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93 results found

  1. Send an Item site is too complicated

    Site is too complicated. I am a personal customer wanting to send a parcel to a friend. Did I go to a business site? Couldn't understand all the stages. What is a 'Customer'? Is it the person sending or the recipient? It is not clear. No clear idea of what I have ordered until I have paid. Should be somewhere where it states the 'To' and 'From' before I pay.
    Even the Feedback page is too complicated.

    1 vote

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  2. Etsy Integration - Mark orders as dispatched Feature - Change request

    Hi

    When using this feature, it is marking the orders as dispatched whenever we "print a label", but it would make better sense to mark the order as dispatched once the order has been "added to a manifest" instead as this is when we indicate that an order is going to be dispatched/posted.

    For example, we sometimes outsource the "packaging" of some orders to others to do for us. Because they don't have access to our systems or a label printer etc, we would print all the labels to hand over to them along with the orders to package. They…

    1 vote

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    Dear User,


    Thank you for your suggestion. Please review 'Settings / Miscellaneous' and ensure you do not have the option to "Mark order as despatched when label is generated" enabled. 


    If you continue to encounter difficulties, please contact the Helpdesk.


    Kind regards


    Click & Drop Team 

  3. IOSS reporting for 'documents'

    We sell books, which occasionally are quite heavy. If a book or set is over 2 kg, we cannot use the 'parcel' field on Click & Drop. We have been assured that we can, however, send them as 'documents' as long as no personal correspondence is included.

    However, if I select 'documents' the IOSS box in the customs field disappears. I am aware that Click & Drop is not currently set up for IOSS reporting for items marked as 'documents,' but it is necessary for our particular business to be able to do so. Our customers have already paid the…

    6 votes

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  4. Filter IOSS numbers within trading name into customs data on manually created orders

    The IOSS number integrated into our trading name doesn't not automatically filter into the customs field on manually created orders. I've verified that the other customs/tax codes within our trading name for Australia, New Zealand, Norway, etc. do get included among the electronic customs data, but the IOSS number has to be manually input each time. Around half of our daily orders have to be created manually as they're from websites not (yet) integrated with Click & Drop, so this would be a huge help for us. Thank you.

    1 vote

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    Dear User,


    Thank you for your suggestion. Click & Drop can automatically apply your trading name IOSS number to manually created orders. 


    Please review your Default Customs Settings in the Click & Drop platform, ensuring you have:


    • Specified a 'GBP cut off level', the value in GBP up to which you use the IOSS scheme.
    • Have selected 'Automatically apply  IOSS number'. 


    Once you have configured these settings, your trading name IOSS number will be applied to manually created orders:


    • Beneath 150EUR if transacted in EUR.
    • Beneath the 'GBP cut off level' defined above, if transacted in GBP.


    Kind regards


    Click & Drop Team

  5. Scrolling down the booking page can reduce input weight value

    Adding weight to Click & Drop then scrolling down quickly to select service can reduce the desired weight by 1 or 2 grams depending upon how far you scroll down page.

    Seems strange but I regularly find you have to click outside the weight box to confirm and set value.

    An example - booked Parcel at 995 grams, if I scroll down the value will change to 994 grams.

    Just in case anyone else has found same problem.

    1 vote

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  6. Automatically populate SAFE PLACE instructions, or alert as to their presence

    Currently - safe place instructions are only realised upon printing the order out, unless each order is viewed individually.
    Enable either the safe place instructions to automatically populate or alert the user that they are present for review.

    1 vote

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    Dear User,


    thank you for your suggestion. Where a Safe Place message has been supplied for an order from a marketplace supporting SafePlace, you specify a service supporting the same, the instructions will automatically be populated. 


    We will consider visibility around SafePlace for a future release,


    Kind regards


    Click & Drop Team

  7. Correct the wording on where and when a 24 - 48 Tracked parcel can be dropped off.

    The current wording states that 24-48 Tracked and 24-48 Tracked Age Verification can NOT be dropped into a Post Office, it is very specific for those two services, it does not mention 24-48 Tracked Signed For, thus it is misleading and implies that the Signed For service CAN be dropped into a Post Office branch. It should either include ALL services by their exact titles or simply state ALL 24-48 Tracked services.

    When this service is chosen it should also offer opening times for the depots where it CAN be dropped in, and show the nearest to your home or…

    1 vote

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    Hello, 


    Thank you for your feedback on this issue. We have now resolved this. 


    Kind Regards,

    Click & Drop Support 

  8. Change wording to reflect customs documents needed for sending to the EU

    Your wording on the postage paid for page says this : "Once you have placed your labels and - if sending outside of the European Union (EU) - your customs declaration forms onto your items, you can choose to either:"

    You need to change that as the customs declaration forms are also need for postage to the EU now.

    2 votes

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  9. Allow old "store postage method" entries to be deleted from the list of methods used in shipping rule creation.

    "Store postage methods" are automatically imported from our webstore into click & drop. We often change the name of these methods to reflect current shipping estimates.

