General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Fix print assist

    Print assist prints 2 labels one 6x4 and one 3x2...pure non sense

    Fix it

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi David,

    We are sorry to hear the issue that you are having with Print Assist.

    The issue you have described is normally resolved by changing the settings for your printer, as detailed in the link below.

    If changing the printers settings does not resolve this the chances are that Print Assist has been installed as a Windows Service and this is causing the printer settings to be ignored. To rectify this re-installing Print Assist and ensure that the “Install…as a Window service” is unchecked.

    https://help.parcel.royalmail.com/hc/en-gb/articles/360000951654-Troubleshooting-Royal-Mail-Print-Assist

    Should the issues still persist please contact the Click & Drop Support Team at clickanddropsupport@royalmail.com

    Regards
    The Click & Drop Team

  2. Integrate woocommerce

    Integrate woocommerce to Royal Mail Click and drop please. it will be a boon to a lot of customers of royal mail

    79 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    192 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  3. Print Assist - Labels 50% size and 90 degree rotated

    When trying Print Assist/Auto Print, the labels coming out of our Zebra printers (GK420D and ZP450) are printing 50% scale and 90 degrees rotated - trying the landscape/portrait orientation setting in the print driver has no effect. Anyone else got this problem, or managed to solve it???

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    There are 2 things that we have found to be causing this issue. In the first instance, please check that the preferences for your label printer are set to the correct size. We recommend that these are:
    Width: 3.75"
    Height: 6.00"

    If the issue persists then it is likely that the “Install Royal Mail Print Assist as a Windows Service” has been selected during the installation process of Print Assist.

    In order to rectify this issue, please uninstall Print Assist, and re-install it, ensuring that the “Install Royal Mail as a Windows Service” is not selected on the “Select Additional Tasks” section of the installation.

    The guide on How to connect to Royal Mail Print Assist has been updated to reflect this https://help.parcel.royalmail.com/hc/en-gb/articles/115002520034-How-to-connect-Royal-Mail-Print-Assist

    If the problem still persists, please do not hesitate to contact the Click & Drop Support Team.

    Thanks
    The Click & Drop Team

  4. orders from eBay to Jersey currently import address as UK excluding Channel Islands

    This might be more of a bug than an idea but I printed 2 labels for a customer from Jersey who purchased through eBay. One label was generated from the eBay import but as the order was over sized it had to be sent as 2 separate parcels so I created a manual order for the second label. The labels looked different to each other and I found that the one from eBay was automatically set to UK - excluding Channel Islands where as the manually created label automatically selected UK - Jersey

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer

    We would like to be able customize the packing slips that go with the parcels. We would like to include our logo, company address, customer care number etc.
    Many thanks

    162 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    46 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Delete Orders For Dispatch

    I want to be able to delete orders awaiting dispatch, which the system currently does not allow. We mark orders as dispatched on eBay and Amazon, if we also mark as dispatched on the Click and Drop site the dates and timings can conflict, resulting in a negative performance mark on the market places. As a result we no longer use the Dispatched function on Click and Drop and want to be able to delete the orders that are accumulating, all of which have been dispatched and updated as such on eBay and Amazon

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Show the pricing

    … they have it on for journey 1 & 2 but not 3 … would be a big plus

    106 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    80 comments  ·  Manifest Orders  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    The price for manifested orders is now shown once manifesting has been completed.

    Should you have any questions regarding this please do not hesitate to contact the Click & Drop Support Team.

    Thank you
    The Click & Drop Team

  8. Enable auto customs label printing for the Channel Islands

    Currently their is a function to automatically product a customs label when one is required. However it does not work for Channel Island orders which do require customs labels.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Tracking Numbers Should be Exported To Amazon & Ebay

    At present the tracking numbers are not exported to Amazon & eBay when finalising a despatch. I have had a case this week where Amazon have refunded a customer on an A-Z claim even though Royal Mail claim the parcel was delivered. Amazon will not allow me to appeal the case as the tracking number was not transferred with the despatch notification from Click & Drop.

    34 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  4 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  10. Special Delivery Saturday Guarantee. Not possible - Please add feature

    This service is not currently offered through C+D. We need to go old-school hand write address and hand stamp the envelope, etc. Then add to OBA account, etc.

