304 results found

1. Add Large Letters for USA

   Now we can only send orders to the USA as Small Parcels!
   This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
   It's unbelievable that it's an option for over the counter customers but not for OBA customers

   8 votes

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2. Allow WooCommerce Customer Order Status to Sync.

   Please allow custom order statuses to sync to click & drop, not just "Processing" orders.

   Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.

   An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.

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3. Add ‘tubes’ as a category on click& drop- as available on 'send an item'

   I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered 'send an item' is not viable for more than 1 or 2 items all the order info needs inputting manually whereas this is integrated on click and drop.

   Thankyou

   I have a click & drop account which syncs with Shopify. We sell mainly prints in tubes, and until recently we were able to send these as a small parcel. Now the dims for small parcels are far too small, but there is no dedicated tubes category (which there is on the 'send an item' service). The only option to send a tube on click & drop is a large parcel for which the cost is ridiculous- around £28 (Vs ~£6 on 'send an item'). This seem to be an omission- can you PLEASE add this functionality/category? Sending via unregistered… more

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4. Bring Back The Create Another Order Button on the Create Order Page

   Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.

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   Started  ·  AdminAdministrator (Administrator, Click and Drop) responded

   Thank you for your feedback.

   We are currently working on adding this functionality to the new page. This page will be updated once the change is made.

   Kind regards,

   Click & Drop Team

5. new Create Order Page April 2026

   Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.

   So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it is really not on.
   It states we can use the old create an order page until 8th May BUT that "old" page is the REALLY OLD page which has NOT got the create and stay in form button.

   So you have removed a perfectly good page with a good facility and gone BACKWARDS.

   AND each order is still creating a new tab until you go into the batches page. This has been happening for weeks, since the last update, it used to happen after the update before and was corrected to stop creating so many tabs - slowing the browser down to an almost stop after 30 tabs were opened by click and drop.

   So please address the following BEFORE you apply any more changes.

   1. bring back the add and order and stay in form.

   2. stop the system creating extra tabs each time we add postage to an order.

   3. put back in drop down boxes all the stuff that is not needed when you are only creating labels.

   4. when you click in the order to check it and add postage that has all changed and everything is so much smaller. i have had to increase the size on my browser to be able to check the address! Why, what was wrong with the old page, no option to go back on this change.

   You really should be thinking about neurodiverse customers who can't cope with change without notice. It is a basic right that "disabled" customers are taken into account.

   Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.

   So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it… more

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6. Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment

   You do not understand. To go to payments and invoices will show VAT for the MONTH. I need to see the VAT for one payment summary invoice. The VAT will show on the payment summary ON SCREEN but with a printed payment summary the VAT does not show. Until recently VAT did show on a printed payment summary ,someone has altered the software. Can you modify the software so VAT shows on a printed payment summary

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7. Add Chile 'RUT' pre-tax registration scheme

   Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.

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8. Allow 4 6x4 CN23 labels per A4 page

   Since the switch to CN23, it would be helpful to allow 4 6x4 CN23 labels per A4 page, as with CN22.

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9. API - what is the minimal data to post to generate a label?

   I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.

   However, each time I post a new order with the field postage_details and add a carrierName, then I get a 400 Bad Request.

   The downloaded specification does include:

     PostageDetailsRequest:
       type: object
       properties:
         serviceCode:
           type: string
           maxLength: 10
         carrierName:
           type: string
           maxLength: 50
   

   However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
   I see no carrierName in the example. That seemed to be a problem when posting.

   Could you clarify which information is needed to successfully generate a label?

   I think that is:

   1. Feedback that the API spec does not match the example
   2. A question on what is required as guidance.

   Thank you.

   I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.

   However, each time I post a new order with the field postage_details and add a carrierName, then I get a 400 Bad Request.

   The downloaded specification does include:

     PostageDetailsRequest:
       type: object
       properties:
         serviceCode:
           type: string
           maxLength: 10
         carrierName:
           type: string
           maxLength: 50
   

   However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
   I see no carrierName in the example. That seemed to be a problem when posting.

   Could you clarify which information is needed to… more

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10. Get C&D working with Safari on earlier Macs again...

    Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.

    6 votes

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11. Ability to Hold or Draft Orders Imported from WooCommerce

    We currently use WooCommerce with the standard order workflow:

    • Processing = order imports into Click & Drop
    • Label created/despatched in Click & Drop = order marked Complete in WooCommerce

    One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.

    When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.

    The problem is that these orders continue to appear alongside normal orders in Click & Drop. As a result, every day when creating labels, we must manually identify and avoid processing orders that are awaiting a customer response. This creates unnecessary administration and increases the risk of accidentally shipping an order before the address issue has been resolved.

    It would be extremely helpful if Click & Drop could offer one of the following:

    1. Synchronise and recognise the WooCommerce "On Hold" order status and automatically place those orders into a separate held queue within Click & Drop.
    2. Allow users to manually move imported orders into a "Draft", "Held", or "Awaiting Customer" status within Click & Drop.
    3. Provide a simple option to exclude specific WooCommerce order statuses from the normal label creation workflow.

    This would reduce shipping errors, improve efficiency, and provide a much better workflow for businesses that need to temporarily pause orders while awaiting customer information.

    I suspect many WooCommerce users would benefit from this functionality.

    We currently use WooCommerce with the standard order workflow:

    • Processing = order imports into Click & Drop
    • Label created/despatched in Click & Drop = order marked Complete in WooCommerce

    One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.

    When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.

    The problem is that these orders continue to appear alongside normal orders in Click & Drop. As… more

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12. Ebay cancelled orders dont update

    Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature

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13. validate country in address

    There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces

    When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.

    The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.

    The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be able to validate the address and apply the correct country.

    If the user becomes aware of the problem and manually amends the country, then all of the shipping options are then displayed.

    It should be entirely possible for C&D to correctly identify the country based on the postcode alone and not default to "United Kingdom Excluding Channel Islands". If nothing else it should alert the user that there is a conflict between the country and the rest of the address details.

    There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces

    When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.

    The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.

    The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be… more

    4 votes

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14. Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments

    Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.

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15. Allow amend Channel Reference

    If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.

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16. Simplify the option to ship multiple boxes in an order

    Why not have an option at the point of entering box weight to say how many boxes you are sending as part of the order, instead of having to go out into a separate page? We often ship up to 30 boxes for one order to the same address, so it would be much easier to just type "30" rather than adding a new box 30 times.

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17. Dedicated Firearms Team

    With ParcelForce there used to be a specific Firearms Team that dealt with Firearms related problems and queries, they have been disbanded this would seem to be a mistake, the requirements for shipping firearms are governed by legislation that will not be know to your normal helpdesk.

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18. Firearms collections

    The previous WDMO system would allow the collection to be booked in up to midnight the day before collection. The new system requires submission of a manifest by 1300 hours for next day collection. A paper copy of the manifest is supposed to stay with the collection and be filled out by the driver? Why when the drivers have the ability to scan the collection to the system have you gone backwards to using paper and pen?

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19. Customer EORI & UKIMS numbers addition to address book

    Any delivery to Northern Ireland by a business now needs the customs declaration fields filling in to comply with the Windsor Framework. If there were fields available in the address book to store EORI and UKIMS numbers, these could be automatically added to a job rather than copy / paste entry, or manual entry which leads to errors. If the customer was not UKIMS registered and the account holder was declaring, the system could use the account holder's EORI number and UKIMS number stored in the company details field.

    1 vote

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20. Add Order Weight to XLS Report Export

    When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.

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