Skip to content

General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

81 results found

  1. New beta screen flow not reflecting previous flow

    On a personal account, the new beta screen flow does not behave the same as the previous version.

    If I have several orders going to multiple international and domestic addresses I can select them all and then choose on the next screen which to apply postage to (say domestic). Enter the details and the screen returns to the original selection page. The previous version went back so that I could select other orders from the initial selection rather than effectively starting the process again.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello and thank you for your suggestion. We have improved the flow so that when applying postage to a mixed batch of international and domestic shipments you will be returned to a screen with only the initial selected orders. Further, this screen offers quick actions to select just domestic orders, international orders or orders to the EU.


    Many thanks


    Click & Drop Team

  2. New Orders Grid: Product Name is Truncated. Show Full Product Name

    The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.

    Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Reinstate The "Book a collection" Link After Paying

    Please can you return to having the "book a collection" link immediately after paying. This has disappeared this week.
    Now I can only book a collection as a separate activity prior to marking packages as "despatched".

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch

    In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Support Filtering the Orders Grid by Country

    On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Return Label Option

    Could we have a way we can just click on issue returns label for items already sent, it will then bill us and allow us to send to our customer,

    At the moment, we have to purchase a Returns Label on personal Click & Drop, with an unregistered account.

    C&D already has all the information needed on parcel weight and size. Just need the option added using the same information but going from them to us.

    20 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello and thank you for your suggestion. 


    You can purchase Tracked Returns labels in single or in bulk here:

    https://business.parcel.royalmail.com/settings/miscellaneous/


    Alternatively, you can set a tracked return label to be generated with any given service in your account settings.


    Tracked Return labels are only billed to your account if used, meaning you can offer an improved experience to your customers, and reduce your administration for returns, by including a return label in your shipment without any cost if the label is unused.


    Many thanks


    Click & Drop Team

  7. allow collection address to be changed

    I have attempted to add another address, used it as default but you still use my first address to request pickups from.

    There should be an option to change the pickup address please.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. Display Product full description in Open Orders Screen

    Display Product full description in Open Orders Screen.
    Abulity of seeing products that are going to be posted from Open orders Screen

    This will speed application of postage

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Repositioning columns in the Open orders screen.

    Repositioning columns in the Open orders screen.
    It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Update the system to show Tracked 24 and 48 items can be dropped off at post office

    I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
    The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

    However in several places, the web site and click and drop instructions have not been updated to reflect this.

    For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…

    4 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Generate the required customs forms for posting goods to the Channel Islands

    Customs forms are required for sending goods to the Channel Islands: https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man

    These forms are not currently generated by the Click & Drop service. The service should generate them.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Tracking Number is Missing on Click & Drop Desktop Results

    Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.

    9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Tracking status

    Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .

    12 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Add Notes on Orders

    We use Click & Drop as our sole dispatching software. It would be very useful to be able to add notes to orders, whereby if a customer has a specific request for an order, and they message us, we can add this to the notes and the notes will be printed on the label sheet.

    For example, "please send a blue one". Some of these details are not added at checkout, rather customers message us directly. We then have to locate the order, print it individually, and write on the individual note.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Hello, thank you for your suggestion.


    You can already add both 'Staff Notes' and 'Customer Delivery Instructions' to an order. Customer Delivery Instructions are printed on the despatch note, whereas Staff notes are only visible in Click & Drop. You can access these notes by selecting an order and clicking 'Order details'. We hope this helps,


    Kind regards


    Click & Drop Team

  15. Unable to search orders that are manifested

    Hello. I used to be able to do this, but as of lately it doesn't work...

    Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).

    So imagine this situation (I am in now), a buyer asks me for a…

    10 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Support IOSS on Letter Format Shipments

    Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.

    Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thanks for your suggestion.  Royal Mail made changes in 2019 to reflect the Universal Postal Union requirements regarding items of Non-Personal Correspondence (NPC), ie Goods.  Many countries only accept NPC as Parcel format and wherever possible Royal Mail has retained an up to Large Letter format.  IOSS, and other pre-registered VAT Schemes, are available for all NPC products and ‘letter-sized’ goods may be sent on these services.  All goods must be sent on NPC services as they require full electronic Customs Data and electronically processed Customs Declarations.

  17. Clicking an Order in the Search Box Doesn't work

    If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc

    7 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Delivery reference number for standard services

    When you use BPL1 & BPL2 service for large letter, the 2D Barcode number is not displayed on the order page in Click & Drop.

    This is always generated when you purchase the label, so I am not sure why this information is not able to be put on the order and then when the manifest is generated, the delivery tracking number is also exported to Amazon/eBay etc

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Thank you for your suggestion - Click and Drop will show you the reference number once you have printed the label. Click on the order -  On the Black bar - click on the cog wheel on the far right side and tick Tracking  number - the barcode number will then appear on your order in red.

    Kind regards

    Click and Drop Support

  19. Support Adding Additional Shipments to a Collection Booked for Today

    Once one collection is booked, let people add additional packages if the postman was still not here.

    For example:
    I booked a Collection yesterday for 3 packages,
    I then sold another 3 items, but the only option is to book another collectionfor the next day

    My postman hasn't been here yet, so he could easily take "tomorrow's" packages, and this way avoid coming here twice. Maybe change the way collections are booked, by Address and not package, like UPS does.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Tracking: Show a shipment has been 'Collected'

    When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

    18 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base