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  1. Please confirm whether post offices accept Click and Drop

    Shoplands post office AL8 7RH are now saying that no post offices accept Click and Drop International Tracked and Signed anymore.

    Please can you confirm whether this is correct or not?

    71 votes
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    105 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. faster integration with ebay and amazon

    Speedier downloading would be a welcome improvement. Constantly refreshing the page in hope that the orders will arrive so i can finsh up for the day and get to the post in these very limited windows we have to operate in now

    35 votes
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    13 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your suggestions. We have been working on a variety of improvements to the speed at which orders import into Click & Drop from various marketplaces including eBay and Amazon, particularly where speeds were affected by high demand.
    We will continue to monitor and work on further improvements to this where possible.

    Many thanks,

    Click & Drop support

  3. please increase the size for the customer address back to the previous size.

    Postmen/Postwoman are going to make accidental mistakes posting through the wrong mailbox as the font size has decreased. Why is a label that is 15cm by 10cm have such a small customer address when this is the most important element for correct delivery by the postman.
    Thank you.

    24 votes
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    19 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you all for your suggestions.
    We have made a change so that the font size will return back to the previous size. however, for longer addresses, the font will shrink slightly to make sure the address fits.

    Click & Drop support

  4. Orders have stopped coming through (17th Aug 2020) tracking numbers not returning

    Since 9am this morning, no more orders are coming into click and drop (I have 3 seperate channels -neither one is working) plus the labels I generated at 9am have not had their tracking numbers updated on any of the channels. Currently on a 60 min wait to speak to advisor. Can anyone from the team update here?

    4 votes
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    completed  ·  7 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  5. Amazon NL needed integration. No option for amazon NL on the integration page!!

    Amazon NL needed integration. No option for amazon NL on the integration page via C&D

    Thank you

    19 votes
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    9 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Netherlands , along with other international Amazon stores.
    You can find Netherlands in the drop down list when creating a new integration.

    Kind regards,
    Click & Drop support

  6. Click & Drop Integration with Bluepark

    A lot of users on the Bluepark ecommerce platform use Click and Drop with no easy means to import and send 100s of daily orders. Orders were previously imported over to DMO via NetDespatch but this has since been shut down.

    222 votes
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    209 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  7. Long address not printed on a label but showing ....

    Include more symbols on a label for address

    9 votes
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    11 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Reporting tracking information back to woocommerce orders

    I would like to request the support for tracking information to be sent to woocommerce upon dispatching an order through the Royal Mail Click&Drop dashboard.
    Tracking information could be sent via updating the order metadata, this is very simple to do with WP REST API v3.
    This would ideally be automatically done upon label generation before an order has been marked as dispatched so that our backend can handle the tracking information before dispatch emails are sent to customers.
    Having the ability to supply tracking information automatically is paramount to being able to run an efficient business using Royal Mail…

    28 votes
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    39 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Ability to confirm Return Address upon applying postage (for Dropshipping purposes)

    When order are imported from a platform, that are to be DROPSHIPPED, the address to send to is correct - however the Return Address that will print on the label will be mine (as this is set as default).
    The Return Address must say MY customer's address - not mine (as I am sending ON BEHALF OF my customer).

    I currently have 10 Trading and Return Addresses set up, although any of my 100+ registered customers could potentially send me a Dropship order.

    What I am requesting is the facility to be able to confirm or choose the Trading company…

    1 vote
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    0 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    The best way to do this is to import your orders via CSV, either manually, or through our Click & Drop Desktop app, and map a ‘trading name’ column.
    This way you can import multiple orders and specify a different return address per label for each of them.

    Kind regards,
    Click & Drop support

  10. Please add some info to distinguish between letter and large letter on the label

    Please add some info to distinguish between letter and large letter on the label

    20 votes
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    11 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The changes to include package sizes and prices are being implemented across all Royal Mail labels, and not just labels produced via Click & Drop.
    These changes are not due to customer feedback from this UserVoice website but are to are to ensure we can process the items operationally as efficiently as possible using our automation technologies. As such, we do not plan to make this change optional.
    Click & Drop allows weights and formats to be recorded at SKU level meaning our customers should only need to weigh their items once.

    Kind regards,
    Click & Drop support

  11. Explained tutorials about OBA and C D manifests

    I set up my C D with OBA but after I print the labels and manifested them in CD, I don't know if I need create a manifest in OBA account as well. I was looking at the invoices tab OBA but nothing has added.. Nobody is answering me at the emails sent.

