General
105 results found
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Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
6 votes -
Refunded labels appearing in the 'New Orders' section
After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.
Please stop sending orders from refunded labels back into the new orders section.
4 votes -
Address settings, and safespace settings not functioning well.
I notice that the address settings as specified in the "company settings" preference panel allows various collection business address's to be set, however on booking a collection it will only use the "collections" address as set up in that panel. Regardless of what is actually specified in the settings and trading names section! Which specifically allows you to set this!
Also on the regular Royal mail click and drop it allows you to set a safespace that can be used for collections, while in the registered account there is no ability to specify this!
As a result the user interface…
1 vote -
Enable a Remember Me Login Option
Please enable a Remember Me auto login function.
3 votesThank you for your suggestion.
This is currently under consideration as we review the best and safest way to implement this feature.
Kind regards,
Click & Drop Team
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AmEx Payment Acceptance
Please allow American Express (AmEx) payment acceptance.
2 votes -
Automatically Remove Despatched Orders from Click & Drop, if Marked as Despatched at Marketplace.
When orders are marked as dispatched on eBay, Etsy, or Shopify, they should automatically be removed from the "awaiting dispatch" section in Click and Drop.
Currently, orders remain in the pending section even after being dispatched through these platforms, which causes confusion and extra work. Improved marketplace integration is needed to ensure Click and Drop reflects only the orders that are still awaiting dispatch.
4 votes -
Make it easier to enter Recipient AIRN
I only realised that when you apply postage, if you view the contents, for some countries, you can enter the Recipient AIRN (tax ID number).
Odd that you cannot enter it when entering the package details only if you go to edit the contents.
Please make it more obvious and easier to find - I have been adding it to the address details until now because I did not spot this before.
1 vote -
Post Codes formatting errors
Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.3 votes -
Support Adding Credit to Accounts to Reduce Card Payments
Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label
26 votesHi and thank you for your suggestion. We are considering ways to support payments without having to supply your card details for each transaction.
Many thanks
Click & Drop Team
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Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
Make it easier to see the postage paid on orders
On the new Orders list, there is no option to see the postage paid. Even when you go into the order you no longer see it. It seems the only way to find out is to reprint the shipping label.
5 votesThank you for your suggestion.
Our team will begin working on implementing this feature in the near future. We will update this status when the feature is available in Click & Drop.
Kind regards,
Click & Drop Team
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collection
Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.
2 votes -
Print barcode labels Instead of paperwork
So I think something should be done about the required paperwork from click and drop. It is a massive pain having to use a printer only for my click and drop paperwork. I was thinking what if maybe you could do something with just the 4x6 labels like print off barcodes that can be cut out and stuck on tags for each bag and when they are scanned it will bring up the manifest data.
3 votes -
Clear old collections that have been collected
I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.
1 voteThank you for your suggestion.
This work has now been planned in and further updates will be posted on this page.
Kind regards,
Click & Drop Team
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Fix Invoices to show actual amount / vat paid
Every month we download your VAT Invoice for our accounts.
However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.
The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…1 vote -
afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
2 votes -
Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.
The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.
1 vote -
Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
4 votes -
Add option to print only postage labels without order information
I would like to be able to print postage labels without out the order information included. I know you can have this as a spearate sheet but I do not want the order information at all as I can print a packaging slip from shopify already.
1 vote
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