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96 results found

  1. Email notification wording

    Yesterday I performed a test of the customer email notification to see it it would be of any use to our workflow.

    Bit of info as to my workflow. Not only do I post direct to my customers, I also post on their behalf to their customers. To do this I have their details set up as different Trading Names so that all their details appear on any post or customs labels.

    The test I performed was for an item posted direct to one of my customer's customers so the postage label had her details etc on it. For the…

    2 votes

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  2. Tracking Number is Missing on Click & Drop Desktop Results

    Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.

    10 votes

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  3. Beta Orders Grid Doesn't Display 'Generate Labels' After Applying Postage to a Batch

    In the current version, as soon as you apply postage to a batch, you can generate labels from a displayed link, but with the March 2023 Beta version, after applying postage you have to scroll manually to the top of the screen, click 'Batches' then generate labels. Very time-wasting compared to the current method. Also, when we have several staff working on dispatching at the same time, it is not clear which batches are which and this really slows down the process and disrupts the dispatch flow. Please put back the 'Generate Labels' link after applying postage, thanks.

    7 votes

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  4. Tracking status

    Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .

    12 votes

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  5. Supporting Adding Shipping Instructions To Orders

    Add support for shipping instruction (notes) to any order, for example if the order has to be boxed or go into a jiffy we can save the notes so anytime the order sells the packer knows how it should be sent.
    or for example sometimes an Amazon item listing title does not specify the colour in the title but instead in the description, we can add "send a blue one" to the notes and so on the packing sheet the details always show up.

    1 vote

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    Thank you for your suggestion. Click & Drop contains such a feature, Customer Delivery Notes, which can be used to add notes to an order and will be reproduced on your despatch note. Please ensure you have your label settings configured such that a despatch note is generated. 


    Many thanks


    Click & Drop Team 

  6. New Orders Grid - Tracking Numbers Link Don't Work

    In the new version of the orders grid, where the tracking number is shown, if you click on this link it does not take you to the track and trace page and complete the tracking number like it used to, it now takes you to a help page. Please can you fix this as otherwise it is pointless having the link there at all.

    2 votes

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  7. Make Opening Orders in Tabs Optional in Settings

    Why does the new beta version of Open Orders seem to have a long list of tabs at the top with each order in it?
    I didn't see them at first and kept getting a message up saying "too many tabs open close some" or something similar. Then i noticed them a couple of weeks after starting to try this beta version and there were hundreds open.
    So i closed them all, but as soon as i clicked in each of the open ones on the page to apply postage, the tabs opened up again.
    I have NO IDEA what…

    4 votes

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  8. Support Cloning Despatched Orders

    Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.

    22 votes

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  9. Single Button to Clear Filters

    It would be good to have a single click reset function available in the table header; rather than the 2 click.

    1 vote

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  10. Issue with EU customs - Bug?

    Despite filling in all of the customs information and attaching forms CN22 / CN23 via Click & Drop to my packets, I am starting to get an increased number of issues raised by customs in EU countries.

    They seem to want more information from the recipient (such as national id and tax information), or a letter from me confirming the items in the packets (!), or a commercial invoice (despite the customs label and included invoice in the packet). Actually Spain said "the necessary documentation can only be sent by the sender" but they asked for id on the recipient(!)

    1 vote

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    Thank you for your message. We aren't aware of any universal tax identifier requirements for Spain or Italy, however, depending on the nature of the goods and transmission, further information may be requested by the receiving customs to ensure the shipment is fully compliant. 


    If you have a specific example of a shipment, please contact the helpdesk with the details of the shipment, so that we can investigate if there are any anomalies.


    Many thanks


    Click & Drop

  11. Tracking: Show a shipment has been 'Collected'

    When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.

    18 votes

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  12. New Orders Grid: Product Name is Truncated. Show Full Product Name

    The new beta Orders Grid is less-usable for our business as the product name is truncated, showing ... at the end.

    Our unique product code to identify the item that was sold is at the end of the product name, therefore we will have to manually check eBay + Amazon to see what the customer has actually ordered.

    5 votes

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  13. Shopify import Partialy Fulfilled Orders

    Currently, only unfulfilled orders are imported from Shopify.
    Partially Fulfilled Orders are not imported.

    This is a deal breaker for me as Evri does this automatically so I will be moving my business elsewhere until this is fixed.

    3 votes

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  14. Save Column Customisation Settings

    Please log into Click and Drop and select orders > overview, at the end of the column headings on the right hand side there is a small white cog wheel (see below) select this and from the drop down select store postage method, this will display which postage method your customers have selected. THIS CANT BE SAVED, this needs to have save function so you can see this everytime if you wish, instead of having to do it for every login.

    2 votes

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    Hello and thank you for your suggestion. Click & Drop  saves your column customisation settings on your computer. If your column customisations are not being saved for when you log back in, please check your cache and cookie settings. 


    Many thanks

    Click & Drop Team

  15. Support Filtering the Orders Grid by Country

    On the Beta version of OBA Click and Drop, you can sort by country, but you can't filter. When you try to click the drop down menu by 'Country', the whole section closes down as if you clicked off it. Needs fixing before the final build is released.

    4 votes

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  16. Most complicated eBay order integration system possible

    WOW!!! When I post something through eBay I click "Buy postage label", enter "Weight", click "Type of item" and select "Postage service". Takes less than a minute and label is printed. Having to manually upload a spreadsheet with all the details would take hours. For the sake of a few pence in savings it is definitely NOT worth my time. Why can't you do what eBay and other couriers do which is automatically import everything except the weight and service required. Surely it can't be that difficult. eBay, Parcel2Go, Parcel Monkey, DespatchBay etc. all do it. Or am I missing…

    1 vote

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  17. Update the system to show Tracked 24 and 48 items can be dropped off at post office

    I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
    The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'

    However in several places, the web site and click and drop instructions have not been updated to reflect this.

    For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…

    4 votes

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  18. Allow your customer service reps to open links

    Several times, when I have had to contact the click and drop support email, I have to laboriously explain something using attached photographs, while a brief videoclip would have demonstrated the problem far more clearly. I posted a short video on YouTube but was told that you aren't allowed to open external links. I get that there are security implications, but you seem to be the only support service that can't open links. I deal with dozens of others (web hosts, payment processors, etc.) - they have no problem with external links!

    1 vote

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  19. Click & Drop Desktop 32 Bit Has Stopped Working

    Click & Drop Desktop has been working fine for several years on my 32bit pc. Today, it popped a msg up "64 bit Windows is required" and exited. Every time I try to run it since, it says "you have logged in" then about 5 seconds later "64 bit Windows is required" and the program exits.

    The file Click & Drop™ Desktop.exe on my pc hasn't been modified for 10mths so it must be something at your end.

    1 vote

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  20. Unable to search orders that are manifested

    Hello. I used to be able to do this, but as of lately it doesn't work...

    Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).

    So imagine this situation (I am in now), a buyer asks me for a…

    10 votes

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