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263 results found

  1. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  2. Add Ability to Clone Products

    When I create a product I would like to be able to duplicate it.

    I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.

    1 vote

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    Thank you for your suggestion.

    This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.

    Kind regards,

    Click & Drop Team

  3. Support Changing Trading Names After an Order is Created

    We use multiple Trading Names when drop-shipping.

    With the old order creation UI, the 'Trading Name' dropdown was at the top of the page. With the new Beta Create Order screen, the Trading Names part is further down the UI and therefore easier to miss.

    Would it be possible to do one or both of the following:

    1. Alter the layout so that the Trading Names dropdown is again at the top of the order creation UI

    2. Make it so that the Trading Name can be changed for an already created order prior to applying the postage in the event of…

    2 votes

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  4. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    1 vote

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  5. Import Product Weight from eBay

    The biggest thing which is slowing me down is entering weight for each item after I sell it. It would be so much easier if click&drop OBA could import from ebay weights I enter , could we have this update ASAP please ?

    Its a lot easier to pick up my items enter all specifics once list it ,and when sell it everything ready to go buy labels and ship, no messing around with weight.

    6 votes

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  6. Allow me to edit my Collection address

    At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.

    Alternatively, add the ability to provide some instructions for a collection address.

    1 vote

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  7. actually turn up to collections that I have booked

    There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous

    1 vote

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  8. Mandate PO Box / Tax Identifier Number When Mandated by Destination

    Mandate PO Box numbers when sending to Dubai or UAE, when using Royal Mail tracked services.

    When posting to Brazil or Portugal you are required to Provide a Tax Reference Number, unless this box is filled you can't post the item

    For Dubai / UAE, shipments requires a PO Box number.

    If data is required, then it should be marked with asterisk and be mandatory.

    2 votes

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  9. Filter by more than one product so all orders containing these products are selected

    I sell products that are the same weight and price so when customers buy 2 or more it is hard to manually select parcels containing the correct products.

    I would like to filter on more than one product so I can see a list of orders containing those products.

    1 vote

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  10. Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref

    Keep amazon order reference number on click and drop above 30 days so we can find it on Click and Drop and access tracking number. Order ref number have nothing to do with GDPR!

    1 vote

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  11. reinstate the availability of printing QR label for tracked services at delivery offices

    Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.

    1 vote

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  12. At the point where a sender address has been selected the page should not show that collection is available when it is not.

    It is very irritating to have to get a postage refund because at the point of purchase collection was promoted as available, but once the postage has been paid for a message pops up to say that it is not. The web site and databases need to be more 'joined up' . Clearly a different carrier becomes more attractive!

    1 vote

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  13. Remove sender address history

    I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.

    2 votes

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  14. Shopify - import orders that are Authorized as well as Paid

    Currently Click & Drop only imports orders with a Paid status. However some merchants (like ourselves) prefer to manually capture payments, in which case the payment status is Authorized. I would like to either see an option to decide which payment statuses are imported or for Authorized to be considered the same as Paid (which they are).

    2 votes

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  15. Update API Documentation

    The API documentation is still on version 1.0.0 (which I find hard to believe after a few years) - https://api.parcel.royalmail.com/

    We were able to create a shipment with multiple parcels in it (as per the docs) but now it seems we are unable to. There was also a bug where the same SKU could not be in two different parcels within the same shipment (so perhaps this was the solution)

    Please please please update the Click & Drop API documentation, and notify anyone using this API of forthcoming changes before they are implemented as per good practise

    1 vote

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  16. Ability to bulk export billing addresses (including emails) to XLS

    Currently, if you use the "export to XLS" it does not include the billing address and email associated with the order. I require the ability to export this information in bulk as this is the only way to extract customer email addresses from orders from marketplaces.

    1 vote

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  17. Add option to Mark Collections as Delivered / Completed

    I have spoken to customer services who have recommended I go through this feedback link as there is nothing they can do. We have two "active" collections where the packages have already been collected and been delivered, so want to either cancel them or move them to "completed" just to keep our active booked collections clear and tidy with just actual collections we are waiting on to make things easier to manage. One of the collections has an amend or cancel option, however I keep getting an error message saying an unexpected problem has occured, with a different reference number…

    4 votes

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  18. Add integration for PayPal orders and invoices

    I have clients who pay over the phone via PayPal, by invoice via PayPal but there is no integration to pull orders from there so I have to create them manually. Can you consider an integration for PayPal please?

    2 votes

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  19. Adding 'Product name' to Manifested Orders report

    Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time

    2 votes

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  20. Make 'Despatch Date' Mandatory If 'Future Dated Orders' Selected in Settings

    On 'Allow Future Dated Orders', I would like Planned despatch date mandated before I can move on to the 'Apply Postage' screen. I often mistakenly forget to enter the planned date.

    1 vote

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