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258 results found

  1. Product details column, sort by A-Z

    In product details why can't we sort alphabetically, allowing us to print everything out in order?

    1 vote

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  2. Why when you generate labels, do you have to confirm every single time to move things to a new batch?

    We apply postage to all our products, then begin to print. Every time we generate labels now we have to confirm to move items to a new batch. Why? Just print the labels as before.

    1 vote

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  3. Make Product details column taller to show more SKUs

    Please can we make the product details taller to add 3 SKUS like it used to have

    0 votes

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  4. In manifested orders, show what the price of the postage was.

    When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.

    2 votes

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  5. afternoon collection times

    Collections in the afternoon to allow same day dispatch on orders.

    1 vote

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  6. Reduce Font Size on Address Label

    When sending letter size packets to the US, I sometimes get them returned as "address does not exist". After some discussion with customers and their local postal service, it appears that USPS ONLY reads the last 4 lines of the address.

    Therefore if the first line of the address goes over 2 lines, their automated systems cannot find the full address (as it is now 5 lines long) and simply return the post!

    This does not happen on Large Letter / Small Packet as the font appears to be smaller.

    1 vote

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  7. Please bring back Scroll Position memory

    Please bring back Scroll Position memory when the order page is refreshed. It saved countless time during the day and reduced mistakes. When the order page is refreshed it now sends you back to the top of the page, its very frustrating, please change it back.

    2 votes

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  8. At login have an option to stay logged in

    I use the Click & Drop system integrated to my eBay account.
    Orders come in through the day and I find I am entering the login details 10 or 12 times in that day.
    Most annoying and frustrating waste of time.

    1 vote

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  9. Bug: Tracked 24/48 always need bank authorisation

    I'm hardly ever asked to authorise payment on my banking app for 1st and 2nd class postage, but as soon as I include a tracked service it is guaranteed to need authorising. It is starting to get annoying logging on for a £3.50 payment when no other website does this.

    1 vote

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  10. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    2 votes

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  11. increase image size in product details column

    Please increase the image size in the product details column. It is so small at present it is very hard to distinguish what the product really is.

    2 votes

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  12. Allow non business to use PDDP (Postal Delivery Duty Paid) service

    Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.

    I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.

    This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…

    2 votes

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  13. Include CN22/CN23 flag in 'Create orders' API response

    There is nothing in the API response to indicate if the shipment has a CN22 or CN23. This would make it much easier to script my system to request and print the correct label when required. Currently it attempts to print a CN22 and if the response from that fails it then tries to print a CN23.

    This system works fine but I'd like to use the new option to print the CN22 on the main label, so I need to know in advance if the order will have a CN22 or CN23. I know I could use the value…

    1 vote

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  14. apply postage within a batch without going back to main page every time!

    Currently, in the old (better) C&D system, you can group together a bunch of orders as a batch, go into that batch and individually add postage without leaving that batches page. Now trying the Beta as it's being switched over permanently at the end of the month and when I press 'Apply' after selecting postage & filling in customs info etc for an order, it takes me back to the main orders page instead of just applying and closing that line so I can continue through the batch. I have to click back into 'Batches', 'Apply Postage' for the batch…

    3 votes

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  15. Re-instate 'Product Details' into the batches page

    Since this function has been removed our order processing time has dramatically increased.

    Historically, we would batch our orders into product types, and then within the batches page, we would open that batch and it would show each product description, so we can quickly note the size or colour etc for each order.

    Since this has been removed, we either have to open each order individually, or we have to head back to the marketplace of each order and search for each one.

    Please re-instate this.

    1 vote

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  16. Include Printed Paper Rates for International Postage

    I haven't been able to find an option to send "Printed Papers" small parcels weighing over 2kg to International addresses.

    It should be possible to pay a supplement for each additional 250g up to 5kg but I haven't been able to find a way of doing it using Click & Drop.

    Is there a way, or could it be added?

    1 vote

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  17. make it easier for users to leave feedbacks on C&D, without having to make a new registration.

    I have just made a 1-line user feedback on how C&D works. To do that I had to register my email address, confirm the email link, set a new password and then log in. I am surprised I went through with it all. I'm sure there are a large number of people who got put off and stop trying to give you the feedbcack, as I would be myself most of the time. I prefer being able to just write the comment and submit. If you have to have user registration, it's better just to use your click-and-drop account details,…

    1 vote

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  18. bring back the 'back to orders' button which used to show up once you've applied postage to a batch. .

    That must be the most common thing to do at this stage, but now you have to work out what's the least inconvenient indirect way to get back there.

    1 vote

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  19. Filter by channel in batches

    We have a lot of Channels that we send items to every day and they have to be manifested separately. Due to the new and "improved" version of the site, checking batches now unticks selected batches. This has now made it harder to find group the channels together. I would prefer if you could just keep functionalities of older versions, but if you prefer making changes then allowing us to filter by channel in the batches section would be great.

    It would also be great if you didn't require me to clear the filters every time I import and apply…

    1 vote

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  20. Click & Drop Desktop Forgets Password

    The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.

    It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!

    5 votes

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    Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further. 


    Many thanks


    Click & Drop Team 

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