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78 results found

  1. Feedback for new Click & Drop page interface

    I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
    May I suggest the following to add to the new interface:

    1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.

    2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…

    24 votes

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  2. Unmark the despatched items when despatched ready for the next batch

    Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…

    2 votes

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  3. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  4. Electronic customs declaration

    Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.

    2 votes

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  5. 1 vote

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  6. 1 vote

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  7. Add extra items collected with my collection to the email confirmation

    Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.

    I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.

    2 votes

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  8. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    2 votes

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  9. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    1 vote

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  10. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    1 vote

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  11. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  12. Remove orders that have been marked as dispatched on eBay

    If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.

    Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.

    1 vote

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  13. Letters / Large Letters to Dubai

    I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".

    It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates

    The customer does not have a post office box, just a physical street address.

    Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?

    I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…

    1 vote

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  14. 7 votes

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  15. Add Ability to Clone Products

    When I create a product I would like to be able to duplicate it.

    I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.

    1 vote

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    Thank you for your suggestion.

    This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.

    Kind regards,

    Click & Drop Team

  16. Provide Customers with a Receipt at Point of Collection

    I have raised this complaint previously with no satisfactory response in relation to various collections where proof of collection has not been received via email nor is it recognised as having ben collected on Orders page..
    Once again I have sent an item via click and collect but have not received a receipt as proof of collection, it has not been recognised as collected. If this item is lost in transit there is no way I am able to claim compensation without that receipt.
    When buying an item even with Parcel Force the sender/buyer is handed a receipt, all that…

    0 votes

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  17. Store National Identification Numbers in Address Book

    When sending items to certain countries, we are expected to enter the national identification number for the recipient

    a) Should this be a mandatory field and prevent applying the postage if not completed?
    b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!

    2 votes

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  18. gift message

    Please stop printing the gift message on the address label.
    This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.

    2 votes

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  19. Improve Processing of Batched Orders in New Orders Grid

    The new version of the orders grid is a nightmare when processing a batch of orders.

    After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.

    So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.

    I need to do this for every parcel in the same batch. It's a nightmare!

    Once I…

    2 votes

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  20. Allow me to edit my Collection address

    At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.

    Alternatively, add the ability to provide some instructions for a collection address.

    1 vote

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