General
88 results found
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Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Support Booking Collection With Buying Postage Label
As it stands I have to go through two separate processes to:
(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.
It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time
4 votesHello and thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Support Germany's LUCID Scheme
Now that Germany requires sellers to be registered with LUCID to send into Germany, we need a place in C&D to enter this information. Etsy has implemented LUCID support
4 votes -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
3 votes -
Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
3 votes -
Print barcode labels Instead of paperwork
So I think something should be done about the required paperwork from click and drop. It is a massive pain having to use a printer only for my click and drop paperwork. I was thinking what if maybe you could do something with just the 4x6 labels like print off barcodes that can be cut out and stuck on tags for each bag and when they are scanned it will bring up the manifest data.
3 votes -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
3 votes -
Add extra items collected with my collection to the email confirmation
Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.
I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.
3 votesWe are considering improvements to collection that will ensure you receive confirmation of all packages collected.
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Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries
When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.
The only way around this is to edit the address / product data in the address book / product list before creating a new order.
This needs correcting, as I often end up having to request a refund for labels because of this.
3 votesWe are working on improvements on how address book referenced data can be amended as part of an import of orders, or during the create order process.
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Remove sender address history
I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.
3 votes -
Support More Label & Document Sizes
Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.
3 votesHello, thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
Post Codes formatting errors
Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.2 votes -
collection
Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.
2 votes -
afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
2 votes -
Bug: Tracked 24/48 always need bank authorisation
I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.
2 votes -
Make it easier to see the postage paid on orders
On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.
2 votesThank you for your suggestion.
Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.
Kind regards,
Click & Drop Team
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Marking orders as despatched (option to clear Old Orders)
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Summary
In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:
1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.=======
Reasoning
I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…
2 votes -
Unmark the despatched items when despatched ready for the next batch
Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…
2 votes
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