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  1. Import HS Codes from Shopify Products or have a Default HS Code in C&D

    Hi, it would be great if you could import HS codes from Shopify products.

    We have over 3000 products, and it is difficult to process this volume of orders every day on Click and Drop. We only actually have three HS codes, so either importing from Shopify, or having a default option within Click and Drop that assigns a code based on a rule would be perfect.

    2 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  2. There is not option to copy the order to re post to the same address.!

    There is no option to copy old order for creating a new one.

    Some time buyer want to exchange or we posted wrong item then we need to create a new order. It will be easy if there is option to copy the same old shipment to a new one.

    We can save some time.!

    8 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Allow us to put price and HS code in without having to go to products

    ebay integration for non-EU countries does not allow you to input HS Tariffs or change the price of product on the C&D shipping page now, you have to go to product and back again, if it is going to be the customs rule now that these have to be done digitally then we need the chance to adjust the price of product and check HS code is right before committing to shipping, I refund TAX on ebay purchases made from outside the EU but as the ebay/C&D import as already took place then the product price is showing wrong to…

    9 votes
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    completed  ·  4 comments  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
  4. How do you import an order with multiple items for customs

    How on earth do you import (via dropbox) a order with more than 1 item?
    I've avoided using items until now, but obviously I need to add electronic customs information now for some overseas countries.
    I can see how you can give details on 1 item (and the example .xls shows this), but how on earth do you give multiple items within 1 package, each with a different country of origin and customs code???

    I cannot find any documentation for this. At least with DMO, all information for on demand was in 1 document, so you knew where to look! …

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  5. Populate CN23

    Why is it that you have done all the work for populating the CN23 for the pre electronic information yet you have not bothered to have it populate all the required fields such as the sender and the recipient ? It seem obvious to have these populated as the information is there. Alos the category is a required field so why can we not populate that from any import?
    The current version of the CN23 means that every one has to have handwritten information added making them look untidy and time consuming to fill in our details and the customer…

    5 votes
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    completed  ·  9 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. Thanks for your reply. May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in usin

    May I suggest a quicker, easier way for me to automate Click and Drop. It should be possible for users to log-in using the option of ‘Sending a one-off or handful of items’ on Click and Drop.

    Logging-in would allow the user to set the same postage and a return address for items. Please could you forward this simple idea to your Click and Drop developer. It would save me (and many thousands of other users) a lot of time.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. include a link in the confirmation email to the click and drop label

    I tried using the service without creating account using the option for 'one-off or a handful of items'. In the pages I'd navigated to get there it had indicated I could use this for a few items at once. It took me through each item one at a time and I assumed I could go back and find all of them to group the labels on a page. It didn't - it seems the confirmation page was the only place I had the one-off chance to access each label. Now I have no way to access 2 out of 3…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Print on sticky labels

    Enable label printing on 4 per page labels like you used to on the previous service. 1 per A4 sheet is TERRIBLY wasteful.

    1 vote
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    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Click and Drop not accepted at Post Office as of 27/11/18

    I’ve generated several Click and drop labels (for info, I’ve also created Royal Mail labels from within eBay.)

    When trying to drop these at my local post office (to get proof of postage), I was told that I could no longer do this, and would have to go to a main distribution centre.

    The counter staff showed me a print out of an email they had received which confirmed this (so it wasn’t just them refusing the items), and likewise members of online forums I’m signed up to have had a similar experience.

    Please could you provide some official clarification…

    11 votes
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    8 comments  ·  News from Click & Drop Support  ·  Flag idea as inappropriate…  ·  Admin →
  10. Update and Inform you Post Office Network branches and operatives on Click&Drop

    I have just had two parcels refused to be accepted at my local post office branch as they said the last post had already gone, even though my items were still in date to be posted by the end of. I have contacted customer support who advised that they should not have refused them and should have taken them even though the last post had gone from that branch. This branch have advised me previously that they can accept click&drop items provided it is still in date but this now varies depending on the day. Branches promoting click&drop need to…

    4 votes
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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. All Click & Drop mail can be taken to your local Post Office except for Tracked 24/48 services. Those must go to your nearest Royal Mail Customer Service Point.
    If you encounter difficulties with a particular Post Office Branch, we would urge you to make a complaint directly to Royal Mail or the Post Office.
    https://personal.help.royalmail.com/app/answers/detail/a_id/307/~/how-do-i-make-a-complaint%3F

  11. my click and drop has completely reset since i clicked the message to help testing

    i clicked the message to help testing the website and since then my click and drop is completely unusable.every page i click on comes up with an error.

    3 votes
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    4 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Tell me where to download the desktop app from

    You sent me a message about your all singing all dancing app - but no link as to where to download it from!

    1 vote
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. Click & Drop Desktop - only 50 orders can be imported at a time - why?

    Installed C&D Desktop last night. Logged on this morning, 99 orders to print out. File is uploaded to Desktop, nothing happens. I have a look in the "Errors" folder to find you can only upload csv files with 50 rows in.

    I never had this problem with Dropbox - and it's a bit worrying if your system can't handle more than 50 orders at once (we'll have 400+ per day in the few weeks leading up to Christmas)

    Back to Dropbox I go until this gets fixed.

    4 votes
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    completed  ·  5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  14. Customs Data Electronic Advanced Notification

    Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of…

    5 votes
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    completed  ·  5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  15. Give option to disable abbreviation of 'building', 'road', 'gardens', 'street', etc.

    The click and drop label rendering system has started changing parts of the addresses automatically from full words to abbreviations (BLDG, RD, ST).
    Within the UK this might be fine. But for non-english countries, the foreign delivery person may have an easier time translating an ACTUAL WORD, rather than trying to interpret an abbreviation of a foreign word.
    Why isn't there some clear option to disable this tampering with the delivery address information...?
    It also affects instructions added within the address.
    And 'RD' is an acronym for several things that are used in foreign addresses already.

    17 votes
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    completed  ·  5 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Update order import field specification to include latest fields

    Update order import field specification to include latest fields, field format max length etc. including for country of origin (does this include ISO 2 letter and 3 letter country code?) and harmonised customs codes lengths

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  17. Custom invoice header LOGO upload tool

    I have to edit the invoice manually after print out to add my company logo can you allow users to upload the logo header,

    COMPANIES NEED TO TRADE MARK THEIR LOGO

    1 vote
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    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. URGENT! Ebay Top rated seller status at risk because of click and drop

    This seems to be an issue with hundreds of C&D Users on this suggestion site and also over many pages of the ebay forums yet no fix has been put in place (to my knowledge) we have just LOST Top Rated Seller status only since using Click and Drop because Click and Drop does not generate a First Scan event when manifesting orders, ebay only takes into account when an item is first scanned in the network as the day it was posted like the Royal Mail signed for service does, without this initial "we have received your parcel and…

    15 votes
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    13 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    We can confirm that we have added the option to choose whether or not to ‘Upload delivery confirmation to channel’. If you deselect this option, we will only send tracking numbers to eBay. For non-tracked services, we won’t send the delivery confirmation numbers or update the order status. We would urge you to contact eBay support if you believe your seller ratings have been affected unfairly by this process.
    Additionally, we will be adding more improvements to Click & Drop in the future that are designed with eCommerce marketplace sellers in mind, such as allowing you to view the tracking status of your orders.
    We do apologise for any inconvenience caused by the introduction of delivery confirmation numbers to some Royal Mail services.

  19. Scrap the premium rate phone number for technical support

    Please scrap the premium rate phone number for click and drop support.

    55 votes
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    11 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    60 votes
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    14 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
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