Skip to content

General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

78 results found

  1. Paperless Manifesting

    Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestion -  This is not something in plan at current, but we will consider in future developments.


    Kind regards

    Click and Drop Support

  2. Add Option to Manually Mark Tracking Status as Delivered

    Sometimes, the tracking status of a shipment is not up-to-date, especially on export orders. I would like the option to manually change the tracking status of an order to 'Delivered'.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello and thank you for your suggestion. We support updating your integrations when a shipment has been despatched. There may be a few minutes delay between you marking your shipments as despatched in Click & Drop, and the same being reflected in your integration.


    If you continue to face difficulties with shipping updates, please contact the helpdesk. 


    Many thanks


    Click & Drop

  3. 7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Beta version has a problem

    It manifests all orders whether selected for manifesting or not. Say you have 10 orders of which 5 are BPL1 and 5 are BPL2 and you have printed labels for all 10. Then if you select the 5 BPL1 for manifesting and press manifest, it will print one manifest for all 10 orders.
    Surely yhis is wrong because BPL1 and BPL2 must go in separate sacks with a unuique manifest that reflects the correct contents in the respective sack.
    IOs there a work around?
    Otherwise, I think it is brillant!

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestion. There is no need to create multiple manifests for each sack of parcels or service type. Click & Drop will manifest all orders in a batch, and will do so even when only a sub set of those orders have been selected. 


    How to Manifest


    Many thanks

    Click & Drop Team

  5. Bug during unsuccessful booking of a Collection marking orders as despatched

    Sometimes, when booking a Collection immediately after paying for postage, there's an error or something goes wrong, and the status of the orders change from "Label Generated" to "Despatched", but the Collection has not been booked.

    If I try to book Collection again, there's an error stating "Only orders that have a 'Label Generated' status can be booked for Collection, so I'm unable to have them collected.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestion. Please check you do not have 'Mark order as despatched when label generated' in Settings > Miscellaneous. If you are still encountering this behaviour, please contact the help desk.


    Thanks


    Click & Drop Team

  6. Report for 'New' & 'Ready for printing' orders

    It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Show the Service Price / Cost

    With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this

    16 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thanks for your suggestion.  Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level.  Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.

    We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible.  In the interim, you have end of day pricing visible in the…

  8. Product parcel size/class to make auto selection

    For each of our products we have filled in the size and weight so it begs the question is why can this data not be used to auto populate the respective portions of the page where we apply postage to a single item.

    At present, we have to select "Parcel" and then "Medium" manually even though this is already established in the indivaidual product data.
    All our products have SKU's which are psssed on from both Ebay and our web site.

    It would save errors cropping up. Put the data in once correctly in the product and there will never…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello and thank you for your suggestion. Click & Drop  will automatically set the weight, and select the packaging format, as specified in your product catalogue entry, when you apply postage to an order with a single unit of a single product. 


    Please ensure your SKUs match between your integration, for example Amazon, and Click & Drop Product Catalogue.


    Kind regards


    Click & Drop Team

  9. Tracking not being added for grouped orders

    When a customer buys multiple items and it shows as a combined (grouped) order in the Open Orders, and if you apply postage and therefore tracking, only one of the orders has the tracking information added.

    Example: buyer buys 3 items and it shows as one grouped order in Open Orders. You apply postage, like a CRL24/48 or Signed For service, and the order as a whole is marked dispatched. But only tracking is added to one of the items.

    This means it still shows in some marketplaces as dispatched but pending tracking info added.

    Annoying as it means loads…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello. We do not currently offer merging or splitting of orders, so the order as it shows in Click & Drop represents an order as imported from your marketplace. You can create a single label for an order and therefore a single tracking number. If you are still having difficulties, please contact HelpDesk.


    Kind regards


    Click & Drop Team 

  10. no size choice on parcels

    I should be able to choose or a small or medium parcel sizes but this options isn't available when I am logged into the OBA click and drop site. I am being charged for medium parcels when the option for small should be available.

    It is available if I picked a signed for service.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestion. Not all services support all package formats. If you believe you are missing some services, please contact your OBA representative at Royal Mail.


