General
303 results found
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The new Beta version needs tuning as is.
Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…
1 vote -
Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
2 votes -
Add post method to new BETA
Incorporate the postage method and pricing functionality into the new BETA version. The previous version included a seamless process for handling postage methods and prices, crucial for ensuring accurate post details, especially if the buyer opts for an upgrade. The eBay integration worked flawlessly on the old version, and it is imperative to replicate this functionality in the new BETA to prevent any inconvenience for our customers.
By adding this feature, not only will it enhance customer satisfaction, but it will also contribute to revenue generation, considering the potential loss if upgraded postage options are not visible. Let's prioritize a…
1 vote -
Highlight last order viewed
There use to be a green highlight next to the last record that had been opened and closed. This was very useful when we were going down the new orders list as it quickly enabled us to see which recorded we had just looked at and therefore which was the next in order.
This is even more important now as the record is opened in a new tab and when this tab is closed it is not obvious which record you were just looking at.
Please add this feature back in
1 vote -
Store National Identification Numbers in Address Book
When sending items to certain countries, we are expected to enter the national identification number for the recipient
a) Should this be a mandatory field and prevent applying the postage if not completed?
b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!2 votesWe will consider storing Addressee Identification References and Tax Identification Numbers against address book entries in a future release.
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eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
1 vote -
Beta Version
The new beta version opens new tabs within Click and Drop for every order. Is there a way to change this. Also we have found if we are using the beta version with one log in and not for all logins the orders will not be processed correctly. We had orders going back to 'new order' stage even though the postage had been applied and a label had been printed.
2 votes -
gift message
Please stop printing the gift message on the address label.
This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.2 votes -
Address book
Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.
1 vote -
Custom 'Shipping Service' Names
Allow us to rename shipping services, so it's easier for users to recognise what service is for what. For example, I have the following services I use regularly;
Tracked 24
Royal Mail Tracked 24 LBTNow I know it's a Royal Mail service, so it's not necessary to say that... LBT, unbeknownst to me until recently, means it's a letterbox item - ie, large letter. I would love to be able to rename them to;
Tracked 24 - Parcels
Tracked 24 - Large LettersYou can add aliases (make sure you don't use spaces....) although this is only for use…
3 votes -
Fix duplicate batch uploads in click & drop desktop
Since moving to 64bit, the Click & Drop desktop regularly duplcates one of the files that we drop into the watch folder. It is causing a lot of problems identifying and deleting the duplicated batch that has been uploaded.
There's always a message in the C&D desktop log file which appears to shut down the watch process and restart it apparently to perform an update - sending the file a second time
I've tried to trim down the log to the key events:
"Started awaiting for result for:.... FilePath: ...\Click & Drop Desktop\Watch\batch11_231117.csv'
[synchroniseConfigurationTasks] task forces application update!…
1 vote -
Improve Processing of Batched Orders in New Orders Grid
The new version of the orders grid is a nightmare when processing a batch of orders.
After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.
So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.
I need to do this for every parcel in the same batch. It's a nightmare!
Once I…
2 votes -
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro
1 vote -
Support searching for partial order numbers
Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)
6 votesHello and thank you for your suggestion. We will consider adding the ability to search for partial order numbers and other order identifiers.
Many thanks
Click & Drop Team
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actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
2 votes -
Include additional fields into 'Dispatched orders Report'
I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.
1 vote -
1 vote
We will consider this request for future development.
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1 vote
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Remove sender address history
I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.
3 votes -
Sending to a local post office to hold for collection
Have an option of sending to a local post office to hold for collection by customer.
2 votes
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