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    6 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    The Saturday Guaranteed service enhancement is now available for OBA customers.

    Should you have any queries regarding this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team

  11. 4 Labels per A4 Sheet - CUSTOM

    Make label generation like myhermes so 4 Labels per A4 Sheet instead of a label per A4 - Click and Drop is really getting there and will be the best in the market with some more tweaks

    12 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    15 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    We have updated Click & Drop this morning to allow this capability. If you open the settings tab in Click & Drop and then choose templates, the 4 labels can be chosen by clicking on the drop down on the A4 section in Click & Drop

    Regards

    Click & Drop Support

  12. We need click and drop to hide or delete orders that have been fulfilled by other fulfillment centers

    We need click and drop to hide or delete orders that have been fulfilled by other fulfillment centers. Or at least pick up on their fulfillment status.

    16 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    10 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    You’ll be pleased to hear that we have added the option to mark orders as ‘Despatched by other courier’, which can be performed on the ‘Apply postage’ stage of order processing, or via shipping rules.

    This will keep the order in Click & Drop, but it will not appear in your ‘New orders’, ‘Orders ready for printing’, ‘Orders ready for despatch’, or ‘Orders despatched today’ dashboard figures. You will not be able to apply postage or generate labels for orders marked as despatched by another courier, but you will be able to reset or delete the order if you decide.

    Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team
    OBA Customers can find more information about other features included in the latest release at help.parcel.royalmail.com/hc/en-gb/articles..

    Non-OBA Customers can find more information…

  13. Why is it one order/postage per page?

    I used to be able to print 4 labels on 1 page but can't see how I can do this on Click & Drop.
    I don't want to waste a whole page for 1 label.
    Is there another way?

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →

    Hi

    You can select the label settings in the template settings and choose the A4 option and then choose whether to print 1, 2 or 4 labels on a page. In late October / early November this format will also allow the label position of the first label to be printed similar to that contained in Online Postage currently, this feature has been developed following requests from the user voice.

    The help content below explains label templates

    https://business.help.royalmail.com/app/answers/detail/a_id/7448/kw/Click%20%26%20Drop/session/L3RpbWUvMTUwODQ0MTE3My9zaWQvZlVTcTVPdmR2X2VjMF8xVVdtTHE3c29DQU92VnNiUmFIdHRUU1lEOEJKS29WNEltQ3FXb3NMeWZRNURmWExBNFpONXolN0VaQVU0M1dIZ3p1TWZHWFpOb3l2dHJQNEd1T2FfT29iejVWeFNoYnN1VjE4ZzlDUXFuQUElMjElMjE%3D

    Kind regards

    Click & Drop Support

  14. Have the ability to print labels in a specific order

    I would like to be able to sort the labels prior to printing to make the matching excerise easier (for example alphabetical order). A similar sort facility as to that on the front screen would be great.

    56 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. 19 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  15 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Click and drop needs to update the royal mail track and trace website

    Ebay sellers are having to stop using click and drop as there seller metrics are being affected, and all their items now look as if they have been dispatched late. This is because the dispatch date is not being shown on the royal mail web site https://www.royalmail.com/track-your-item
    Ebay uses the first entry on this site to determine when the parcel was dispatched and not the dispatch date on the ebay sales record as this can be manipulated by the sellers.
    Please hurry up and sort this out as a matter of urgency as it it causing a lot of grief…

    7 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    18 comments  ·  Product Management  ·  Flag idea as inappropriate…  ·  Admin →
  17. Page settings. 50 - 500,

    If i set the page to 500 i want it left at 500. EVERY time i have to change this. with orders over the weekend 500 is needed.

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    3 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Why don't shipping rules let me select International Tracked & Signed?

    I can create a rule to automatically set UK 1st class, but for Europe I can't select Tracked & Signed?

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide proof of postage

    You are able to get proof of postage on the Despatch Manager Online
    from the Archived Shipments Section which customers accept. The option on Click and Drop is to print a bit of paper when the label is generated that customers don't accept as anyone can type that up in 2 minutes. Why can't the same option that is on the DMO be applied to Click and Drop?

    23 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  7 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. VAT invoice

    It would be good if we could generate a VAT invoice

    14 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    completed  ·  4 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base