General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. Delivery status update

    Manifested orders - reports, can there be feedback regarding the status of the delivery.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. auto add vat number on customs label

    auto add vat number on customs label

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  3. Generated labels still end in ..... and some key address data left out

    The address transfer fine to click and drop. But when the address is generated is leaves out some key address words, flat number, building because the address lines are too big, or maybe Click and Drops address box is too small.
    Why not just move the Return Address somewhere else and allow the address to use up all the middle section if needed. Then there are no ....

    I am having to finish them in ink or reset the order and edit the address. Its about 1 in 7 or 8 for me. When you have a few hundred per…

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  4. Where in OBA do we submit a claim for lost packages

    I read that the process for claims has changed and OBA account holders now need to do it via their OBA account. Makes perfect sense. But where is this claim feature. RM you're making this very difficult for a company that rarely claims, and that is not appreciated. Help would be most welcome from anyone who has some answers. Many thanks.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. CN22 total weight does not state actual package weight

    Another problem with the new CN22 : it is not showing the total supplied weight for the package - it is only showing the total item weights. Please fix. This worked ok previously.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  6. lockers to leave parcels for collection

    What about lockers in which we could leave parcels and print our proof of posting alone?

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Please can we have other amazon integrations - Australia, japan, india, Hong Kong etc please

    Please can Amazon integrations be expanded to include
    Australia, Japan, India etc this would make life so much easier for us as a business.

    Thanks

    8 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  New Marketplace Integration  ·  Flag idea as inappropriate…  ·  Admin →
  8. Default tracked and special delivery information and contact name retention

    Default settings for click and drop and Special delivery:
    A) option to make a default setting: to automatically tick as we regularly click each option to send for: Obtain a signature upon delivery & Provide SMS notification to the recipient
    & Provide email notification to the recipient

    B) To retain customer name/email and phone number from a previous sending to suggest for their next delivery. i.e Mr smith 34 Corn road, If you have sent to him before it shows his name email phone as a suggestion to save the input time

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  9. Add Address Book entry from existing despatched or cloned order

    I don't create an Address Book entry for every order. However I'd like to be able to create one afterwards if the person orders again. I shouldn't have to physically create all the fields of the Address Book entry when they're already on a despatched order from which a new order can be cloned. Obviously I have discovered that I can clone an order and then re-apply postage to put in the correct weight, but I can't find any way to add the customer to the Address Book even from the cloned order.

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  10. Adding telephone number onto the address labels

    We are currently hand writing telephone numbers onto all international address labels, this should be an option to add the number, printed with the address.

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. New customs form layout bugs

    The new layout is generating a cn22 for a UK order.

    The other problem is that the recipient is not mentioned anywhere, meaning I have to match forms with parcels by looking at the values. The old form had the recipinets name as a reference.

    As an option, can the CN22 label be generated on the same bage as the shipping label. All in one?

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  12. Shift-click to select multiple orders at once

    Maybe I'm just doing it wrong, but when I apply postage to orders, sometimes there's already a couple hundred orders from the day before, so I have to manually select every newly applied order to print off the dispatch notes. This takes ages sometimes.

    Aside from that, there should also be a way to see way to see when dispatch notes have already been printed for orders, like in shipstation.

    4 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. No Tracking Number in Confirmation Email?.....

    Yesterday, in using the new "Send an Item" beta site, all went well, but noticed that the Postage Confirmation email doesn't contain the tracking number! (or it is obscured?..). The label clearly does, but also not on the section the sender retains, i.e. "Certificate of Posting for Online Postage".

    In other words, if the sender doesn't make a separate, manual note of the tracking number, taken from the label attached to the parcel, before one sends it / drops it off, it is not shown in any materials retained or sent to (i.e. the confirmation email) the sender...

    Surely this…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. create orders manually beta version feedback

    We have just done extensive testing of the new system.

    We have found many flaws with the layout of this new “improved” system.

    The current system allows areas not needed all the time to only be activated when needed – such as the add items section. Therefore the current system is much more ergonomic in design and the new version wastes far too much room and therefore time scrolling.

    To have all the trading names set out in its own section is also a waste of space, good practice web design is a drop down list, as it currently is.…

    3 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Could someone explain the difference between 24/48 Labels?

    Hi there - new Click & Drop user here.

    I've just bought postage online, Royal Mail 24 service, and the label has a QR code type square on it, and the words "Royal Mail 24".

    However, when i look at parcels i have received, and some images online, the labels have "Royal Mail Tracked 24" on them, and they have both a barcode and the QR code. For example - https://tamebay.com/wp-content/uploads/2015/02/Example-of-new-Royal-Mail-barcoded-label.png

    Could someone explain why my label does not have the barcode and the word "Tracked" on it?

    Kind Regards

    1 vote
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  16. Integrate with Online Stores More Often

    Please integrate with our online stores more often to download orders into C&D and then to update the tracking details on the order details of our store.
    I have waited up to an hour in the past for the tracking number to be updated and 30 minutes for the order to show in C&D
    Thank you

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Downloading orders from Marketplaces  ·  Flag idea as inappropriate…  ·  Admin →
  17. Automatically print CN22 customs labels for BFPO addresses / BF1 Postcodes.

    ALL mail sent to BFPO addresses / BF1 Postcodes requires CN22 customs labels, even if the location is within the UK.

    This is probably is case the mail gets forwarded outside the UK.

    Can Click & Drop be set to automatically generate CN22 customs labels for British military addresses?

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  18. Allow Planned Dispatch Date to be Set / Locked for a Session

    Please add a Check Box or an option to allow the Planned Dispatch Date to be Set / Locked for a Session rather than having to be set for each order. Thank you. The option could need resetting every time there is a need to Log On

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  19. Show Planned Dispatch Date on Order Ready for Printing Page / Open Orders

    Please make the Planned Dispatch Date used for each order visible on Order Ready for Printing / Open Orders page - The Dispatch Date column is empty at present and could be used to show the Planned Dispatch Date used to save making errors before applying and printing the Labels - if different planned dates are used when Manifesting the orders they are Manifested separately even though they are selected for posting on the same day.

    Selecting orders to be Manifested should make all orders selected on the same day appear on the Manifest for the day rather than being…

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  20. CN22 description characters are truncated

    The new CN22 layout is limiting the customs description to 24 characters, whereas the import field specification is 50. The previous label layout at least managed 48 characters. Please fix.

    2 votes
    Sign in
    (thinking…)
    Sign in with: Facebook Google
    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Label Generation  ·  Flag idea as inappropriate…  ·  Admin →
  • Don't see your idea?

Feedback and Knowledge Base