General
118 results found
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Select a Default Shipping Service
To save a click, it would be so handy to be able to choose a default shipping service which is automatically selected (as long as it isn't hidden), as personally we only use the 48 option, and I would presume many users will have a particular service that is used most of the time.
It's mildly frustrating having to select that box each time when that is the only service we have made visible anyway.
1 vote -
! New Batch Page Role Out is NOT Ready ! Please fix these school boy errors before the go live date on the: 10-4-24!
Having sent the below to Customer Support they have asked me to post it on here! Obviously they do not see this as important as it actually is! See Below:
In the new version of the batch page you have missed off the print button that appears automatically so I had to search for a way to get access to my labels! I had to manually generate the labels! Also there is no column for Dispatch Date or Generated Date, you have replaced this with 'Date'. How can you even think about a go live date when its so incomplete?…
1 voteThank you for your feedback.
The new Batches page has introduced changes to the page layout which may have caused some confusion as to the positioning of certain features. Regarding the specific issues you mentioned:
- The Print button can now be accessed from the quick actions menu on the left side of the grid
- The Generated date and Despatch date columns have now been merged into a single Date column which should display both dates.
For a more detailed description of these and all other changes to the Batches page, please consult our help guide. This contains screenshots which may be helpful if you are still uncertain on how to process your orders.
Kind regards,
Click & Drop Team
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Stop tracking numbers being generated for non-tracked services
Tracking numbers have recently started being generated for non-tracked services (e.g. BPL2 2nd Class). These are then being exported into integrated marketplaces, breaking the tracking functions and causing a large number of customer complaints and confusion.
Can this please be corrected as soon as possible.
3 votes -
Re-enable capability to select quadrant of a four part A4 label form
I have a stock of stationery, with four peelable sticky labels, each just under A6 size, mounted on A4 backing sheets (from Amazon). I would like to select the quadrant to be used for an address, so that I can use all four quadrants of every sheet.
1 votePlease review your label settings ensuring you have A4 format selected, you will then be offered the options to specify custom label position when generating labels for the first time, and regenerating labels.
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Put the warning back on Orders with address Issues at checkout
Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?
I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.
Because the warning triangle has disappeared I didn't realise that the issue was in an address.
Better yet, stop not allowing orders that have a hyphen or comma.
3 votes -
Feedback for new Click & Drop page interface
I was sad to see that the old interface will be retiring on 31 Jan as I much prefer that interface when it comes to user friendliness.
May I suggest the following to add to the new interface:1) add a Country option in columns so that I can sort the orders by Country, this was present in the old interface but not the new one.
2) allow the expanding of further information of an order within the page itself, instead of opening to a new tab. (an expand all button would be great too) I've looked into the settings…
25 votesThank you for your feedback. We have introduced a filter in the Customer column allowing you to filter and sort on the 'Country' value.
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Option to remove postage cost from the label.
Option to remove postage cost from the label.
2 votes -
9 votes
Your orders should now be automatically set to Despatched after they have been collected or scanned into the Royal Mail network.
Kind regards,
Click & Drop Team
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Cloned orders have the same date as the original order
Regarding the click and drop clone feature, this is very good as sometimes we have to replace lost items and it saves us having to input a full address.
The only drawback is once the clone is created it shows the date of the original order. Sometimes customers ask when the replacement was sent and we do not know. We think that it would be better if clone was created and date stamped with the date of the clone creation4 votes -
IOSS and Finnish Customs
There is obviously a need for greater feedback and ability to see what the issue is with items sent to each country.
I recently sent an item to a customer in Finland, using International Tracked and entered the IOSS information as required (as VAT had been collected at point of payment).
However, the customer then gets an email a day later from Finnish Posti:
"- The VAT on the shipment has been paid during the purchase phase, but the mail has not received the necessary information from the sender to make a customs declaration for you. Come and take the…
1 voteIf you have examples of such orders, please contact the help desk and provide the details so that we can investigate.
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To be able to print a CN22 customs label when sending items to Channel Isles
It would be good to be able to print a CN22 or 23 when sending items to Jersey, Guernsey etc. There is no indication on C&D that a customs label is required. If you are aware you have to manually complete a label either from a roll or online. Having them automatically printed as is the case for international mail would be very helpful and reduce the number of items posted without the necessary customs form.
1 voteThank you for your suggestion. Click & Drop already produces CN22 and CN23 documents for Jersey. Please ensure you have enabled Generate customs declarations with orders in your Label Settings if you wish to generate the CN at the same time as your shipping label.
