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  1. Allow Copy and Paste in online claim forms

    Currently the online forms for the claims doesn't allow to copy and paste the details that you have to enter there, i.e you cannot paste the recipient name, or address or anything, you have to type it in manually. This makes this cumbersome process even more frustrating, please allow copy and paste in Claims online forms.

    8 votes
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    1 comment  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  2. Please add an option to generate VAT invoices instead of despatch notes.

    Please add an option to generate VAT invoices instead of despatch notes. This would save a lot time and double printing.

    6 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Portugal and Customs Labels

    It seems to be an error - I produced postage labels for 8 items today - one of which was going to Lisboa in Portugal. For some reason a CN22 form was also generated!

    I thought Portugal was still in the EU....

    6 votes
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    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why can't we reuse address details

    I import orderS from Amazon & ebay but sometimes I want to reuse the address details to create another label. Say for example if someone wants a replacement item sent.

    Why is it not possible to do this? Why do I have to enter the details manually, and after inputting the info why is the manual entry system so useless that it wants me to enter the details AGAIN!

    Royal mail please sort this out, it's driving me nuts.

    6 votes
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    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Thank for you your suggestion. As Cassie75 mentions below, we do currently allow you to create a new address book entry.

    However, we are considering how to improve this process, particularly with cloning, splitting, and merging orders. So this functionality might help you.

    For more information on our address book functionality, please see this guide: https://help.parcel.royalmail.com/hc/en-gb/articles/360001190473-How-to-create-a-manual-order-from-your-address-book

  5. Label Generating not working correctly

    There appears to be an error often when generating labels. The label doesn't generate which results in having to refresh the page and manually re-generate the paperwork to retrieve the labels. Is this fault experienced by others? Will this be looked into? Thanks.

    5 votes
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    12 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi all and thanks for your suggestions. Issues with label generation are usually the result of an issue with your browser downloading pdf files, or are the result of invalid service, country, or packaging format combinations.
    If you encounter issues obtaining labels, we would urge you to contact our support team who will be able to help with at any account specific errors.
    Their details can be found here: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

  6. Allow Multiple lables to be produced per consignment. - we regularly have more than one parcel going to the same address.

    Old system used to ask how many labels you required, we regularly have more than one label per address. having to re type the same label over and over is wasting time and proves problematic trying to track multiple consignments to the same address,

    4 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi. Thanks for your suggestion. Our system usually assumes that one order will equal one package. We are working on the ability to combine and merge orders, and we also offer you the functionality to save customer details to your address book so that you can quickly create a new label for the same address.

  7. Make it much much clearer that the click and drop service cannot be dropped off at a regular post office

    It is an absolute nuisance that some Royal mail services can be dropped off at post offices, while others can't. I expect parcel force to be different, but why different processes for different Royal mail services? Very annoyed, wasted visit to post office, and no chance of getting the parcel to a Royal Mail drop off centre. Its not enough to Bury this information in the small print. Make it very clear at the ordering stage.

    3 votes
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    2 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  8. If multiple SKU weigh more then 2 kg should be allow to split it

    If 2 different SKU combined order weight 2.4 Kg it should be give a separation of that 2 SKU and make is Parcel 1 and Parcel 2 added to
    Order id and also buyer notify that there is multiple parcels.

    3 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    Unfortunately, the kind of functionality you are suggesting is quite sophisticated. Click & Drop is a free service, and as such will never have the same functionality as some subscription based order management solutions.

  9. Have a remember be button so I don’t have to keep logging in

    Keep me logged in button or remember me it logs you out then you come back from a cuppa and have to login again

    3 votes
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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestion. Unfortunately, this is a security feature and we cannot change it. However, there are a number of password manager software available which can be used to remember passwords and user names so you do not have to type them every time. which you may wish to consider.

  10. Connect to multiple Magento stores

    The ability to connect to more than one Magento store is vital for our business. We have 4 different e-commerce websites that we run from the same Magento installation. Click and drop is of no use to us if we can only process orders from one website/store. Please implement multi-store support for Magento (1.9) as soon as possible.

    3 votes
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    1 comment  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion. It is already possible to implement multiple Magento stores to one Click & Drop account. During the integration process, you are given the option to select the store view for the store you wish to integrate with.
    If you are encountering any issues connecting your stores, please contact our support team who will be able to assist: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support

  11. Combine/merge orders

    The ability to combine orders into a single shipment has been raised before and was declined on 12/9/19 by Click&Drop Admin. With the increasing importance of electronic customs information and printed CN22 documents there is a danger of incorrect information being sent and I urge Click&Drop Admin to reconsider this suggestion.

