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531 results found
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Bring Back The Create Another Order Button on the Create Order Page
Following the recent update we have lost the Create Another Order button on the Create Order page. This slows the process of manually adding orders a lot as we have to go back into the create order page from the overview page every time.
2 votesThank you for your feedback.
We are currently working on adding this functionality to the new page. This page will be updated once the change is made.
Kind regards,
Click & Drop Team
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No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
No collection yesterday? I called today 24-6-26 and was advised it's hot, your drivers can't work.
1 vote -
Is there a timescale for fixing the glitches?
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites. I guess I will need to enter the details manually from now on if there is a character that Click and Drop doesnt recognise.
On top of not being able to delete unwanted orders at all, or manually mark an order as despatched, I am not also not able to edit an order. The automatic download from ebay included an overseas order with a non-latin character and I cannot edit the shipping address or the contents at all, the buttons do not work. Im afraid to say that the click and drop website is the only website that I have problems with. I thought it was my use of old operating system, or incompatible browser, but I have no issues with any other websites.…
1 vote -
Bug report: Unable to legally buy postage to the USA for parcels worth more than £593 ($800)
There is a critical bug in the new system for buying PDDP to the USA through click & drop. When declaring a package value of more than £593, the form errors out and fails to submit. The only way to buy postage for a package worth more than this value would be to falsely declare a lower value, which would be fraudulent.
£593 is roughly $800, so I presume this bug is related to the threshold for the previous duty-free limit.
8 votes -
new Create Order Page April 2026
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it is really not on.
It states we can use the old create an order page until 8th May BUT that "old" page is the REALLY OLD page which has NOT got the create and stay in form button.So you have removed a perfectly good page with a good facility and gone BACKWARDS.
AND each order is still creating a new tab until you go into the batches page. This has been happening for weeks, since the last update, it used to happen after the update before and was corrected to stop creating so many tabs - slowing the browser down to an almost stop after 30 tabs were opened by click and drop.
So please address the following BEFORE you apply any more changes.
bring back the add and order and stay in form.
stop the system creating extra tabs each time we add postage to an order.
put back in drop down boxes all the stuff that is not needed when you are only creating labels.
when you click in the order to check it and add postage that has all changed and everything is so much smaller. i have had to increase the size on my browser to be able to check the address! Why, what was wrong with the old page, no option to go back on this change.
You really should be thinking about neurodiverse customers who can't cope with change without notice. It is a basic right that "disabled" customers are taken into account.
Friday 10th April 2026 the online create an order page worked well. All the bits you needed was there and you were able to create an order and NOT leave the form so the trading name stayed the same. That is the only reason we used the newer create an order page.
So Tuesday 14th April i go in to create my labels and find its all change. I don't like change at the best of times but BACKWARDS CHANGES just make no sense. And then to tell us we have LESS THAN A MONTH to get used to it…
1 vote -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
3 votes -
Persisting for at least a year a serious error needs addressing.
There's a problem when importing via CSV and then Setting postage for multiple items.
Occasionally when you have set post and you go to pay for it, it reverts to a failed state - The money has been taken by paypal, Yet the postage label cannot be printed because it is in a failed state..
Due to its state, you cannot also cancel or ask for a refund on the item as all options greyed out.If you click regenerate labels Then you get these messages.
"At least one of the orders in your selection is in an invalid status.Error reference: 427b27f9"
"Request failed with status code 500"A workaround for this in the past has been to go into each individual postage item and click regenerate postage label from the address screen. This no longer works.
There's a problem when importing via CSV and then Setting postage for multiple items.
Occasionally when you have set post and you go to pay for it, it reverts to a failed state - The money has been taken by paypal, Yet the postage label cannot be printed because it is in a failed state..
Due to its state, you cannot also cancel or ask for a refund on the item as all options greyed out.If you click regenerate labels Then you get these messages.
"At least one of the orders in your selection is in an invalid status.Error…1 vote -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
Ditch the new layout and return to the old style. Absolutely nothing wrong with it. Now it's awful
New layout is poor. Not as efficient, buggy, laggy and terrible. Sack the devs and restore to former version
2 votes -
Ability to Hold or Draft Orders Imported from WooCommerce
We currently use WooCommerce with the standard order workflow:
- Processing = order imports into Click & Drop
- Label created/despatched in Click & Drop = order marked Complete in WooCommerce
One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.
When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.
