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301 results found

  1. Charging The 16p Supplement Charge Separately Causing Issues With Accounts Software Package

    This is causing havoc with my accounts package. If I have to pay an extra 16pence, it should be taken off at source, as it is difficult to balance books with an after the fact transaction.

    5 votes

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  2. Commodity / HS Code Changing

    We've been using customs code 95041000 for video games for years in the default setting for click & drop
    https://business.parcel.royalmail.com/settings/customs/. We don't upload item description or customs code on each order.

    The last two international orders have description of contents: 'packing tape' insead of 'video games' and code '3919100951' instead of 'video games' on the CN22 generated by click & drop. Please can you look into this as it must be a change at your end e.g. defaulting to a generic description/code rather than the one in our settings.

    7 votes

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  3. Set label formats depending on the user who's logged in, not for all users on the same account

    When you change the label size, it will change it for all users on the system instead of each user account. This can be frustrating when one user uses a 6x4 label and the other uses a 4x3 label. It would be better if there was a system where you can set it for each user or set as a global, just in case you had many user accounts.

    1 vote

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  4. Stops orders from being unselected if you accidentally open and then close one

    When selecting multiple orders manually, if you accidentally miss the tikbox it opens an order (that's fine), when you close that order however your whole selection is then unselected.

    1 vote

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  5. Stop Auto-Filling Customs Description

    The customs description "auto looks up" based on commodity code and replaces the description on the labels printed.

    However the description against a code is not necessarily the actual contents. For example 9209940000 covers parts and accessories for music equipment described in 9207xxxxxx and it automatically puts "guitar knob" every time on the documents despite me entering an accurate description "Electronic display for music synthesizer".

    It means that the package is returned by the destination countries customs agents, due to an inaccurate contents' description.

    This behaviour it is not helpful to us; it should only do this if the user…

    14 votes

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  6. Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.

    1 vote

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  7. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    2 votes

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  8. The following is what the previous interface had and would like to get on new one

    1. RESET ORDER
    2. we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
    3. ORDER VALUE
    4. we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
    1 vote

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  9. Quick Status Filter

    Add a couple of buttons on the top right of the new beta, to allow quick filtering of the order list.
    Currently, you have to click on the status heading, then work through the filter to say "is equal to", then type the status.
    It would be far quicker to have some quick select filter buttons above this column so you can very quickly filter new / postage applied / label generated orders without having to type it out each time.

    2 votes

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  10. Please clarify regarding adding extra items to already booked collections

    The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.

    However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…

    2 votes

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  11. Add Ability to Adjust The Column Widths On Order Details Table

    Currently, when you expand 'Order Details' to see a table of the contents of the order, the columns have fixed, uniform widths.

    There's no way to adjust them manually, and no text wrapping, so if the contents of one cell is too long, it gets cut off and there's no way to read it.

    Having all the columns uniform/the same width means that there are big spaces around the 'Quantity' and 'Price' fields (which are generally only a few characters long), and then 'Product name' is squeezed into the same width and cut off.

    4 votes

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  12. Service Total Including VAT Is Sometimes Incorrect

    We have noticed that on occasion the price of a service + VAT sums to a 1p more or less than the total.

    This has meant we have had to manually reconcile accounts.

    7 votes

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  13. Move back to open orders screen when deleting an order from the order details screen

    When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.

    It would be a much better flow and much less confusing if it takes you back to the open order screen

    1 vote

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  14. Rule to allow certain products to print labels to different printers (paper and labels)

    Rule to allow certain products to print postage labels to different printers (paper and labels)

    1 vote

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  15. Bug: Editing Customer or Product Details Not Reflected In Saved Products & Address Book Entries

    When you edit the customer address / product details during create an order, if you delete a line of text, it shows correctly on screen. However, the printed label (and entry in the address book) has the original line of text rather than the blank field.

    The only way around this is to edit the address / product data in the address book / product list before creating a new order.

    This needs correcting, as I often end up having to request a refund for labels because of this.

    3 votes

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  16. allow users to sort 'product detail'

    allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
    Also if you try to highlight a product number or tick the tick box but miss…

    1 vote

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  17. Please make 'Order Details' auto-expanded on page load

    When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.

    Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.

    Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…

    1 vote

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  18. Status Heading

    With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.

    1 vote

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  19. The new Beta version needs tuning as is.

    Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…

    1 vote

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  20. Tracking status for international orders

    Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.

    2 votes

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