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173 results found

  1. Remove sender address history

    I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.

    1 vote

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  2. Medium parcels international

    When is the ability to send international medium parcels going to be fixed, please? This is functionality I previously enjoyed and need if you are going to keep my business.

    1 vote

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  3. Add a Method to Identify Orders From Know Scammers (Blacklist Address Book)

    Amazon A-Z is a well know internet scam these days and royal mail tracking does not do anything for Amazon, they still refund the customer. We have a couple of regular customers that do this, we can't block them like on ebay and with many orders we sometimes miss them. Just add a page where we can add names or addresses, that then come up with an alert when they buy. Like an exclamation mark similar to international orders. This would be beneficial to both us and royal mail as it would stop many claims.

    2 votes

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  4. 1 vote

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  5. Sort items on dispatch notes

    The ability to sort the order in which SKU's appear on the dispatch note would be massively beneficial for us and we would imagine many other retailers.

    For example, SKU's A>Z

    1 vote

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  6. Editing Return Address and Removing Duplicates

    Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?

    1 vote

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  7. Add Ability to Sort by Weight in New Orders Grid

    The new Orders Grid is missing a feature found in the original.

    You can sort by weight, so that it shows the lightest in order down to the heaviest.

    2 votes

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  8. Adding 'Product name' to Manifested Orders report

    Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time

    1 vote

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  9. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  10. Improve the orders Page Layout

    When 200 or so orders have imported from Ebay it is long winded to go through each one to select item LHS, scroll down RHS, apply postage LHS, generate label scroll RHS.
    Could this not be done all on the original line as the information has alrady been either brought forward from ebay or saved from a previous order. Just a tick box on the open orders page would be nice.

    1 vote

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  11. Provide an option to report errors

    On the top menu have a "report a problem" option. When a system error opccurs it is extremely difficult to inform you about it, you should make it easier for customers to help you. They face a problem, they report the problem immediately, it is logged and you monitor the logs and take action. Your Status Page show everything fine yet I am unable to process payment, I go to down detector and find others have same problem... this should be visible in the site and customers will make life easier for you and visibility of issues makes it easier…

    3 votes

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  12. Add option to Mark Collections as Delivered / Completed

    I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…

    1 vote

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  13. Display Future Despatch Date After Applying Postage

    When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

    8 votes

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  14. Beta Orders Blank Page

    I changed to the beta version of the orders page to have a look, but it is completely blank and no way to change back !!
    It is the Orders Overview that is blank - https://business.parcel.royalmail.com/orders/
    It has the red banner at the top with "dashboard" "orders" "products" etc and nothing else until you get to the bottom black banner with "terms of use".
    This is a disaster, what am i supposed to do now?

    1 vote

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  15. Import Customs Data From Shopify With Orders

    I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?

    4 votes

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  16. Postage Method

    In the new BETA C&D when applying postage we must be able to see what postage method the buyer has selected. In the non BETA version we can slightly scroll up and can see what the postage method is, usually Royal Mail 48 but this changes if the buyer upgrades to RM24 and so on.

    On eth BETA version we cannot see what postage method needs to be applied to an order on the 'Apply Postage' page.

    1 vote

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  17. BETA UI orders list 'status' field - make optional

    Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...

    1 vote

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  18. The ability to scan QR codes from labelless returns in the app so that a collection can be arranged

    I want to be able to scan a QR code from labelless returns in the app so that a label can be printed at home and collection arranged as there are too few post offices in general and even less that can make a label.

    1 vote

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  19. Fix Payment processing issue - AGAIN

    Payment processing issue - AGAIN

    Causes delays, frustration and poor experience.

    1 vote

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  20. Please add 1st Class shipping/tracking numbers to the orders like tracked orders

    Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot

    2 votes

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