    This means we have a huge list of 40 shipping methods to sort through when creating a new postage rule. Every single postage method that has ever been used in our store is found in this list when creating a new rule.

    I would like to delete the old, redundant postage methods from this list (or just let me delete all of them and re-import the ones in use right now).

    2 votes

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  10. Display Product Image In Open Orders Screen

    One extra column on the orders screen (maybe next to "Product Identifier (SKU)") should be a thumbnail of the product. Hovering over/clicking on it should show a full size image. We have 26,000 products on the database with photos added, but that is little use if we cannot see the ordered products when we are despatching the orders. Thanks.

    4 votes

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  11. export to xls is creating an xml file instead of xls

    Recently the manifested orders export function is generating an xml file but labeling it as an xls - I have to open and resave it (after warnings by any sw that tries to open it). Oddly it doesn't do it all the time looks like there's a bug there?

    2 votes

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  12. Batch Together Orders Quicker

    I get annoyed that all batches from new to previous batches are shown on screen, it doesn't allow you to select all, as that would select old batches. Needs to be quicker to select all.

    1 vote

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    Dear User,

    Click & Drop offers a ‘Select all’ option in batches. From your comment, we assume you are looking to proceed to manifesting? If this is the case, we can confirm that selecting all and then manifesting will not adversely affect those batches you have already manifested.

    Kind regards

    Click & Drop Team

  13. Have labels in ZPL format as well as PDF

    PDF labels are great for simple "ebay" or "etsy" customers, but for SMEs using the API, and larger commercial integrations, the infrastructure on site means that there are multiple pick/pack stations, with networked Zebra printers. Seeing as ZPL is the predominant label format, it would make sense to have the server send labels in ZPL directly to the label printers.

    Just specify an option on the API call to choose the label format.

    2 votes

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    Thank you for your suggestion. You can already support a multi-workstation label printing process using separate user accounts on each workstation and print assist. 


    If you require ZPL format for other reasons, please add another suggestion.


    Many thanks, the Click & Drop team

  14. Mark orders as despatched on channel - Ability to exclude certain products to fix VTR issue

    A big issue at the moment is trying to manage Amazon's VTR when we send letters,

    A quick and simple way this could be handled is having the ability to stop Click and Drop marking certain orders as despatched.

    For example, If I could select a product in click and drop (a low value item that we send by letter) not to mark as despatch on Amazon, we could log into Amazon and Mark as despatched on there platform with the option Stamps / Franking Option which does not count towards Amazon's VTR

    3 votes

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  15. Support Sorting & Filtering Orders Grid by Product

    Most columns can be used to sort and filter orders but not the Products column.

    2 votes

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    Hi, our new orders grid supports the filtering of orders by product. We have not added sorting as the order may become unclear when orders with more than one product are in the results. 


    Many thanks


    Click & Drop Team 

  16. Edit a Collection without starting again

    When you complete a collection request it -seems- to give you the option to 'amend' but it does not allow you to add any more parcels, doing so you have do do everything again from scratch. Streamlining this edit process, so extras can be added or removed without having to start again. Being able to cancel any right up until the point of collection (unless it is the only one, as this would, of course, affect the postperson's route and waste time). Or allow a refund for any 'unavailable' on the day if there has been an error.

    1 vote

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  17. Don't Include VAT in CN22 Totals

    If orders are imported from Woocommerce (I don't know if the same happens with other platforms), the CN22 customs values are populated with prices incl. VAT.

    As the IOSS limits (and general customs values) are based on prices excl. VAT, this leads to wrong customs calculations or IOSS shipments being charged during import, as the declared value (incl. VAT) now exceeds 150€.

    Please display prices on the CN22 excluding VAT.

    5 votes

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    Completed  ·  5 comments  ·  Admin →
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  18. Allow to print only Proof Of Postage for multiple orders

    Hi,

    We are using the business.parcel.royalmail.com for a few years to buy and print labels for our orders via Royal Mail.

    We always ask for Proof of Postage at the Post office, to have a proof in case it gets lost.

    Lately because we have more orders international, because they have to type the address for each label the people at the post office ask us to print the Proof of postage from the system for all the order and give them to stamp.

    However to get a list of all the proof of postage for many orders with the…

    2 votes

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  19. Show Customer Upgraded Postage on Click & Drop from Amazon / eBay

    Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed

    2 votes

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    Hello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale. 


    Kind regards


    Click & Drop Team 

  20. Display 4 SKUs as a minimum

    Printed labels should display 4 SKUs as a minimum and then the plus more. eBay seller like ourself have offers such as buy 2 get 2 free and buyers are allowed to choose 4 variants. This means 4 SKUs should appear ideally before the "Plus More" shows.

    This slows down dispatch times hugely as each order has to be checked on CnD for the full SKU list and then written on the label. There is plenty of space on the label in the SKU box as apart from the customer order and CnD label number we have nothing else appear. …

    17 votes

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