General
353 results found
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Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
1 vote -
Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote -
Shopify Exchange Orders not Downloaded
When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.
1 vote -
Include Stock Location on Order Details
It would be very helpful to add the Stock Location to the order details screen. Currently if you want to make use of the Stock Location entry in the product data, you have to browse each product to find the location which isn't a very helpful workflow.
4 votesThank you for your suggestion. We will consider it for future development.
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create all the manefest documents needed so they can be printed in one go
When I print the manifest, I have to print out 2 copies, one for the bag and one to be handed in. It would be helpful if the document generated contained everything I need so it can be printed in one go. Like 2 copies of uk post and 2 copies of international post, but only 1 copy of the tracking numbers.
2 votes -
Requirements for the movement of goods from Great Britain to Northern Ireland
I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.
We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.
What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…
1 vote -
Air France CDG Terminal
At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/1 vote -
QR code for tracked returns
many customers dont have printers
1 vote -
Click and Drop Orders Page Colour change on Despatched.
Why have they today (20/5/2025) decided to change the colour box for dispatch to a pastel green (Which in sunlight look light blue)
The old Brown Dark colour made it more obvious when checking through to check all item had been dispatch correctly.
Just changed it without any thought. Obviously keeping some 3rd year Graphic Designer happy.1 vote -
Address Book - Create Order
Is it possible to add function to bulk send orders from the address book. At the moment all you can do is bulk delete. We send out a monthly subscription, the addresses are contained in the address book. It would be great to select all the subscribers address in bulk and generate their shipping labels in one go.
Also i think there is a small bug with the address book. The very first a create order it does not work on first opening the address book, selecting a customer, on pressing create an order this does not work ie it…
1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
1 vote -
Import Shopify Order Tags
Import Shopify Order tags and allow for updates coming through. Tags are used on orders in Shopify to manage deliveries including planned shipping dates.
3 votes -
Fix the issue with SAFE PLACE instructions automatically being populated when the data is on our website but C&D are not pulling it across.
The data is on our website but not being pulled across onto Click and Drop like it usually would. This has been an ongoing issue since early march. Click and Drop support are being of no help. Our website developers are aware of other customers having the same issue and they are unable to help as its a Click and Drop issue.
Anytime there are changes or updates, in this case all the Windsor Framework changes, something else suffers. So you have added Windsor Framework fields, but now we have issue with the Safe Place field.1 vote -
Show post office opening times during Easter, Christmas and other day that it's closed!
As stated in subject as a new seller I never know when when to take my items to the post office so we test like during last Christmas. Would super convenient if you implement even red or green light that is changed when post office is closed. Super simple solution, as an ex developer I can even writ you the code for this ;) Not every business is able to afford business collections and even they do they would benefit with this feature too!
1 vote -
Give customer full transparency on additional fees if a Click&Drop parcel is dropped off
You have a banner on the Click & Drop website telling customers that they will be charged extra if they drop off the parcel at a Post Office. It then says 'for more info, click here' and then there is a list of all the possible questions you could ask. It is not transparent and easy to find the charge. Having spoken to Customer Service today, I am told that I need to report this here at 'user voice' which I knew nothing about, but as she has told me that the additional fee is 20p, why not just state…
6 votes -
Business name not coming through from Amazon Business orders
Does not happen on every order. I think it is due to the 'Amazon Business SARL' or whatever it says, in the first line on Amazon Business orders.This has resulted in several orders being returned as 'address invalid' or similar. Have reported to Amazon already and reporting to you here also
1 vote -
Website Display Error on Printing Payment Breakdown Statement (VAT Record)
Click & Drop Dashboard -> Payments
As the company's accountant, the detail under each entry on this Payments page is great for the purposes of VAT and seeing at a glance domestic vs international shipping. You don't offer a way to print this natively, which is fine; the browser's Print function is enough for me to save it to pdf for our records.
However, only when looking under print preview and the final saved/printed file (ie not when viewing in the browser), a ribbon overlay appears on the second page, which can cover the records themselves, if there is more…
1 vote -
The manifest system requires a drastic overhaul to better serve its users and improve functionality.
The manifest used by Royal Mail needs significant improvements to enhance accountability and user-friendliness. It should provide more than just a summary; it needs to serve as a definitive proof of posting with a detailed list of the contents sent. This information should be accessible on the platform, allowing users to generate a proof of posting for any customer as needed.
Currently, the manifest utilizes a range of codes within certain parameters for tracked items, which is inadequate. It should include a comprehensive breakdown of all items, tracked and untracked. A critical flaw in the current system is that if…
1 vote -
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
Please fix the slow TikTok Shop integration with orders taking over 90minutes to pull orders through since Monday 7th April. Thanks
1 vote -
QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes
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