General
314 results found
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Add Ability to Clone Products
When I create a product I would like to be able to duplicate it.
I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.
1 voteThank you for your suggestion.
This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.
Kind regards,
Click & Drop Team
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Shopify - import orders that are Authorized as well as Paid
Currently Click & Drop only imports orders with a Paid status. However some merchants (like ourselves) prefer to manually capture payments, in which case the payment status is Authorized. I would like to either see an option to decide which payment statuses are imported or for Authorized to be considered the same as Paid (which they are).
3 votes -
Provide Customers with a Receipt at Point of Collection
I have raised this complaint previously with no satisfactory response in relation to various collections where proof of collection has not been received via email nor is it recognised as having ben collected on Orders page..
Once again I have sent an item via click and collect but have not received a receipt as proof of collection, it has not been recognised as collected. If this item is lost in transit there is no way I am able to claim compensation without that receipt.
When buying an item even with Parcel Force the sender/buyer is handed a receipt, all that…1 vote -
Support Changing Trading Names After an Order is Created
We use multiple Trading Names when drop-shipping.
With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.
Would it be possible to do one or both of the following:
Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI
Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…
2 votes -
Import Product Weight from eBay
The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?
Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.
6 votes -
Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
1 vote -
Mandate PO Box / Tax Identifier Number When Mandated by Destination
Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.
When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item
For Dubai / UAE, shipments requires a PO Box number.
If data is required, then it should be marked with asterisk and be mandatory.
2 votes -
Filter by more than one product so all orders containing these products are selected
I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.
I would like to filter on more than one product so I can see a list of orders containing those products.
1 vote -
At the point where a sender address has been selected the page should not show that collection is available when it is not.
It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!
1 vote -
Ability to bulk export billing addresses (including emails) to XLS
Currently, if you use the "export to XLS" it does not include the billing address and email associated with the order. I require the ability to export this information in bulk as this is the only way to extract customer email addresses from orders from marketplaces.
1 vote -
Add option to Mark Collections as Delivered / Completed
I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…
4 votes -
Sort items on dispatch notes
The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.
For example, SKU's A>Z
2 votes -
Add integration for PayPal orders and invoices
I have clients who pay over the phone via PayPal, by invoice via PayPal but there is no integration to pull orders from there so I have to create them manually. Can you consider an integration for PayPal please?
2 votes -
Add More Detail To Invoices
It would be useful to have information on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
3 votes -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
2 votesThank you for your suggestion. We will consider adding 'Product Name' to the Manifested Order Report in a future release.
Many thanks
Click & Drop Team
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Provide an option to report errors
On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…
7 votes -
Make 'Despatch Date' Mandatory If 'Future Dated Orders' Selected in Settings
On 'Allow Future Dated Orders', I would like Planned despatch date mandated before I can move on to the 'Apply Postage' screen. I often mistakenly forget to enter the planned date.
1 vote -
Automatically select ADD' Customer Delivery instructions' to orders when doing as Batches
Your new web interface deigns for CLICK and DROP - really need to address the need automatically select ADD' Customer Delivery instructions' to the print labels..... at present its a manual instruction which looks like a after thought bottom right of screen - many operators may miss this critical message!
thank you
1 vote -
Use The Same Login for Click & Drop and UserVoice
Make it easier to provide the user feedback by having the same username and password to log in to both.
4 votes -
Orders Grid: Show Amount Paid With Payment Status
Beta show amount paid with Payment Status
1 vote
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