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345 results found

  1. Address book

    Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.

    1 vote

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  2. Fix duplicate batch uploads in click & drop desktop

    Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.

    There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time

    I've tried to trim down the log to the key events:

    "Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'

    [synchroniseConfigurationTasks] task forces application update!…

    1 vote

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  3. Improve Processing of Batched Orders in New Orders Grid

    The new version of the orders grid is a nightmare when processing a batch of orders.

    After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.

    So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.

    I need to do this for every parcel in the same batch. It's a nightmare!

    Once I…

    2 votes

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  4. Support searching for partial order numbers

    Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)

    6 votes

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  5. Allow me to edit my Collection address

    At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.

    Alternatively, add the ability to provide some instructions for a collection address.

    2 votes

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  6. actually turn up to collections that I have booked

    There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous

    2 votes

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  7. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  8. reinstate the availability of printing QR label for tracked services at delivery offices

    Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.

    2 votes

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  9. Remove sender address history

    I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.

    3 votes

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  10. Sending to a local post office to hold for collection

    Have an option of sending to a local post office to hold for collection by customer.

    2 votes

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  11. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  12. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  13. Add Ability to Clone Products

    When I create a product I would like to be able to duplicate it.

    I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.

    1 vote

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    Thank you for your suggestion.

    This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.

    Kind regards,

    Click & Drop Team

  14. Shopify - import orders that are Authorized as well as Paid

    Currently Click & Drop only imports orders with a Paid status. However some merchants (like ourselves) prefer to manually capture payments, in which case the payment status is Authorized. I would like to either see an option to decide which payment statuses are imported or for Authorized to be considered the same as Paid (which they are).

    3 votes

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  15. Provide Customers with a Receipt at Point of Collection

    I have raised this complaint previously with no satisfactory response in relation to various collections where proof of collection has not been received via email nor is it recognised as having ben collected on Orders page..
    Once again I have sent an item via click and collect but have not received a receipt as proof of collection, it has not been recognised as collected. If this item is lost in transit there is no way I am able to claim compensation without that receipt.
    When buying an item even with Parcel Force the sender/buyer is handed a receipt, all that…

    1 vote

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  16. Support Changing Trading Names After an Order is Created

    We use multiple Trading Names when drop-shipping.

    With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.

    Would it be possible to do one or both of the following:

    1. Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI

    2. Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…

    2 votes

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  17. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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  18. Sort items on dispatch notes

    The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.

    For example, SKU's A>Z

    3 votes

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  19. Mandate PO Box / Tax Identifier Number When Mandated by Destination

    Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.

    When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item

    For Dubai / UAE, shipments requires a PO Box number.

    If data is required, then it should be marked with asterisk and be mandatory.

    2 votes

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  20. Filter by more than one product so all orders containing these products are selected

    I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.

    I would like to filter on more than one product so I can see a list of orders containing those products.

    1 vote

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