General
138 results found
-
Automatic Total on CN22
When creating manual orders the total order value has to be input on the first create order page and is optional. When creating orders that need a CN22, the value of each item has to be input, but the total value for the CN22 is taken from the optional order value field on the first create order page. I request that a modification is made so that the system adds up the total value of the items on the CN22 and inserts that automatically into the total field. This would make life easier for users and also avoid errors.
1 vote -
Bug with Date Filter selecting incorrect date.
When you filter with the Date column by selecting October 31, changing the filter again will select the wrong date (one day earlier).
For example:
STEP 1: Click the Date filter (either Manifested or Open orders) tab, then on the calendar double-click to select October 31.October 31 will now show above in the Filter Value box in (hard to read) light grey.
STEP 2: Now double-click to select October 28 and it will instead incorrectly set October 27 as the date in the Filter Value box.
This occurred using the latest Chrome browser on Windows 10.
1 vote -
Import Customs Data From Shopify With Orders
I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?
5 votes -
Option To Not Import 'Click & Collect' Orders
I would like an option that if someone has selected Click and Collect on the WooCommerce site that they aren't pulled through to click and drop.
1 voteHello, thank you for your suggestion. We will consider this for a future release.
Kind regards
Click & Drop Team
-
4 votes
Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,
Kind regards
Click & Drop Team
-
Editing manifested orders (add staff notes or channel reference)
Sometimes when we enter orders, the operative misses our invoice number in the channel reference, or forgets to put staff notes in there.
E.g, contents of a package may be missing.Once it has been manifested these fields are not editable.
It would be very helpful to be able to add this function please.1 vote -
Show Address Book Entries in Search Results
We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.
We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.
Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.
Twinned with results…
3 votesHi and thank you or your suggestion. We will raise this idea with the team for consideration,
Many thanks
Click & Drop Team
-
ETSY BUG? - Store shipping method
Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.
1 vote -
ETSY BUG? - Multiple shipping notifications
We are noticing multiple shipping notifications sent to ETSY customers (37 in some cases). Would it be possible to reduce this to 1 notification?
1 vote -
Option to Add SKUs in C&D Reports
Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.
2 votesThank you for your suggestion. We will consider this request for future development.
Many thanks,
Click & Drop Team
-
Support Specifying Trading Name Over The API
I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.
1 vote -
Display Future Despatch Date After Applying Postage
When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.
8 votes -
Allowed to select "Parcel" and "RM48 LBT"
I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.
1 voteHello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.
Many thanks
Click & Drop Team
-
TRS Service and Large Letter / Parcel
TRS Large Letter Tracked.
Please can you implement a setting for TRS so that Shipping Rules work for both formats. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g (750g-1kg). A drop-down menu on products would be good.
1 vote -
Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
4 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
-
Update Delivery Company on EKM when tracking number is sent
Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?
3 votes -
Increase the Font Size for SKUs
Most of my picking mistakes are a result of the SKU font being too small.
5 votes -
Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
11 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
-
Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
4 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
-
CN22 for BFPO
All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.
9 votesThanks for your suggestion. We are making changes to support the generation of CN documents for BFPO addresses, we will update the status here when we begin to implement this feature.
Kind regards,
The Click & Drop Team
- Don't see your idea?