General
351 results found
-
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
-
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
1 vote -
I don't mind paying the 30p for collection but add it as an optional tick box when buying the post service
To avoid having to go through two lots of booking and seperate payments for one parcel provide a tickbox so the collection charge is added to the service selected.
1 vote -
A Guide to Spirit Airlines Baggage Fees and Rules
Spirit Airlines' baggage policy enables passengers to carry a free personal item, with the rest being pay-for carry-on and check bags. Prices are route-dependent, time-sensitive, and size-sensitive. Always refer to weight and size limits prior to departure.
See more : Spirit Airlines Baggage Policy
https://www.flybyfares.com/blog/spirit-airlines-baggage-policy/1 vote -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
1 vote -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
1 vote -
Transmission of Shipping Service from C&D to Shopify via the integration
The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.
The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…
1 vote -
order weight set to ZERO every order
Give users the option to have a fresh 0 order weight for every item. I find the pre-entered order weight useless and in most cases counter productive because the system constantly tries to default to an incorrect weight. I'd rather have a fresh blank field to enter every time I send an item. Please give us an option in the settings to opt out of the pre-entered memory order weight.
1 vote -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
1 vote -
Reinstate deleted orders - if deleted by accident
Reinstate deleted orders - if deleted by accident
Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.
There should be a way to click on a deleted order to reinstate it if needed.
1 vote -
Integration for MadeMe.co.uk
I would like to see an integration for MadeMe.co.uk that would make it easier when applying postage and printing my labels. Thanks Gary.
2 votes -
Generate CN23's for any order value
Given the UPU changed the rules to make it so it is the choice of the Sender to use either a CN22 or a CN23 for orders under the CN23 threshold, allow us to choose, or have a blanket setting, to generate CN23's for low value orders. The UPU recognise that some orders, going to the EU for example, require CN23's to be used for low order values if the item requires a more complex customs declaration. Items with import controls require information entering in the Comments box of the CN23 (which is not available on a CN22), or they…
3 votesThank you for your suggestion. We will consider adding an option to generate CN23s for lower value orders in future development.
-
Filter orders to print alphabetically
The ability to select the order labels are printed out, based on a variety of factors - eg. name (surname or first name), date, Uk/international.
I process a large amount of orders and line parcels up alphabetically before applying postage labels. If there was an option to print labels out by name this would save a lot of time. I believe the only way they print out currently is by order date.
1 vote -
Reports file format
please change format of manifest orders file. the current is is very old i.e.excel97 - 2003. please update to CSV format
1 vote -
Import all Unshipped Orders from Amazon for Subscribe and Save Issue
Currently orders are only imported if they were logged on Amazon within the last 7 days. So Subscribe and Save orders often don't pull through and have to be handled manually. This is becoming a big problem with Amazon's recent developments to open this up for merchant-fulfilled orders.
This service should ideally just pull through ANY orders in unshipped status. Does there have to be a date attached to complicate things?1 vote -
Click & Drop API to also include product SKUs
The Click & Drop API could be significantly enhanced by including product SKUs in the order data. SKUs are essential for accurately tracking and managing inventory, as they uniquely identify each product, reducing errors and improving order reconciliation. Including SKUs would streamline inventory updates, enhance reporting and analytics, and enable seamless communication with third-party systems like ERP or CRM platforms. This addition would provide businesses with deeper insights into sales trends and product performance while ensuring faster issue resolution and more efficient operations. Adding SKUs would elevate the API’s functionality, making it an even more powerful tool for order management.
2 votes -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
1 vote -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
1 vote -
Fix click & drop desktop wrong label bug
Nightmare bug today
I uploaded 6 batches - 23 orders in total today at 15:06pm
Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etcBut when I opened each pdf they had a different customers label in the pdf.
It turned out that all the pdfs in each batch contained the same label from one of the customers.That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.
The csv Results and Processed files all look fine.
Please can…
1 vote
- Don't see your idea?