General
130 results found
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Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
2 votes -
Bug: Tracked 24/48 always need bank authorisation
I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.
2 votes -
Include Printed Paper Rates for International Postage
I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.
It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.
Is there a way, or could it be added?
2 votes -
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro
2 votes -
Unmark the despatched items when despatched ready for the next batch
Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…
2 votes -
2 votes
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Please clarify regarding adding extra items to already booked collections
The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.
However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…
2 votes -
Let non business accounts have sku codes on the label !
Let non-business accounts have SKU codes on the label
I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.
thanks
2 votes -
gift message
Please stop printing the gift message on the address label.
This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.2 votes -
Improve Processing of Batched Orders in New Orders Grid
The new version of the orders grid is a nightmare when processing a batch of orders.
After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.
So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.
I need to do this for every parcel in the same batch. It's a nightmare!
Once I…
2 votes -
Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
2 votes -
Sending to a local post office to hold for collection
Have an option of sending to a local post office to hold for collection by customer.
2 votes -
reinstate the availability of printing QR label for tracked services at delivery offices
Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.
2 votes -
Please add 1st Class shipping/tracking numbers to the orders like tracked orders
Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot
2 votes -
Send Purchase Notifications to All Users on an Account.
Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.
2 votes -
WooCommerce Orders Are Importing with 'Unrecognised' Country.
When orders made via WooCommerce transfer over to Click & Drop, the county names are not displayed, and instead it shows the ISO codes provided by WooCommerce.
This request is to have these codes mapped to the county names to enable addresses to be complete and correct to avoid undelivered orders.
2 votesDear Users, We're sorry you have had some issues with data importing/displaying incorrectly. We will look into this and plan a fix if necessary. Kind regards The Click & Drop Team -
Add integration for WISH
Add WISH marketplace to the integration
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support -
Allow users to buy labels to deliver to themselves
I often need to buy a label to provide to a supplier to ship goods to me. The website does not allow this, so I use the Click & Drop 'send an item' service to buy a label with myself as the destination, and the other party as the dispatcher. I arrange a collection from them and email them the label. It would be helpful if I could do this on the main website, but the sender address is fixed.
1 vote -
Default address is not being selected
The default address is not being selected when you purchase labels, and labels are printed with the wrong address.
The sender address feature in itself is confusing and appears hidden, meaning you don't know what it is until its too late. The full sender address should be visible during the label purchasing process so it can be changed if it is wrong. Once you start to select label, before checkout, you can no longer change the sender address which sucks. It should be easily edited up to payment point.
1 vote
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