General
279 results found
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Special Delivery Orders not being marked as despatched after manifesting
An ongoing issue that means when a special delivery order is manifested it is not getting marked as despatched. Therefore if there is any delay for these orders, the tracking states RM are still expecting the shipment, even though they already have it. Doesn't happen with RM24, they are showing as despatched as normal, only seems to affect Specials,
1 vote -
Show Address Book Entries in Search Results
We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.
We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.
Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.
Twinned with results…
3 votesHi and thank you or your suggestion. We will raise this idea with the team for consideration,
Many thanks
Click & Drop Team
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Ensure that the Status Page link is correctly and speedily updated
Today 29th January Click & Drop has not been allowing purchases for the last two or three hours. There are multiple instance on DownDetector of your customeres trying to report this problem, but the status page is still saying "Jan 29, 2023 No incidents reported today."
1 vote -
Shopify Integration: Include non-shippable products in shipping updates
If a Shopify order contains a non-shipable product add-on (like engraving or gift wrap) the App doesn't update the order status to fulfilled when the label is printed. Which it did previously.
Shopify handles these product enhancements as a non-standard temporary product which has no option to set a 'Product Location' or 'Requires Shipping' status.
I won't be the only person seeing certain orders not switch to being fulfilled when the label is printed.
The prior version just marked the shopify order fulfilled when the label was printed. You probably need an option to allow this or all these orders…
1 vote -
Add tracking numbers to confirmation email
Currently the order confirmation email gives the name and address + QR code for each parcel but not the tracking number, it would be very useful if you could add that please to save logging in and going through order by order to get them.
1 vote -
Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
4 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
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4 votes
Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,
Kind regards
Click & Drop Team
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Future dated for shipping rules
Shipping rules to integrate with future dating orders (for example, future date them x amount of days)
To allow postage to automatically apply, print and pack the order but it won't be manifested until manually done or x amount of days have passed.1 vote -
Provide VAT Receipts / Credit Notes For Refunds
Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.
4 votes -
Merge and Split Orders
Please implement a function to merge and / or split orders.
230 votesThank you for your feedback.
Development of this feature is currently underway - the status of this page will be updated once it is available to users.
Kind regards,
Click & Drop Team
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Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
12 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
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Support Booking Collection With Buying Postage Label
As it stands I have to go through two separate processes to:
(a) pay for postage of a package in Click & Drop
(b) go to a different screen to book a Collection.Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.
It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time
4 votesHello and thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Increase Maximum Search / Filter Length
In the last 4 months click and drop reduced the filter characters, this means that I can no longer print my orders in batches it took months of phone calls to work out what had gone wrong. Simply put, a job which I could do in under an hour is now taking me 8 hours due to this change. Please increase the characters on search filter again.
1 vote -
Print CN Document and Shipping Label Together, Not Grouped by Document Type
Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you
3 votes -
Show the Parcel ID in Click and Drop
As Amazon now seems to require the Parcel ID entering for STL Large Letter orders (for Valid Tracking Rate) we really need the Parcel ID to appear in Click and Drop and also the Despatched/Manifested order reports. At present we can only retrieve this from the label above the 2D barcode.
We don't use the Amazon integration so even if the Parcel ID now gets passed automatically to Amazon we cannot make use of it.
1 vote -
Allow Changing Orders From Despatched to Label Generated
If a user has accidentally moved an order to Despatched, you can no longer book a collection for it.
We batch our collections and purchase these at the end of each day, but if another user has accidentally marked a label as dispatched we cannot add it to the collection for the following day. This means we have to dispatch it using the RM website and as these accounts are not linked, we cannot track this on C&D.
5 votesHello, we have this in plan.
thanks
Click & Drop Team
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ETSY BUG? - Store shipping method
Would it be possible to import the ETSY store shipping method as shipping rules are being impacted by this no longer being pulled in.
1 vote -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
4 votesHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Add integration for Crafter's Market
Please consider adding an integration to Crafters Market. Thank You.
1 vote -
Smaller Shipping Label Formats
I send parcels to family in Australia and the postage is often significantly cheaper online but if it’s a small package, the label that prints out is too big for the available space. Is there a way to print out a smaller version of the postage label rather than having to pay a higher price at the Post Office?
6 votes
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