General
100 results found
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Overwrite existing product data: Not updating...
Overwrite existing product data: Not updating... Can this be looked at as there seems to be an issue with this?
6 votesThank you for your feedback.
Our testers have been unable to reproduce this issue.
Please ensure that the Product identifier (SKU) of the old and the new product are matching when trying to overwrite data.
If you are having any further issues with this, please contact Click & Drop Support.
Kind regards,
Click & Drop Team
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Please decrease refresh time for eBay orders or add an refresh button!
Please shorten the refresh interval for the requests sent to eBay. Since you are using the paid eBay API, why are the requests so infrequent? It is currently set to 5 or 10 minutes; please reduce it to at least 60 seconds. Alternatively, add a refresh button to allow quicker retrieval of orders from eBay.
Additionally, a dashboard with a hot reload feature would be ideal for Royal Mail. This would allow us to see incoming orders immediately without needing to refresh the page. Implementing this would likely require libraries like Vue.js or React. As a developer myself, I believe…
3 votesThank you for your suggestion. The feature you're requesting is available in ChannelShipper.
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Bug - Click & Drop "County" field not generating on labels
When generating labels from an order, the "County" field is now ignored and not present on the label whatsoever. I assume this is an error with the latest update and should be present as it must surely help the sorting offices?
EG:
Address from eBay/orders shows as:
John Smith
147
Road Name
WITHAM
ESSEX
CM1 2ABbut label now omits "Essex" completely, so it's showing as:
John Smith
147
Road Name
WITHAM
CM1 2ABThis can't be right, surely?
3 votesThank you for your feedback.
The 'County' field was removed from labels as it is not a mandatory address field and is not needed for your post to be delivered successfully. This was done in order to make Royal Mail labels tidier and easier to read.
We assure you the county not being displayed on the label will not affect the delivery of your shipments.
Kind regards,
Click & Drop Team
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Calculate 'CN22 Item Weight Total' as sum of Contents
CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label. These are separate things and should not match. This needs fixing ASAP as it can negatively impact customs processing.
CN22 Item Weight Total can easily be calculated from the uploaded products in the system.
Item 1 = 10g
Item 2 = 10g
Item 3 = 10g
Total weight = 30gVery simple.
The weight as shown on the shipping label should now be the…
2 votesThank you for your feedback.
According to international customs guidance, attached documentation should display both net weight (without packaging) and gross weight (including packaging) of the shipment - we currently display the gross weight in the Total section and the net weight next to each item. Omitting the gross weight from the customs documentation may lead to issues with processing of shipments and therefore we have to decline this request.
Kind regards,
Click & Drop Team
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Add claims function for deliveries that go missing
Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
This would avoid filling in duplicate information through the claim forms online.7 votesHello and thank you for your suggestion. We do not have any plans to introduce this feature at the moment.
Many thanks
Click & Drop Team
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Future dating batches broken
Since the new update you cannot future date batches, you have to reset the postage that is applied and set the future date when you manually reapply it.
I have my click n drop set up to automatically apply the postage to my items based on stored weight and size, before the update you could future date these batches of orders Now you have to reset the postage to future date it.
what is the point of automatically applying postage if you cannot future date it, this update is a step back not forward please fix this issue its adding…
1 voteThank you for your feedback.
At the moment, you can only future date orders when manually applying postage. If you have shipping rules applying postage to your orders, you will need to reset them back to 'New' state, or reapply postage in order to apply a future despatch date.
This functionality was not changed with the implementation of the new Batches page.
If you are still encountering issues, please contact our support team and provide some example orders so we can look into this further: https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
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B2B Shipping - outside IOSS
When sending items to a VAT registered business in the EU even if they are below the IOSS threshold, there is no way of easily stopping the IOSS number being added.
A simple tick box would be ideal to disapply IOSS to the order - even better if I could enter the EORI number of the recipient business.
Currently the only way I have found is by creating another sender profile which does not have IOSS linked to it.
1 voteYou can remove the IOSS number applied to an order you have created during Apply Postage.
For orders imported from certain marketplaces where they have used IOSS and captured import tax, IOSS will always be used when a supporting service is chosen in Click & Drop; this is a requirement of those marketplaces.
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Add a functionality to delete orders by batch number from the batches view
Add a functionality to delete orders by batch number from the batches view. Allowing for quick deletion of a batch that has been imported in error at any any point in the day.
1 voteYou can 'delete' orders imported via spreadsheet using the 'Undo import' function. Navigate to Orders / Import and clicking the 'Orders import history' button to the top right of the data-grid. Then, selecting the appropriate batch, use the 'Undo Import' function.
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Product Image on invoice
Hi, could you please add a product image to the invoice? This way, instead of printing from the Amazon or eBay website, we can print directly from Click and Drop, and the labels will print along with the invoices in the correct order. We sell personalised items, and it is very difficult to pick and pack without an image on the invoice.
5 votesWe do not plan to introduce this feature to Click & Drop, however ChannelShipper contains this feature.