Many thanks
Click & Drop Team
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IOSS Issues (Personal Account)
Adding IOSS is a real PITA - it seems to have the following issues:
a) Not included on Letter rate packets for some reason (even though when applying postage it shows IOSS as an enhancement).
b) The IOSS number is not automatically inserted when adding items to a manual order - you have to copy and paste it every time
c) If I do NOT enter the IOSS number when adding items, the IOSS icon does not appear on the label and I assume that the information is not sent electronically either.
d) When editing the contents it was at…
2 votesHello and thank you for your suggestions.
IOSS is not currently applicable to letter format shipments.
Please review your customs settings and ensure you have the setting to automatically apply IOSS numbers enabled.
That is correct, if you do not supply an IOSS number, or the order was not imported from a marketplace that has provided their IOSS number for the order, then it will not be shipped under the IOSS scheme.
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Supporting Adding Shipping Instructions To Orders
Add support for shipping instruction (notes) to any order, for example if the order has to be boxed or go into a jiffy we can save the notes so anytime the order sells the packer knows how it should be sent.
or for example sometimes an Amazon item listing title does not specify the colour in the title but instead in the description, we can add "send a blue one" to the notes and so on the packing sheet the details always show up.1 voteThank you for your suggestion. Click & Drop contains such a feature, Customer Delivery Notes, which can be used to add notes to an order and will be reproduced on your despatch note. Please ensure you have your label settings configured such that a despatch note is generated.
Many thanks
Click & Drop Team
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Add Ability to Clone From Order Details Page
The option to clone appears only on the order list table view, and not the individual order page.
In the beta, searching for an order and selecting it views the individual order.
On the old page, it displays a list (of 1 order) where clone is available.
3 votes -
Single Button to Clear Filters
It would be good to have a single click reset function available in the table header; rather than the 2 click.
1 voteHello and thank you for your suggestion. You can clear all filters with a single click by clicking the funnel symbol at the top right of the Orders grid.
Many thanks,
Click & Drop Team
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Allow collections to be cancelled more flexibly.
Currently we're unable to cancel booked collections after midnight on the preceding day. Occasionally this means a poor postie turns up to collect and we have to send them away empty handed. Surely it should be possible to implement a more flexible cancellation system so that RM time is not wasted. Cancellation before 6/7am on the booked day would be much better. Thanks.
2 votesHello and thank you for your considerate comment. Unfortunately, this is the latest time at which we can currently process cancellations. We will update our help pages if greater flexibility, such as shorter notice, becomes available.
Many thanks
Click & Drop Team
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Issue with EU customs - Bug?
Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.
They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)
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1 voteThank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant.
If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.
Many thanks
Click & Drop
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Most complicated eBay order integration system possible
WOW!!! When I post something through eBay I click "Buy postage label", enter "Weight", click "Type of item" and select "Postage service". Takes less than a minute and label is printed. Having to manually upload a spreadsheet with all the details would take hours. For the sake of a few pence in savings it is definitely NOT worth my time. Why can't you do what eBay and other couriers do which is automatically import everything except the weight and service required. Surely it can't be that difficult. eBay, Parcel2Go, Parcel Monkey, DespatchBay etc. all do it. Or am I missing…
1 voteHi and thank you for your comment. Click & Drop has a direct integration to eBay, importing your orders automatically and providing shipping updates and tracking data back to eBay. Please go to Settings / Integrations and click 'Add new integration'. You can also follow our help guide.
Many thanks
Click & Drop Team
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Allow your customer service reps to open links
Several times, when I have had to contact the click and drop support email, I have to laboriously explain something using attached photographs, while a brief videoclip would have demonstrated the problem far more clearly. I posted a short video on YouTube but was told that you aren't allowed to open external links. I get that there are security implications, but you seem to be the only support service that can't open links. I deal with dozens of others (web hosts, payment processors, etc.) - they have no problem with external links!
1 voteHi, thank you for your suggestion. We will pass on your suggestion to the Customer Experience team.
Many thanks
Click & Drop Team
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Allowing to see who dispatched an order after manifesting!
It would be far more helpful if we could see who has dispatched something after we have manifested. This is something we used to be able to do a year or so ago. We would then be able to see what department/ person has dispatched an order when it has left our warehouse. Would be more helpful for customer service purposes.
5 votes
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