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  1. CLICK AND DROP NOT WORKING!!!!!!

    NO LABELS FROM 10.30 PM 11.03.18 ALL WE GET IS KEEP TRYING!!!!!!!

    WHO ELSE HAS THIS ERROR.

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,
    Thank you for your post.

    We were made aware of an issue that effected Tracked Orders, causing labels to not generate. This has now been resolved and labels should generate as expected.

    Should you have any more issues please do not hesitate to contact the Click & Drop Support Team at clickanddrop@royalmail.com

    Regards
    The Click & Drop Team

  2. This new Click & Drop is terrible.

    This new site is awful - the old online postage site was perfectly good. There does not appear to be an address book and as other users have stated there is now means to import old address books.

    The print format seems to default to one style (small label in the corner of an entire A4 page) with no options for other formats. If there are ways to change the format, this is further evidence of how difficult the site is to use. As a personal customer I neither require nor want daily postage data, harmonization codes or order numbers.…

    2 votes
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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for you comments. We are sorry to hear that you are having issues using Click & Drop.

    We have been taking on board comments from users, both occasional and business, and have been addressing some of the usability issues that have been raised. As a result we have updated the help documentation at https://help.parcel.royalmail.com/hc/en-gb and on th eite itself (shortcuts to some of the main features of the site is shown on first log on, or by clicking the “Get started” tab on the right of the dashboard just below the icons).

    To address the points you have raised:
    - an Address Book is available in Click & Drop and a guide on how to access this and how to import your Online Postage address book can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115001848454-Importing-OLP-address-book-into-Click-Drop . We realise that the process for doing this is not ideal, and we are working…

  3. question - is the block of funny patterns on the label a barcode?

    I keep seeing questions and comments about barcodes, but I thought they were strips of black vertical lines with white spaces.
    Our labels have a funny pattern in a square, not a bar code. Is this what they mean?
    We keep being asked if we are barcode ready, I have no idea, I just print what C&D gives me as labels.

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi Cassie,

    Yes, the square on the label is a barcode (often referred to as a 2D barcode), and is scanned by Royal Mail when being processed.

    If you have any other questions with regard to this, or any other information that we print on the labels, please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team

  4. Creating Return Labels

    We currently print returns labels to go into our customers orders so they can use the label to return any unwanted items to us.

    We have been doing this as multiples on the DMO but can't seem to do this on Click & Drop. It allows you print one for each customer but this is just so long winded when we need to print roughly 50 labels a day!

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    We are pleased to announce that the functionality to create tracked return labels in bulk is now available in Click & Drop.

    A guide on how to use this can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115001531654-How-to-create-tracked-returns-labels-OBA-accounts-

    Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team
    Information about other features included in the latest release can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115004554734-Latest-release-information-Online-Business-Account-customers-

  5. Choose which order statuses to import from WooCommerce

    Currently, the WooCommerce integration with the Click & Drop system pulls through all orders that have a status of "Processing". This does not allow for a productive workflow for any customers that use custom order statuses. The "Processing" status simply means that the order has been paid for, all orders with this status are not necessarily ready to be shipped.

    For example, my customer uses several shipping services, if we could choose which order status to import into the system we could assign each shipping service with a custom status ie "Dispatch With Royal Mail". This way we will know…

    3 votes
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    4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    The WooCommerce integration was created with the standard version in mind.

    Unfortunately due to the customisability of WooCommerce, we cannot cater for customised order statuses, and will not be looking to do so anytime in the near future.

    Should this change we will let users know any schedules.

    Regards
    The Click & Drop Team

  6. Barcode reference is not valid

    Getting the error "Barcode reference is not valid" on a CRL48 large letter - what does this mean?
    Has the item not been scanned anywhere on its journey?
    Has C&D generated a bad code?
    Item dispatched on 28/2/18, and I know there's been problems with snow, but it should have turned up by now.
    Any insights into what the error actually means?

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi TIm,

    This item has now been delivered. However, I will speak to the relevant team to find out why there was a delay in scanning the item on it’s journey.

    If you have any further queries please do not hesitate to contact me.

    Thanks
    The Click & Drop Team

  7. put the postcode look up back into click and drop when adding a shipment.

    When I put in a postcode it should look up the address like rmdmo used to.

    1 vote
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. No "Add To Address Book" button when creating labels.

    This was on the old OLP system. Why is it not here with Click & Drop?

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi John

    Click & Drop Supports this, when creating a manual order above the address box, there is an address book reference section. If you give the details you have entered at this point a reference, it is saved in the address book for future use.

    Click & Drop Support

  9. 1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi John

    we’re sorry you feel this way, however within the address book section of Click & Drop, in the header row at the side of each column of data, there is a funnel which allows you to search for the entry you are looking for. This filter allows you to search on your address book reference, the name of the person you are sending an item too, the shipping address or the billing address. Once you have filtered by the relevant data you can then choose to create an order directly from the Address Book.

    We are constantly looking to improve Click & Drop so if you feel additional search capabilities are needed, please let us know where you feel this is needed and we will consider this for future releases.

    Click & Drop Support

  10. search

    Being able to search for a name or address that you have already sent when you are looking for a previous order, DMO search wasn't the best but is miles better than this.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hello, We just started using your new Click & Drop app - it’s great so far, really reduces time it takes to book our daily shipping. It wou

    It would be great to see prices displayed next to service options during the booking process. This could help my staff make an informed decision on the level of service to use on each package without needing a separate window open for "Price Finder" site.

    Seeing as the existing price finder site can generate this info from basic package details it seems it could be a simple and useful addition to integrate into the Click & Drop app...

    1 vote
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    1 comment  ·  Shipping Rules  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comments about Click & Drop, we are pleased that you are finding the site great!

