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  1. Greater control over print layout,

    I would like to print the postage label and CN22 customs next to each other so utilizing A4 - 2 per sheet Self-adhesive labels. At present to print 4 labels and 4 CN22 it takes 8 sheets, these could be but on 2 sheets. More control to print maybe print label, CN22, and proof of delivery on one page.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  2. Add an order count on batches selected

    To get the total number of orders, I have to go to orders overview and select some orders and then look at the bottom to see the totals. This is a bit of effort because I only normally use the batches view.

    When you select batches, there's a summary which tells you x of y batches selected. It would be very useful to also show number of orders there and so not need to look at the orders overview

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  3. Bulk facility for proof of posting instead of individual certificates for each parcel

    We need bulk facility for click and drop when proof of posting is required. Instead of printing individual certificates for each parcel it would better to print out one certificate listing all the parcels . This could be fine by printing the bulk certificate from the batch history

    3 votes

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  4. make certain parts of click and drop private

    Please make batch information and manifests private. There is no need for users to be able to see this information - it is private for the business owner or accounts department only to see. Please advise if this will be available in the future

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  5. Show the Account Name in Dashboard

    I need an account name to show at the top of the Dashboard to let me know which account I am in when I switch to a different account.

    2 votes

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  6. Set up your site to 'remember' card details & return address for logged-in users?

    Could you please set up your site to 'remember' card details & return address for logged-in users? It's a nuisance to have to enter them every time I use the service. I would also like to see the 10 item limit increased or removed, please!

    (NB - I wasn't really sure what to select from the drop-down. I do have an online business account, but I've only ever used https://send.royalmail.com/ for Click & Drop, and it makes no difference if I'm logged-in or not).

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  7. Make it clear if a customer has purchased more than one of the same exact order

    This has happened a few times.. a customer has ordered the same product twice in one order but Click and drop only mentions the item once. if the customer ordered two items that were different they let you know by putting each product name in a row. but not when they order the same product twice.

    At least write (for e.g) 2x Ella Crop Top, so we are aware theres 2 items. you can see theres 2 items only when you scroll down and tap on order details but if you ship a lot of orders you know this can…

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  8. Reduce the size of the receipt fit on one page

    On your click and drop payment receipt can you shorten it so it prints on one sheet of paper.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  9. Combine the Customs Label with the Address Label

    It's really confusing & awkward to have one sheet (or 10) of address labels & one sheet (or 10) of customs labels. Matchign them up can be a PITA & very time consumng

    Why can we not have the Address and Customs label of the same package side by side ?

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  10. Print postage and customs label on one side of A4

    Currently if you choose to print on A4 you get three or four sheets of paper (international). We have to use to sheets just to cut out the postage paid and the customs declaration.

    That is bad for the environment. We are not large enough to have special paperwork or printers.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  11. Editable Dispatch Date

    If you are unable (or forget) to mark your posted item as dispatched on the day it is dispatched, the date you mark it is automatically inserted. If it is a couple of days later (after a weekend), the displayed dispatch date will be incorrect. Being able to correct this would be useful.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  12. Reorganise the fields in the Create Order screen

    Page: https://business.parcel.royalmail.com/orders/

    Change the order of the fields in the create order screen so I can add the Post Code after the recipients name.

    1 vote

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  13. Tracked 24 & 48 SMS Notifications

    Could we have an option to set defaults such as (have it applied or not) "Provide SMS notification to the recipient" & "Provide email notification to the recipient" for all tracked items. It would make sense rather then select those tick boxes on every order to be able to have it pre-set as default and option to manually untick those boxes for customers that don't want notifications. it would make processing a lot more efficient.

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  14. Don't print return address via QR code print out

    When I'm trying to create a label via Royal Mail send a parcel, it asks for the sender's details. I do not wish to have my home address displayed so I untick the option. The PDF after I've paid for postage does not show my home address. When I go to the post delivery office and have it printed via QR code my home address displays in the return sender field. Why is this and could this be fixed?

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  15. Add Integration for LightSpeed

    Hey, Lightspeed is a system that we're currently using which doesn't support Click & Drop integration. This would be ideal for us and many others. If you feel the same way then please vote. Thanks!

    2 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  16. PCCC Number On Shipping Label

    Can PCCC Number for South Korean Orders be added to the shipping label. There is already a field in shopify for additional information which people from South Korea enter,

    This would be case of importing that field into click and drop and adding to the shipiing label template.

    1 vote

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  17. Import Product Customs Data from BluePark

    Please import customs data such as country of origin and hs codes from BluePark as I have added this data to my products in BluePark

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, we plan to increase the amount of data we capture from BluePark integrations including Country of Origin and HS codes. We will update here when we begin to work on capturing this additional data


    Kind regards

    Click & Drop Team

  18. Add 'Product Description' to Despatched Orders Report

    Please could you add product description to dispatched orders report in click and drop

    2 votes

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    Hello,

    Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.

    Kind Regards,
    Click & Drop Support

  19. Add integration for Presta Shop

    I will like to see integration with Presta shop 1.7 and higher.

    22 votes

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    Hello,

    Thank you for your suggestion. This is not currently not supported but we will consider this in future developments.

    Kind Regards,

    Click & Drop Support

  20. Validate Postcode and Address Match

    The system automatically downloads the address from our website but without validating that the postcode matches the address. We get many addresses entered incorrectly by the customer and using the billing address with the different delivery postcode. The postcode and address do not match but Royal Mail is not using any checks or validation to check the postcode and address match. This means I am having to check all addresses one by one to see if they 'look' ok. We get quite a lot that are incorrect but they always got flagged up on DMO when we entered the postcode…

    153 votes

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    35 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Thank you for your suggestions. We are planning to introduce post town validation to help ensure your order data is as correct as possible.
    We will provide further updates as soon as we are able, but we expect this feature to be completed as soon as possible.

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