General
249 results found
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Add integration with The Range
The Range is becoming a good platform for us - we need an integration
1 voteWe will consider this for future development.
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Let non business accounts have sku codes on the label !
Let non-business accounts have SKU codes on the label
I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.
thanks
1 vote -
Extend Desktop Login Token Expiry
Hi
Can you extend the desktop access token to cover weekends and public holidays e.g. to say a week?At the moment it is too short. My work pc is always on and C&D desktop fails silently on a Monday. It looks fine and says that it is connected to the C&D servers but when I drop files in the folder, the C&D import history shows the file uploading indefinitely.
Here's the log
"info","message":"Trying to refresh access token...","timestamp":"2023-12-04T12:36:18.798Z"}
"warn","message":"Axios error during getting response from p","timestamp":"2023-12-04T12:36:19.005Z"}
"error","message":"Access token has not been refreshed, status: 400 error: undefined","timestamp":"2023-12-04T12:36:19.005Z"}
"Error during request uri: https://cnd-desktop.storefeeder.com/api/client/v2/upload-async/…1 vote -
Bug with shipping rules creation
There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.
This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.
- Add all the country groups
- wizard complains because some countries don't have a service
- Impossible to tell which ones
- give up
1 vote -
Remove orders that have been marked as dispatched on eBay
If an item has been marked as dispatched in eBay it should be removed from the pending orders page in click and drop.
Sometimes I send direct via eBay and it would be nice if when I logged in to click and drop only the orders "awaiting dispatch" on eBay were there.
1 vote -
Letters / Large Letters to Dubai
I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".
It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates
The customer does not have a post office box, just a physical street address.
Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?
I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…
1 vote -
Add Product Images to Picking Slips
Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?
1 voteThank you for your suggestion, we will consider this for future development.
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Add Ability to Clone Products
When I create a product I would like to be able to duplicate it.
I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.
1 voteThank you for your suggestion.
This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.
Kind regards,
Click & Drop Team
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Support Changing Trading Names After an Order is Created
We use multiple Trading Names when drop-shipping.
With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.
Would it be possible to do one or both of the following:
Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI
Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…
2 votes -
Tracking/delivery confirmation for letters
Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).
At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).
We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.
1 voteDelivery confirmations have been extended to cover a greater number of non-tracked services and formats, and we will continue to review the services and formats we can offer delivery confirmations for.
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Import Product Weight from eBay
The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?
Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.
6 votes -
Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
1 vote -
actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
1 vote -
Mandate PO Box / Tax Identifier Number When Mandated by Destination
Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.
When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item
For Dubai / UAE, shipments requires a PO Box number.
If data is required, then it should be marked with asterisk and be mandatory.
2 votes -
Filter by more than one product so all orders containing these products are selected
I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.
I would like to filter on more than one product so I can see a list of orders containing those products.
1 vote -
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref
Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!
1 vote -
reinstate the availability of printing QR label for tracked services at delivery offices
Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.
1 vote -
At the point where a sender address has been selected the page should not show that collection is available when it is not.
It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!
1 vote -
Remove sender address history
I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.
2 votes -
Shopify - import orders that are Authorized as well as Paid
Currently Click & Drop only imports orders with a Paid status. However some merchants (like ourselves) prefer to manually capture payments, in which case the payment status is Authorized. I would like to either see an option to decide which payment statuses are imported or for Authorized to be considered the same as Paid (which they are).
2 votes
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