General
541 results found
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Please move Tracked Returns option from Settings to the Home page
Could you please move the Tracked Returns option from Settings → Miscellaneous to the Home page?
At the moment, when a customer adds new users without administrator permissions, these users are unable to access settings and I fact they can’t access that section and therefore cannot generate return labels.
Moving Tracked Returns to the Home page would ensure all users can generate return labels regardless of their permission level.1 vote -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
3 votes -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
2 votes -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
2 votes -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes -
Multi Parcel Consignments for international orders
Until last week we could create Multi Parcel Consignments for international orders. This has now been 'turned off' as apparently it's not a feature we were supposed to have. The only way we can create multi parcel consignments for Parcel Force since the integration is to do 1 carton at a time separately. This is totally bizarre, considering a customer would expect 1 invoice for, for example, 8 cartons. How are we supposed to create 8 different invoices and create 8 different labels separately? I could do it until last week, and now have been told categorically 'no'.
1 vote -
Clinton Nicholls
Have the ability to book ad hoc collection in a similar way to the Parcel force WDM book a collection service. To book a parcel via parcel force and then having to ring up just to book a collection is a waste of the customer service teams time and mine. A regular collection day does not work for me as my orders tend to come in batches at odd times in the month. Also sending royal mail parcels and then having to go on a completely different part of the web site and pay 30p for a collection is also…
1 vote -
Inofficial Python package for the Click & Drop API
I created an open-source Python Package for the Click & Drop API.
https://pypi.org/project/click_and_drop_api/
Features:
- generated from the specification
- simple api for the most common tasks
- has examples of how to use the basic features
- includes shipping methods and package sizes
- includes documentation and type hints
You are welcome to use it and improve it according to the license.
1 vote -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.5 votes -
Expand PDDP Options for Click & Drop
According to the Royal Mail site, PDDP is currently available for;
Austria Cyprus France Germany Luxembourg (PDDP service only available up to 150 euros) Malta Netherlands Norway Portugal (Coming soon) Switzerland Sweden (Coming soon) The Republic of Ireland United States of AmericaUnforuntately, only the USA seems to be covered in Click & Drop.
With the new customs duties on low cost goods introduced by France and Italy - we need this facility, as you cannot account for it via IOSS, and we have no control over whether goods sent to Europe go through France or Italy as the port…
1 vote -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
2 votes -
Most recent update Filter issues
Dear Support, in the most recent update you have made the status "multi choice" which at best is irritating, if like me people use the status to move from new to postage applied to label generated as part of their workflow - you now need to unclick the current option and select the one you want.. which is muliple clicks more and quite irritating when you cant see what filter you have on when you move to what you think is label generated.. when you also have postage applied on at the same time.. very confusing feature.
Additionally where a…
1 vote -
Sender's name WRONG on customs forms
The form automatically populates name of the signature on the customs form as the "sender". This is not (necessarily) the sender. For example, if the sender is a business - the sender name is instead replaced by the name of the signature on the customs form.
When I remove the signature name, it auto-populates the name from the payment details... It shouldn't keep borrowing names from all over the place when the trading address and customs details are clearly setup.2 votes -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Correct the discrepancies with invoice vs billed amounts
Since November I’ve had a discrepancy in amounts so I assume this is because the PDDP duties aren’t included on the invoices but I need them to match for accounting. I’ve emailed RM but yet to receive a response. If I go into the payments section of my portal I can see the amount is what I am actually paying but the actual invoice shows different.
1 vote -
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users 1. Background and Issue Summary Business s
Plan of Action: Improving Royal Mail Parcel Locker Functionality for Multi-Parcel Business Users
1. Background and Issue SummaryBusiness sellers on platforms such as eBay and Amazon frequently drop multiple parcels during a single visit. The current Royal Mail parcel locker system is primarily optimised for individual consumer use — designed for one parcel per locker, with automatic timeouts if the transaction is not completed quickly.
In the described scenario, a seller attempted to drop 30 parcels in one large locker after scanning a single tracking barcode, intending to consolidate the parcels for efficiency. However, due to a timeout in…
3 votes -
Have weighing scales integrate with the click and drop desktop app to get the parcel weight automaticaly
Other shipping solutions can do this now but not Royal Mail
1 vote -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
3 votes -
Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote
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