    Kind regards

    Click & Drop Team 

  11. Click+Drop Tracking Bugs x2

    Bug No1:

    When an item sells via eBay, and postage is applied - in this case, CRL24/CRL48 (with the barcode for proof of delivery), this information is pushed to the eBay system no problem and it shows that the CRL24/CRL48 tracking number added all OK. But this is not being done on Etsy orders. It marks as dispatched, but no tracking info added. You cannot add it afterwards with Etsy so this is a big issue especially when dealing with non-received items. This is definitely a bug of late with C+D, unsure when it started doing this but it's on…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestions. Not all package sizes and service combinations are eligible for a confirmation of delivery number. Where the service and package size is eligible for a delivery confirmation number, we update orders at Etsy with the same.


    Please be aware that CRL24/48 services are not eligible for delivery confirmation numbers when used with 'Letter' packaging format.


    We can confirm tracking and delivery confirmation numbers are returned to and applied against each element of an order in eBay, unless the vendor makes changes to the shipping after the order has been placed by the purchaser. 


    If you are still encountering issues, please contact the helpdesk. 


    Kind regards


    Click & Drop Team

  12. IOSS for (small) letters

    I sell small items (stickers, cards, small drawings etc.) via Etsy marketplace, which I have integrated with the Click&Drop system. Most of these items fit in a small letter.

    When I sell to the EU, the IOSS number is automatically applied to these orders, however the IOSS is not supported when sending a small letter. This resulted in customers getting taxed twice (or applied customs charges).

    I spoke to Click&Drop helpline and they said this is not supported (and that they're following guidelines), but what I don't understand is why. There's no reason not to have this exempt from the…

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, 


    Thank you for your feedback. IOSS is  not supported with letter format. 


    Kind Regards, 

    Rachel Bevan 

  13. Order download from click & drop

    Am i able to download order back from click & drop order overview?
    It will be very helpful if that function is available on website .

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Add Support For SMS and Email Notifications Sent to the Sender

    As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. IOSS number should be displayed in CN22 label, but just IOSS logo

    IOSS number should be displayed in CN22 label, but just a round IOSS logo on the front label.

    I spoke to german customs and because the IOSS number isn't on the CN22 form or anywhere on the label, they often change my customers again for customs fees and VAT, even though they already paid this.

    This seems very basic. It is written everywhere that the IOSS number should be displayed I cannot believe it isn't.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello. The IOSS number should not be visible anywhere on the package and is transmitted in the electronic customs data. The IOSS logo indicates the shipment is covered by the IOSS scheme and can be verified by customs agents in electronic customs.


    Thanks,


    Click & Drop Team

  16. Generate Customs CN Documents

    Customs CN22 - I didn't realise you had to stick an extra customs label for international packages as there is no warnings when producing international labels. I inputted the customs information which I assumed was accessed digitally but it wasn't producing the extra label so why make me put the information in?? When I received a rejected parcel back due to not having the customs information I was confused as I had put this info in. There really needs to be a warning message telling users that they must affix a customs label to packages because like me, I assumed…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, Click & Drop already produces CN22 and CN23 documents where appropriate; it seems you have diabled this in your settings. Please review your label settings in the Click & Drop platform.


    Kind regards

    Click & Drop Team

  17. Import customer information to OBA sales order

    As a mailing house with many customers we really need a facility which imports the customer reference from C&D to the OBA Sales Order to allow us to re-charge our customers. Currently we are having to this manually. When you upload a file for Int'l mailsort it generates an OBA sales order but does not confirm it allowing you to go in and amend it. This would be very useful for us.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestion. You can use OBA Departments to group your customers labels on OBA Sales Orders. Please contact your account manager to discuss using 'Departments' on your account. 


    Many thanks

    Click & Drop Team

  18. Shipping rules that work with 2 or more products in a single order

    Please please please allow shipping rules to work when an individual order contains 2 or more products from the same source.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Pick List / Despatch Notes for non OBA customers

    I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).

    Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Easy Reporting of Lost Post Claims

    People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.

    I don't know about other sellers, but for me it is not so much about losing the money that frustrates…

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello,

    Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:

    https://business.help.royalmail.com/app/contact

    If you are unable to find your answer on there, please call us on:

    03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.

    Kind Regards,

    Click & Drop Support

← Previous 1 3 4
  • Don't see your idea?

Feedback and Knowledge Base