    1 vote
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    completed  ·  0 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. Get a live chat support please!!!!

    Rather than having to phone up royalmail, and spend ages on the phone because you can't have full amount of staff in the office for support.
    Get live chat support, and let them work from home please!!!

    I would life so much easier!!!

    1 vote
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Privacy and Security Issue with C & D New Release

    You have recently changed the Customs Form Layout which includes my personal name and business address along with signature at the bottom. So its free now for someone to relate my name to the signature. I am not happy as this is a privacy and security issue. How do I remove my name from the CN22 form, Im ok with the business name and address being there. This needs to be addressed urgently

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestion.
    The name displayed on your customs documents is the name you have entered in your Settings > Trading names.
    You are free to change this at any time.

    Many thanks,
    Click & Drop support

  14. just let us buy the post online with out all the click and drop nonsense

    its realy good idea you go online pick a postage service and pay a label is generated and you print it,

    what is the point of click and drip for the private sector and why do i keep being transfered to click and drop

    1 vote
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  15. Please can we have other amazon integrations - Australia, japan, india, Hong Kong etc please

    Please can Amazon integrations be expanded to include
    Australia, Japan, India etc this would make life so much easier for us as a business.

    Thanks

    8 votes
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    1 comment  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Australia, and Japan, along with other international Amazon stores.
    You can find these countries in the drop down list when creating a new integration.

    Kind regards,
    Click & Drop support

  16. Integrate Amazon Australia into Click & Drop

    Currently selling on Amazon Australia would love to see this integrated

    9 votes
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    6 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your feedback. We are happy to announce that we have now added support for Amazon Australia, along with other international Amazon stores.
    You can find Australia in the drop down list when creating a new integration.

    Kind regards,
    Click & Drop support

  17. Show the 'Package Size' on the shipping label

    Currently the Lables do not show the Package Size - so when we get the odd problem with our manifest not matching the number of items in a category, its impossible to tell which ones are at fault.

    Can you consider just adding the Package Size please - it would make errors easier to spot.

    For example I had one less Large Letter and one extra Small Parcel the other day - your system had decided a multiple quantity order would be Large Letter when it was in fact just over-sized and was packaged as a Small Parcel - luckily…

    2 votes
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    2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thank you for your suggestion.
    The changes to include package sizes and prices are being implemented across all Royal Mail labels, and not just labels produced via Click & Drop.
    These changes are not due to customer feedback from this UserVoice website but are to are to ensure we can process the items operationally as efficiently as possible using our automation technologies. As such, we do not plan to make this change optional.
    Click & Drop allows weights and formats to be recorded at SKU level meaning our customers should only need to weigh their items once.

    Kind regards,
    Click & Drop support

  18. a big thank you

    Thank you !!!
    I made a big mistake, paid for and printed the wrong size labels to send Lockdown Easter presents to our 40 plus Rainbows and Brownies -I blame it on my inexperience but really it was because I didnt read the instructions properly. But Hey presto, the system allowed me to cancel those labels , input the info again--this time properly, all at once and not individually, and has now refunded me for the originals. so once again thank you, a great service I am looking forward to hearing from the girls that they have recieved their pressies.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Manifesting

    I need to be able to manifest the evening before I drop my mail off. I am a small business operating evenings and weekends. I am employed full time Monday to Friday. I drop my mail off at the sorting office at 6am in the morning. So I manifest the night before. I need an option to tell C&D that I will be dropping off my mail the next day to avoid a fine for dropping my mail off late. And what does it matter to RM that I drop my mail off the day after manifesting? RM have been…

    1 vote
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    4 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →

    Hi and thanks for your suggestions. We already allow the ability to specify a future despatch date for orders. This allows you to prepare orders in advance and manifest them on a chosen day:
    https://help.parcel.royalmail.com/hc/en-gb/articles/115001504153-How-to-future-date-your-orders-Online-Business-Account-customers-
    Manifest paperwork is designed to be handed over with your mail so we would urge that you only manifest on the same day that you wish to drop off your mail.

  20. customs label date and signature auto completed

    As someone who posts hundreds of items to the USA it is annoying to have to date and sign each customs label by a pen, when the date can easily be generated and printed onto the customs label and a signature can be uploaded to click and drop and printed onto customs labels automatically similar to how Amazon handle custom labels.

    60 votes
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    14 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
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