When I import shipments where item values are in other currencies (including a currency identifier in the upload), CAD treats the unit values as GBP. EG - I try to generate labels for an order which my customer has paid USD 300 for - the shipment should have a CN22 generated as the shipment value is lower than GBP 270/USD equivalent. However CAD thinks the shipment is worth GBP 300 as it doesn't recognise the currency identifier for the shipment value to convert this value into GBP. This means that we will be mis-declaring shipments as CN23 which will affect their clearance and transit time to our customers, as well as obliging my warehouse to attach invoices to shipments rather than CN22 labels.

The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode and could see the delivery address that we were given did not match the postcode. But now the incorrect address can easily be used for the delivery label without any checks and sent out to an address that does not exist.

From the end of last week, we have not been able to access the Max Sort service for our overseas packages which weigh in excess of 2 kilograms. All the packages are books (i.e. printed papers) but the PS9 option is simply not appearing when postage is applied. Up to this point, we have been using Max Sort without issue for many months.

Checking in DMO, we see that the weights above 2kg are still correctly accepted for PS9. My guess is that an update to Click and Drop 'broke' the functionality meaning that Max Sort is mistakenly not appearing for these larger packages. Selecting 'Documents' instead of Parcel doesn't make any difference.

If we send via the other services which are correctly still available, we will be greatly overpaying compared to Max Sort for many countries. The range of service shown for Parcels as compared to Documents is greatly different now as well. I don't recall this being the case in the past which probably helps to explain where something has been broken.

Please resolve this as soon as possible.

Hi, I was wondering if this was possible? I was testing out the beta version and because I manually create orders I am having to go right to the bottom of the page to fill out order reference field, is it possible to have order reference as a separate field right on top of the page? I understand its on the right side in the current version but right at the bottom in the new beta version. This is very important for businesses who produce manual orders and its not convenient at all having to scroll to the bottom of the page, open the tab and fill out the field for each order. We are currently producing 60 labels per day and during xmas over 100 orders per day as our orders are each custom made orders to customer requirements hence we don't have a specific sku for each and having to use the order reference field on every order we create. Are we able to rearrange these fields to our likings? If not would it be possible to bump up the order reference field right to the top? Please? would appreciate if you would consider. Thanks

Here is a well known address:

NS&I
Glasgow
G58 1SB

Now let's try that with Click & Drop. Ah, you expect a recipient name and there isn't one. OK let's use 'NS&I' as a last name rather than a company name. Ah, no, can't do that as you expect a first name as well. So let's corrupt the company name slightly and use 'NS' as the forename and '& I' as the surname. Are we done? No, because you expect address details as well and there aren't any. OK let's put 'NS&I' again to get around that. It'll look stupid but never mind.

So suggestions:

1) Make the recipient first name just as optional as the title. Why on earth should I know someone's first name? I might know one or more initials but even that's not guaranteed.

2) Likewise for the last name as not everyone has the 'surname' equivalent at the end.

3) Have a tickbox to allow the recipient name to be skipped entirely as when writing to businesses there might not be one.

4) Add an optional free form entry field after the now optional name because when writing to a business there might be a department name or something, or when doing a one-off letter it really doesn't matter about title, firstname and lastname anyway as you aren't saving it anywhere.

5) Have a tickbox to allow the recipient street address to be skipped entirely as there might not be one of those either.