General
167 results found
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BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
Can't pay now with new update...
It's frustrating when tech developers with no experience at all in selling and using C&D create all the "improvements" to features - which only adds a new layer of problems and time waste instead of actual improvements.
The latest version makes it impossible to pay for the postage. The payment name and address is now fixed to the default sender address and you can't change it to anything else, or add payment details freely. The default SENDER address doesn't necessarily reflect the billing or card details.
1 vote -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
3 votes -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
5 votes -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Inofficial Python package for the Click & Drop API
I created an open-source Python Package for the Click & Drop API.
https://pypi.org/project/click_and_drop_api/
Features:
- generated from the specification
- simple api for the most common tasks
- has examples of how to use the basic features
- includes shipping methods and package sizes
- includes documentation and type hints
You are welcome to use it and improve it according to the license.
1 vote -
Expand PDDP Options for Click & Drop
According to the Royal Mail site, PDDP is currently available for;
Austria Cyprus France Germany Luxembourg (PDDP service only available up to 150 euros) Malta Netherlands Norway Portugal (Coming soon) Switzerland Sweden (Coming soon) The Republic of Ireland United States of AmericaUnforuntately, only the USA seems to be covered in Click & Drop.
With the new customs duties on low cost goods introduced by France and Italy - we need this facility, as you cannot account for it via IOSS, and we have no control over whether goods sent to Europe go through France or Italy as the port…
1 vote -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Most recent update Filter issues
Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.
Additionally where a…
1 vote -
Sender's name WRONG on customs forms
The form automatically populates name of the signature on the customs form as the "sender". This is not (necessarily) the sender. For example, if the sender is a business - the sender name is instead replaced by the name of the signature on the customs form.
When I remove the signature name, it auto-populates the name from the payment details... It shouldn't keep borrowing names from all over the place when the trading address and customs details are clearly setup.2 votes -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users 1. Background and Issue Summary Business s
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users
1. Background and Issue SummaryBusiness sellers on platforms such as eBay and Amazon frequently drop multiple parcels during a single visit. The current Royal Mail parcel locker system is primarily optimised for individual consumer use — designed for one parcel per locker, with automatic timeouts if the transaction is not completed quickly.
In the described scenario, a seller attempted to drop 30 parcels in one large locker after scanning a single tracking barcode, intending to consolidate the parcels for efficiency. However, due to a timeout in…
3 votes -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
3 votes -
Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote -
Royal Mail Allowing printing of postage which is not legally accepted by Ireland.
Royal Mail will allow you to input customs data where an item has zero value.One might be led to thinking that if a product is a gift or has no intrinsic value because it's expired, etcetera, then this would be okay.
Irish Post reject instantly any item which contains a value under one euro.. I have confirmed this with Irish Customs and it's taken nearly a year.
I have literally lost a thousand pounds worth of postage because of this error.
1 vote -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
C&D Shopify app does not update
The RM Click and Drop Shopify app does not accurately update tracking and completed deliveries into Shopify. This afffects the shop account very negatively as deliveries show outstanding when they are not and have been delivered. Only about 20% of deliveries show completed.
1 vote -
fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.4 votes -
Allow reports of Invoices and Despatched orders to cover longer periods
If personal data needed for accounting is lost, it becomes difficult to retrieve older records. The Click & Drop system only stores invoices and dispatch information for a little over one year. Requesting data older than that is extremely challenging, as there appears to be no direct way to submit a request or speak to someone for assistance.
2 votes
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