The problem is that these orders continue to appear alongside normal orders in Click & Drop. As a result, every day when creating labels, we must manually identify and avoid processing orders that are awaiting a customer response. This creates unnecessary administration and increases the risk of accidentally shipping an order before the address issue has been resolved.
It would be extremely helpful if Click & Drop could offer one of the following:
- Synchronise and recognise the WooCommerce "On Hold" order status and automatically place those orders into a separate held queue within Click & Drop.
- Allow users to manually move imported orders into a "Draft", "Held", or "Awaiting Customer" status within Click & Drop.
- Provide a simple option to exclude specific WooCommerce order statuses from the normal label creation workflow.
This would reduce shipping errors, improve efficiency, and provide a much better workflow for businesses that need to temporarily pause orders while awaiting customer information.
I suspect many WooCommerce users would benefit from this functionality.
We currently use WooCommerce with the standard order workflow:
- Processing = order imports into Click & Drop
- Label created/despatched in Click & Drop = order marked Complete in WooCommerce
One area that causes significant operational issues is when a customer provides an incorrect or incomplete shipping address.
When this happens, we place the order On Hold in WooCommerce and contact the customer to obtain the correct address. Depending on how quickly the customer responds, the order may remain on hold for several days.
The problem is that these orders continue to appear alongside normal orders in Click & Drop. As…
1 vote -
Ebay cancelled orders dont update
Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature
3 votes -
Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments
Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.
2 votes -
Allow amend Channel Reference
If sending an item under warranty (for example) it would be great to allow an edit of a cloned order number (to then add a suffix of w to highlight it's a warranty or a digit {1, 2, 3} to indicate the number of times this has been sent). Just a simple way of using pre-existing data in a way that is suitable for the company using Click & Drop.
1 vote -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
4 votes -
Simplify the option to ship multiple boxes in an order
Why not have an option at the point of entering box weight to say how many boxes you are sending as part of the order, instead of having to go out into a separate page? We often ship up to 30 boxes for one order to the same address, so it would be much easier to just type "30" rather than adding a new box 30 times.
2 votes -
Dedicated Firearms Team
With ParcelForce there used to be a specific Firearms Team that dealt with Firearms related problems and queries, they have been disbanded this would seem to be a mistake, the requirements for shipping firearms are governed by legislation that will not be know to your normal helpdesk.
2 votes -
Firearms collections
The previous WDMO system would allow the collection to be booked in up to midnight the day before collection. The new system requires submission of a manifest by 1300 hours for next day collection. A paper copy of the manifest is supposed to stay with the collection and be filled out by the driver? Why when the drivers have the ability to scan the collection to the system have you gone backwards to using paper and pen?
2 votes -
Add Order Weight to XLS Report Export
When exporting dispatched orders to XLS in the Reports area, include the order weight field. Our business is monitoring our carbon impact, therefore requires the weight in order to calculate c02.
1 vote -
royal mail tracked delivered to wrong house major problem
We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not received it so i rang again. A different chap again apologised and said he would chase it up and ring me back this morning with what is going on. He also said i should claim.
So i have 2 problems, if it is not delivered by 1pm today i am going to have to resend the parcel as she needs these toys eyes and noses. As a small family business i really can't afford to post this out twice, the order was very small and the biggest bit of the order was postage, so i made hardly any profit on it anyway. I will be making a big loss because of the postage charge for a parcel if i have to pay postage twice without getting anything back.
That takes me to the second problem. i can't find a claim form anywhere on RM. You just go round and round in circles. You seem to get to the right page for businesses where a parcel is marked as delivered when it is not, you click the contact us and it takes you straight back to the page i started on when i clicked "make a complaint".
So where is the claim form?
Why did they deliver to 19 when the parcel clearly said 16?
Why haven't they been back to get the parcel for this poor lady who is disabled and can't get round there herself?Anyone else had problems like this?
Can anyone point me to the right form?We had a customer inform us the tracking online showed the parcel was delivered to a completely different area of her street, across a road and in a cul-de-sac.
She needed the items urgently to complete her grandsons birthday present of a Panda.
I rang RM and got a nice chap a week ago who said the postman would go back to that address and retrieve the parcel and deliver it to the correct address. He also said i should claim for the miss delivery as is my right.Yesterday, 6 days later, the customer said she still had not…
1 vote -
Fix the new create order screen
The new C&D create order screen is a step backwards.
Retain the Post code while we go and check the rest of the address, like used to happen on the old screens.
And why add all the detail for the product and weight but not let us select the postage at the same time?
These new screens create more effort rather than less
1 vote
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