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105 results found

  1. Add claims function

    I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.

    20 votes

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  2. Lower pick up cost to 10p

    The introduction of a 30p pick up per item seems a bit high. This will stop me from using the service and I'll go back to dropping at a Post Office, or a post box. If the cost was 10p, I'd pay, or if it was a set amount per pick-up day (say 50p) I'd pay. But 30p per item means it's cheaper to drive to a drop off ... doesn't make sense for the customer, feels profit-driven.

    9 votes

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  3. Twice attempted to arrange for parcel collection from another address.

    First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…

    2 votes

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  4. I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.

    eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
    It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.

    4 votes

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  5. Allow notes to be added to label

    When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.

    3 votes

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  6. Add column for postage price

    Please can you add a column for the postage price paid in the orders overview.

    2 votes

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  7. Please fix the click and drop website for safari users

    The website doesn't load on safari on my old intel mac and hasn't done for weeks now

    1 vote

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  8. Need better tracking status updates

    The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
    We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.

    1 vote

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  9. I'm getting regular 'unexpected problem' errors

    I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.

    1 vote

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  10. Don't chage your customers MORE for saving you time and fuel

    I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).

    13 votes

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  11. Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.

    Integration to WordPress > WooCommerce is unreliable

    Problems.

    1. Ignores random orders when importing them into Click and Drop.

    I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.

    We need a way to force an order import from WordPress > WooCommerce.

    1. It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.

    We…

    1 vote

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  12. Create user attribute to allow sub-user to see payment invoices

    I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.

    Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.

    Few suggestions for improvements:
    1. Can the invoices unrelated to the current user be hidden by default?
    2. Can a permission tickbox be created…

    1 vote

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  13. Click & Drop API to also include product SKUs

    The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.

    3 votes

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  14. A Guide to Spirit Airlines Baggage Fees and Rules

    Spirit Airlines' baggage policy enables passengers to carry a free personal item, with the rest being pay-for carry-on and check bags. Prices are route-dependent, time-sensitive, and size-sensitive. Always refer to weight and size limits prior to departure.
    See more : Spirit Airlines Baggage Policy
    https://www.flybyfares.com/blog/spirit-airlines-baggage-policy/

    1 vote

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  15. Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)

    Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)

    1 vote

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  16. Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items

    With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.

    1 vote

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  17. Labels to fit DL envelopes

    It would be useful to have a label size suitable for DL / Legal Letter envelopes

    1 vote

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  18. Reinstate deleted orders - if deleted by accident

    Reinstate deleted orders - if deleted by accident

    Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.

    There should be a way to click on a deleted order to reinstate it if needed.

    1 vote

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  19. Integration for MadeMe.co.uk

    I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.

    2 votes

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  20. Air France CDG Terminal

    At Paris's Charles de Gaulle Airport (CDG), Air France mostly uses Terminal 2, with the majority of its flights leaving from sub-terminals 2E, 2F, and 2G. While 2F and 2G mostly service European and Schengen destinations, Terminal 2E is where long-haul international flights are handled. airport, which is well-known for its contemporary amenities and well-organized design, provides a variety of services such as chic lounges, duty-free shopping, and a variety of food alternatives.
    https://airlineterminalservice.com/air-france/air-france-cdg-terminal-paris-charles-de-gaulle-airport/

    1 vote

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