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263 results found

  1. gift message

    Please stop printing the gift message on the address label.
    This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.

    2 votes

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  2. Address book

    Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.

    1 vote

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  3. Custom 'Shipping Service' Names

    Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;

    Tracked 24
    Royal Mail Tracked 24 LBT

    Now I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;

    Tracked 24 - Parcels
    Tracked 24 - Large Letters

    You can add aliases (make sure you don't use spaces....) although this is only for use…

    3 votes

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  4. Fix duplicate batch uploads in click & drop desktop

    Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.

    There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time

    I've tried to trim down the log to the key events:

    "Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'

    [synchroniseConfigurationTasks] task forces application update!…

    1 vote

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  5. Improve Processing of Batched Orders in New Orders Grid

    The new version of the orders grid is a nightmare when processing a batch of orders.

    After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.

    So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.

    I need to do this for every parcel in the same batch. It's a nightmare!

    Once I…

    2 votes

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  6. Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150

    Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro

    1 vote

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  7. Support searching for partial order numbers

    Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)

    6 votes

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  8. limit customs value field to 2 decimal places as it is breaking payments

    Our website sometimes passes a customs value with more than 2 decimal places to click & drop; it is removing VAT for overseas orders which ends up like £3.4563 or something. There is no warning about this but payments will always fail, I only found out by changing things one at a time. Of course I should fix the website to only pass 2 dp but it is a standard woocommerce so loads of people are probably having this issue.

    2 votes

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  9. Add Ability to Adjust The Column Widths On Order Details Table

    Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.

    There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.

    Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.

    3 votes

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  10. Include additional fields into 'Dispatched orders Report'

    I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.

    1 vote

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  11. 1 vote

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  12. 1 vote

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  13. Sending to a local post office to hold for collection

    Have an option of sending to a local post office to hold for collection by customer.

    2 votes

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  14. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    1 vote

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  15. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  16. Let non business accounts have sku codes on the label !

    Let non-business accounts have SKU codes on the label

    I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.

    thanks

    1 vote

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  17. Extend Desktop Login Token Expiry

    Hi
    Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?

    At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.

    Here's the log

    "info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
    "warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
    "error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
    "Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/

    1 vote

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  18. Bug with shipping rules creation

    There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.

    This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.

    1. Add all the country groups
    2. wizard complains because some countries don't have a service
    3. Impossible to tell which ones
    4. give up
    1 vote

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  19. Remove orders that have been marked as dispatched on eBay

    If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.

    Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.

    1 vote

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  20. Letters / Large Letters to Dubai

    I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".

    It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates

    The customer does not have a post office box, just a physical street address.

    Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?

    I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…

    1 vote

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