General
186 results found
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Default address is not being selected
The default address is not being selected when you purchase labels, and labels are printed with the wrong address.
The sender address feature in itself is confusing and appears hidden, meaning you don't know what it is until its too late. The full sender address should be visible during the label purchasing process so it can be changed if it is wrong. Once you start to select label, before checkout, you can no longer change the sender address which sucks. It should be easily edited up to payment point.
1 vote -
Make the Customs Duty Fee Accurate for parcels going to USA
Currently if you are a small business, sending under 20 parcels a week, you are apparently not seen by Royal Mail click and drop in needing accuracy in your business transactions. All goods are now charged a blanket rate of 10% duty plus £0.50 being sent to America even if it is not in line with the standard tarriff for the item you are sending. This is wrong and needs to be changed. Apparently it is accurate for OBA holders, but not if you hold a personal account. Please change this so we can go back to paying the actual…
1 vote -
STILL unable to pay for labels on C&D website. One month now.
I've send this issue to support, I've posted on here and nothing is changing. Since C&D did the change of adding the billing name in the checkout, I am unable to pay for any labels and have to manually process all shipment from our Shopify store. WHEN WILL THIS BE FIXED?
The popup window for the payment card details, seem to not appear. I have not disabled any popup on my browser and the account doesn't work on any device or different computer. It's the payment processing that has a bug in it.1 vote -
BUG: Almost three weeks of not being able to buy postage - why is it not fixed?
I've complained about this before. Why is it not being fixed? It's now almost THREE weeks of on and off not being able to buy C&D postage online via the logged in site.
When you proceed to Payment summary - confirm - pay with debit card - nothing happens. The button just turns grey and doesn't allow you to finalise th purchase. PLEASE FIX IT.
It's not browser or device related and happens on all browsers, all devices.
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
2 votes -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
2 votes -
Can't buy or pay for postage since 29-10-2025
I am unable to pay at all for postage on C&D since yesterday. When I try to pay, and click the pay button, it turns grey and doesn't do anything. I've tried reloading. removing cookies, restrating - nothing works.
This is on Windows 10, Firefox latest version.1 vote -
Inaccurate Goods Codes
I noticed that the customs feature in C&D brings up faulty Goods Codes with no option to select accurate codes from the drop down selection. For example, if I ship small bottles below 30ml it has a specific code (which I add in the customs settings). But C&D often automates the code, switching it to "baby bottle", and you can't actually change it to the accurate Goods Code because it can never find any other options for glass bottles except two.
1 vote -
Correct your errors
My idea is that you sort out an error before another occurs. For example, It's been a few months since I reported an 'unexpected error' after paying for labels, so that I've had to use 're-generate labels' option to print them. You told me that it is a known error and your tech guys were working on it.
Well, 3 or more months later and the error is still happening so: what's going on?
Then, a week ago (on the day you've updated the prices) another problem: on most on my products postage is no longer auto-applied - I have…
1 vote -
1 vote
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Parcelforce login doesn't work with existing account
It says on Parcelforce that you can login with existing Royal Mail account details, but when I use the Click&Drop login details it can't recognise any account.
1 vote -
Address edits do not appear on labels
Bug report:
When there are errors in an address in Shopify, or perhaps buyers have filled in the whole address on one row, and you edit them to correct them - the faulty address still appears on the printed labels.1 vote -
Label generation should open in new window
When labels are created in the same window, it leaves the login dashboard. It's really annoying when you have multiple tasks to do. Can it not open in a separate window/new tab to avoid this?
1 vote -
Reply to support emails
Not heard anything and cannot speak with anyone the service support aspect is a complete joke
Re: Missing parcel Order 1019 Created 02/08/2025 08:07 - Case Reference #067891181 vote -
Include customisations for Amazon orders
Would be great if you could also include the customisations for orders on Amazon
1 vote -
Allow easy trading name changes in new orders (from Shopify)
There should be the option to select between trading names for new orders - even if you have a default trading name selected.
It doesn't allow you to do that for new orders coming from Shopify integration.
To change trading name (for occasional shipments with a different shipping pickup or location) you have to manually fill in the recipient address in a new order. Only then can you pick the trading name.
This is very time consuming and tedious.
The option should be available for all new orders selected for label purchase.
1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
3 votes -
Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.
Integration to WordPress > WooCommerce is unreliable
Problems.
- Ignores random orders when importing them into Click and Drop.
I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.
We need a way to force an order import from WordPress > WooCommerce.
- It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.
We…
1 vote -
Enable Safeplace instructions for home collections booked via a third-party (e.g., Amazon)
The website displays an error with reference code d1859c2e when attempting to add Safeplace details for a collection booked via the Amazon Returns Portal.
2 votes -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote
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