General
91 results found
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eBay Orders Re-Importing After Being Cancelled
Please fix this issue, it's really frustrating.
- eBay buyer purchases item
- They request cancellation/refund
- I refund them and cancel the order
- I delete the order in Click & Drop (yes I did, 100% sure)
- Order reappears in Click & Drop the next day
- We send the item to the buyer (they get it for FREE, courtesy of Royal Mail)
PLEASE fix this issue/glitch/bug, as it's really frustrating and hurts small businesses. It is not a one off, it has happened so many times before (including today). Good job we've started checking eBay orders page lately as it gives more information…
1 voteHello and thank you for your message. Click & Drop will not download orders from eBay that are in a cancelled state. If you have deleted the order in Click & Drop before cancelling the order in eBay, it is possible that the order will be redownloaded as the order may still in a suitable state to be imported.
Many thanks
Click & Drop Team
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Product parcel size/class to make auto selection
For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.
At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
All our products have SKU's which are psssed on from both Ebay and our web site.It would save errors cropping up. Put the data in once correctly in the product and there will never…
1 voteHello and thank you for your suggestion. Click & Drop will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product.
Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.
Kind regards
Click & Drop Team
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Tracking not being added for grouped orders
When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.
Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.
This means it still shows in some marketplaces as dispatched but pending tracking info added.
Annoying as it means loads…
1 voteHello. We do not currently offer merging or splitting of orders, so the order as it shows in Click & Drop represents an order as imported from your marketplace. You can create a single label for an order and therefore a single tracking number. If you are still having difficulties, please contact HelpDesk.
Kind regards
Click & Drop Team
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no size choice on parcels
I should be able to choose or a small or medium parcel sizes but this options isn't available when I am logged into the OBA click and drop site. I am being charged for medium parcels when the option for small should be available.
It is available if I picked a signed for service.
1 voteHello, thank you for your suggestion. Not all services support all package formats. If you believe you are missing some services, please contact your OBA representative at Royal Mail.
Kind regards
Click & Drop Team
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Click+Drop Tracking Bugs x2
Bug No1:
When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on…
1 voteHello, thank you for your suggestions. Not all package sizes and service combinations are eligible for a confirmation of delivery number. Where the service and package size is eligible for a delivery confirmation number, we update orders at Etsy with the same.
Please be aware that CRL24/48 services are not eligible for delivery confirmation numbers when used with 'Letter' packaging format.
We can confirm tracking and delivery confirmation numbers are returned to and applied against each element of an order in eBay, unless the vendor makes changes to the shipping after the order has been placed by the purchaser.
If you are still encountering issues, please contact the helpdesk.
Kind regards
Click & Drop Team
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Order download from click & drop
Am i able to download order back from click & drop order overview?
It will be very helpful if that function is available on website .1 voteHello, thank you for your suggestion. We do not plan to implement a means to download unprocessed orders from Click & Drop.
Many thanks,
Click & Drop Team
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Add Support For SMS and Email Notifications Sent to the Sender
As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!
2 votesHello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.
Kind regards
Click & Drop Team
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IOSS number should be displayed in CN22 label, but just IOSS logo
IOSS number should be displayed in CN22 label, but just a round IOSS logo on the front label.
I spoke to german customs and because the IOSS number isn't on the CN22 form or anywhere on the label, they often change my customers again for customs fees and VAT, even though they already paid this.
This seems very basic. It is written everywhere that the IOSS number should be displayed I cannot believe it isn't.
1 voteHello. The IOSS number should not be visible anywhere on the package and is transmitted in the electronic customs data. The IOSS logo indicates the shipment is covered by the IOSS scheme and can be verified by customs agents in electronic customs.
Thanks,
Click & Drop Team
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Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
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Generate Customs CN Documents
Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed…
1 voteHello, Click & Drop already produces CN22 and CN23 documents where appropriate; it seems you have diabled this in your settings. Please review your label settings in the Click & Drop platform.
Kind regards
Click & Drop Team
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Import customer information to OBA sales order
As a mailing house with many customers we really need a facility which imports the customer reference from C&D to the OBA Sales Order to allow us to re-charge our customers. Currently we are having to this manually. When you upload a file for Int'l mailsort it generates an OBA sales order but does not confirm it allowing you to go in and amend it. This would be very useful for us.
1 voteHello, thank you for your suggestion. You can use OBA Departments to group your customers labels on OBA Sales Orders. Please contact your account manager to discuss using 'Departments' on your account.
Many thanks
Click & Drop Team
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Shipping rules to allow multiple items per order
We sell on various ecommerce platforms (ebay & woocommerce) and the majority of our orders contain multiple items/products. Currently when we use shipping rules to apply postage it only works with orders that contain one item/product. This means most of our orders we have to apply postage manually which adds a lot of time to our shipping process. All of our items/products that we sell are small & we know that they fit within a certain package size.
All our shipping rules are based on weight, so orders upto 750g go large letter, orders over 750g go small parcel. This…
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Kind regards
The Click & Drop Team
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Shipping rules that work with 2 or more products in a single order
Please please please allow shipping rules to work when an individual order contains 2 or more products from the same source.
1 voteHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
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Pick List / Despatch Notes for non OBA customers
I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).
Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual…
2 votesHello, despatch notes are already available for non OBA customers, please review your Label Settings in Click & Drop.
Kind regards
Click & Drop Team
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Top up a Balance
It would be definitely helpful to be able to top up a balance to use for postage, currently have to re-enter card details each time we have to post out something even if its just the 1 small letter. That or a way to save account information for which to automatically charge as unless you are sending more then 20 parcels a week you can't get a OBA to link it for payments
1 voteHello, thank you for your suggestion. This is not something we plan to introduce at this time,
Many thanks
The Click & Drop Team
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Woo Commerce integration - please can you remove the # it adds at the start of order numbers
Woo Commerce integration - please can you remove the # it adds at the start of order numbers. Thanks
1 voteHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Require a confirmation before generating manifest.
Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.
2 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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Allow 24 and 48 hour tracked mail to be dropped in at Post Office
Proof of postage is essential so why can I not drop off my 24 and 48 hour tracked mail along with my other click and drop mail at the local Post Office? The Postmaster says he gets many complaints and would love to take these but the current Royal Mail contract with the Post Office does not cover this service. Parcel boxes do not supply adequate proof of posting and are just a fiddle to log on the app. The sorting office closes early or is just inaccessible. Please make this a priority as tracking is now essential for my…
1 voteHello,
We continue to work with Post Office Limited in order to accept Royal Mail Tracked 24 / 48 items. Unfortunately this is not something they offer but we will continue to work with them.
Until then Royal Mail items can be handed over at a Royal Mail Customer Enquiry Office, a Parcel Postbox.
Kind Regards,
Click & Drop Support
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Reflect Updates / Changes in Channel Orders in Click & Drop
When changes are made on Shopify to an order that a customer has placed, these changes are not reflected on Click & Drop.
It would be good if changes made to an order on a store / marketplace / platform would be reflected in C&D
1 voteHello, thank you for your suggestion. We have no plans to introduce continuous updates to an order once imported at this time.
Kind regards
Click & Drop Team
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An export option to pull of the address book within my account
Have an option to export all address saved on my account for a bulk update. Then reimport them, ie add mobile numbers to all accounts for text message tracking numbers
1 voteHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
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