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  1. A better process for refunds need to be put in place - I cannot post a form every time!

    It was difficult enough when I had to call customer service to get a refund on International Items (the old system only allowed you to apply online for UK postage).

    Now we're expected to complete a form and pay postage to send this by mail. I need to amend an order from Letter to Large Letter which will actually cost me more to post the form than to just lose the difference in postage cost!

    If I'm going to lose 65p every time I need a refund it's going to become very expensive! (and I can't save them them up…

    114 votes
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    52 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Create a Repeat / Duplicate of Previous Order

    Often I need to repeat a previous order (e.g Item lost/wrong item sent/ faulty item sent) - Instead of having to create a manual order from scratch it would be great to be able to select the original Order No and in 'Next Action' box be able to select 'Create New Duplicate Order'

    96 votes
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    36 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you all for your suggestions. We have recently implemented our ‘Clone order’ functionality which covers the basics of creating repeat/duplicate orders, and we are continuing to work on more improvements to manual order creation in the future.

  3. make sure only services actually available in a country appear on the services list

    When generating labels to international customers, the list seems to have every service on it, even ones that are not actually available to a country.

    This has been a glitch in the past and was fixed, but it seems to have come back and although I emailed someone about it twice, a month later it's still happening.
    I can't keep having to look up which tracked/signed services are available to a country every time I do a label.

    21 votes
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    completed  ·  3 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  4. Woocommerce Email Addresses and Confirming Tracking Numbers

    After 6 months hard work in redeveloping our website and moving it over to woocommerce we have just noticed that RM click and drop dosent import email addresses or phone numbers from customers orders nor does it confirm tracking numbers back to woo commerce.

    This has been discussed many times on this forum and a lot of your customers want it but its been denied. I'm raising this with you to ask if you will please revisit it and find a fix. Thanks

    1 vote
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    completed  ·  4 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  5. add germany to Amazon integration

    As we get automaitc access to DE,FR,ITand ES markets from the UK, why is Germany not an included integration????

    1 vote
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    completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Customs Data Electronic Advanced Notification

    Can you please advise us when the automatic submission of customs data to other countries goes live. I note that as you are still unable to edit/change products once added to an order, or unable to split an order, much of the product data that is attached to my international labels is incorrect. I just override the weight to be the correct value and leave the incorrect product information as is and hand write a CN22 form. So, given the product information, when submitted electronically by RM on behalf of the sender is a legal declaration of the contents of…

    5 votes
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    completed  ·  5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  7. Let us edit/add products to orders

    Currently, we can edit an address for an order imported or even added manually. Yet we cannot amend the product details?

    We need to be able to add, remove or simply edit the products that are linked to a particular order because.... customers often change their mind!

    12 votes
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    completed  ·  2 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  8. Click & Drop Desktop - only 50 orders can be imported at a time - why?

    Installed C&D Desktop last night. Logged on this morning, 99 orders to print out. File is uploaded to Desktop, nothing happens. I have a look in the "Errors" folder to find you can only upload csv files with 50 rows in.

    I never had this problem with Dropbox - and it's a bit worrying if your system can't handle more than 50 orders at once (we'll have 400+ per day in the few weeks leading up to Christmas)

    Back to Dropbox I go until this gets fixed.

    4 votes
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    completed  ·  5 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  9. Give us guidance on HS codes

    In your guide on the electronic pre-advice system that comes into force on the 1st January, you say to use 8 digit HS codes looked up on the gov.uk/trade-tariff website.

    The export codes found on the gov.uk website seem valid for UK export documentation and Intrastat reporting, but they don't appear to be valid in many cases for customs import documents in non EU countries.

    So please, tell me, when exporting to USA, for example, do I lookup the code on the UK tarrif website (not valid for imports into USA), or do I lookup the code on the USA…

    8 votes
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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Post office in Garbett Street, Accrington dont accept click and drop parcels, even no idea how it works. They aways find exceuses to reject

    Train them before you lose your business, and competitor take the advantage, as i have stopped using click and drop due to hassles in many occasions

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Single "end of day button

    We're migrating from DMO, which has an easy single-button "end of day" process. I know that C&D as the "Manifest" option, but without meaning to be rude to my users, it's testing their brainpower.

