The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.

    It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!

    5 votes

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    Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further. 


    Many thanks


    Click & Drop Team 

  3. Impliment Two Factor/Multi Factor Authentication

    Many services online now support two factor authentication via either Google Authenticator methods or SMS. This helps protect our account and customer data held within it.

    This should be a feature and we should be able to enforce it on a per account option.

    5 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  4. Include Delivery Date in Reports

    Hi, can you please add delivery date (i.e.the date on which item was delivered) in "reports" and "manifest orders".

    We can only see STATUS if it is delivered or not, but we are not getting delivery date. It would help us greatly. Thanks

    4 votes

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  5. Include Stock Location on Order Details

    It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.

    4 votes

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  6. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    4 votes

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  7. Show collections on Dashboard

    Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

    4 votes

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  8. Add Custom Label Positioning to OBA / Business Accounts

    If you buy the suggested labels - 4 per page - you cannot choose the position of the label.

    If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.

    4 votes

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  9. Add integration for Ecwid

    Do you plan to integrate with Ecwid ?

    4 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  10. Allow User to Specify Order Status Shopify Orders Import For

    We would like an option for Click & Drop to fetch orders from Shopify which are marked as 'payment pending'.

    We have a lot of account customers who get an invoice with their order.

    Royal Mail only downs the order if it marks as paid which means we send it via DHL instead.

    The DHL Shopify integration has options to let you choose which orders to download.

    4 votes

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    1 comment  ·  Admin →
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    Hello,

    Thank you for your feedback. This is a great suggestion and we will consider this in future developments.

    Thank you,
    Click & Drop Support

  11. Print Customs Declaration & Address Label Together

    It's really confusing & awkward to have one sheet (or 10) of address labels & one sheet (or 10) of customs labels. Matchign them up can be a PITA & very time consumng

    Why can we not have the Address and Customs label of the same package side by side ?

    4 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  12. Make Despatch Date Editable

    If you are unable (or forget) to mark your posted item as dispatched on the day it is dispatched, the date you mark it is automatically inserted. If it is a couple of days later (after a weekend), the displayed dispatch date will be incorrect. Being able to correct this would be useful.

    4 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  13. Planned despatch Date Default to Last Selected Date

    When using the Planned despatch date option - Please add a Checkbox Option to Hold last Used Date for the session.

    Particularly at the end of the month when the Planned despatch date is on the next month it would make using the Planned despatch date quicker and more efficient

    Thank you

    4 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  14. Generate CN23's for any order value

    Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…

    3 votes

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  15. Enable a Remember Me Login Option

    Please enable a Remember Me auto login function.

    3 votes

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  16. 3 votes

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  17. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    3 votes

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  18. Store National Identification Numbers in Address Book

    When sending items to certain countries, we are expected to enter the national identification number for the recipient

    a) Should this be a mandatory field and prevent applying the postage if not completed?
    b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!

    3 votes

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  19. Support More Label & Document Sizes

    Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.

    3 votes

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  20. Show Address Book Entries in Search Results

    We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.

    We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.

    Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.

    Twinned with results…

    3 votes

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