General
95 results found
-
Show the Service Price / Cost
With so many product codes, especially for international order why don't we get to see the total charged at the point of applying postage? Many of the product codes aren't on the main price lists and those that are are very confusing.We get the total at the end of the day but no breakdown of what was spent, I can't think of another business that does this
16 votesHello,
Thanks for your suggestion. Unfortunately the reason pricing is not shown until after the data has been passed to your Royal Mail Online Business Account is because we do not price at item level. Pricing is calculated once an order is manifested into OBA and dependent on the products you have ordered, OBA calculates if the volumes you are posting on that day meet any volume related discount criteria, and for some products Click & Drop calculates your end of day average weight so to display a price could be misleading and not be the price you are charged at the end of the day.
We are looking into options for giving some indicative pricing, but due to the current pricing and discount options within the various products customers could post on, this may not be possible. In the interim, you have end of day pricing visible in the…
-
Paperless Manifesting
Instead of printing paper for manifested orders, you could print off a thermal label with a unique 2D barcode for each mailbag that help identify the date, manifest and account holder.
10 votesThank you for your suggestion - This is not something in plan at current, but we will consider in future developments.
Kind regards
Click and Drop Support
-
Add claims function for deliveries that go missing
Add function so that when a delivery is lost that the claim can be done easily. For example when a delivery is still showing as 'We've got it' and it's over 7 days past it's expected delivery date. We should be able to make a claim through the portal we purchased that service from ie Click and Drop.
This would avoid filling in duplicate information through the claim forms online.7 votesHello and thank you for your suggestion. We do not have any plans to introduce this feature at the moment.
Many thanks
Click & Drop Team
-
7 votes
-
Ability to put an order 'on hold'
Occasionally we need to stop an order from being dispatched for a short period of time. When using Click & Drop as a primary system as we do (i.e. working from Click & Drop rather than our e-commerce platform), there is no way to indicate to whoever is dispatching that the order should not be dispatched yet. The ability to hold an order (essentially setting its status to 'Order on hold' or similar, and needing to release it before a label can be generated) would be extremely useful.
6 votes -
Product Image on invoice
Hi, could you please add a product image to the invoice? This way, instead of printing from the Amazon or eBay website, we can print directly from Click and Drop, and the labels will print along with the invoices in the correct order. We sell personalised items, and it is very difficult to pick and pack without an image on the invoice.
5 votesWe do not plan to introduce this feature to Click & Drop, however ChannelShipper contains this feature.
Many thanks
Click & Drop Team
-
Shipping Rules to work for orders with more than 1 item
We are a mailing house that picks, packs and despatches for a variety of customers. Lots of those customers have orders that have more than one item. Currently using shipping rules to apply postage only works for orders that have only one item. This means we have a lot of orders that the postage rules will not work for. Please could you fix it so that all orders no matter how many items will have the postage automatically applied when using shipping rules. This will save us so much time. Many thanks Zoe
5 votesHi, thank you for your suggestion. channelshipper.com offers this functionality, you can read more about it here.
Thanks, the Click & Drop Team
-
Display prices before transaction is completed
Please can you confirm the cost of a transaction on Click & Drop before it is completed. It is very frustrating to complete something and find it is cheaper to send the parcel via a Send an Item.
3 votesAs pricing for OBA accounts receive pricing based on volume, we are unable to provide pricing prior to completing a manifest.
Many thanks
Click & Drop team
-
Report for 'New' & 'Ready for printing' orders
It is possible to export reports in excel format for the despatched and manifested. It will be very useful if it is possible to create an excel report for New and Ready for printing orders.
3 votesHello, thank you for your suggestion, we have no plans to create such a report.
Kind regards
Click & Drop Team
-
Add a "Check for new orders" to the dashboard
The delay from receiving a new order (e.g. via Amazon or eBay) to being able to process it from the dashboard page is too long. For example with Parcel2Go website I have the ability to "Check for recently sold items" to pull in the latest sales.
It would be very beneficial for the same capability.3 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
-
ADD PACKAGING WEIGHTS
Like most users, getting accurate weights means weighing each order and then applying postage. This is not practical. Add a section where packaging weights are added and then applied to orders. I send 1, 2 or 3 items to the same person in the same packaging. This means the stored weights are always wrong. Packaging can be applied to each order automatically to give an accurate overall weight.
3 votesDear User,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
-
I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the Custom
I would very much appreciate if you could look into providing the option for a sender to store a Default text which would go in the
Customer delivery instructions
field when creating labels in C&D. This could be stored as a Default Setting in the back-end, rather like the IOSS number is now.
If I could save a comment such as 'please do not leave parcel unattended'
and if this comment appeared by default on each shipment in the Delivery instructions field, hopefully this might deter the postal delivery worker from simply leaving a parcel behind a bush or near…3 votesDear User,
Thank you for your suggestion, it is appreciated. However, this is not currently something we are able to complete.
