General
87 results found
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The new Beta version needs tuning as is.
Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…
1 vote -
Tracking status for international orders
Why does the Click & Drop system never show international orders as delivered when it is shown as such in the Royal Mail app.
2 votes -
Store National Identification Numbers in Address Book
When sending items to certain countries, we are expected to enter the national identification number for the recipient
a) Should this be a mandatory field and prevent applying the postage if not completed?
b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!2 votesWe will consider storing Addressee Identification References and Tax Identification Numbers against address book entries in a future release.
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gift message
Please stop printing the gift message on the address label.
This started happening about a month ago and is really unhelpful - it is currently printed under the heading 'SafePlace' and makes no sense, it needs to go inside the parcel (which I do with a separate gift card but could be printed on the packing slip too) not on the outside.2 votes -
Address book
Allow creation of Groups in Address Book. I have a number of addresses that are used on a regular basis and it would be good to be able to select them as a group.
1 vote -
Improve Processing of Batched Orders in New Orders Grid
The new version of the orders grid is a nightmare when processing a batch of orders.
After I enter weight/shipping details, and click Apply Postage, it doesn't take me back to the batch of orders I'm currently working, it takes me back to the main list with ALL my orders.
So I have to go back to the tab with list of batches, select the one I was working on and then find the relevant parcel I need to apply postage info to.
I need to do this for every parcel in the same batch. It's a nightmare!
Once I…
2 votes -
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150
Shopify, read whether or not an order has had VAT charged under IOSS and set sticker accordingly, shopify charges based on eur 150 threshold at live exchange rate, so it'd be better to just set this dynamically than setting a value in GBP in click and drop, Shopify checkout has checked out in customers currency for several months now, so everything is done in euro
1 vote -
Include additional fields into 'Dispatched orders Report'
I want to get a better understanding of my overall shipping needs (parcel weights, costs, destinations, service used) so that I can improve the service that I provide to my customers through my online store (i.e. a free shipping service for orders over £***). Please could you include the fields from the 'Order Overview' table into 'Dispatch Order Report' or make the Order overview table exportable to CSV.
1 vote -
1 vote
We will consider this request for future development.
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1 vote
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Remove sender address history
I regularly use the Royal Mail website for click & drop for my business. When sending an item & choosing a return address for 'where are you sending it from?' I have an array of addresses come up as I have moved house a few times over the last couple of years. It would be great if there was the option to delete some of these addresses to make it easier for me to select my current and only address.
3 votes -
Sending to a local post office to hold for collection
Have an option of sending to a local post office to hold for collection by customer.
2 votes -
Please clarify regarding adding extra items to already booked collections
The Click & Drop service is great and the free collections are an excellent feature that mean I will use Royal Mail over and above any other service.
However, while the website site says 'if you want to add other items to your booked collection, just hand them to your postie', on the three occasions I have tried to do this, the postman says he can't take them because they aren't in his system. As such he has to make another call to collect the next day, which seems very wasteful! In fact, they ARE in the system, because I…
1 vote -
Let non business accounts have sku codes on the label !
Let non-business accounts have SKU codes on the label
I just need a means to have a code on the label, so this feature, which you also already offer for business accounts would be ideal.
thanks
1 vote -
Bug with shipping rules creation
There are a few countries that do not have a postage service and so you cannot create a shipping rule if they are in the list.
This makes it very difficult if I want to create a shipping rule for "international" ie every country except my own.
- Add all the country groups
- wizard complains because some countries don't have a service
- Impossible to tell which ones
- give up
1 vote -
Letters / Large Letters to Dubai
I have just had a letter returned from the international Royal Mail hub as "NO PO Box # RTS".
It was sent to Dubai - looking online, I hve found https://www.royalmail.com/sending/international/country-guides/united-arab-emirates
The customer does not have a post office box, just a physical street address.
Surely it would be helpful if this information / warning appeared on Click & Drop - would the post office even know to reject it I wonder?
I could potentially have sent it as a small packet according to that guidance, but not even sure if that would be an option without trying it! Another…
1 vote -
Add Ability to Clone Products
When I create a product I would like to be able to duplicate it.
I only have to modify my SKUs for each product I post as the rest of the properties of the product remain the same.
1 voteThank you for your suggestion.
This feature is currently in development and will be available in the near future when the new version of the Products page is made available to users.
Kind regards,
Click & Drop Team
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Allow me to edit my Collection address
At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.
Alternatively, add the ability to provide some instructions for a collection address.
1 vote -
actually turn up to collections that I have booked
There's only about a 50% chance that you actually turn up to a booked collection, multiple times I have had to book several collections before you actually pick it up, it is ridiculous
1 vote -
reinstate the availability of printing QR label for tracked services at delivery offices
Previously I was able to get my QR label for tracked services printed at the delivery office. This service has now been removed, probably as not all offices could print the label. Surely the proper thing to do was to give all offices this ability instead of removing the service from all. Not everyone has a printer that is good enough to ensure the QR and barcodes are printed correctly.
1 vote
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