ebay integration for non-EU countries does not allow you to input HS Tariffs or change the price of product on the C&D shipping page now, you have to go to product and back again, if it is going to be the customs rule now that these have to be done digitally then we need the chance to adjust the price of product and check HS code is right before committing to shipping, I refund TAX on ebay purchases made from outside the EU but as the ebay/C&D import as already took place then the product price is showing wrong to what I right on my CN22 for the shipment label

How on earth do you import (via dropbox) a order with more than 1 item?
I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???

I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look!
Giving another example upload file, with multiple items in 1 package, showing customs information would help

Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer details when this information is already available. We send a large number parcels that require this form and I had hoped that with the new requirements for pre electronic information that Royal Mail would have added this to the form to help speed up customers processes.
Why was this not done?

I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3 orders I've paid for! Why can't you a) make it clear you can only process one order at a time, and b) include a link in the confirmation email to the label PDF.

I’ve generated several Click and drop labels (for info, I’ve also created Royal Mail labels from within eBay.)

When trying to drop these at my local post office (to get proof of postage), I was told that I could no longer do this, and would have to go to a main distribution centre.

The counter staff showed me a print out of an email they had received which confirmed this (so it wasn’t just them refusing the items), and likewise members of online forums I’m signed up to have had a similar experience.

Please could you provide some official clarification on this?

I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to be better informed of the services they are promoting.

The main branch i use is:
The Wells
2a High Street, Royston, Barnsley, South Yorkshire

Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of a parcel, we really do either need a way of editing an orders contents, or disabling the submission of incorrect product data for an order.

I guess an alternative is to get a black marker and cross out the customs barcode on the label so it cannot be scanned.

This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and are progressing it through our network" scan ebay is heavily penalising people for using Click and Drop and we will not be able to continue using it if this is the case, please can i suggest that with the click and drop 24 and 48 service could there please be a scan even added when manifesting orders at the end of the day just like the Signed for Service does, even if it is simply "the order has been marked as shipped" when trying to use the RM tracking site it would make an immense difference to one of the biggest integrations Click and Drop uses

please let me know if this is possible or not as we cannot carry on like this as it's destroying our hard earned account reputation