General
303 results found
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Sort items on dispatch notes
The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.
For example, SKU's A>Z
2 votes -
Add integration for PayPal orders and invoices
I have clients who pay over the phone via PayPal, by invoice via PayPal but there is no integration to pull orders from there so I have to create them manually. Can you consider an integration for PayPal please?
2 votes -
Add More Detail To Invoices
It would be useful to have information on the invoice i.e letter, large, parcel etc.
Every line just shows the same item Royal Mail 24/48. You can only work out which is which by dividing total by quantity.
Can we also have the price per item shown on the line.
3 votes -
Adding 'Product name' to Manifested Orders report
Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time
2 votesThank you for your suggestion. We will consider adding 'Product Name' to the Manifested Order Report in a future release.
Many thanks
Click & Drop Team
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Provide an option to report errors
On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…
7 votes -
Make 'Despatch Date' Mandatory If 'Future Dated Orders' Selected in Settings
On 'Allow Future Dated Orders', I would like Planned despatch date mandated before I can move on to the 'Apply Postage' screen. I often mistakenly forget to enter the planned date.
1 vote -
Automatically select ADD' Customer Delivery instructions' to orders when doing as Batches
Your new web interface deigns for CLICK and DROP - really need to address the need automatically select ADD' Customer Delivery instructions' to the print labels..... at present its a manual instruction which looks like a after thought bottom right of screen - many operators may miss this critical message!
thank you
1 vote -
Use The Same Login for Click & Drop and UserVoice
Make it easier to provide the user feedback by having the same username and password to log in to both.
4 votes -
Orders Grid: Show Amount Paid With Payment Status
Beta show amount paid with Payment Status
1 vote -
Ability to Filter the Collections Grid
"My collections" shows a number which are past their collection date, I would like to be able to remove these - especially ones where the associated tracked delivery has been "delivered". (Why can't the system do this already).
I would like to be able to remove or flag as completed the ones which I know have been done so that my outstanding list shows only valid collections.
Additionally, how do I inform someone if I have a collection and no-one has arrived to make that collection, as this is quite frustrating after waiting at home all day.
6 votesHello and thank you for your suggestion. We are working on adding filters to our collections grid, such that you can filter out collections that have been delivered.
Many thanks
Click & Drop Team
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Support More Than 2 SKUs On 6x4 Labels
A lot of our customers buy several items at once.
The SKU area on the 6x4 thermal label only shows 2 of the SKU in total.
We use the SKUs on labels as a packing list.
The character limit for SKUs is 100, but only 2 of our SKU appear on the label (approx. 10 characters) and there is still plenty of space for them all to be printed. If there is space available for 100 characters on the label.
4 votes -
Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)
Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.
2 votes -
Postage Method
In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.
On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.
3 votes -
Add Integration For Sytist
I currently run a photography company that results in a large volume of post. Sytist is the industry stand e-commerce solution and currently it is not integrated. The system can produce csv files for the creation of the labels, but the tracking info is not passed back
1 vote -
Be able to Manifest all or some items in a batch
We have 175 items in a batch. All labels have been generated and items are ready to post. However 43 items are for overseas which we currently are unable to despatch due to Royal Mail. I can't just select the UK orders and Manifest. Should be able to Manifest items within a batch
4 votes -
Support More Than 1 Collection or More Items
I can only book a single collection for any given day with a maximum of 10 items in a given collection.
It would be convenient if more items could be collected in a single booking, or multiple collections booked for a given day.
6 votes -
Have the option to return the Click & Drop labels in ZPL label format
Have the option to return the Click & Drop labels in ZPL label format using API.
This would be a great help for a new packaging machine that we now have.
Many Thanks1 vote -
Country of Origin codes
Under Settings/Customs, the drop down menu for Country of Origin needs to separate Northern Ireland from the rest of the UK (GB).
Since January 2022 the Country of Origin code for Northern Ireland is XI.For GB it is XU.
1 vote -
Editing Return Address and Removing Duplicates
Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?
1 vote -
Add Ability to Sort by Weight in New Orders Grid
The new Orders Grid is missing a feature found in the original.
You can sort by weight, so that it shows the lightest in order down to the heaviest.
2 votesHello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.
Many thanks,
Click & Drop Team
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