I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.

Please can you change the Click and Drop label system. We send numerous bulk parcels overseas and it is very confusing when the postage label and customs label are printed separately. We would greatly appreciate this be looked into. Thank you

We use Click & Drop to send 5-10 parcels a week. But I cannot buy a label to email to a client to return parcels to us. This is because you auto-populate the Sender field with our address. Can you change your software so that we can edit the 'sender' field to be our suppliers address, then I can buy a label with us as the recipient and email it to them to use.

All BFPO require a CN22. Also in order to get the correct postage customers need to use the BF1 Postcode rather than the BFPO. BF1 and BFPO are classed as UK addresses, All BF1 postcodes and BFPO should automatically generate a CN22 like overseas addresses do.

we have over 100 order each day, which are sent by tracked service and every order has different weight, can you add the feature to apply shipping service to all but keep the entered weight for the order? As currently it is not possible to do that, as it asks to enter same weight for all, only way is to do one by one manually which is bonkers..

Order import will reject dates such as "9/19/22" (for 19th September).

Can you stop manifests automatically being done once the estimated mailing date has been reached - it is an issue when you do this as clients may not have paid by this date and therefore mail isn't sent and then monies are not due to Royal Mail - why can't we manifest when we are ready to despatch???

I understand there are many options for online stores but it would be good if Big Cartel could be added

for some reason the company name field exists in the Amazon order detail but not in the Click&Drop integration import. This has happened several times since mid August.

When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

I send parcels to family in Australia and the postage is often significantly cheaper online but if it’s a small package, the label that prints out is too big for the available space. Is there a way to print out a smaller version of the postage label rather than having to pay a higher price at the Post Office?

Hi,
A few weeks ago our Etsy integration was broken. After deleting the old ones and adding the new ones, the old integration names are still showing in the drop down 'Filter Value' list under Channel header. The Etsy logo for the deleted integration is showing grey.

Can you please remove the deleted integration entries on the Channel's filter value? They are not showing in our Integration settings.

Thank you.

When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.

In much the same way we have to manually add the commercial invoice and date when we batch everything up (separate feature request), we are also having to select the 'standard' or 'tracked' shipping option for every order. Am I missing something here, but there must be a way of getting that information automatically imported / transferred over from the Woo order details. If not can you look at this please. We currently only offer 1st and 1st Signed for, and International Standard, and International Tracked.

At the moment only Unfulfilled orders are pulled from shopify. If any order has an e-gift card or any digital product, then these orders are set to "Partially Fulfilled" (as the digital element is fulfilled automatically), and these do not then flow downstream into C&D in order to buy the postage for the unfulfilled part of the order which is the bit that needs posting.

I have booked a collection for a TRacked 48 - Do I or Do I not mark it as despatched or does this happen automatically when the parcel is picked up & scanned? - It just isn't clear what I am meant to do.

Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

Click and Drop Manifested orders are not showing on the dashboard. Orders dispatched today say 0 (zero).
It is also not notifying ebay that the orders have been dispatched, having to mark as dispatched manually.
Same on Amazon
Same on Shopify
Same on Woocommerce
So appears to be a Click and Drop issue.