General
173 results found
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Revert back to previous order of printing labels and CN22
The print order seems to have changed again recently, for the worst.
Previously the CN22 was always printed on the top left of an A4. This meant that you could select a DIFFERENT position for the postage label. Now both the CN22 and the postage label are set up to be printed in the same location. Not very convenient.
This does not seem to be adequately covered in the settings options.
Ideally it should be possible to select a different position for each of the Label and CN22. If not revert back to the previous situation of the CN22 always…
1 vote -
Update Delivery Company on EKM when tracking number is sent
Currently the tracking number is updated on EKM on manifesting. The order on EKM shows the number, but the delivery company is not updated, so the URL for the tracking is not created. The consequence is that any dispatch emails sent to customers are missing the tracking and Payment gateways, e.g. PayPal are not updated automatically with tracking (an important fraud prevention). The orders can have the delivery company added manually, one by one, but it is time consuming, Please can Click and Drop add Royal Mail as the delivery company in EKM when the tracking number is passed through?
3 votes -
Send Purchase Notifications to All Users on an Account.
Share notifications of purchases with all users on an account, so that all users can keep track of purchases in the absence of the booker, and there is less risk of duplication.
2 votes -
Editing manifested orders (add staff notes or channel reference)
Sometimes when we enter orders, the operative misses our invoice number in the channel reference, or forgets to put staff notes in there.
E.g, contents of a package may be missing.Once it has been manifested these fields are not editable.
It would be very helpful to be able to add this function please.1 vote -
ETSY BUG? - Multiple shipping notifications
We are noticing multiple shipping notifications sent to ETSY customers (37 in some cases). Would it be possible to reduce this to 1 notification?
1 vote -
Support Specifying Trading Name Over The API
I am passing the "tradingName" parameter but it is not being picked up by the API within Click and Drop.
1 vote -
Add Integration for Big Cartel
I understand there are many options for online stores but it would be good if Big Cartel could be added
1 voteHello, thank you for your suggestion. We do not plan to integrate with Big Cartel at this time but will nosier it for future development.
Kind regards
Click & Drop Team
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Import 'Company Name' Address Field For Amazon Orders
The 'Company Name' field exists in the Amazon order detail but doesn't import into Click & Drop. This has happened several times since mid-August.
1 vote -
Show collections on Dashboard
Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.
1 voteHello, thank you for your suggestion. We will consider adding collections to the dashboard in a future release.
Kind regards
Click & Drop Team
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Support Sorting & Filtering Orders by SKU
Add SKU as an option on the orders ready to print page so they can be ordered by SKU. We print in SKU order but it would be very helpful to be able to see and select certain SKUs before printing for picking purposes.
2 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Import Images With Orders From Integrations
When orders are imported from channels like eBay and Amazon, it would be good if the product images were also imported
1 voteHello , than you for your suggestions.
We will consider importing product images as part of order import.
We already import quantity of units for orders.
Could you provide some context as to how the condition of the goods you have sold is used in processing a shipment?
Thanks
Click & Drop team
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Add integration for Vinted
Please add an integration for Vinted
1 voteHello, thank you for your integration suggestion. We do not currently have plans to integrate Vinted, but we will consider this for the future.
Many thanks,
Click & Drop Team
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Retain Weight as Imported when Applying Postage in Bulk
There is no way at all to bulk assign postage and retain the weight specified by Shopify for each order.
I would love it if we could simply select all our orders of any one package format, go to Apply Postage and for there to be a tick box that enables it so all the weights already assigned to the orders are used, instead of inputting one weight for all the parcels.
We also need a method of assigning the weight to orders before Applying Postage for manually created orders
13 votesHello, thank you for your suggestion. We have improvements in plan to provide accurate weights for each parcel when applying postage in bulk.
Kind regards
Click & Drop Team
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Allowed to select "Parcel" and "RM48 LBT"
I have been incurring penalties for RM48 LBT parcels. An investigation has uncovered that I do not have RM48 parcel service, only Large Letter, but I have been allowed to choose size "parcel" and service "TRS48" which is a large letter ONLY band thus incurring a £1 penalty for every parcel.
1 voteHello, thank you for your suggestion. TRS 48 LBT (Letter Box-able Tracked) is available on parcel format to afford you the full 1000g weight limit TRS48 supports. You must still adhere to the service specifications, which for letter box-able includes a weight limit of 1000g, and dimensions matching that of Large Letter. Please speak with your account manager to get the full details of your services specifications. We will consider changes to make these limitations clearer in the future.
Many thanks
Click & Drop Team
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TRS Service and Large Letter / Parcel
TRS Large Letter Tracked.
Please can you implement a setting for TRS so that Shipping Rules work for both formats. There is no way for Click & Drop to tell the difference between Large Letter or Parcel, when using TRS above 750g (750g-1kg). A drop-down menu on products would be good.
1 vote -
Add Custom Label Positioning to OBA / Business Accounts
If you buy the suggested labels - 4 per page - you cannot choose the position of the label.
If you have small order numbers, you end up with lots of label sheets with unusable labels. This is wasteful. Bizarrely, personal accounts are able to customise the position.
3 votesThank you for your suggestion. We will consider adding custom label positioning to OBA accounts in future development.
Many thanks,
Click & Drop Team
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Option to Use Channel Order Reference as the 'Commercial Invoice' Number
We are getting busier with overseas orders and each month we have to go through the orders and process them by manually adding the 'commercial Invoice' details (number and date) for every overseas order.
1 vote -
Validate Unit Values Against Order Value
When completing a Customs Declaration would it be possible to have a product values check as you currently have on the weights?
1 voteHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Show Package Format on Open Orders Page
On the orders open page there are lots of headings to choose from to display or hide, but there isn't a way of showing if the items are parcels or large letters.
5 votesHello, this feature is in development and will be available soon.
Kind regards
Click & Drop Team
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Display Customer Phone Number On International Shipments
Please add an option to add the customer phone number to the printed shipping label. This is necessary for some of Royal Mail's international delivery partners as they sometimes require the phone number to be visible in order to deliver the package to some locations/buildings.
22 votesHello,
Thank you for your feedback. We are currently working with our International partners to determine what if any phone number should be printed and where it needs to appear.
Kind Regards,
Click & Drop Support
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