General
95 results found
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Paperless Manifesting
Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.
10 votesThank you for your suggestion - This is not something in plan at current, but we will consider in future developments.
Kind regards
Click and Drop Support
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7 votes
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eBay Orders Re-Importing After Being Cancelled
Please fix this issue, it's really frustrating.
- eBay buyer purchases item
- They request cancellation/refund
- I refund them and cancel the order
- I delete the order in Click & Drop (yes I did, 100% sure)
- Order reappears in Click & Drop the next day
- We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)
PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information…
1 voteHello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.
Many thanks
Click & Drop Team
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Beta version has a problem
It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
IOs there a work around?
Otherwise, I think it is brillant!1 voteHello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected.
Many thanks
Click & Drop Team
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Bug during unsuccessful booking of a Collection marking orders as despatched
Sometimes, when booking a Collection immediately after paying for postage, there's an error or something goes wrong, and the status of the orders change from "Label Generated" to "Despatched", but the Collection has not been booked.
If I try to book Collection again, there's an error stating "Only orders that have a 'Label Generated' status can be booked for Collection, so I'm unable to have them collected.
1 voteHello, thank you for your suggestion. Please check you do not have 'Mark order as despatched when label generated' in Settings > Miscellaneous. If you are still encountering this behaviour, please contact the help desk.
Thanks
Click & Drop Team
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Report for 'New' & 'Ready for printing' orders
It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.
3 votesHello, thank you for your suggestion, we have no plans to create such a report.
Kind regards
Click & Drop Team
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Option to Display All Ordered Products In Orders Grid For Orders
We print off check sheets each day to ensure we are packing correctly, print screening straight off click n drop. When customers purchase multiple orders it use to give a preview of 3-4 items before flowing onto "+X items" if there was more. Now it simply displays the first items only then "+1 item" or so. This is frustration as if someones ordered 5 items, It'll only ever show the first item then "+4 items" which on the checksheet it doesn't show what that is. An option to be able to expand orders would be great, rather than having to…
1 voteHello and thank you for your suggestion. The orders grid is not intended to be printed as a picking list. You can see all products in a given order by hovering your mouse over the product column.
Many thanks,
Click & Drop Team
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Show the Service Price / Cost
With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this
16 votesHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
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Product parcel size/class to make auto selection
For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.
At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
All our products have SKU's which are psssed on from both Ebay and our web site.It would save errors cropping up. Put the data in once correctly in the product and there will never…
1 voteHello and thank you for your suggestion. Click & Drop will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product.
Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.
Kind regards
Click & Drop Team
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Tracking not being added for grouped orders
When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.
Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.
This means it still shows in some marketplaces as dispatched but pending tracking info added.
Annoying as it means loads…
1 voteHello. We do not currently offer merging or splitting of orders, so the order as it shows in Click & Drop represents an order as imported from your marketplace. You can create a single label for an order and therefore a single tracking number. If you are still having difficulties, please contact HelpDesk.
Kind regards
Click & Drop Team
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no size choice on parcels
I should be able to choose or a small or medium parcel sizes but this options isn't available when I am logged into the OBA click and drop site. I am being charged for medium parcels when the option for small should be available.
It is available if I picked a signed for service.
1 voteHello, thank you for your suggestion. Not all services support all package formats. If you believe you are missing some services, please contact your OBA representative at Royal Mail.
Kind regards
Click & Drop Team
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Click+Drop Tracking Bugs x2
Bug No1:
When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on…
1 voteHello, thank you for your suggestions. Not all package sizes and service combinations are eligible for a confirmation of delivery number. Where the service and package size is eligible for a delivery confirmation number, we update orders at Etsy with the same.
Please be aware that CRL24/48 services are not eligible for delivery confirmation numbers when used with 'Letter' packaging format.
We can confirm tracking and delivery confirmation numbers are returned to and applied against each element of an order in eBay, unless the vendor makes changes to the shipping after the order has been placed by the purchaser.
If you are still encountering issues, please contact the helpdesk.
Kind regards
Click & Drop Team
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Order download from click & drop
Am i able to download order back from click & drop order overview?
It will be very helpful if that function is available on website .1 voteHello, thank you for your suggestion. We do not plan to implement a means to download unprocessed orders from Click & Drop.
Many thanks,
Click & Drop Team
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IOSS number should be displayed in CN22 label, but just IOSS logo
IOSS number should be displayed in CN22 label, but just a round IOSS logo on the front label.
I spoke to German customs and because the IOSS number isn't on the CN22 form or anywhere on the label, they often change my customers again for customs fees and VAT, even though they already paid this.
1 voteHello. The IOSS number should not be visible anywhere on the package and is transmitted in the electronic customs data. The IOSS logo indicates the shipment is covered by the IOSS scheme and can be verified by customs agents in electronic customs.
Thanks,
Click & Drop Team
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Add Support For SMS and Email Notifications Sent to the Sender
As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!
2 votesHello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.
Kind regards
Click & Drop Team
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Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Generate Customs CN Documents
Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed…
1 voteHello, Click & Drop already produces CN22 and CN23 documents where appropriate; it seems you have diabled this in your settings. Please review your label settings in the Click & Drop platform.
Kind regards
Click & Drop Team
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Import customer information to OBA sales order
As a mailing house with many customers we really need a facility which imports the customer reference from C&D to the OBA Sales Order to allow us to re-charge our customers. Currently we are having to this manually. When you upload a file for Int'l mailsort it generates an OBA sales order but does not confirm it allowing you to go in and amend it. This would be very useful for us.
1 voteHello, thank you for your suggestion. You can use OBA Departments to group your customers labels on OBA Sales Orders. Please contact your account manager to discuss using 'Departments' on your account.
Many thanks
Click & Drop Team
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Shipping rules to allow multiple items per order
We sell on various ecommerce platforms (ebay & woocommerce) and the majority of our orders contain multiple items/products. Currently when we use shipping rules to apply postage it only works with orders that contain one item/product. This means most of our orders we have to apply postage manually which adds a lot of time to our shipping process. All of our items/products that we sell are small & we know that they fit within a certain package size.
All our shipping rules are based on weight, so orders upto 750g go large letter, orders over 750g go small parcel. This…
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Kind regards
The Click & Drop Team
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Shipping rules that work with 2 or more products in a single order
Please please please allow shipping rules to work when an individual order contains 2 or more products from the same source.
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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