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  1. Update the eBay integration to show their new order numbers...

    Updating the eBay integration to show the new order numbers which they implemented last week...

    4 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your feedback. We have updated Click & Drop to show the new eBay order numbers.
    If you have not already done so, you may need to contact eBay for them to activate the new numbers for your account. This change will eventually affect every eBay store.

  2. add germany to Amazon integration

    As we get automaitc access to DE,FR,ITand ES markets from the UK, why is Germany not an included integration????

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  3. Post office in Garbett Street, Accrington dont accept click and drop parcels, even no idea how it works. They aways find exceuses to reject

    Train them before you lose your business, and competitor take the advantage, as i have stopped using click and drop due to hassles in many occasions

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fix the BUGS!

    I used it with the latest Chrome Browser (as recommended) and Windows 10 (as recommended) and the web interface WOULD NOT (display, download or) print my postage label.

    Suggestion 1 - make the application work properly. It managed to create and download my proof of postage form ok, so no reason it could not have similarly produced my postage label.

    Suggestion 2 - provide freephone help! To add insult to injury, I then had to pay a shedload of premium rate call costs while a (very nice) lady helped me to get a label (by using the UNrecommended browser!). A…

    3 votes
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    completed  ·  1 comment  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  5. Woocommerce Email Addresses and Confirming Tracking Numbers

    After 6 months hard work in redeveloping our website and moving it over to woocommerce we have just noticed that RM click and drop dosent import email addresses or phone numbers from customers orders nor does it confirm tracking numbers back to woo commerce.

    This has been discussed many times on this forum and a lot of your customers want it but its been denied. I'm raising this with you to ask if you will please revisit it and find a fix. Thanks

    1 vote
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    completed  ·  4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tracked/signed for over 2kg documents

    We are a bookshop - so we use printed papers a lot - Currently we can only import on the CSV file parcels up to 2kg on Tracked/signed for services, we then have to go into each entry and change the weight and size to Documents - why can't we have Documents as a uploadable item
    allowing up to 5kg? It is very time consuming.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. INTERNATIONAL POSTAGE SERVICED DO NOT REFLECT ACTUAL POSTAGE OPTIONS AVAILABLE

    When you send an item to a certain country only the relevant services should be appear and be available.
    so for example we ship a parcel to czech republic, the only way you can ship to this country is tracked & signed, but all options are available, (signed or tracked)
    If the service is not available for that country their should not be an option.
    We have many items returned for this reason, but no refund , so you have to do a new label and pay twice.
    This has been an issue since the launch of Click and drop…

    14 votes
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  8. Click & Drop Integration with Bluepark

    A lot of users on the Bluepark ecommerce platform use Click and Drop with no easy means to import and send 100s of daily orders. Orders were previously imported over to DMO via NetDespatch but this has since been shut down.

    222 votes
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    209 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  9. Import HS Codes from Shopify Products or have a Default HS Code in C&D

    Hi, it would be great if you could import HS codes from Shopify products.

    We have over 3000 products, and it is difficult to process this volume of orders every day on Click and Drop. We only actually have three HS codes, so either importing from Shopify, or having a default option within Click and Drop that assigns a code based on a rule would be perfect.

    2 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  10. There is not option to copy the order to re post to the same address.!

    There is no option to copy old order for creating a new one.

    Some time buyer want to exchange or we posted wrong item then we need to create a new order. It will be easy if there is option to copy the same old shipment to a new one.

    We can save some time.!

    8 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Allow us to put price and HS code in without having to go to products

    ebay integration for non-EU countries does not allow you to input HS Tariffs or change the price of product on the C&D shipping page now, you have to go to product and back again, if it is going to be the customs rule now that these have to be done digitally then we need the chance to adjust the price of product and check HS code is right before committing to shipping, I refund TAX on ebay purchases made from outside the EU but as the ebay/C&D import as already took place then the product price is showing wrong to…

    9 votes
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    completed  ·  4 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  12. How do you import an order with multiple items for customs

    How on earth do you import (via dropbox) a order with more than 1 item?
    I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
    I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???

    I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look! …

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  13. Populate CN23

    Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
    The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

    5 votes
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    completed  ·  9 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  14. Thanks for your reply. May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in usin

    May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in using the option of ‘Sending a one-off or handful of items’ on Click and Drop.

    Logging-in would allow the user to set the same postage and a return address for items. Please could you forward this simple idea to your Click and Drop developer. It would save me (and many thousands of other users) a lot of time.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. include a link in the confirmation email to the click and drop label

    I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Print on sticky labels

    Enable label printing on 4 per page labels like you used to on the previous service. 1 per A4 sheet is TERRIBLY wasteful.

    1 vote
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. my click and drop has completely reset since i clicked the message to help testing

    i clicked the message to help testing the website and since then my click and drop is completely unusable.every page i click on comes up with an error.

    3 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tell me where to download the desktop app from

    You sent me a message about your all singing all dancing app - but no link as to where to download it from!

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Click & Drop Desktop - only 50 orders can be imported at a time - why?

    Installed C&D Desktop last night. Logged on this morning, 99 orders to print out. File is uploaded to Desktop, nothing happens. I have a look in the "Errors" folder to find you can only upload csv files with 50 rows in.

    I never had this problem with Dropbox - and it's a bit worrying if your system can't handle more than 50 orders at once (we'll have 400+ per day in the few weeks leading up to Christmas)

    Back to Dropbox I go until this gets fixed.

    4 votes
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    completed  ·  5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  20. Customs Data Electronic Advanced Notification

    Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of…

    5 votes
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    completed  ·  5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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