General
- or
No existing idea results
- ~ No ideas found ~
531 results found
-
remove notify customer
Have the ability to automatically deselect "Provide SMS notification to the recipient" and "Provide email notification to the recipient" at the bottom of the booking page. It is annoying having to deselect these two boxes on every booking.
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
3 votes -
BUG: Almost three weeks of not being able to buy postage - why is it not fixed?
I've complained about this before. Why is it not being fixed? It's now almost THREE weeks of on and off not being able to buy C&D postage online via the logged in site.
When you proceed to Payment summary - confirm - pay with debit card - nothing happens. The button just turns grey and doesn't allow you to finalise th purchase. PLEASE FIX IT.
It's not browser or device related and happens on all browsers, all devices.
1 vote -
Bug: Tracked 48 orders not Showing "We've got it" in click and drop - Just "Manifested" lable
Tracked 48 orders in the click and drop orders screen for business customers seems only to be showing "Manifested" status and not pulling through the "We've got it"
Click and Drop - Just shows Lable Generated > Despatched > Manifested
Royal Mail Website - Shows "We've got it"
Click and Drop order flow is missing the "We've got it" stage before "Delivered"
Please confirm you can replicate, and this bug will be fixed?
5 votes -
BUG: Can't make payment, can't buy labels for past 3 days
I reported this previously, but it's now the 3rd day and I still can't use C&D and purchase labels. It doesn't matter what browser I use, when I am ready to pay and click the "Pay with debit or credit card" button, it just turns pale as if its processing it, but doesn't proceed to complete the task.
I have orders to process and can't use ther service at all. I've tried in Chrome, Firefox - none of it works.1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
2 votes -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
2 votes -
Can't buy or pay for postage since 29-10-2025
I am unable to pay at all for postage on C&D since yesterday. When I try to pay, and click the pay button, it turns grey and doesn't do anything. I've tried reloading. removing cookies, restrating - nothing works.
This is on Windows 10, Firefox latest version.1 vote -
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently, please fix it ASAP, recently the parcels sent to the EU all don't have IOSS number display so a lot of customers refused to pay the customs duty and return the parcels which value less 50eur. This error impacting our business now. please fix it ASAP
2 votes -
how to work out which parcel you are overcharging me on
4 times in the last year you have put a surcharge on my invoices. 3 for sending a parcel as a large letter and one for an unreadable bar code.
All bar codes are readable when the are put in the mail sack. Something in your system must have messed the label up, why should we be "fined" for a problem in your system?
This goes for all 4, it is VERY difficult to work out exactly which parcel or large letter you are charging us for. We have OBA login which is supposed to help us work out which parcel is which but trying to do anything in there is really difficult and NOT user friendly.
The first time you over charged us you said the "large letter" was 200mm thick so was a parcel. The delivery photo showed the postman handing over a A4 cardboard backed envelope to the customer which was very obviously much less than the 25mm allowed. You paid us back for that one.
The 2nd one from march 2025 has no photo (surprise surprise) but we have recreated the large letter / parcel and for the items in the package it would be impossible to be more than 25mm. We have sent you pictures of the items before packing and after packing showing it is less than 25mm thick in a A4 Cardboard backed envelope again.
We have emailed you 5 times about that second over charge from March 2025. The first couple we got automated replies saying you would get back to us in 3 days, the last couple we didn't even get that. We have had NO REPLY AT ALL about this over charge.
The final overcharge for an oversized large letter is from 2nd september. I can't work out what item that was for or which customer. None of the numbers on the invoice correspond to anything in OBA or what we have in the manifest reports. So like the "unreadable label" we have no way of knowing which customer this is and if there may be a picture of the item being delivered.
So my question is, why can't we have a way of finding these things out easily and VERY IMPORTANT why is Royal Mail ignoring emails from their customers?
4 times in the last year you have put a surcharge on my invoices. 3 for sending a parcel as a large letter and one for an unreadable bar code.
All bar codes are readable when the are put in the mail sack. Something in your system must have messed the label up, why should we be "fined" for a problem in your system?
