Manifested orders - reports, can there be feedback regarding the status of the delivery.

auto add vat number on customs label

I read that the process for claims has changed and OBA account holders now need to do it via their OBA account. Makes perfect sense. But where is this claim feature. RM you're making this very difficult for a company that rarely claims, and that is not appreciated. Help would be most welcome from anyone who has some answers. Many thanks.

Another problem with the new CN22 : it is not showing the total supplied weight for the package - it is only showing the total item weights. Please fix. This worked ok previously.

What about lockers in which we could leave parcels and print our proof of posting alone?

Please can Amazon integrations be expanded to include
Australia, Japan, India etc this would make life so much easier for us as a business.

Thanks

Default settings for click and drop and Special delivery:
A) option to make a default setting: to automatically tick as we regularly click each option to send for: Obtain a signature upon delivery & Provide SMS notification to the recipient
& Provide email notification to the recipient

B) To retain customer name/email and phone number from a previous sending to suggest for their next delivery. i.e Mr smith 34 Corn road, If you have sent to him before it shows his name email phone as a suggestion to save the input time

I don't create an Address Book entry for every order. However I'd like to be able to create one afterwards if the person orders again. I shouldn't have to physically create all the fields of the Address Book entry when they're already on a despatched order from which a new order can be cloned. Obviously I have discovered that I can clone an order and then re-apply postage to put in the correct weight, but I can't find any way to add the customer to the Address Book even from the cloned order.

We are currently hand writing telephone numbers onto all international address labels, this should be an option to add the number, printed with the address.

The new layout is generating a cn22 for a UK order.

The other problem is that the recipient is not mentioned anywhere, meaning I have to match forms with parcels by looking at the values. The old form had the recipinets name as a reference.

As an option, can the CN22 label be generated on the same bage as the shipping label. All in one?

Maybe I'm just doing it wrong, but when I apply postage to orders, sometimes there's already a couple hundred orders from the day before, so I have to manually select every newly applied order to print off the dispatch notes. This takes ages sometimes.

Aside from that, there should also be a way to see way to see when dispatch notes have already been printed for orders, like in shipstation.

Hi there - new Click & Drop user here.

I've just bought postage online, Royal Mail 24 service, and the label has a QR code type square on it, and the words "Royal Mail 24".

However, when i look at parcels i have received, and some images online, the labels have "Royal Mail Tracked 24" on them, and they have both a barcode and the QR code. For example - https://tamebay.com/wp-content/uploads/2015/02/Example-of-new-Royal-Mail-barcoded-label.png

Could someone explain why my label does not have the barcode and the word "Tracked" on it?

Kind Regards

Please integrate with our online stores more often to download orders into C&D and then to update the tracking details on the order details of our store.
I have waited up to an hour in the past for the tracking number to be updated and 30 minutes for the order to show in C&D
Thank you

ALL mail sent to BFPO addresses / BF1 Postcodes requires CN22 customs labels, even if the location is within the UK.

This is probably is case the mail gets forwarded outside the UK.

Can Click & Drop be set to automatically generate CN22 customs labels for British military addresses?

Please add a Check Box or an option to allow the Planned Dispatch Date to be Set / Locked for a Session rather than having to be set for each order. Thank you. The option could need resetting every time there is a need to Log On

The new CN22 layout is limiting the customs description to 24 characters, whereas the import field specification is 50. The previous label layout at least managed 48 characters. Please fix.