General
262 results found
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Return 7 day sales graph to click and drop interface - PART TWO
I raised this as a point about a month ago and it has not been done even though it is marked as complete.
"Add back in the 7 day sales graph. It was a very useful tool to monitor daily/weekly sales across multiple platforms."
The graph on the new dashboard DOES NOT show 7 day sales. We constantly have 0 orders shown on this graph on a Saturday and Sunday. The graph seems to show orders dispatched on a certain day NOT orders that have come in on that day. Orders dispatched on a certain day is a useless statistic…
1 vote -
Simplify the option to ship multiple boxes in an order
Why not have an option at the point of entering box weight to say how many boxes you are sending as part of the order, instead of having to go out into a separate page? We often ship up to 30 boxes for one order to the same address, so it would be much easier to just type "30" rather than adding a new box 30 times.
1 vote -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Multi Parcel Consignments for international orders
Until last week we could create Multi Parcel Consignments for international orders. This has now been 'turned off' as apparently it's not a feature we were supposed to have. The only way we can create multi parcel consignments for Parcel Force since the integration is to do 1 carton at a time separately. This is totally bizarre, considering a customer would expect 1 invoice for, for example, 8 cartons. How are we supposed to create 8 different invoices and create 8 different labels separately? I could do it until last week, and now have been told categorically 'no'.
1 vote -
Clinton Nicholls
Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also…
1 vote -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
2 votes -
Correct the discrepancies with invoice vs billed amounts
Since November I’ve had a discrepancy in amounts so I assume this is because the PDDP duties aren’t included on the invoices but I need them to match for accounting. I’ve emailed RM but yet to receive a response. If I go into the payments section of my portal I can see the amount is what I am actually paying but the actual invoice shows different.
1 vote -
Have weighing scales integrate with the click and drop desktop app to get the parcel weight automaticaly
Other shipping solutions can do this now but not Royal Mail
1 vote -
Order status slow updates on ebay since the new click and drop dashboard
Orders marked as dispatched are taking longer than they use to on ebay sometimes over a hour.
Before it was not very quick but its even worse now
I have called up and was told this is how it is but it needs to update quicker1 vote -
Recent DDP changes have broken label retrieval for non DDP international orders
Hi,
For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.
Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are…
3 votes -
import multiple boxes
Currently when we import an order we can only move one item at a time into specific packages. As each of our packages can contact 20 or 30 different lines and we could be sending 6 packages to the same address, we are a wholesaler, then this can mean possibly 180 lines to be moved one at a time currently. It would be benefical if you could move multiple lines at once so in this case we could move 30 per package at once when we have selected which ones and that could be done in 6 moves rather than…
1 vote -
Synchronisation planned despatch dates between shopify and click and drop
We can synchronise our website orders onto click and drop to create the shipment label. However, there seems no way for the planned despatch date to synchronise? This means we have to manually select shipments in click and drop and apply the planned despatch date. We have lots of different orders with different planned despatch dates so it would be very useful to have if possible?
2 votes -
US tax: form only calculates accurately for one item. Does not recalculate for multiple items
I am trying the new extended protocol for calculating US tariff charges in advance and the form does not seem to react when I add a second item to the order. Or if the order is created with multiple items. The form only displays the charge based on the cost of the first item on the list.
2 votes -
Add despatch date to the delivery label
Please can we have the despatch date clearly marked on the delivery label?
Currently there is nothing on the label to indicate despatch date and the manifest doesn't list the parcel numbers either so it is more difficult than it needs to be to ensure the right parcels are despatched.
1 vote -
How to send letters to the USA?
How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.
In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.
I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.
3 votes -
1 vote
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fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
6 votes -
paying for lables
When we joined royal Mail click and drop we were assured, and we checked twice, that once we had brought the printer for the thermal labels from you, the labels themselves would ALWAYS be free.
What with your subsidies for fuel because fuel is going up, subsidies for making your vans green (so why do we need the fuel subsidy) and peak subsidies to pay for more postmen when you are busy over xmas (surely the extra parcels sent should pay for postmen or you have a very bad business model), this new fee is yet another thing hitting small…
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
add an option to send the manifest report as an email to the user
WDM online used to send an automated email after the end of day was run of the full manifest with tracking links, could this be added to the new systen please
1 vote
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