    Consider two orders for single products - creating the postage for either will result in incorrect information being used for customs. Really need the ability to combine the orders as manually updating the products on one order is error prone.

    2 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions, but we have decided to decline this feature request. While it has some limited order management functionality, Click & Drop was designed primarily as a shipping solution, instead of an order management solution.
    We are looking to introduce the ability to specify more than one unique label per order, which along with our existing clone order functionality, will cover the basics needed to get the right number of labels for your eCommerce orders.

  12. A better process for refunds need to be put in place - Business Customers

    Business refunds for labels please, this is nuts. We spend tens of thousands a year with RM and they only implement a postage label refund for personal customers?

    We have ah an item sent back to find out there is nothing wrong with the address and we cannot apply for a refund as we are a business customer. So we lose the postage and have to pay again. Or go through the agony of a form and having to post it for 0.60p

    Outrageous

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Size options for mailing sacks

    Some online businesses like me don't send much post. Often I hand in 4 huge mail sacks containing about 10 letter sized packages between them, tied with thick plastic cable ties. It would be better to have the option of ordering small size sacks if they are needed.

    Also the sacks should be turned inside out when they are emptied because a few times I have found letters or parcels in them (which I put back through), which explains some of the lost or late post.

    2 votes
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    0 comments  ·  New Royal Mail Products  ·  Flag idea as inappropriate…  ·  Admin →
  14. Help! CN22s with imported orders are including shipping costs in the total goods column.

    There is a glitch that Royal Mail Click and Drop IT are aware of. The CN22s are suddenly including shipping costs in the total goods box for orders correctly imported by .csv file. It was reported last week (w/e 12/10/18) and I have chased it but 3-4 working days later it still has not been rectified. We were urged to spend huge amounts of time and money ensuring we were compliant with Royal Mail regulations for printing out CN22s via Click and Drop. We are now told we cannot use any part of the CN22s until fixed. We have to…

    2 votes
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Barcode number printed on Manifest

    My local post office are saying they are having a hard time with my click and drop manifests now they have to scan them in. I'm printing the manifests in A4 and the barcode won't scan. There isn't a number underneath the barcode so they can't manually put it into the system.

    2 votes
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    5 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    Our barcodes are clearly readable when printed on good quality paper or labels.
    If there are issues with your labels being scanned in at the Post Office, we urge you to contact Royal Mail customer services who will be able to pursue this issue further. Unfortunately, this website is for suggestions relating to the Click & Drop website only.

  16. Just make the website easier to navigate

    Recognise that some people only use the site occasionally - even giving feedback has been more complicated than it needs to be. There needs to be a route through the website for occasional one-off users.

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. Royal Mail Loosing items again !!!!!!!!

    I opened a grey bag from royal mail to put my company parcels in to find another companies Large letter in there I rang the company and told them I have found their item and gave them all the details they said the customer kicked off saying they didnt receive it.

    Can I ask Royal Mail Dispatch department do you actually check bags when opening them or do you just tip them up and hope something falls out as this is proof that grey bags are NOT checked, my OBA account Click and drop bills are £600 minimum per month,…

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    declined  ·  Administrator responded

    Hi.

    I am sorry to hear you encountered difficulties with Royal Mail services.

    This page is for feedback and suggestions about the Click & Drop website. We are unable to assist with general enquiries and complaints.

    Instead, we advise you to make a claim, or to contact customer services who will be able to help. For more information on how to do this visit: https://business.help.royalmail.com/app/contact if you are a business customer or https://personal.help.royalmail.com/app/contact if you are a personal customer.

  18. Lost RM24 Compensation

    Lost RM24 Compensation

    Royal Mail 24, delivery confirmation GREAT, add a signature EVEN BETTER,

    Oh its not arrived, what a shame.

    How can I go to the post office buy a stamp and get £20 of cover if i get proof of postage, but I use RM24 with a signature and get £0 cover. Is it just me but that sounds upside and back to front.

    Posting items with RM24 not delivered and there is nothing you can do, yet you're charging me 15p for a delivery confirmation that don't always get scanned or your losing mail.

    Mind blown!

    2 votes
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    the delivery offices have long queues. there should be 2 queues - parcel drop off & parcel collection

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Import UK only orders from eBay, Amazon, etc

    Hi,

    Can we please have a setting within the integrations for eBay, Amazon, etc to import UK orders only?

    At the moment all orders are being imported. I would like to import only UK orders (Mainland UK, Channel Islands, etc).

    I use the Post Office for all my international mail so I have to delete non UK orders.

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion, it is not possible for us to selectively download orders, but there is a workaround to this issue. You could create a shipping rule to mark all non-UK orders from your Amazon store as ‘Despatched by other courier’.

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