Skip to content

General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

87 results found

  1. Add option to print only postage labels without order information

    I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.

    1 vote
    How important is this to you?
  2. Bug: Tracked 24/48 always need bank authorisation

    I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.

    2 votes
    How important is this to you?
  3. Book a Collection For More Than 10 Items

    I send 15-30 parcels each time, and I need to book it in batches of 10. Can you increase the limit please?

    It confuses the postie, as the see a few parcels to collect, but there is over 20 I give, as it booked under a different code, so they do not see how may in total they will collect.

    9 votes
    How important is this to you?
  4. Allow non business to use PDDP (Postal Delivery Duty Paid) service

    Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.

    I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.

    This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…

    3 votes
    How important is this to you?
  5. Add a declaration box for those sending restricted items to tick

    When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…

    1 vote
    How important is this to you?
  6. Reduce Font Size on Address Label

    When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.

    Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!

    This does not happen on Large Letter / Small Packet as the font appears to be smaller.

    1 vote
    How important is this to you?
  7. Add extra items collected with my collection to the email confirmation

    Add extra items collected with my collection to the email confirmation of what has been collected, so I have proof of posting.

    I often want to send extra items with my booked collection. However, the extra items do not appear on the email confirmation of collection. This leaves me without proof of posting. The email should include booked and extra items.

    3 votes
    How important is this to you?
  8. Include Printed Paper Rates for International Postage

    I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.

    It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.

    Is there a way, or could it be added?

    1 vote
    How important is this to you?
  9. Electronic customs declaration

    Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.

    3 votes
    How important is this to you?
  10. Marking orders as despatched (option to clear Old Orders)

    =======

    Summary

    In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:

    1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
    2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.

    =======

    Reasoning

    I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…

    2 votes
    How important is this to you?
  11. Collections interface unreliable

    The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.

    1 vote
    How important is this to you?
  12. Support Permanent Setting To Include Post Office Drop-Off In Price

    Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.

    5 votes
    How important is this to you?
  13. Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150

    Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro

    2 votes
    How important is this to you?
  14. Unmark the despatched items when despatched ready for the next batch

    Please can you look at 'unmarking' the despatched items. We're a small business who didn't get authorised for a OBA account even though we have been trading since 2015 but we send a lot of samples to nurses and clinics etc. Once they have despatched and the label created it would be nice not to have to go in and manually unmark all the boxes in the Beta set up as if we've just sent 30-40 samples and you miss just one its a pain to have to start again at the top. The list also only goes up so…

    2 votes
    How important is this to you?
  15. Option for generated labels to be opened only

    Enable a setting which allows the option for generated labels to be opened only and not automatically downloaded to files as current, which increases the workflow, creating extra admin to locate and delete files as well as taking up storage. It may be useful for some users for automatic download for not others.

    1 vote
    How important is this to you?
  16. Tracking status for international orders

    Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.

    3 votes
    How important is this to you?
  17. Royal Mail App Proof of Postage

    Dear Royal Mail,

    The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…

    1 vote
    How important is this to you?
  18. Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package

    This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.

    5 votes
    How important is this to you?
  19. 2 votes
    How important is this to you?
  20. 2 votes
    How important is this to you?
  • Don't see your idea?

Feedback and Knowledge Base