General
186 results found
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Can't print labels
Once you create a label on C&D you get the message "Sorry, this service is currently unavailable" and no label is generated. This happens constantly. Firefox browser, Win 11 platform.
2 votes -
Collections
You should make collections FREE again! Increasing the collection cost now from 30p per package to 50p is absolutely ridiculous! That's an increase of 66.67%... how do you justify this increase? This is totally unacceptable and should be addressed.
1 vote -
Shopify: add support for the order item return & exchange function
Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the…
1 vote -
RM tracking page doesn't work
RM's tracking page has disappeared completely and doesn't work at all. Instead, once you add the tracking number you get the 'get help' page.
On that note, when will RM have better tracking? All other delivery provider has daily tracking updates, with RM I get constant complaints from customers that the tracking is not updated and they don't know what happened to their delivery. It's an endless waste of time having to deal with customers asking where their parcel is.1 vote -
Implement PPWR 2026
With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!
Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.
1 vote -
Allow copy & paste / drag & drop into address search box on Create Order page
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down…2 votesThank you for your feedback.
We are currently working on resolving this and the fix for this issue should be out in the near future. This page will be updated once the issue is resolved.
Kind regards,
Click & Drop Team
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Work with customers
I can’t tell you how difficult it has been to book postage today. I’m very tech-savvy, yet changes made to your interface over the past couple of weeks have resulted in me wasting two hours simply trying to buy postage.
Why aren’t customers involved when changes like this are being developed and tested? The new interface is neither intuitive nor easy to navigate, and what should be a straightforward task has become unnecessarily complicated.
Even finding a way to leave this feedback was difficult. Please take this seriously and review the booking process from a customer’s point of view.
1 vote -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
3 votes -
Remove Frames from the payment details page
When I go to the payment confirmation page, I need to print this off for a breakdown of the VAT charges etc - as that is not provided elsewhere for the Personal Account.
This has to be printed landscape in order to fit on an A4 page (at 60% scaling!)
However, because you use frames (with a scrollable section for the individual orders) the printout no longer shows every line item - only the visible ones.
Better still would be an ability to download an invoice from the payment!
1 vote -
IOSS PDDP - Poland an Issue
For some reason today when shipping items to Poland, I can only set the customs section to DDU or IOSS DDU.
This means that I have collected the IOSS VAT (correctly) but the customer will still have to pay the customs duty. Is it just Poland for some reason - yesterday I could select DDP (duty paid) for EU countries but not sent anything to Poland since this came in.
In any case, why are Royal Mail then charging a £1 handling fee on top - what exactly are they handling?
It is a nightmare as I have collected extra…
1 vote -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
8 votes -
Prioritise the fixing of the software on the parcel lockers which is causing parcels not to enter Royal Mails network
I'm on my 3rd parcel; I cannot begin to tell you how annoyed I am £200 out of pocket at this moment in time and not seeing any positive action from RMG.
I only use you because my customers request Royal Mail via ebay otherwise I'd be using someone else.
Sort it out RMG!1 vote -
when you implement a change increase staffing levels on the phone
60 minutes wait to get through
no chat option
your customer service is dreadfull - please fix it1 vote -
I suggest you implement a better way to have us update passwords
i have other accounts i am now locked out of
When i got the email and clicked the link it says token not found
I cannot get any further links sent and am completely locked out
call times for support is 20 minutes plus1 vote -
Come up with a sensible way of implements a new security policy
You locked me out of my account and said I received an email with instructions to report password for to be security policy.
I did not receive an email. Forgot issues did not result in an email either.
I then had to sit on the phone for 40 mins before I could speak to someone who sent me a password reset email which arrive instantly.
Why on earth would you not just ask the user to change the password when they log on?
You have implemented this in such a way that there are more ways for it to do…
1 vote -
Issues with payment of label
Sometimes after importing orders via .csv and following the payment screen after applying postage it will come back with 'sorry there has been an error' .. please retry.
You cannot retry it does not work.
When looking at the orders they are all listed as FAILED however you can go into each order, one at a time and reprint label and it will oblige. You cannot reprint labels for more than one item at a time when they are in this state.This has been bugging me for months as it takes plenty of unecessary time to manually select and…
3 votes -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
3 votes -
Persisting for at least a year a serious error needs addressing.
There's a problem when importing via CSV and then Setting postage for multiple items.
Occasionally when you have set post and you go to pay for it, it reverts to a failed state - The money has been taken by paypal, Yet the postage label cannot be printed because it is in a failed state..
Due to its state, you cannot also cancel or ask for a refund on the item as all options greyed out.If you click regenerate labels Then you get these messages.
"At least one of the orders in your selection is in an invalid status.Error…1 vote -
Ditch the new layout and return to the old style. Absolutely nothing wrong with it. Now it's awful
New layout is poor. Not as efficient, buggy, laggy and terrible. Sack the devs and restore to former version
2 votes -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
4 votes
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