This goes for all 4, it is VERY difficult to work out exactly which parcel or large letter you are charging us for. We have OBA login which is supposed to help us work out which…
1 vote -
Products export only exports maximum 5000 rows/products. A big problem if you have tens of thousands of products requiring bulk updates
We have over 30,000 products within C&D and the quantity grows almost every week as new products come in. We have been using C&D for quite a few years now and over the years some of the data within C&D has become corrupted. For example, we have found that over the years, the original and correct item weights stored within C&D can often get overwritten by mistake with completely wrong values. These wrong values then get carried forward continuously leading to a number of surcharges in the form of "Admin Charge for underdeclared or mis-declared " packages. These surcharges have now built up into significantly large amounts over the course of each billing period! Therefore we wanted to clean all our data within C&D and make certain that all products had the corrects weights etc again.
So we thought that we would download a report from C&D containing all our products within C&D so that we could simply correct the weights etc wherever necessary within Excel and then reupload/update the corrected data back into C&D. However we noticed that C&D only exports 5000 rows/products of data (even when there are no filters etc active on the Products grid). We have already been through these 5000 products and corrected/uploaded the data to C&D where necessary. However, every time we do a Products export from C&D it gives us roughly the very same 5000 products in the excel file. There might be a few hundred new products in each report we download but by and large every report contains pretty much the same 5000 products.
This means we are now stuck and cannot check through the 25,000 or so other products and make any corrections in bulk via excel etc which would be the easiest way to complete this task. The only way we can update the other products seems to be manually and one by one within C&D directly which is obviously completely infeasible for 25,000 products!
Please remove the 5000 row restriction from the Products Export (when there are no filters etc active on the Products grid) so that the Export function then does actually export all our products as we would expect and we can then easily correct and update any data where necessary. Thank you.
We have over 30,000 products within C&D and the quantity grows almost every week as new products come in. We have been using C&D for quite a few years now and over the years some of the data within C&D has become corrupted. For example, we have found that over the years, the original and correct item weights stored within C&D can often get overwritten by mistake with completely wrong values. These wrong values then get carried forward continuously leading to a number of surcharges in the form of "Admin Charge for underdeclared or mis-declared " packages. These surcharges have…
1 vote -
Inaccurate Goods Codes
I noticed that the customs feature in C&D brings up faulty Goods Codes with no option to select accurate codes from the drop down selection. For example, if I ship small bottles below 30ml it has a specific code (which I add in the customs settings). But C&D often automates the code, switching it to "baby bottle", and you can't actually change it to the accurate Goods Code because it can never find any other options for glass bottles except two.
1 vote -
Add customs duty costs & Other costs into product import
Currently you have to enter "customs duty costs" every time you process an international order... even though it is currently pointless. Can it either:
1. Be made a non mandatory field
2. Be possible to add a nominal number in via the product import (if we are doing this, can we also have Other costs to add in the 50p charge)1 vote -
Correct your errors
My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.
Well, 3 or more months later and the error is still happening so: what's going on?
Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have to go to almost every order and apply it myself.
I could write an email to you about that but knowing your response time, I'm not taking that route.Maybe someone will read this feedback and check how everything's going on C&D website?
My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.
Well, 3 or more months later and the error is still happening so: what's going on?
Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have…
1 vote -
Bug - Notification uses sender email instead of recipient email
When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.
1 vote -
make the shipping Cost option editable on the Address details Page
When you manually enter an order on Click and Drop there is an option for the Shipping Cost Box.
After an order is entered there is no option to enter a cost in this box.
I propose The Shipping Cost should be available to edit on the Address details page.4 votes -
Bug "In Transit" twice for BPL orders rather than "Delivered" + 1 hour time difference
When tracking BPL 2nd Class Orders
By clicking on a click and drop order and following the order progress.There is a duplicate "In Transit" bug
"In Transit" is listed twice for BPL orders rather than the 2nd "In Transit" message being > "Delivered"
Also the + timestamp is 1 hour before delivery scanSo what is Delivered @ 11:43 - as shown on Royal Mail main tracking website
Is showing as In Transit @ 10:43 - shown inside click and drop order/manifestedPlease confirm you can replicate, and this will be fixed?
4 votes -
1 vote
-
USA letters
I’m trying to create a label for a letter to send to the USA using code DP3 and I’m getting the following error:
"Error applying postage. Errors for order 63448: Customs Duty Cost (DDP/DTP) is not supported by the selected service to this destination”
Please can you advise a solution please?
1 vote -
Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote
- Don't see your idea?