General
229 results found
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Don't require gray mailsack for 20 or less items
I am not having my gray mail sacks delivered and have been using bin bags for a long time now. I think maybe I am low priority because I don't have much to post (sales are slow atm) it would stop me having to constantly chase up mail bags and borrowing them from the post office if I could just hand them in or post them in a letter box as they are always large letters.
3 votes -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
PDDP parcels to USA, compensation on MPR
Instead of using MP7 for parcels to USA, I now have to use MPR in order to be able to pre-pay the USA Tariff. However, the compensation level on this is only £50, when on MP7 it was £150 I believe? Why is this?
The reason I am asking here is because communication with RM is virtually impossible. Phone calls take hours to be answered and emails more than a week, if you receive any response at all.
1 vote -
Show total number of parcels on manifest
The Parcelforce manifest doesn't show the total number of parcels sent, it only shows the number of consignments. We need to know the total number of parcels the driver is taking.
1 vote -
Generate individual manifests for Royal Mail & Parcelforce
We would like to be able to generate individual manifests for Royal Mail & Parcelforce without having to click on each individual consignment. The collections times are 2 hours apart and often add more parcels to send with Royal Mail
1 vote -
Synchronisation planned despatch dates between shopify and click and drop
We can synchronise our website orders onto click and drop to create the shipment label. However, there seems no way for the planned despatch date to synchronise? This means we have to manually select shipments in click and drop and apply the planned despatch date. We have lots of different orders with different planned despatch dates so it would be very useful to have if possible?
1 vote -
Faster eBay Order Imports – Stop the 15 Minute Delay! Instant eBay Order Sync so eBay Orders Show Up Right Away
Hi,
Can you explain why eBay order imports via your integration are only refreshed every 15 minutes? This delay creates serious workflow issues.
For example, our post office closes at 4:45pm. To avoid the queue, we leave by 4:30pm. That means we have to create our manifest at 4:00pm to close bags, print tags, and load the car. But if a customer places an important order at 3:59pm, it doesn’t appear in Click & Drop until up to 15 minutes later. Add a 15-minute queue at the post office and we’ve missed the collection — which leads to late dispatches…
1 vote -
Add Temu integration
Add Temu Integration to Click & Drop
3 votes -
option to send and insure to USA with a value over £100
We need to be able to send parcels to USA and insure for more than £100 on click & drop DDP
1 vote -
Duplicate Name identifier
We have people, every single day that buy numerous products and check out individually every time. It's hard to find these peoples name in 1000 orders unless we really check them. It would save royal mail delivering to the same people 3/4 times if there was an alert for the same name or post code. We could then put them orders together and send in one package.
5 votes -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
1 vote -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
3 votes -
Shipping Rules - Filter eBay Orders by SKU, Shipping Rules by SKU's for eBay Orders
Please add filtering rule by SKU, so we can create more advanced rules. Mainly we have may orders that goes by other shipping company but they are still imported to the C&D account so we need to delete them manually every day. If we have rule that not allow to import certain SKU's that would make out work a lot easier. Hope more people will vote for it too. So simple to add but crucial for some businesses.
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
2 votes -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
2 votes -
Some Customs Docs / AWBs are not printing in chronological order
We are having an urgent issue whereas AWBs in click and drop are not printing in chronological order, most are but some are not and it appears as totally random.
Once postage applied all is fine and in chronological order but then a few random ones go out of sync one the labels have been printed.
Also once manifested, the orders are not being marked as fulfilled in shopify and the tracking numbers are not uploading despite the 'mark orders as despatched on channel' icon (attached) being clicked.
It has been integrated with our Shopify for 2 years without issue…
1 vote -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
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QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes
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