General
283 results found
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Don't overwrite item price when copying customs information to all orders.
We want to copy customs information for all selected orders however this also overwrites the product price and we need the price to accurately reflect the amount paid for U.S. tariffs and IOSS to match
1 vote -
'Overwrite Exisitng Product Data' shouldn't overwrite/change the item price
When selecting the overwrite existing product category, this shouldn't change the item price in the customs section as we need the price to exactly match the amount paid by the customer so that there aren't any descrepancies when it comes to import duties like IOSS and U.S. tariffs such as when a discount code is used it wont match the base item price.
1 vote -
Search Function is Broken
The search function is currently not working correctly (for the past few days). When searching using a postcode / order number / customer name. It shows "No orders matching inserted date could be found. Even though there are orders that exist under this data. Tested across 30 different orders.
I've called the click n drop helpline and the fixes advised were (fixes not worked):
- Delete cookies
- Log out and log back in
- check internet connectionIt makes checking order status impossible for customer enquiries.
1 vote -
allow small volume sellers to use one mailsack for 24 and 48, and maybe all post
I don't have many sales, so often I have about 10 items to post, but if I want to offer a choice between 24 and 48 to my customers, I have to hand in 2 bags and a third for international.
1 vote -
No longer able to added more than 20 HS Codes to a parcel
We used to be able to add more than 20 different HS Codes to parcels we send to Northern Ireland and as a Wholesaler who ships multiple products to customers in Northern Ireland this was extremely useful but for some reason this feature has now been removed. We use the import facility and then allocate the items to the relevant parcel as we have multiple parcels to the same delivery address.
1 vote -
I would like to suggest that shipping rules need to be improved.
I would like to suggest that shipping rules need to be improved as I tried to create the shipping rules but I failed because there isn't an option to enter the weight of the mailer box (Tare weight empty mailer box) where the products will be placed in. Result of this I can't use shipping rules as the weight would come up completely wrong.
I would like it if you could pass this message to some management team and they could make some improvements to resolve this issue ...and all businesses could set shipping rules which would be correct.
Needs…1 voteThank you for your feedback.
We are planning on introducing this functionality into Click & Drop. This page will be updated with developments regarding this feature.
Kind regards,
Click & Drop Team
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Order status slow updates on ebay since the new click and drop dashboard
Orders marked as dispatched are taking longer than they use to on ebay sometimes over a hour.
Before it was not very quick but its even worse now
I have called up and was told this is how it is but it needs to update quicker2 votes -
Extend eBay API Information/orders Pulling to 1 Hour
Title: Extend eBay API Information Pulling to 1 Hour
Would you consider extending the API pull for eBay orders to 1 hour?
15-20 minutes is just too fast. No time to make a coffee, rethink life choices, or stare at the screen wondering if new orders even exist.
Honestly, 1 hour sounds better. Maybe 6 hours for premium suspense. Turn Click & Drop into a proper mystery box experience.
Nothing beats refreshing Royal Mail Click & Drop and asking: “Will the orders show up today, or is it a tomorrow problem?”
At this point it’s less “order syncing” and more…
1 vote -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
7 votes -
Add ‘tubes’ as a category on click& drop- as available on 'send an item'
I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered…
1 vote -
Bring Back The Create Another Order Button on the Create Order Page
Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.
1 voteThank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
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I would like to be able to delete orders from the Open Orders Screen
I know this has been asked before. Previously, I found a way to delete unwanted orders, by clicking on the order and selecting delete from the order details screen, one at a time. Now the site has been updated that does not work either. So Now I cannot delete any unwanted orders from open orders, or the individual order screen. Would it be possible to look into this and see if an adjustment can be made, to allow deletion of unwanted orders? Thank-you.
1 vote -
new Create Order Page April 2026
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it…
1 vote -
Allow merging of orders with different postage
Fulfilment customers integrated into C&D sometimes get their customers ordering then making an additional order but with different postage - standard then first class - but C&D will then NOT allow these orders to be merged even though all other information is the same. It means that the 2 orders for instance can't be merged and sent with the same postage service saving both sender and recipient money.
1 vote -
Field Mapping Order
When uploading databases to C&D the mapping field order has changed. We generally use name, address etc and then Weight, Package Size and Service Code. These fields used to appear near the top on the fields list. They are now nearer the bottom so we have to scroll to othe bottom of the list when mapping the data. The importer fields are now at the top. Which are only used for international mailings. Surely it makes more sense to have the standard name and address fields at the top? Or it would be good to have the option to mark…
1 vote -
Option for manifest to itemise orders being despatched
It would be very helpful for the manifest to have the option to detail the orders being despatched.
Currently parcel labels have no despatch date and the manifest only tells you the total number of orders (not parcels) being despatched, but not which orders are being despatched. The parcelforce system detailed each order being despatched which aided the team handing over the parcels..
2 votes -
Add despatch date to the delivery label
Please can we have the despatch date clearly marked on the delivery label?
Currently there is nothing on the label to indicate despatch date and the manifest doesn't list the parcel numbers either so it is more difficult than it needs to be to ensure the right parcels are despatched.
2 votes -
sort out integration with Google address book
C&D used to integrate fully with my Google Address book, autofilling the book when I have a new customer and populating the C&D page when I began to enter a customer name for existing customers. Now it will only pull the name from Address book when you start to type it but not address, phone email etc. Can this be rectified?
1 vote -
Increase log out time
Can you please increase the time before Click and Drop logs you out from 20 minutes to several hours?
We are Parcelforce customers, we were able to leave WDM on basically all day without logging out which is handy as we process ecommerce orders as they come in.
Many thanks
2 votes -
Add delivery date/time to Manifested orders report export
It is useful to export the manifested orders report in order to analyse delivery status, however it would be even more useful if the 'delivered date/time' could also be added.
This would allow us to do our own 'performance measurement', and give us insight into where we need to be adjusting our handling times and delivery expectations.1 vote
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