General
82 results found
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Collections interface unreliable
The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.
1 vote -
Remove orders that have been marked as dispatched on eBay
If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.
Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.
2 votes -
Unmark the despatched items when despatched ready for the next batch
Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…
2 votes -
le colis RR006332536CI
bonsoir ;je viens par cette note vous faire par d'un reseau d'arnaque .
en effet le colis contenaire un passeport ;2photocopies de ma carte identite ivoirienne et 9 photos de meme tirage
le colis etais derstine a mm stefanie beck .
11 Mar 2024
07:41
Livré et signé. Votre envoi a été livré le 11-03-2024 et signé par : G WILSON
London Victoria DO nb cette femme m'arnaque
je vous pris de bien vouloire m'aide a recupere mon passeport
je vis en cote d'ivoire je me nommes zeao fidele aime1 vote -
Support Permanent Setting To Include Post Office Drop-Off In Price
Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.
4 votes -
Option for generated labels to be opened only
Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.
1 vote -
Royal Mail App Proof of Postage
Dear Royal Mail,
The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…
1 vote -
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
2 votes -
Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package
This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.
5 votes -
Add extra items collected with my collection to the email confirmation
Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.
I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.
2 votesWe are considering improvements to collection that will ensure you receive confirmation of all packages collected.
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Collections Statuses Aren't Always Updated
The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
Please fix this. thank you.2 votesWe are considering improvements to collections in upcoming releases. Thank you for your suggestion.
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Service Total Including VAT Is Sometimes Incorrect
We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.
This has meant we have had to manually reconcile accounts.
7 votes -
Stop Auto-Filling Customs Description
The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.
However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".
It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.
This behaviour it is not helpful to us; it should only do this if the user…
13 votes -
Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries
When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.
The only way around this is to edit the address / product data in the address book / product list before creating a new order.
This needs correcting, as I often end up having to request a refund for labels because of this.
3 votesWe are working on improvements on how address book referenced data can be amended as part of an import of orders, or during the create order process.
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Status Heading
With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.
1 vote -
The new Beta version needs tuning as is.
Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…
1 vote -
Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
2 votes -
Store National Identification Numbers in Address Book
When sending items to certain countries, we are expected to enter the national identification number for the recipient
a) Should this be a mandatory field and prevent applying the postage if not completed?
b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!2 votesWe will consider storing Addressee Identification References and Tax Identification Numbers against address book entries in a future release.
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gift message
Please stop printing the gift message on the address label.
This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.2 votes -
Address book
Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.
1 vote
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