General
97 results found
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allow collection address to be changed
I have attempted to add another address, used it as default but you still use my first address to request pickups from.
There should be an option to change the pickup address please.
1 voteHello. You can change your collection address in your settings/collections page. Please note that this will only affect collections booked after the change.
Many thanks
Click & Drop Team
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Shopify import Partialy Fulfilled Orders
Currently, only unfulfilled orders are imported from Shopify.
Partially Fulfilled Orders are not imported.This is a deal breaker for me as Evri does this automatically so I will be moving my business elsewhere until this is fixed.
3 votesYou can now import partially fulfilled orders from Shopify. Please review your shopify integration settings.
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Display Product full description in Open Orders Screen
Display Product full description in Open Orders Screen.
Abulity of seeing products that are going to be posted from Open orders ScreenThis will speed application of postage
1 vote -
Repositioning columns in the Open orders screen.
Repositioning columns in the Open orders screen.
It would be helpful to be able to drag and reposition order of columns in the Open Orders Screen3 votes -
Update the system to show Tracked 24 and 48 items can be dropped off at post office
I understand dropping off Tracked 24 and 48 items at a post office was not allowed until relatively recently.
The 'https://www.royalmail.com/sending/uk/tracked-24' page clearly states 'Alternatively, you can choose to print and apply your own label and drop your Tracked 24 items off at a Post Office or at a Parcel Postbox near you.'However in several places, the web site and click and drop instructions have not been updated to reflect this.
For example, the 'https://send.royalmail.com/' page has a graphic for the 'Print at home' option which suggests 'Take your item to a Post Office' but…
4 votes -
Generate the required customs forms for posting goods to the Channel Islands
Customs forms are required for sending goods to the Channel Islands: https://personal.help.royalmail.com/app/answers/detail/a_id/98/~/help-sending-mail-to-the-channel-islands-and-isle-of-man
These forms are not currently generated by the Click & Drop service. The service should generate them.
1 vote -
Tracking Number is Missing on Click & Drop Desktop Results
Since the last update the tracking number is no longer returned in the results csv when importing orders with Click & Drop Desktop.
10 votes -
Tracking status
Tracking status, Click & Drop says this feature has been completed, but when I go to Reports, Manifested orders. The tracking status header is showing but there is no tracking information. Can this be sorted out as this would be very useful feature to keep check on the progress of our tracked mail we send via C&D without having to check each item individually .
12 votes -
Add Notes on Orders
We use Click & Drop as our sole dispatching software. It would be very useful to be able to add notes to orders, whereby if a customer has a specific request for an order, and they message us, we can add this to the notes and the notes will be printed on the label sheet.
For example, "please send a blue one". Some of these details are not added at checkout, rather customers message us directly. We then have to locate the order, print it individually, and write on the individual note.
1 voteHello, thank you for your suggestion.
You can already add both 'Staff Notes' and 'Customer Delivery Instructions' to an order. Customer Delivery Instructions are printed on the despatch note, whereas Staff notes are only visible in Click & Drop. You can access these notes by selecting an order and clicking 'Order details'. We hope this helps,
Kind regards
Click & Drop Team
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Unable to search orders that are manifested
Hello. I used to be able to do this, but as of lately it doesn't work...
Basically when I search an order ID or using a buyer's post code for example, then click the order (using the search bar/results in the top right corner), nothing happens! I want to view the order information, get the tracking number etc, but I am unable to do so! on manifested orders (if the order is not yet manifested, it allows you to check the details, but not once manifested).
So imagine this situation (I am in now), a buyer asks me for a…
10 votes -
Clicking an Order in the Search Box Doesn't work
If I search for an order in the search box it will appear, but then when I click on the order in the search, nothing comes up. So as of now cannot see and view any historic orders and print off proof of posting or tracking numbers etc
7 votes -
Delivery reference number for standard services
When you use BPL1 & BPL2 service for large letter, the 2D Barcode number is not displayed on the order page in Click & Drop.
This is always generated when you purchase the label, so I am not sure why this information is not able to be put on the order and then when the manifest is generated, the delivery tracking number is also exported to Amazon/eBay etc
1 voteThank you for your suggestion - Click and Drop will show you the reference number once you have printed the label. Click on the order - On the Black bar - click on the cog wheel on the far right side and tick Tracking number - the barcode number will then appear on your order in red.
Kind regards
Click and Drop Support
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Support Adding Additional Shipments to a Collection Booked for Today
Once one collection is booked, let people add additional packages if the postman was still not here.
For example:
I booked a Collection yesterday for 3 packages,
I then sold another 3 items, but the only option is to book another collectionfor the next dayMy postman hasn't been here yet, so he could easily take "tomorrow's" packages, and this way avoid coming here twice. Maybe change the way collections are booked, by Address and not package, like UPS does.
2 votesHello, you can hand any additional items you have to the postman as part of your booked collection.
Many thanks
Click & Drop Team
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Tracking: Show a shipment has been 'Collected'
When using the "Book a collection" service, It would be nice if the scan that the postman did on collection would update the tracking status.
18 votes -
Logos on labels
Hi - Would it be possible to now remove the Birmingham 2022 logo from the labels and going forward could this be more of an OPT IN to include on labels rather than it has to be included on labels - some of our clients prefer their logo's on the labels - thank you
1 voteYou can specify the logo you want shown on labels in Settings > Trading Name.
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Support Cloning Despatched Orders
Often, a customer returns a despatched item to swap for a different size, etc. It is currently not possible to generate a new label using the name & address details from an existing despatched order. Instead, the label for the replacement item needs to be created from scratch manually. Suggest providing a new option in the drop-down "action" box when looking at a past label order, to create a new label order using the same name, address and contact details.
22 votesCloning of manifested orders is now available as a feature in our beta Manifested Orders Grid. We have a help guide explaining how to clone orders.
Many thanks,
Click & Drop Team
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Please include an option to not print the Certificate of Posting for Online Postage
I don't need the Certificate of Posting - I get an email receipt anyway. I do want to print the shipping label on an 4x4 labels on an A4 sheet though. The Certificate prints over & wastes two labels unnecessarily.
1 voteHello, you can enable or disable the printing of the Certificate of Post in your Settings > Label Format
Many thanks
Click & Drop Team
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Importing Store Shipping Method From WooCommerce With Order
We have to select the 'standard' or 'tracked' shipping option for every order.
Am I missing something here, but there must be a way of getting that information automatically imported/transferred over from the WooCommerce order details.
2 votesHi and thank you for your message. I can confirm we do import the Store Shipping Method from WooCommerce. As the service as defined in WooCommerce doesn't correlate to Royal Mail services, you will need to map the store postage method to the particular service you want to apply in C&D using Shipping Rules.
Many thanks,
Click & Drop Team
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Whats going on with C+D Add a new Address Book Entry page
I use firefox which is up to date. When i added a new address to the address book in C+D the pop up page which you fill in had a side scroll bar.
Now that is missing.
The only way to get to the "Create new address book entry" button and the "cancel" button at the bottom of the popup page is to set the zoom of the page at 60%. Then the text is so small i can't read it sometimes.
There is a horizontal scroll bar, which scrolls to blank space, and is completely unnecessary as you can…2 votes -
searching and reordering past deliveries
It would be really useful to be able to do a search of past orders (by name or postcode) to bring up past deliveries and to enable quick reordering. There's no option to do this. Also, tracking of parcels should automatically link to the order without having to so a separate track and trace search
3 votesHello,
Thank you for your feedback. Click & Drop has a search function at the top right which will allow you to identify past and present orders.
Kind Regards,
Click & Drop Support
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