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Re instate the VAT amount on a PRINTED payment summary. We have to write it on at the moment
You do not understand. To go to payments and invoices will show VAT for the MONTH. I need to see the VAT for one payment summary invoice. The VAT will show on the payment summary ON SCREEN but with a printed payment summary the VAT does not show. Until recently VAT did show on a printed payment summary ,someone has altered the software. Can you modify the software so VAT shows on a printed payment summary
2 votes -
Click & Drop API specification file improvements
The API specification file can be used to generate programming stubs in several languages.
Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlThese are some update suggestions. I believe, they might make it easier for programmers to work with the API.
(1) Update the minor version number.
info:
version: 1.0.0This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/(2) host
host: api.parcel.royalmail.comThis field can be set. It would be very useful for anyone who generates the code files for the API. This is probably the only host that matters.
Thank you.
The API specification file can be used to generate programming stubs in several languages.
Location: https://api.parcel.royalmail.com/doc/v1/click-and-drop-api-v1.yamlThese are some update suggestions. I believe, they might make it easier for programmers to work with the API.
(1) Update the minor version number.
info:
version: 1.0.0This is always the same. I would appreciate it if the number increases when there is a change. This makes it easier to check for compatibility.
E.g. for the Python package, I would like to document compatibility clearly via version number and and not via a date of update. https://niccokunzmann.github.io/python-royal-mail-click-and-drop-api/(2) host
host: api.parcel.royalmail.comThis field…
1 vote -
Add Chile 'RUT' pre-tax registration scheme
Add Chile's RUT to pre-tax registration schemes, as eBay are now collecting sales tax, and Chile Post require all incoming items to have tax pre-paid. Items without this marked on them are subject to customs processing delays.
2 votes -
Tracked24/48 service for OBA accounts with label generation
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a personal account or remove the restriction?
In order to have the Tracked24/48 services enabled on a Click&Drop OBA account, Royal Mail require you to send 1000 items a year. Anything under that and you can use a Personal Click&Drop account to send Tracked services on a PAYG basis.
However the Click&Drop API only supports label generation on OBA accounts. So if you are a SME that sends less than 1000 tracked items a year, there is no way you can use the API to automatically generate labels. This seems like a huge oversight.
Can we allow the API to generate labels for tracked services on a…
1 vote -
Implement PPWR 2026
With the introduction of PPWR 2026 across the EU on 12th August we need to be able to get packages out to the EU without registering for every one of the 27 EU Countries about the envelopes we are using to send items!
Not sure if Royal Mail have implemented any of this into its systems - especially if we connect via PDDP.
1 vote -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.11 votes -
Collections from other addresses
Why is there not the same facility as the WDMO for arranging collections? A collection on the WDMO system was easy to arrange and the driver collected the item and when they arrived they had a label to attach to the item.
Now we need to add the collection address to our own business address and email a label for the to the person the item is being collected from, this seems another step backwards4 votes -
improve quality of thermal labels
The thermal labels have a line down the middle of them. I thought this would get better after paying for them, but no. This line goes through the customs and tracking number. so I end up having to print about 10 labels to get just one that is ok.
1 vote -
Issue VAT receipts with email confirmation when not having an account
Provide VAT receipts in confirmation / label email
6 votes -
Allow copy & paste / drag & drop into address search box on Create Order page
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down order processing significantly
Increases the risk of typing errors
Makes bulk dispatch workflows much less efficientSuggested improvement: Please restore the ability to:
Paste a full address into the address search box
Drag & drop an address into the field (as before)This small change would make a big difference for anyone processing multiple orders daily.
On the new Click & Drop “Create Order” page, the “Search for an Address book entry or a UK address” field no longer allows copy & paste or drag & drop of addresses.
This was possible in the previous version and was a huge time-saver when processing orders from platforms like eBay and Amazon Seller Central.
At the moment:
You can still paste or drag & drop into fields like Name, Company, Email, and Phone Number
But the address search box does not accept pasted or dragged textThis means addresses now have to be typed manually, which:
Slows down…2 votesThank you for your feedback.
We are currently working on resolving this and the fix for this issue should be out in the near future. This page will be updated once the issue is resolved.
