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  1. resolve the issue of the status fields defaulting back to factory settings instead of chosen fields

    On the dashboard you can choose the status fields which you want to display under settings so that you can customise the display for open orders.

    Whenever I remove the fields which I don't want displaying they reappear every single time I apply postage to several orders at once.

    This only started happening after the last update, although when querying this I have been advised that this is not an option on click and drop. This used to be an option, please can this problem be resolved.

    1 vote

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    Dear User,


    The Click & Drop dashboard does not support customisation, you can however customise the visible columns in the Orders screen. 


    The settings you apply on the orders screen are saved locally to your computer. If you find these settings are not retained, you may have a browser extension or setting that is deleting this data. If you continue to experience difficulties, please contact the help desk. 


    Kind regards


    Click & Drop Team


  2. Add a Search Function in the Address Book

    This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)

    2 votes

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  3. Smaller mail sacks or pouches?

    Would it be possible to have smaller Royal Mail sacks or pouches for mail? I tend to have 15-20 letters/large letters to post each day and it seems stupid to be putting only a handful of letters into several large mail sacks that will take up valuable space in sorting offices/vehicles etc.

    1 vote

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    Dear User,


    Thank you for your suggestion. This arena is for suggestions relating to the Click & Drop platform. Please contact your account manager if you have suggestions relating to the mail sacks.


    Kind regards


    Click & Drop Team

  4. Allow one email to be allocated to multiple locations

    Currently allowing an email address to be only linked to one postal locations, stops the sharing of work across teams for smaller offices. It risks leaving no one in a location who is able to process the post on days of unexpected absences

    1 vote

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    Hello, 


    You can have multiple email addresses  on Click & Drop, if you are having issues still please contact: 


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*. 


    Kind Regards, 


    Click & Drop Support

  5. CN22 Customs Fields

    I notice that you have included some new boxes on the CN22 label for EORI and PreReg tax schemes. We have both of these numbers entered into your system but they dont print on the label. I understand this info is meant to be sent electronically and presume this is the case but we add our own labels for hard of tinking custom agents if you filled these we would not need to. Also we have been advised to enter the cost in euros and tax paid in euros any chance of that being included on the labels.

    1 vote

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    Hello, 


    Thank you for your suggestion. However, we cannot perform any change in currency for international shipments as the data submitted must be the same as at the point of sale. Both sets of data must mirror each other as this is the data that is sent electronically.


    Thank you, 

    Click & Drop Team

  6. Add a field to input your safe place in the newly integrated "Book A Collection"

    Previously, when redirected from Click & Drop to book a collection, there was an option to delegate a safe place where the collection would be left/picked up. There is no field for this in the newly integrated collection booking.

    1 vote

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  7. Support Webhooks for order states etc

    Allow webhook calls to be configured for orders.

    For example:
    when an order is created
    postage is applied
    label generated
    order despatched
    order manifested

    Could also have similar webhooks for creation / lifecycle of manifests, batches, etc.

    1 vote

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  8. revise information actually printed on postage label

    After all the codes entered to generate postage none of the required numbers, ie: IOSS, The commodity code or the country of origin are actually printed on the postage label. Surely it is the destination country that requires these codes not Royal Mail

    1 vote

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    Dear User,


    Thank you for your suggestion. IOSS numbers are not to be printed anywhere on either shipping labels or CN documentation, they are only to be transmitted in electronic customs. 


    It is entirely correct IOSS numbers are not visible on either your shipping label or CN document. Please do not manually write IOSS numbers on your packages, this may cause your shipments to be delayed, or returned by the receiving country's customs agents.


    HS codes are printed on the CN document, not the shipping label. 


    Kind regards,


    Click & Drop Team

  9. Increase threshold dates and order statuses for importing orders from woocommerce

    Please expand the conditions for importing orders data from woocommerce. For businesses that sell pre-ordered stock the current system does not work as once 7 days has passed, an order will not be imported if it doesn't have 'processing' as a status (something you wouldn't have for pre-orders). This needs to be expanded to ideally all orders statuses not just 'processing' or give business to option to decided which order statuses / date range to use

    1 vote

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  10. Printing International Postage and CN22 Labels

    Since I started using Click and Drop when printing International Postage and CN22 Labels they printed sequentially in pairs

    Now since your last update they are printing the International Postage labels first as a batch and then separately the CN22 Labels as another batch

    My preference is the original method of printing the printing International Postage and CN22 Labels as a pair together

    If some users have a preference for the two batches – please can you add an option so that users can choose which method they want

    Thank you

    1 vote

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    Dear User,


    Thank you for your suggestion. Click & Drop continues to allow you to print both the Shipping Label and CN22 on a single A4 page.


    Please review your preferences in 'Settings / Label format' and Print assist if used. 


