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Filter by channel in batches
We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.
It would also be great if you didn't require me to clear the filters every time I import and apply postage to a batch.
We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.
It would also be great if you didn't require me to clear the filters every time I import and apply…
1 vote -
Electronic customs declaration
Why is the electronic customs declaration only for 8 items? Probably it is enough if to send abroad a small parcel. But if to send a big parcel of 5 or more kg, then it is a tricky to declare all items. Could you please improve the declaration adding more lines to declaration.
3 votes -
Click & Drop Desktop Forgets Password
The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.
It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!
5 votesHi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further.
Many thanks
Click & Drop Team
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Feedback for new Click & Drop page interface
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership is trying really hard to put Royal Mail in the ground...They are not the best service in UK anymore....
ReNationalize Royal Mail !!!It also is more cloggy...
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership…2 votes -
3 votes
We will consider this request for future development.
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Why for an International Tracked & Signed parcel does it let you select a collection Date & Bring My Label when booking but then disapear?
Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR code for international printing of CN 22 documents in a post office so it can't be printed at a post office!
And Yes it is under the Click & Drop service.. when you go to International Item heavier (2.7kg) the bottom right of the screen shows Send an Item Now, once clicked it says Click and Drop (the page you land on says click and drop at the top left as a header : Send an item
with "Click & Drop " Logo image... or perhaps your web design team need firing?Send an item now
Arrange a collection
Help & support
On the actual parcel page before payment the option to collect and bring label (as below) for the specific International item is clearly there, although on your Click & Drop Help! page it states with asterisks: **We can only bring labels to you for domestic non-return parcels. ? So can you bring labels for International parcels?
3kg Medium parcel
International Tracked & Signed Heavier
Europe 3-5 business days
Rest of World 6-7 business days
Compensation up to £50
£12.60To:
France - Mainland
Sending options
Items using this service can be sent using any of these options:
Parcel Collect
Print at homeBring My Label - available!
FREE
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Delivery Office
Print at homeFREE
Post Office
Print at homeUse QR code- crossed out
Click & Drop lets you select a Collection & Bring My Label for an International Tracked Signed parcel - It is clearly stated as an option after the country (France) has been selected - Then once you've been duped into thinking that it will be collected and a label brought, (I have photos if you want proof!) the final order page after payment shows no collection
or label being brought. There is an option there to add a Collection but no longer the Bring My Label option. Completely useless when your printer is broken. There's no way of using QR…1 vote -
Package Format - after sorting stay the same as user default
Please Please make the columns in the new dashboard stick by user-selected input like it used to
We batch all items of the same weight/ type together and print the labels
We sort package column by weight
as soon as the postage is applied we have to go back to the list via the dashboard
The package column now resets itself to order number by default so I have to re-sortI did this 37 times today
Please make it like it used to and stay in the order the user selects2 votes -
Collections interface unreliable
The collections service is somewhat unreliable. It either reports that the service is unavailable and will be back soon (but doesn't return the same day) or randomly fails with random error codes when a batch of collections includes international items.
1 vote -
Add Ability to Adjust The Column Widths On Order Details Table
Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.
There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.
Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.
6 votesThank you for your suggestion. We will consider this for future development.
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Search box results ordering is random ( can we have by most recent please)
Dear Support, When using the Search box on the website to find recent orders, when I search for Stuart for example, the results are not in date or order number and show up randomly. Can the results be listed in most-recent order/date please?
Please see screenshot below
https://imgur.com/a/uISrkvQIs it possible to have the results in date order (most recent) at the top please?
Thanks Stuart
4 votesThank you for your suggestion.
The work is now planned and this page will be updated once it has been done.
Kind regards,
Click & Drop Team
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Support Permanent Setting To Include Post Office Drop-Off In Price
Please add a setting to pre-tick "Include Post Office drop off in price" for all orders and also include the setting in API and dropbox integration so that we don't need to edit every tracked 24 order imported and then tick the box manually.
5 votes -
Get a Click and Drop site that works properly
So its not working now. When you use the dashboard sometimes its populated sometimes not, sometimes you have to click in and out of screens just to get the orders to be searchable. The system has never been so unreliable and not working correctly.
1 vote -
limit customs value field to 2 decimal places as it is breaking payments
Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.
3 votes -
Add in next / previous order button
When an order has been opened in a new tab there is a closed button in the bottom right of this window.
Please add a 'previous order' and 'next order' button here. This will enable us to travel through orders a lot easier.
2 votes -
eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
2 votes -
Collections Statuses Aren't Always Updated
The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
Please fix this. thank you.3 votesWe are considering improvements to collections in upcoming releases. Thank you for your suggestion.
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Mixed Batch Orders are no longer working with whatever update happened 25-28th of March
How it used to work is even if you tried to apply postage to multiple orders at once it would add them to a Batch and let you individually select postage for each item in the batch even with mixed orders (International/Domestic)
But now when a batch is created with a Mix of International and Domestic orders you can't apply postage at all, for any orders!, the page's web elements break and a lot of them aren't loaded anymore, including the platform image.
Its pretty obvious some of the code is erroring out before everything can be loaded. Please fix this? This is pretty big in deciding if I continue to use Royal Mail. International Orders are around 50% of my orders.
How it used to work is even if you tried to apply postage to multiple orders at once it would add them to a Batch and let you individually select postage for each item in the batch even with mixed orders (International/Domestic)
But now when a batch is created with a Mix of International and Domestic orders you can't apply postage at all, for any orders!, the page's web elements break and a lot of them aren't loaded anymore, including the platform image.
Its pretty obvious some of the code is erroring out before everything can be loaded. Please fix…
1 vote -
Show condition on sold items in Click & Drop (new / very good / good / acceptable)
Checking condition direct on Click & Drop for sales is a nightmare when you sell both new and used products... having to manually go outside of Click & Drop to check all orders is not convenient. I am perplexed why this update was not already mentioned here or added already. Please fix this - add "new", "like new", "very good", "good" and "acceptable" which can be imported from eBay.
1 vote -
Support Safe Place Details For Collections
Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.
9 votes -
Allow printing of manifest where the pdf controls which pages are standalone, which pages are double sided
Previously when click on print manifest on double sided, the pdf knows automatically that local posts go on a single page and international goes on a double page. Now after the update, it is all merged together which means I have to consciously click print twice and set the pages. These pages need to be separate as they need to be attached to the relevant mailing bags.
1 vote
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