General
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You make your label printing options cover what your customers require. Provide a preview of the label before payment is maded
Today I filled in the label details for : -
The Rt Hon. the Baroness Stowell of Beeston MBE
Chair of the Charity Commission
Charity Commission
Redgrave Court
Merton Road
Bootle Merseyside L20 7HSAnd despite printing the label on two separate occasions after adjustment the best print I got was : -
The RT Hon. the Baroness
Charity Commission
Merton Road
etc. Totally inadequate for the purpose.
Please review the fields and as suggested provide a visual of the label before payment is requested please.
Peter T1 vote -
Click and Drop Mobile App
Hi you currently have click and drop desktop, it would be massively beneficial for us to have this on an app for android/ios
There are many businesses who have one or two people who can apply postage to the account on a desktop
Having the ability to do this on an app would allow a lot more mobile agile working and save a lot of time for businesses and be hugely impactive for us and others
1 vote -
To be able to use Dymo label writer to print labels
Used to be able to use Dymo labels on the old system. Why not reinstate this option.
1 vote -
reading partially fulfilled orders from shopify
is there anyway that click and drop can read partially fulfilled orders from Shopify. I have recently had to partially fulfill a large number or orders and have now discovered that because the label was printed and therefore manifested shopify has automatically fulfilled the rest of the order. I now have a large number of clients who believe their order has been shipped when it has not!
1 vote -
Click & Drop Integration with PrestaShop
A lot of users on the PrestaShop platform can't use Click and Drop.
Do you plan to any future integration with PrestaShop to Click and Drop?5 votes -
Allow single word recipients for first line of address
Many labels are failing because of the delivery name not having a space in the middle.
Company names & department names fall foul of this and each time this happens we have to manually add an unwanted and confusing space in the middle of a company name. This is also true in the case that someone doesn't provide their second name
3 votes -
Add Fruugo as an integration
Fruugo seems a vey popular marketplace. Any plans to integrate?
1 vote -
Instead Signed, Having Scanned Only before placed in the letter box
Signed postage is a bit of pain because most customers complain they have to goto the post office to collect, instead it would be better to have scanned services instead. Where the item scanned and placed in the letter box at the address
1 vote -
Any Body having problems today 10/08/2019 generating lables
Any Body having problems today 10/08/2019 generating labels
Sorry, we were unable to generate your paperwork. Please quote reference '7de224ec' if contacting us for help.
1 vote -
Auto print 6x4 layout
Auto print is a fantastic addition however, it doesn't print 6x4 labels properly. Label comes out too tiny.
1 vote -
"Tick this box if you do not want the sender details to appear on the label"
If I buy a label via the Royal Mail website, I get the option to "Tick this box if you do not want the sender details to appear on the label". However, through the Click & Drop service this option isn't available.
I want the convenience of using Click & Drop but don't want to display my address. Can this be added to the service?
1 vote -
Update orders with “delivered” when they are delivered
Or provide an option for us to do this manually, please!
3 votes -
Dispatch Label
As a few people have mentioned the dispatch note is not user friendly
1) the font is to small
2) if we could have an option as to what detail we can display- eg product info / product number.In order to help a seller and make generating labels more efficient
In a nut shell we need to be able to customise this for information we require
1 vote -
Scrap Paper Manifests
I do not understand why in this modern age we are still having to print off paper manifests? Surely there is no need for these since all our postage labels now have a barcode and we are told Royal Mail do not charge until a label's barcode has been scanned into the system. No other courier company we use has such antiquated ways of doing business. Furthermore, nobody in Royal Mail knows what to do with these manifests. RM website and call centre say hand them to the driver and do not put them in the mail bag. Collection drivers…
2 votes -
Enable 'by product' data feeds from eCommerce
When feeding data in from WooCommerce etc. it would be good to only send SOME products rather than ALL products, as on my website different people fufil different products. Distribution centre A only sells products 1 and 2, but Centre B sells products 3 and 4. I don't want to send orders for 1 and 2 to the Centre B for example.
1 vote -
Allow paste whole address
When entering recipient's address, adding address details line by line is really clunky. It would be great to be able to post the entire address in a single dialogue box.
1 vote -
Email the tracking details
Couldn't be simpler or more obvious: Email tracking details with Click & Drop order confirmation to save customers having to log in to their accounts and go looking for it.
1 vote -
Drupal Commerce Integration
Drupal is one of most popular framework for building websites.
Drupal Commerce is developing fast and has a large auditory. More marketplaces are developed based on this platform. A module to integrate Royal Mail Business parcel with Drupal Commerce (8.x) is highly desirable.6 votes -
Click And Drop instructions need to be much clearer
The language in the e-mails confirming a Click & Drop postage purchase needs to be made much clearer.
I purchased a Tracked 24 With Signature product, and understood that I couldn't take it to a Post Office counter for drop-off. Option 3 in the e-mail says, "Take your item to a Royal Mail Customer Service Point." - with the last three words being a clickable hyperlink which takes you to a 'services near you' page on the Royal Mail website.
Entering my postcode brings up the address of the Royal Mail counter in a local shop. Because this came up…
1 vote -
Estimated Date of Dispatch after label is generated
The ability to add the 'Estimated Date of Dispatch' once the labels have been generated. This is very useful if there is an unexpected issue prior to sending the mail. This would also save having to reapply the postage and regenerating the labels.
1 vote
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