    If you continue to encounter issues having your shipping label and CN22 printing on a single page, please contact the helpdesk.


    Help Desk: 03457 750 750 

    Please be aware, we are open Monday to Friday, 8am to 6pm. 


    Kind Regards,


    Click & Drop Support

  11. provide a toggle setting for PDF label auto-open

    I have written a script to integrate the click & drop label into our existing invoice format, but sending the details to click & drop desktop automatically opens a pdf of the label. This adds steps to my dispatch process. Is there a way to disable this pdf from popping up?

    1 vote

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    Dear User,


    Thank you for your suggestion. Unfortunately, there is not enough detail to provide an answer, please contact our helpdesk if you are having technical issues with the site please contact our helpdesk on the number below.


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind Regards,


    Click & Drop Support

  12. Print International Postage Label and CN22 in pairs together

    Certainly until this week the International Postage Label and the CN22 were printed as a pair which made applying the two labels to the correct order very easy and safe – now this week printing the labels as all the International Postage Labels and then all the CN22 labels separately has made it more difficult and not as safe that the correct CN22 label is on the correct order

    1 vote

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    Dear User,


    Thank you for your suggestion. Click & Drop offers the ability to group your label and CN document together for printing. Please review your label settings. If you continue to encounter difficulties, please contact the helpdesk on the number below.


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind regards,


    Click & Drop Support

  13. OBA API Access

    Can we get a api to access OBA so we can pull charges per item so we can calcuate PNL for each item we post ?

    If you have a similar API please let us know

    1 vote

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    Dear User,


    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:


    https://business.help.royalmail.com/app/contact

    If you are unable to find your answer on there, please call us on:


    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.


    Kind Regards,


    Click & Drop Support

  14. Remove - (dash) as an option in the postcode field

    Found that when importing orders from magento that occasionally the postcode field in click and drop will have a dash in it and therefore doesn't reject the address and you end up printing a postage label without a Post code

    1 vote

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  15. add Trading Name to the list of header options in Open Orders

    We have (as I'm sure do many other businesses) a few trading names and therefore separate websites we trade under. Currently the only way to see what order is from what site is to manually refer to the 'channel reference' but that is just the order number and is not a site definer. Can you not add 'Trading Name' as an optional header / sort filter etc... to the main 'Orders' pages. Currently the 'Channel' column only shows 'WooCommerce'.. but both our sites use Woo so again, there is no visual indicator as to which site has generated the order.

    1 vote

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  16. Use the correct address formatting for the destination country.

    International addresses are currently printed using the UK format, however R.M. advise using the correct format for the destination for the destination country, especially (at the moment) with regards to Spain. Under the International Incidents bulletin (Spain), quote: "It’s particularly important to provide the Spanish address in the correct format ...". I would, but I can't when using C&D!!

    I created software to do just that for my own labels before I started using C&D, so it's not difficult and surprising that a major postal company doesn't even do it themselves, at the same time as advising others to do…

    2 votes

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  17. Allow a preview of label

    I'd like to see a preview of the label before I pay. Reason for change: You can set up a number of addresses on the click & drop site. You can also set up a number of different integrations with the likes of Etsy. If you make a mistake with the integration address or your default is not set correctly, then you end up with the wrong return address being printed. This happened to me twice and the refund process is quite slow.

    1 vote

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  18. Multiple Company names on SMS / EMAIL customer notifications

    Currently the name on the notifications is the account holder. Fulfilment houses despatch on behalf of multiple companies. It would be very useful if the import data could include a field that had name of the actual sender rather than the fulfilment house. Currently this can be achieved by listing different names on the Royal Mail account but this is too unwieldy, slowing down the import process massively. Could this be automated in the future by having a separate non required data field. At the moment fulfilment houses or their customers get contacted 1000's of times every day by consumers…

    1 vote

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  19. Country of Origin Statement

    Have been informed by another couirer that our packages to the EU are being charged at the non UK prefered rate of import duty as they dont contain the following statement on their customs dec. and having country of origin next to the product isnt suffiecnt

    I cant see where to appy it on Royal Mail CN22 / CN23 either as a one off or a templated item

    The exporter of the products covered by this document EORI XXXX declares that, except where otherwise clearly indicated, these products are of United Kingdom preferential origin.

    1 vote

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    Hello, 


    Thank you for your feedback. As long as the information you enter is accurate and fully completed including the country of origin, when the item arrives at the destination country it will receive the correct handling by the customs authority. 


    Kind Regards, 

    Click & Drop Support

  20. collect VAT for IOSS through click and drop

    For people who don't have a shopping cart that uses IOSS then it would be good if click and drop had a default IOSS number that could be used as an option and import tax collected by click and drop.

    1 vote

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