General
117 results found
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Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
Allow easy trading name changes in new orders (from Shopify)
There should be the option to select between trading names for new orders - even if you have a default trading name selected.
It doesn't allow you to do that for new orders coming from Shopify integration.
To change trading name (for occasional shipments with a different shipping pickup or location) you have to manually fill in the recipient address in a new order. Only then can you pick the trading name.
This is very time consuming and tedious.
The option should be available for all new orders selected for label purchase.
1 vote -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.1 vote -
Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.
Integration to WordPress > WooCommerce is unreliable
Problems.
- Ignores random orders when importing them into Click and Drop.
I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.
We need a way to force an order import from WordPress > WooCommerce.
- It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.
We…
1 vote -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
3 votes -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
1 vote -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
1 vote -
Reinstate deleted orders - if deleted by accident
Reinstate deleted orders - if deleted by accident
Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.
There should be a way to click on a deleted order to reinstate it if needed.
1 vote -
Integration for MadeMe.co.uk
I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.
2 votes -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
6 votes -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
3 votesThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
4 votes
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