General
337 results found
-
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
2 votes -
Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
8 votes -
Postage Price OBA
I see plenty of questions here regarding the postage price and many not even getting a response. I understand Royal Mail not providing a price until after the manifest due to posible discounts etc.
But, there is no reason why you cannot supply a column with the product price based on the printed current pricing per product. This would at least give us an idea of the cost per postage service.
I have a website that offers Royal Mail as a postal service and this provides me a price for several Royal Mail services for me to choose from. So…
1 vote -
Shipping Rules - Parcelforce
Enable Shipping Rules to specify a PFW service in the selection drop down as currently shipping rules only allow selection of a limited number of RM service codes.
1 vote -
NI or overseas needing customs info - Go back to previous functionality
Our systems use CnD desktop but don't generate any customs information on NI or overseas orders, so we have to add it manually.
Previously the label missing the info would be placed in New orders and we'd add the customs info manually.
Now CnD just errors, so we have to manually generate the whole label (name, address etc.), not just the customs.
Have an option to allow the previous functionality.1 vote -
Allow multiple accounts on a browser without constantly reinserting the verification code
We are a mailing house constantly using different click and drop accounts on behalf of customers. Having to reinput the verification code every time we switch accounts is not acceptable, we do not have enough different browsers to use for each customer to stop this and we often have to contact the customer for the verification code they have been emailed, and often this times out as cannot always establish contact quickly enough.
1 vote -
Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
3 votes -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
25 votes -
Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
2 votes -
collection date wrong on manifest - Fix it
When generating a manifest early in the day (at 00:30 in this case), date on Manifest is date gone, not current date! Issue with BST?
1 vote -
OBA Tracked 24/48 - scan the manifest at collection to confirm Royal Mail custody
OBA customers with regular Royal Mail collections have a significant gap in the Tracked 24/48 tracking journey.
We manifest our parcels, place them into the correct Royal Mail sacks and hand them directly to the Royal Mail collection driver. However, until an individual parcel receives its first network scan, customers can continue to see “We’re expecting it”.
In some cases, that first visible scan is not until the destination Delivery Office several days later. To the customer, this looks as though the retailer has created a tracking number but has not actually despatched the order.
Royal Mail already has all…
1 vote -
clear error messages when errors are fixed
When attempting to click on “Create and apply postage” with an error above such as an invalid email address, the buttons at the foot of the screen stay red with exclamation marks AFTER the error has been corrected. Could they change back to blue when all boxes are correctly filled?
1 vote -
allow users to press Enter to select a country
Please allow users to press Enter to select the first country in the pop-up drop-down list which appears when searching for a country; that way they wouldn’t have to switch between keyboard and mouse in the middle of entering a large amount of text.
1 vote -
Wait until phone number is entered before flagging it as non-UK
1) When typing a UK phone number, the "The phone number is not in UK format." dialogue box pops up above the phone number box while the number is being typed; when the number is completed the dialogue box disappears. This makes the screen formatting jump around and often makes the phone number box disappear off the bottom of the screen. A live look-up to check whether the phone number is in UK format as it’s being typed is not needed; just a check on entering the number would be sufficient.
1 vote -
Account number and posting location number have vanished from MY ACCOUNT section
What has happened to the 'My Account' section? It is no longer displaying account number and posting location number. This was used frequently as I have to include this information when contacting Royal Mail about the frequently lost and delayed parcels we have.
1 vote -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
3 votes -
Bring back the old version of the Edit Package Content feature.
Please bring back the old version of the Edit Package Content feature. The new version is very inconvenient and unnecessarily complicated to use. It feels unintuitive, makes the workflow more difficult, and adds extra steps without providing any clear benefit. The old version was much more straightforward, efficient, and user-friendly.
At the very least, users should be given the option to choose which version they want to use. If some people prefer the new version, that’s fine, but those who find it inconvenient should still be able to use the old one.
1 vote -
Price of postage
Once I have an order and want to select a postage service there are no prices?!?
How do I choose a service if I can't see the price? Would you go to a shop and pay whatever the shop decides?
The prices fpor services might differ for each account but YOU know all that information so YOU can put it in.
3 votes -
Allow a 10-digit customs code within Products and Uploads
We are now only able to upload or enter a 6-digit code for our products. You can select the 'HS Code & Description auto-lookup' within settings but this also then changes some of our product descriptions inaccurately.
We really need to be able to upload all of this information and deselect the auto-lookup so that it is not changed.
For example, our ceramic mugs.
I checked the code on the Zonos system (used by Royal Mail), which suggests the following:
Ceramic drinking mug 6912003510
I imported this product info into click and drop and placed a test order.
Click and…1 vote
- Don't see your idea?