New CN22 layout displays incorrect currency. Please fix urgently.

Tie the order number and or batch number to something on the printed label so you don't have to go back through system to figure from address which order is for what. The order number is superfluous to the actual label printed. 6x4 postage still bigger than label size.

Just had a frustrating time trying to navigate the site that I'd no good at all on mobile, then it is not generate the label - despite me selecting the option of generate it about a dozen times. Terrible, makes me wonder of its worth going through all this just to save a couple of quid on taking the parcel straight to the post office.

Print a picklist before hand so it's easy to add the postage ie letter,large letter or parcel. As this happens you have to hover over every order to see whats been ordered then select the postage and also doesnt show the Quantity when you hover over until you open the order so this is wasting time and wrong postage getting put on to the order.

Foreign Countries should be printed in CAPITALS. The new labels are NOT doing this.

Can you please allow non Latin characters for names and addresses? I just had to delete the apostrophe from the name O'Brien, apostrophes really should be standard

We urgently need support for VOEC for consignments to Norway. The RM website tells us we need to include it, but there's no way to do so right now.

Surely we could save our VOEC number on the default customs information page, and it can then automatically appear on CN22/23 labels for Norway. Doesn't need to be more complicated than that.

This became law for all consignments to Norway from 1/4/20

I was on a web chat with click n drop and was advised they did not have the option to send automated emails to parcel recipients. Will click n drop be introducing this at any point?

hiya, on the occasion the royal mail fail to deliver and item, i am having to re process the address details and order details, it would be useful if they had a "rebuy postage" button where you can click and it will duplicate a previously sent order for another dispatch. this would make re-dispatching orders that are lost etc much easier and less time consuming

cheers

The ability to change the dispatch note, add more information and the layout, including tick boxes, "picked / packed by" etc

We pick and pack using the scan & print feature, it would be good if we could have tick boxes after each item to help eliminate mistakes..

At the moment, in order to search the Address Book, you have to go there first. To facilitate and speed up order creation, it would be great to perform the search from the main window on the address book too, without the need to go there first, and have the 'craete new order' immediately available.

I cannot add all customers to address book as repeat orders do not happen enough for our products. However it would be useful to be able to create a new label/consignment from the details of someone who has ordered from us before.

Registerd for a click and collect account after using the one of version.

Now can not print labels, just get a message that the label is generated, go to reprint, system just goes to waiting icon.

Looked on help, 30 to 40 messages of the same problem going back to 2019.

Why wont Royal Mail fix it?

Will not be using registered click and collect again

Manifest export doesn't give out order value. It will be helpful if you could add that in in the export.

Font size increase seen on this morning's label run.....at last.
Great improvement - many thanks.

Since the last but one update my returns address is formatted incorrectly and part of the first line of my address appears on the same line as my company name. This is confusing and looks really bad.

Can we change it so the stays the same as when you input the details:

Company Name
Address Line 1 *
Address Line 2
Address Line 3
City *
County
Postcode
Country

NOT

Company Name Address
Line 1* Address Line 2
Address Line 3 City *
County Postcode
Country

As it appears to be now!