General
99 results found
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I don't mind paying the 30p for collection but add it as an optional tick box when buying the post service
To avoid having to go through two lots of booking and seperate payments for one parcel provide a tickbox so the collection charge is added to the service selected.
1 vote -
A Guide to Spirit Airlines Baggage Fees and Rules
Spirit Airlines' baggage policy enables passengers to carry a free personal item, with the rest being pay-for carry-on and check bags. Prices are route-dependent, time-sensitive, and size-sensitive. Always refer to weight and size limits prior to departure.
See more : Spirit Airlines Baggage Policy
https://www.flybyfares.com/blog/spirit-airlines-baggage-policy/1 vote -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
1 vote -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
1 vote -
Reinstate deleted orders - if deleted by accident
Reinstate deleted orders - if deleted by accident
Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.
There should be a way to click on a deleted order to reinstate it if needed.
1 vote -
Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
13 votes -
Allow notes to be added to label
When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.
3 votes -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote -
Lower pick up cost to 10p
The introduction of a 30p pick up per item seems a bit high. This will stop me from using the service and I'll go back to dropping at a Post Office, or a post box. If the cost was 10p, I'd pay, or if it was a set amount per pick-up day (say 50p) I'd pay. But 30p per item means it's cheaper to drive to a drop off ... doesn't make sense for the customer, feels profit-driven.
7 votes -
I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.3 votes -
Integration for MadeMe.co.uk
I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.
2 votes -
Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
2 votes -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
3 votesThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
12 votes
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