Kind regards,
Click & Drop Team
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PROBLEM WITH CLICK AND DROP - DUPLICATING AND CLONING ORDERS TONIGHT AT 16.31HRS
We have over 220 orders that have been cloned by click and drop today at 16.31hrs. Every one of these orders originated from yesterdays orders and have the exact order number across all of our platforms including ebay, amazon and our own website. massive risk of our customers receiving double orders had we not spotted the issue. Please advise urgently
1 vote -
Work with customers
I can’t tell you how difficult it has been to book postage today. I’m very tech-savvy, yet changes made to your interface over the past couple of weeks have resulted in me wasting two hours simply trying to buy postage.
Why aren’t customers involved when changes like this are being developed and tested? The new interface is neither intuitive nor easy to navigate, and what should be a straightforward task has become unnecessarily complicated.
Even finding a way to leave this feedback was difficult. Please take this seriously and review the booking process from a customer’s point of view.
1 vote -
Can we pre-select the option 'IOSS PDDP' when an IOSS number is present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to Royal Mail?
At the moment I have to select this option from the dropdown menu for every order and changing this would significantly lower the time spent applying postage to such orders.
Sending to Germany is great for this since sending to Germany with DDU is no longer supported and so the option of "IOSS PDDP" is pre-selected by default since nothing else is supported.
Can you not just apply the same logic to orders that have an IOSS number present?
Could you not change the system to pre-select the option "Taxes have been prepaid via IOSS and I will pay any duties and taxes. (IOSS PDDP)" when an IOSS number is present, i.e. when an order is pulled from Amazon or eBay?
When a marketplace order is pulled into Click and Drop and the IOSS number of the marketplace (eBay, Amazon etc.) is also pulled through, would it not make more sense for Click and Drop to assume that you are going to want to have the VAT paid via the IOSS, leaving only the taxes to be paid to…
1 voteHi,
Thank you for your post. Whilst the delivery term will not default to an IOSS delivery term automatically based on you providing an IOSS reference (there are instances when an IOSS reference can be provided but the delivery term is not an IOSS term), it is possible to set a default delivery term to be used for international shipments
This can be set by signing in on Click and Drop and selecting Settings > Customs and in the "Miscellaneous" section and selecting a suitable value from the "Default selection for paying customs and handling fees" drop down.
More information can be found at How to configure customs and handling fees for international orders
We hope this helps with your issue, but should you require any further help please do not hesitate to call the Support Team on (0345) 2661 004.
Kind regards,
The Click & Drop Team
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Boom
Boom
0 votes -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
3 votes -
Creating address function
Have noticed after upgrade that the ability to enter data has changed and makes it more time consuming
1. create another - this I notice has been added back in, thank you
2. when 'creating another' the cursor would automatically go back to search for new data, you now have to click into cell
3. once you found the correct data, you could enter and the cursor would automatically go into the cell to enter name, you now have to click into cell
Please look at the above and help us enter the data as swiftly as we were able to before the upgrade. Thanks in advanceHave noticed after upgrade that the ability to enter data has changed and makes it more time consuming
1. create another - this I notice has been added back in, thank you
2. when 'creating another' the cursor would automatically go back to search for new data, you now have to click into cell
3. once you found the correct data, you could enter and the cursor would automatically go into the cell to enter name, you now have to click into cell
Please look at the above and help us enter the data as swiftly as we were able…2 votes -
Allow Merging of more than 16 items.
I often have customers oder 30 or more items as I do live auctions. It would be great to be able to merge more than 16 at once.
2 votes -
Make IOSS drop down choice available through the C&D API
I try manifesting international orders through the Click & Drop API.
There is one step that I cannot do:
The Customs Details require selecting "IOSS DDU" or "DDU" (sometimes also "DDP"?)
The API only allows setting these fields: customsDutyCosts, IOSSNumber.
How can I select this information to manifest and ship the orders without the online API?1 voteHi,
In order to provide the Delivery Terms, such as "IOSS DDU" or "DDU", via the API then please use the `deliveryTerm` field.
Details of this can be found on the Redoc page under "Orders > Create Orders > Items" at https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync
We hope that this information is useful, but if you do require further support please do not hesitate to contact us via the Support Page https://help.parcel.royalmail.com/hc/en-gb/articles/115003806094-Contact-Support
Kind Regards,
The Click & Drop Team
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Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote -
Improve Click & Drop
Click and drop is becoming infuriating.
Despite sending the same size of package with the same postage I have to click through too may items, surely it should be possible to create a default item profile including the payment options.
The payment process keeps defaulting almost everytime - it partially lands then goes to an error page.
And often the postage labels don't download, I have to go back, search for the order and re-generate the labels.
This is adding so much time an annoyance to running my business.1 vote
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