Many thanks
Click & Drop Team
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If an order has a tracking number the system should mark it as Despatched
The system should have the logic to automate this.
1 voteYour shipments can be marked as despatched when the label is generated. Please review settings / Miscellaneous.
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Invoice adjustments
When you apply an adjustment charge on an invoice, I can't see what parcel it relates to.
Please add the ability to relate adjustment charges to shipments.
1 voteWe do not have this planned at the moment but have raised your request with the relevant team.
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Tracking status column under dispatched stopped working
Tracking status column on Reports / Manifested orders and Orders/Order Overview/Manifested orders stopped reporting about July 2023 - It is blank on all since then!
1 votePlease ensure you have the tracking status column enabled in either 'Manifested orders' or 'Manifested orders report' to see the current tracking status. If you are still encountering problems seeing the tracking status of despatched / manifested shipments, please contact the help desk.
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Inconsistent payment verification requests
When sending 1st and 2nd class the payments usually go through without going bank verification, but when a tracked 24 or 48 item is added to the order every time I have to verify the transaction.
Its only a small thing but it puts me off using these services as it takes up more time to process orders.
1 voteWe are unable to disable 3DS verification in this instance, as it is mandated by the card processing provider.
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Export orders with status dispatched by other couriers
Currently we have to go to each market place and download orders from there and then mark dispatch by other courier in click and drop. If we could export those few orders directly from click and drop it would save lot of time for us. Can you add feature where user can export selected new orders in excel format and then we can mark those orders 'dispatched by other courier'?
2 votesThank you for your suggestion. We do not plan to introduce such a feature to Click & Drop.
Channel Shipper provides all Click & Drop's functionality, plus several significant enhancements, with the output to sheet of despatched by other courier orders on their roadmap for development.
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Untick orders after performing an action
Hi, Could you make the orders page untick the selected order(s) once an action is performed please? Once we generate a label for an order, we have to untick it before ticking the next order. Normally that's just an annoyance but we've just accidentally deleted 2 orders because the previous one was still ticked. I understand some people may prefer them to stay ticked so maybe you could add an option to set the desired behaviour.
2 votesHello and thank you for your suggestion. This feature is designed to expedite the bulk processing of orders. If you are processing a single order at a time there is no need to select the order by its checkbox, making deselecting it unnecessary. Where you have multiple orders selected but wish to deselect them, please use the checkbox control found in the column header.
Many thanks
Click & Drop Team
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Add Ability to Manually Trigger Order Import From Magento
When it's close to post collection time, and we get a new order in Magento, no matter how many times I refresh the click and drop screen, or if I log out and back in the order does not appear quickly enough. I assume it auto updates at set times in the background - a manual refresh option would be really helpful
1 voteThank you for your suggestion. We do not plan to introduce a manual refresh process for Magento orders. If this particular feature is important to you, please check out Channel Shipper.
Many thanks
Click & Drop
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Support IOSS on Letter Format Shipments
Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.
Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…
7 votesUnfortunately, due to international customs requirements and regulations, IOSS is not supported on letter formats. We therefore treat this format as used for personal correspondence only and not for sale of products.
Large letters and parcels are IOSS eligible and so these are the formats that should be used when your shipment requires electronic customs and IOSS.
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Add an option to Automatically upload ref numbers to online market places
Add an option to automatically upload the ref number above the QR Code from standard untracked services to marketplaces such as etsy and ebay.
For example Etsy require a tracking/ ref number to meet the star seller. The ref number above the QR Code on standard 1st and 2nd Class letters are satisfactory but currently we are having to manually add these numbers to etsy otherwise we are penalised for not adding the number.
1 voteHello, thank you for your suggestion. We already offer the ability to upload these numbers to Etsy, please ensure you have 'Upload delivery confirmation to channel' enabled in your integration settings. Please note that not all of these numbers are valid for the requirements of Etsy, eBay, Amazon or other channels; we only upload them where they meet the specifications of the marketplace as otherwise it will negatively impact your rating. If a number has not been uploaded to your sales channel, this number is not valid for confirmation of delivery and you are responsible for providing tracking data to your sales channel.
Many thanks
Click & Drop Team
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Labels are printed to an Avery sticky label - why can we not just copy and paste the label from the screen
You present the documents on the screen and the label in in a 4 x 6 label size. to get that label to the envelope it is necessary to print the sheet.Waste of paper and carbon footprint. Why canwe not just select the label and copy and paste it to the label. We then save time and paper!
1 voteThank you for your suggestion. We don't have any plans to introduce a direct to envelope option at this time. Many thanks,
Click & Drop Team
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Display prices before transaction is completed
Please can you confirm the cost of a transaction on Click & Drop before it is completed. It is very frustrating to complete something and find it is cheaper to send the parcel via a Send an Item.
3 votesAs pricing for OBA accounts receive pricing based on volume, we are unable to provide pricing prior to completing a manifest.
Many thanks
Click & Drop team
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