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353 results found

  1. Allow Product export with all data fields enabled

    I'm surprised that this isn't possible already? If I export all of my Products to a csv file, I don't get any of the customs data at all? I can't understand why this isn't included as standard, as it's all in the same place/database surely?

    So if I want to do any batch updates to my products, I have to build all of the customs data from scratch, which is incredibly time-consuming.

    1 vote

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  2. Tracking status for international orders

    Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.

    3 votes

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  3. Royal Mail App Proof of Postage

    Dear Royal Mail,

    The Royal mail app does not provide proof of postage for tracked 48 parcels and keeps saying pending when my parcels have been scanned through Royal mails network when dropped off either at a parcel box or Royal mail delivery office. Without proof of postage I can't make a claim if my parcels get lost or damaged during delivery. The only option I have is to go to the post office wait in the queue sometimes more then 15 minutes and get charged 16p for each parcel which adds up to a lot of money. I have…

    1 vote

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  4. Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package

    This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.

    5 votes

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  5. 2 votes

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  6. Custom 'Shipping Service' Names

    Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;

    Tracked 24
    Royal Mail Tracked 24 LBT

    Now I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;

    Tracked 24 - Parcels
    Tracked 24 - Large Letters

    You can add aliases (make sure you don't use spaces....) although this is only for use…

    4 votes

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  7. Set label formats depending on the user who's logged in, not for all users on the same account

    When you change the label size, it will change it for all users on the system instead of each user account. This can be frustrating when one user uses a 6x4 label and the other uses a 4x3 label. It would be better if there was a system where you can set it for each user or set as a global, just in case you had many user accounts.

    1 vote

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  8. Stop Auto-Filling Customs Description

    The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.

    However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".

    It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.

    This behaviour it is not helpful to us; it should only do this if the user…

    15 votes

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  9. Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref

    Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!

    3 votes

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  10. Stops orders from being unselected if you accidentally open and then close one

    When selecting multiple orders manually, if you accidentally miss the tikbox it opens an order (that's fine), when you close that order however your whole selection is then unselected.

    1 vote

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  11. Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    1 vote

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  12. The following is what the previous interface had and would like to get on new one

    1. RESET ORDER
    2. we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
    3. ORDER VALUE
    4. we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
    1 vote

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  13. Quick Status Filter

    Add a couple of buttons on the top right of the new beta, to allow quick filtering of the order list.
    Currently, you have to click on the status heading, then work through the filter to say "is equal to", then type the status.
    It would be far quicker to have some quick select filter buttons above this column so you can very quickly filter new / postage applied / label generated orders without having to type it out each time.

    2 votes

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  14. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    2 votes

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  15. Service Total Including VAT Is Sometimes Incorrect

    We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.

    This has meant we have had to manually reconcile accounts.

    7 votes

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  16. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    2 votes

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  17. Move back to open orders screen when deleting an order from the order details screen

    When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.

    It would be a much better flow and much less confusing if it takes you back to the open order screen

    1 vote

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  18. Rule to allow certain products to print labels to different printers (paper and labels)

    Rule to allow certain products to print postage labels to different printers (paper and labels)

    1 vote

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  19. Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries

    When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.

    The only way around this is to edit the address / product data in the address book / product list before creating a new order.

    This needs correcting, as I often end up having to request a refund for labels because of this.

    3 votes

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  20. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    2 votes

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