    Please could you enable a single button end of day process which manifests all orders produced since the last end of day.

    thank you

    59 votes
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    15 comments  ·  Manifesting Orders  ·  Flag idea as inappropriate…  ·  Admin →
  12. my click and drop has completely reset since i clicked the message to help testing

    i clicked the message to help testing the website and since then my click and drop is completely unusable.every page i click on comes up with an error.

    3 votes
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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  13. Import HS Codes from Shopify Products or have a Default HS Code in C&D

    Hi, it would be great if you could import HS codes from Shopify products.

    We have over 3000 products, and it is difficult to process this volume of orders every day on Click and Drop. We only actually have three HS codes, so either importing from Shopify, or having a default option within Click and Drop that assigns a code based on a rule would be perfect.

    2 votes
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    completed  ·  1 comment  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  14. Live Service Status - Save us Calling When server down

    How about a live service status, service was down 13th March 2018 for 3 hours in the morning and is down again this morning 14th March - To save me 20 minutes hold time on the phone just to confirm issue is your side, how about a server status button on homepage - so we can all see the issue is Royal Mail side and we can then see when your back up online.

    19 votes
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    24 comments  ·  Flag idea as inappropriate…  ·  Admin →
    completed  ·  Admin responded

    Hi,

    Thank you for your comment. At Click & Drop we take the performance of the site and the availability of the features to our customers very seriously.

    We were aware that some of our customers experienced performance issues recently and during these times our engineers worked hard to resolve the issues that were in our control and to ensure they do not reoccur.

    In order to improve the visibility of the status of the site and it’s components we have listened to your comments and have now added a Live Status Page at https://clickanddrop.statuspage.io/ where you can check the status of the site. We also post status updates on the Click & Drop Twitter account at @click_and_drop

    We do apologies for any inconvenience caused, however we are confident that the intermittent issues that some users experienced recently have been now resolved

    Regards
    The Click & Drop Team

  15. EKM Intergration

    Hello, please consider integration with EKM.com.This would be very useful. Thanks

    377 votes
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    418 comments  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  16. Hide postage cost option

    It would be handy to hide the shiping cost as its not necessary for the customer to see how much ive paid.

    76 votes
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    72 comments  ·  Labels and Documents  ·  Flag idea as inappropriate…  ·  Admin →
  17. Click & Drop needs to support country of origin.

    Click & Drop needs to support country of origin.

    We are being told we have to send the country of origin to Royal Mail but Click & Drop doesn't support it.

    https://www.royalmail.com/business/services/sending/international-data

    3 votes
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    completed  ·  4 comments  ·  Import Orders  ·  Flag idea as inappropriate…  ·  Admin →
  18. Tracked/signed for over 2kg documents

    We are a bookshop - so we use printed papers a lot - Currently we can only import on the CSV file parcels up to 2kg on Tracked/signed for services, we then have to go into each entry and change the weight and size to Documents - why can't we have Documents as a uploadable item
    allowing up to 5kg? It is very time consuming.

    1 vote
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    completed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. Provide the tracking we were promised over 12 months ago for LARGE LETTERS

    95% of my postings are large letters, I was talked into switching to Click and Drop in 2016, even though I said I mainly send large letters. RM said no problem

    12 months later STILL waiting every time I ask, the reply its coming soon.

    I am being scammed daily by claims of non receipt, cant use signed for as most products £9.99, so would eat up all of my profit.

    PLEASE sort this out NOW Royal Mail !!!

    65 votes
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    34 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Delivery confirmation on large letters for OBA customers has now been activated in Click & Drop and customers can now see the delivery confirmation number in the tracking ID field and click to see the delivery status in our tracking systems. This is also fed to marketplaces if mark as despatched is selected and also in the reports area within Click & Drop.

    Click & Drop Support

  20. Make the Large Letter Delivery Confirmation work.

    When clicking the Delivery Confirmation number from Click & Drop, the main RM site says service not trackable.

    When emailing support they are able to manually check it, would just like it to work for us.

    48 votes
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    25 comments  ·  Flag idea as inappropriate…  ·  Admin →
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