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206 results found

  1. Tracking status for international orders

    Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.

    2 votes

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  2. Custom 'Shipping Service' Names

    Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;

    Tracked 24
    Royal Mail Tracked 24 LBT

    Now I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;

    Tracked 24 - Parcels
    Tracked 24 - Large Letters

    You can add aliases (make sure you don't use spaces....) although this is only for use…

    2 votes

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  3. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  4. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  5. Remove orders that have been marked as dispatched on eBay

    If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.

    Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.

    1 vote

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  6. Letters / Large Letters to Dubai

    I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".

    It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates

    The customer does not have a post office box, just a physical street address.

    Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?

    I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…

    1 vote

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  7. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  8. Allow "no collection" as an option

    When sending a parcel on send.royalmail.com as an unregistered member of the public, I am forced to select "schedule a collection" or "add to an existing collection". There is no option to select "I will post myself / do not collect". Instead, you have to proceed to checkout and then remove the collection from the basket.

    1 vote

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  9. 1 vote

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  10. ADD THE ABILITY TO CLONE PRODUCTS

    When you create a product you should be able to duplicate it? It's kinda absurd this very very basic functionality isn't present already.

    I only have to modify my SKUs for every product I post. Why do I have to write the Price, Shipping Weight, Package Size, Customs Descriptions, Customs Code, Country of Origin and Customs Declaration catergory literally 150+ times in my case.

    1 vote

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  11. Safe Place for Click and Drop Collections

    Hi I have selected my items to be collected from my location but I have no option to pick a safe place when I use click and drop. However if I go onto Royal Mail's website and send a parcel I have the option there to pick a safe place from a drop down menu. I have been trying to find out where I indicate the safe place is on Click and Drop and all I can do is go into preferences and update my collection address but NOT safe place. I had to go to google which told me…

    1 vote

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  12. Store National Identification Numbers in Address Book

    When sending items to certain countries, we are expected to enter the national identification number for the recipient

    a) Should this be a mandatory field and prevent applying the postage if not completed?
    b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!

    1 vote

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  13. Beta Version

    The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.

    1 vote

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  14. Support Changing Trading Names After an Order is Created

    We use multiple Trading Names when drop-shipping.

    With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.

    Would it be possible to do one or both of the following:

    1. Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI

    2. Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…

    2 votes

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  15. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    1 vote

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  16. gift message

    Please stop printing the gift message on the address label.
    This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.

    1 vote

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  17. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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  18. Improve Processing of Batched Orders in New Orders Grid

    The new version of the orders grid is a nightmare when processing a batch of orders.

    After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.

    So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.

    I need to do this for every parcel in the same batch. It's a nightmare!

    Once I…

    1 vote

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  19. I am just sending a message regarding the click and drop clone feature. This is very good as sometimes we have to replace lost items and it

    I am just sending a message regarding the click and drop clone feature. This is very good as sometimes we have to replace lost items and it saves us having to input a full address. The only drawback is once the clone is created it shows the date of the original order. Sometimes customers ask when the replacement was sent and we do not know. We think that it would be better if clone was created and date stamped with the date of the clone creation

    1 vote

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  20. Support Safe Place Details For Collections

    Can we have a field to include safe place details for collections such as lock codes for a parcel box. Currently on Business Click and Drop it only has fields for an address so I have to be in when I book a collection.

    4 votes

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