Please contact Royal Mail if you are experiencing problems with the way in which deliveries are made.
Kind Regards,
Click & Drop Support
-
Export orders with status dispatched by other couriers
Currently we have to go to each market place and download orders from there and then mark dispatch by other courier in click and drop. If we could export those few orders directly from click and drop it would save lot of time for us. Can you add feature where user can export selected new orders in excel format and then we can mark those orders 'dispatched by other courier'?
2 votesThank you for your suggestion. We do not plan to introduce such a feature to Click & Drop.
Channel Shipper provides all Click & Drop's functionality, plus several significant enhancements, with the output to sheet of despatched by other courier orders on their roadmap for development.
-
Untick orders after performing an action
Hi, Could you make the orders page untick the selected order(s) once an action is performed please? Once we generate a label for an order, we have to untick it before ticking the next order. Normally that's just an annoyance but we've just accidentally deleted 2 orders because the previous one was still ticked. I understand some people may prefer them to stay ticked so maybe you could add an option to set the desired behaviour.
2 votesHello and thank you for your suggestion. This feature is designed to expedite the bulk processing of orders. If you are processing a single order at a time there is no need to select the order by its checkbox, making deselecting it unnecessary. Where you have multiple orders selected but wish to deselect them, please use the checkbox control found in the column header.
Many thanks
Click & Drop Team
-
page not found
i have a bookmark on my browser for click and drop which opens https://auth.parcel.royalmail.com/account/login
Recently every time i click the link to login it goes to the login page, i fill in my details, it logs in and then goes to a "page not found" page.
I can get to the click and drop dashboard by clicking the bookmark again but it is beginning to get a bit annoying.
I used to have another bookmark which went to the address book page as that is where i always want to start with click and drop but that started doing the…
2 votesHello. This relates to your browsers handling of redirections. Review your browsers settings and ensure you are using an up-to-date version of your browser.
Many thanks
Click & Drop Team
-
Add Support For SMS and Email Notifications Sent to the Sender
As well as the option to have email and sms notifications sent to the customer, it would be really useful to have the same notifications sent to the sender. Thank you!
2 votesHello, thank you for your suggestion. We display the tracking status of shipments in Click & Drop. We do not plan to add SMS notifications to senders.
Kind regards
Click & Drop Team
-
Pick List / Despatch Notes for non OBA customers
I fall in between two stools. I am a limited company trading successfully since 2016 but for some inexplicable reason RM will not give me an OBA account (Pitney Bowes and all the other competitors were fine with me having an account, so I am totally bemused).
Anyway, I own many stores and have successfully integrated several of them with C&D. I see an OBA customer can generate despatch notes (https://help.parcel.royalmail.com/hc/en-gb/articles/115002652473-Scan-Print-Online-Business-Account-customers-), but again for some inexplicable reason non OBA customers cannot. This would save me so much time going to each individual website and store and printing individual…
2 votesHello, despatch notes are already available for non OBA customers, please review your Label Settings in Click & Drop.
Kind regards
Click & Drop Team
-
Easy Reporting of Lost Post Claims
People cannot be bothered to fill in the lost post claim form because it takes too long, so a lot of the time no record is kept of buyers who claim their orders didn't arrive. It's obvious that royal mail want to deter people from claiming for their losses, but at least it could be made easier for us to get our postage costs back especially if tracking shows not delivered. This way repeat lost post claimers could be flagged.
I don't know about other sellers, but for me it is not so much about losing the money that frustrates…
2 votesHello,
Thank you for your comment, unfortunately this site is for Click & Drop queries and feedback only. Please refer to:
https://business.help.royalmail.com/app/contact
If you are unable to find your answer on there, please call us on:
03457 750 750 - Please be aware we are open Monday to Friday, 8am-6pm. *(Calls may be recorded and monitored for training and compliance purposes)*.
Kind Regards,
Click & Drop Support
-
Require a confirmation before generating manifest.
Its too easy to accidently generate a manifest after producing labels. As there is currently no way to reset a manifest, it would make sense to require a further confirmation.
2 votesHello,
Thank you for your suggestion it is appreciated. However this not currently something we are able to complete at present.
We will continue to make improvements in the future to make the experience more user friendly.
Kind Regards,
Click & Drop Support
-
Add a Search Function in the Address Book
This would speed up amending addresses or the reference of existing customers and finding a customer quickly, or before an order is created - this would be especially helpful for those using manual order entry where integrations are not possible (e.g Wix)
2 votesHello, this is already possible by clicking the filter icon on the field you wish to search.
Kind regards
Click & Drop Team
- Don't see your idea?