General
101 results found
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page not found
i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login
Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.
I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.
I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…
2 votesHello. This relates to your browsers handling of redirections. Review your browsers settings and ensure you are using an up-to-date version of your browser.
Many thanks
Click & Drop Team
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Add Support For SMS and Email Notifications Sent to the Sender
As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!
2 votesHello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.
Kind regards
Click & Drop Team
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Pick List / Despatch Notes for non OBA customers
I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).
Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual…
2 votesHello, despatch notes are already available for non OBA customers, please review your Label Settings in Click & Drop.
Kind regards
Click & Drop Team
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Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Require a confirmation before generating manifest.
Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.
2 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Add a Search Function in the Address Book
This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)
2 votesHello, this is already possible by clicking the filter icon on the field you wish to search.
Kind regards
Click & Drop Team
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Use the correct address formatting for the destination country.
International addresses are currently printed using the UK format, however R.M. advise using the correct format for the destination for the destination country, especially (at the moment) with regards to Spain. Under the International Incidents bulletin (Spain), quote: "It’s particularly important to provide the Spanish address in the correct format ...". I would, but I can't when using C&D!!
I created software to do just that for my own labels before I started using C&D, so it's not difficult and surprising that a major postal company doesn't even do it themselves, at the same time as advising others to do…
2 votesThanks for your suggestion. Please contact the help desk to provide more specifics in relation to your suggestion.
Thanks, the Click & Drop Team
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Apply the reference used on C+D to the Royal Mail invoice
The reference needs to appear on the invoice instead of just"click and drop" so we can track which orders are for which job. We are a mailing house with many C+D customers we post on behalf of, and we are having a nightmare tying all the invoice lines to each individual job
2 votesHello, thank you for your suggestion. You can segment your invoice by using departments. Please contact the help desk and ask about adding 'Departments' to your OBA account.
Kind regards
Click & Drop Team
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shipping rules package sizes
When customers order multiple items with different package sizes the shipping rules default to the smaller item size. Surely it should default to the larger one?
2 votesHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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customs hs codes shopify
Does RM pull down HS codes from Shopify?
2 votesHello, this is not possible at the moment. We regularly review our integrations to see if we can consume additional order details to minimise your manual processing.
Kind regards
Click & Drop Team
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Future dating batches broken
Since the new update you cannot future date batches, you have to reset the postage that is applied and set the future date when you manually reapply it.
I have my click n drop set up to automatically apply the postage to my items based on stored weight and size, before the update you could future date these batches of orders Now you have to reset the postage to future date it.
what is the point of automatically applying postage if you cannot future date it, this update is a step back not forward please fix this issue its adding…
1 voteThank you for your feedback.
At the moment, you can only future date orders when manually applying postage. If you have shipping rules applying postage to your orders, you will need to reset them back to 'New' state, or reapply postage in order to apply a future despatch date.
This functionality was not changed with the implementation of the new Batches page.
If you are still encountering issues, please contact our support team and provide some example orders so we can look into this further: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
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B2B Shipping - outside IOSS
When sending items to a VAT registered business in the EU even if they are below the IOSS threshold, there is no way of easily stopping the IOSS number being added.
A simple tick box would be ideal to disapply IOSS to the order - even better if I could enter the EORI number of the recipient business.
Currently the only way I have found is by creating another sender profile which does not have IOSS linked to it.
1 voteYou can remove the IOSS number applied to an order you have created during Apply Postage.
For orders imported from certain marketplaces where they have used IOSS and captured import tax, IOSS will always be used when a supporting service is chosen in Click & Drop; this is a requirement of those marketplaces.
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Add a functionality to delete orders by batch number from the batches view
Add a functionality to delete orders by batch number from the batches view. Allowing for quick deletion of a batch that has been imported in error at any any point in the day.
1 voteYou can 'delete' orders imported via spreadsheet using the 'Undo import' function. Navigate to Orders / Import and clicking the 'Orders import history' button to the top right of the data-grid. Then, selecting the appropriate batch, use the 'Undo Import' function.
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If an order has a tracking number the system should mark it as Despatched
The system should have the logic to automate this.
1 voteYour shipments can be marked as despatched when the label is generated. Please review settings / Miscellaneous.
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Invoice adjustments
When you apply an adjustment charge on an invoice, I can't see what parcel it relates to.
Please add the ability to relate adjustment charges to shipments.
1 voteWe do not have this planned at the moment but have raised your request with the relevant team.
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Tracking status column under dispatched stopped working
Tracking status column on Reports / Manifested orders and Orders/Order Overview/Manifested orders stopped reporting about July 2023 - It is blank on all since then!
1 votePlease ensure you have the tracking status column enabled in either 'Manifested orders' or 'Manifested orders report' to see the current tracking status. If you are still encountering problems seeing the tracking status of despatched / manifested shipments, please contact the help desk.
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Inconsistent payment verification requests
When sending 1st and 2nd class the payments usually go through without going bank verification, but when a tracked 24 or 48 item is added to the order every time I have to verify the transaction.
Its only a small thing but it puts me off using these services as it takes up more time to process orders.
1 voteWe are unable to disable 3DS verification in this instance, as it is mandated by the card processing provider.
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Add Ability to Manually Trigger Order Import From Magento
When it's close to post collection time, and we get a new order in Magento, no matter how many times I refresh the click and drop screen, or if I log out and back in the order does not appear quickly enough. I assume it auto updates at set times in the background - a manual refresh option would be really helpful
1 voteThank you for your suggestion. We do not plan to introduce a manual refresh process for Magento orders. If this particular feature is important to you, please check out Channel Shipper.
Many thanks
Click & Drop
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Labels are printed to an Avery sticky label - why can we not just copy and paste the label from the screen
You present the documents on the screen and the label in in a 4 x 6 label size. to get that label to the envelope it is necessary to print the sheet.Waste of paper and carbon footprint. Why canwe not just select the label and copy and paste it to the label. We then save time and paper!
1 voteThank you for your suggestion. We don't have any plans to introduce a direct to envelope option at this time. Many thanks,
Click & Drop Team
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Weight incrememnt buttons
In your beta, where you enter the weight, put the little arrows back so you can adjust with the mouse, not just by using keyboard
1 voteHi, thank you for your comment. We have not made any changes to our beta relating to weight controls. Browser zoom can occasionally cause elements of a webpage to disappear; please review your browsers zoom settings. If you are still encountering difficulties, please contact the helpdesk.
Many thanks
Click & Drop Team
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