General
170 results found
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Click & Drop ITROLP turning up twice
When I send a large letter to Germany, I see two shipping options with the same shipping code: ITROLP
How is that represented in the API if they have the same code? Is one obsolete?
International Tracked (£50 compensation)
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ITROLP
Up to £50 Tracked, IOSS £9.65 £0.00 £9.65International Tracked (£250 compensation)
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ITROLP
Up to £250 Tracked, IOSS £12.15 £0.00 £12.152 votes -
Expand PDDP Options for Click & Drop
According to the Royal Mail site, PDDP is currently available for;
Austria Cyprus France Germany Luxembourg (PDDP service only available up to 150 euros) Malta Netherlands Norway Portugal (Coming soon) Switzerland Sweden (Coming soon) The Republic of Ireland United States of AmericaUnforuntately, only the USA seems to be covered in Click & Drop.
With the new customs duties on low cost goods introduced by France and Italy - we need this facility, as you cannot account for it via IOSS, and we have no control over whether goods sent to Europe go through France or Italy as the port…
1 vote -
Most recent update Filter issues
Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.
Additionally where a…
1 vote -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
3 votes -
Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote -
Ditch the new layout and return to the old style. Absolutely nothing wrong with it. Now it's awful
New layout is poor. Not as efficient, buggy, laggy and terrible. Sack the devs and restore to former version
2 votes -
Royal Mail Allowing printing of postage which is not legally accepted by Ireland.
Royal Mail will allow you to input customs data where an item has zero value.One might be led to thinking that if a product is a gift or has no intrinsic value because it's expired, etcetera, then this would be okay.
Irish Post reject instantly any item which contains a value under one euro.. I have confirmed this with Irish Customs and it's taken nearly a year.
I have literally lost a thousand pounds worth of postage because of this error.
1 vote -
C&D Shopify app does not update
The RM Click and Drop Shopify app does not accurately update tracking and completed deliveries into Shopify. This afffects the shop account very negatively as deliveries show outstanding when they are not and have been delivered. Only about 20% of deliveries show completed.
1 vote -
fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote -
Large letters can no longer be used for shipment - doubling postage fees
This is complete madness. My items which are small and qualify in size and weight as a Large Letter, can no longer be shipped as a large letter but a small parcel, DOUBLING the shipping costs!
This is insane.1 vote -
BUG: Shipments can only be filled as 'Document'
What's going on with C&D lately? It's just covered in one problem after another. Today, I can't send any item in any other category but "Documents". But I am not sending a document...
I am unable to change the Declaration category to sales, commercial sample, gift, etc. It only allows Document to be selected. Any other attempts give the following error message:"A Personal correspondence shipment must use Documents Declaration category
*A Personal correspondence shipment must have zero value1 vote -
Issues with payment of label
Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.
You cannot retry it does not work.
When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.This has been bugging me for months as it takes plenty of unecessary time to manually select and…
3 votes -
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address !!!
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address but still am asked to complete a Billing Address - what is going on !!!!!
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Frustrating wrong customs details on printed labels
The customs details on the printed forms differ from the customs details in Settings - Customs.
- The name of the sender is pulled from somewhere else and is wrong.
- Under the sender address it places the order number and store name from Shopify, which is not always the correct one.
Can we please have customs details ONLY what is added in the settings in the C&D account, and not pulled from elsewhere? I've gone in circles to try and change it to correct details and can't find where it collects these details from. I now have to white out and…
1 vote -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Sender's name WRONG on customs forms
The form automatically populates name of the signature on the customs form as the "sender". This is not (necessarily) the sender. For example, if the sender is a business - the sender name is instead replaced by the name of the signature on the customs form.
When I remove the signature name, it auto-populates the name from the payment details... It shouldn't keep borrowing names from all over the place when the trading address and customs details are clearly setup.2 votes -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
4 votes
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