General
81 results found
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New beta screen flow not reflecting previous flow
On a personal account, the new beta screen flow does not behave the same as the previous version.
If I have several orders going to multiple international and domestic addresses I can select them all and then choose on the next screen which to apply postage to (say domestic). Enter the details and the screen returns to the original selection page. The previous version went back so that I could select other orders from the initial selection rather than effectively starting the process again.
2 votesHello and thank you for your suggestion. We have improved the flow so that when applying postage to a mixed batch of international and domestic shipments you will be returned to a screen with only the initial selected orders. Further, this screen offers quick actions to select just domestic orders, international orders or orders to the EU.
Many thanks
Click & Drop Team
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New Orders Grid: Product Name is Truncated. Show Full Product Name
The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.
Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.
5 votesHello, we have now added the full product name when you hover over the product.
Many thanks,
Click & Drop Team
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Reinstate The "Book a collection" Link After Paying
Please can you return to having the "book a collection" link immediately after paying. This has disappeared this week.
Now I can only book a collection as a separate activity prior to marking packages as "despatched".2 votes -
Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch
In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.
7 votesHello, thank you for highlighting this. You should now be able to view the generate labels link immediately after applying postage to a batch of orders.
Many thanks,
Click & Drop Team
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Support Filtering the Orders Grid by Country
On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.
4 votesHello and thank you for your suggestion. Our new order grid supports both filtering and sorting by Country, please click on the 'Customer' column header.
Many thanks
Click & Drop Team
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Return Label Option
Could we have a way we can just click on issue returns label for items already sent, it will then bill us and allow us to send to our customer,
At the moment, we have to purchase a Returns Label on personal Click & Drop, with an unregistered account.
C&D already has all the information needed on parcel weight and size. Just need the option added using the same information but going from them to us.
20 votesHello and thank you for your suggestion.
You can purchase Tracked Returns labels in single or in bulk here:
https://business.parcel.royalmail.com/settings/miscellaneous/
Alternatively, you can set a tracked return label to be generated with any given service in your account settings.
Tracked Return labels are only billed to your account if used, meaning you can offer an improved experience to your customers, and reduce your administration for returns, by including a return label in your shipment without any cost if the label is unused.
Many thanks
Click & Drop Team
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allow collection address to be changed
I have attempted to add another address, used it as default but you still use my first address to request pickups from.
There should be an option to change the pickup address please.
1 voteHello. You can change your collection address in your settings/collections page. Please note that this will only affect collections booked after the change.
Many thanks
Click & Drop Team
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Display Product full description in Open Orders Screen
Display Product full description in Open Orders Screen.
Abulity of seeing products that are going to be posted from Open orders ScreenThis will speed application of postage
1 vote -
Repositioning columns in the Open orders screen.
Repositioning columns in the Open orders screen.
It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen3 votes -
Update the system to show Tracked 24 and 48 items can be dropped off at post office
I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'However in several places, the web site and click and drop instructions have not been updated to reflect this.
For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…
4 votes -
Generate the required customs forms for posting goods to the Channel Islands
Customs forms are required for sending goods to the Channel Islands: https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man
These forms are not currently generated by the Click & Drop service. The service should generate them.
1 vote -
Tracking Number is Missing on Click & Drop Desktop Results
Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.
9 votes -
Tracking status
Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .
12 votes -
Add Notes on Orders
We use Click & Drop as our sole dispatching software. It would be very useful to be able to add notes to orders, whereby if a customer has a specific request for an order, and they message us, we can add this to the notes and the notes will be printed on the label sheet.
For example, "please send a blue one". Some of these details are not added at checkout, rather customers message us directly. We then have to locate the order, print it individually, and write on the individual note.
1 voteHello, thank you for your suggestion.
You can already add both 'Staff Notes' and 'Customer Delivery Instructions' to an order. Customer Delivery Instructions are printed on the despatch note, whereas Staff notes are only visible in Click & Drop. You can access these notes by selecting an order and clicking 'Order details'. We hope this helps,
Kind regards
Click & Drop Team
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Unable to search orders that are manifested
Hello. I used to be able to do this, but as of lately it doesn't work...
Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).
So imagine this situation (I am in now), a buyer asks me for a…
10 votes -
Support IOSS on Letter Format Shipments
Small items of value that are sold by small businesses in the UK (through platforms such as Etsy) and sent to the EU have to be posted as a large letter in order to meet IOSS rules because Royal Mail does not print IOSS on a letter sized envelope.
Printing IOSS on a letter would save EU customers who have paid VAT at the point of ordering from paying VAT once again on receipt of the package This is more expensive than it needs to be for both parties because items such as a greeting card, a small pack of…
7 votesThanks for your suggestion. Royal Mail made changes in 2019 to reflect the Universal Postal Union requirements regarding items of Non-Personal Correspondence (NPC), ie Goods. Many countries only accept NPC as Parcel format and wherever possible Royal Mail has retained an up to Large Letter format. IOSS, and other pre-registered VAT Schemes, are available for all NPC products and ‘letter-sized’ goods may be sent on these services. All goods must be sent on NPC services as they require full electronic Customs Data and electronically processed Customs Declarations.
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Clicking an Order in the Search Box Doesn't work
If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc
7 votes -
Delivery reference number for standard services
When you use BPL1 & BPL2 service for large letter, the 2D Barcode number is not displayed on the order page in Click & Drop.
This is always generated when you purchase the label, so I am not sure why this information is not able to be put on the order and then when the manifest is generated, the delivery tracking number is also exported to Amazon/eBay etc
1 voteThank you for your suggestion - Click and Drop will show you the reference number once you have printed the label. Click on the order - On the Black bar - click on the cog wheel on the far right side and tick Tracking number - the barcode number will then appear on your order in red.
Kind regards
Click and Drop Support
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Support Adding Additional Shipments to a Collection Booked for Today
Once one collection is booked, let people add additional packages if the postman was still not here.
For example:
I booked a Collection yesterday for 3 packages,
I then sold another 3 items, but the only option is to book another collectionfor the next dayMy postman hasn't been here yet, so he could easily take "tomorrow's" packages, and this way avoid coming here twice. Maybe change the way collections are booked, by Address and not package, like UPS does.
2 votesHello, you can hand any additional items you have to the postman as part of your booked collection.
Many thanks
Click & Drop Team
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Tracking: Show a shipment has been 'Collected'
When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.
18 votes
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