    Unfortunately, displaying the price before manifesting for OBA customers is not as straight forward as it would appear. This is due to the way that the pricing is calculated on OBA, and is based on the overall weight of the shipment.
    The final price of the manifest is displayed once completed. We are looking at showing the estimated price before manifesting, and we will keep you posted as we have more information on this.

    Thank you again
    The Click & Drop Team

  12. revert back to old style Royal Mail labels which can be done two on a single A4 and transfer RM address book to click & collect account

    click and drop is useless you need to revert to old rpyal mail labels so once again we can get two on a single A4 sheet, and return the senders address within label you also need to transfer address book to click and drop account for every customer, other wise this customer is going elsewhere

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comment.

    It is possible to set the labels to print 2 per A4 page. A guide on how to set this can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template-

    The process in which you can upload your address book can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115001848454-Importing-OLP-address-book-into-Click-Drop . The guide also explains how you can export your address book from your Online Postage account, if you haven’t already done so. We are aware that this process is not ideal, and we are looking to create a dedicated Address Book Import function in the near future.

    Should you have any further queries please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Regards
    The Click & Drop Team

  13. make the new service a bit easier than it now is.

    After initial problems SmartStamp worked well - bought special labels then you changed to online that needed different special labels - got loads of them left now too. Now Click & Drop doesn't seem to work for casual ad hoc requirements and there is no indication what if any Avery standard labels are required.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for posting. We are sorry to hear about the issues you are having with Click & Drop.

    There are several label templates that can be selected, including 4 labels to an A4 page (while not specifically designed for this they are similar to the Avery label L7169) and integrated labels. A guide on how to change the label template can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template-

    Should you require any further information please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Regards
    The Click & Drop Team

  14. 2 votes
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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comment. We are sorry to hear that you have having issues with the labels you are printing.

    There are several different label templates that can be used (please see the guide on how to set these at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template- ).

    Also it is possible to reduce the size of the label printed using your printer settings. You will need to refer to your printers user guide on how to do this but you can reduce the size of a label by up to 50% depending on the print quality.

    Should you have any further questions, please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team

  15. Configurable Labels and Envelopes

    What a massive backward step from the Online Postage system.
    Please can you enable the facility to print to different size envelopes (DL, C5 etc) and to A4 labels (previously 4 per sheet). I am not a business user and fail to see how this is an improvement for individuals who now have to print to an A4 sheet, cut it up and stick it with tape...How archaic can you get.
    I used to be able to load up my account and charge OLP to the account...why use the expensive and time wasting Pay Pal platform ? And I don't…

    5 votes
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    1 comment  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    We are pleased to announce that the functionality to print labels in a landscape orientation for letters is now available in Click & Drop.

    Also, as mentioned in an earlier reply, it is possible to select different label templates. A guide for this can be found at https://help.parcel.royalmail.com/hc/en-gb/articles/115004866953-Choosing-your-label-template-

    In order to select the position of a single label please refer to the guide at https://help.parcel.royalmail.com/hc/en-gb/articles/115003393714-Custom-label-positioning-Personal-accounts-only-

    Should you have any questions with regard to this please do not hesitate to contact the Support Team at clickanddropsupport@royalmail.com

    Thanks
    The Click & Drop Team
    OBA Customers can find more information about other features included in the latest release at help.parcel.royalmail.com/hc/en-gb/articles..

    Non-OBA Customers can find more information about other features included in the latest release at help.parcel.royalmail.com/hc/en-gb/articles..

  16. Have an option to enter the customers name in one field instead of two.

    Coming from DMO, the customers name was entered in one field which was convenient when copying and pasting from my website.

    21 votes
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    completed  ·  2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. What are CN24s?

    In Settings/Templates, for tick box HS codes, help refers to CN23 and CN24s - what is a CN24? Is it a typo (should it be CN 22/23?), or have I missed something?

    1 vote
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    0 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,
    Thank you for bringing this to our attention.

    CN24 is, as you have said, a typing error, and we will correct this as soon as we can.

    Thank you again,
    The Click & Drop Team

  18. Create a Repeat / Duplicate of Previous Order

    Often I need to repeat a previous order (e.g Item lost/wrong item sent/ faulty item sent) - Instead of having to create a manual order from scratch it would be great to be able to select the original Order No and in 'Next Action' box be able to select 'Create New Duplicate Order'

    96 votes
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    36 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We have recently implemented our ‘Clone order’ functionality which covers the basics of creating repeat/duplicate orders, and we are continuing to work on more improvements to manual order creation in the future.

  19. CONFUSED ON AVERAGE WEIGHT

    I was a RM oba customer using BPL and predominately LLetters.

    I would calculate average weight and divide by items and put in the average weight in BPL.

    I was told it would be better to move to CLick and Drop as it was the same and which i did.

    Ive done exactly the same here. I rang Click and Drop support on three occasions and asked if i was doing right. Was given three sep advice.


    1. Cant do average weight in click and drop.

    2. Can only use CRL to do average weight in click and drop.

    3. Can use BPL…
    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Avesha

    unfortunately BPL is not an average weight product and using BPL in OBA in the way you described could cause issues when our Revenue Protection teams sample your mail. BPL should be presented in the different weight bands and Click & Drop ensures the data is presented in OBA accurately.

    Click & Drop Support

  20. label printing

    On the old Royal mail online service. There was an option to choose where you printed the labels.

    I have the label set up to print 4 per page. But no option to choose where the label prints. I can use 2 labels normally and then have to peel the others off and reposition them. Ridiculous.

    The old online postage system so 100x better than this 'new and improved' click drop service.

    9 votes
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    3 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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