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63 results found

  1. Support Adding Credit to Accounts to Reduce Card Payments

    Have the abililty to pre load the account with funds so that we don't have to authorise a credit card transaction or paypal transaction every time we produce a label

    24 votes

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  2. Click & Drop API Generate Labels

    I have a few issues with Royal Mail Click & Drop API.

    [1] When sending a request to /orders with the LabelGenerationRequest.IncludeLabelInResponse, 400 Bad Request is returned with 'Amount of labels across all items must not exceed 1'. This is using the CreateOrders end point and on each order is has the property to request a label. With any or all orders as true, this error is returned and no orders are created.

    [2] Tracking number is not returned in the response, even when the order is successfully sent to Click & Drop account and has postage applied based on…

    1 vote

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  3. Click & Drop Desktop Forgets Password

    The latest updates to Click & Drop desktop randomly forgets your password when the app starts up.

    It may be related to Click & Drop Desktop updating, or Windows updates, however it never used to happen and is very annoying when you rely on the service being on!

    5 votes

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    Hi, thank you for your message, We will investigate how log in behaviours are working in our new version of desktop and update here in due course. If you find this issue recurring, please contact the help desk so that we can investigate further. 


    Many thanks


    Click & Drop Team 

  4. Collections Statuses Aren't Always Updated

    The status of a Collection doesn't always update properly. I have several of collections that were collected but in my account appears as awaiting collection. One of them was collected, but appears as 'Attempted', and the email said the item wasn't available for collection, so now I don't have any proof of postage for an international shipping.
    Please fix this. thank you.

    2 votes

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  5. Store National Identification Numbers in Address Book

    When sending items to certain countries, we are expected to enter the national identification number for the recipient

    a) Should this be a mandatory field and prevent applying the postage if not completed?
    b) Once entered, it should be stored with the address book entry for that customer, as it will always be needed for them!

    2 votes

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  6. Support searching for partial order numbers

    Hi, when searching for an order number it is only possible to search for the full number but not partial numbers. As you are adding a # in front of imported order numbers, that makes it possible to use a barcode scanner to search for an order (order number in C&D: #12345,barcode Scanner delivers 12345, C&D search shows no results)

    6 votes

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  7. 1 vote

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  8. Add integration with The Range

    The Range is becoming a good platform for us - we need an integration

    1 vote

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  9. Add Product Images to Picking Slips

    Is it possible to have images on the picking slip from Shopify when it arrives in the click and drop list so w can print the picking slips and see the image of the product?

    1 vote

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  10. Tracking/delivery confirmation for letters

    Any chance we could see click and drop have 'letters' included with tracking/delivery confirmation in the future? (not just large letters and parcels).

    At the moment, a marketplace such as Etsy won't add tracking details for customers (via click and drop) that purchase orders though us (that are sent with the 'letter' size).

    We send many letter size shipments daily and it's a shame that they don't count towards Etsy's tracking system.

    1 vote

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  11. Allow me to edit my Collection address

    At the moment I can only use the address as returned by your address look up, I cannot make any amendments to the address after I have selected it. I would like to add my house number in addition to the name, as my house is moiré readily identified by number.

    Alternatively, add the ability to provide some instructions for a collection address.

    1 vote

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  12. Adding 'Product name' to Manifested Orders report

    Can we add "Product name" column to the XLS export? It would vastly help to understand quantities of certain product shipped in a period of time

    2 votes

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  13. Pull Shopify Fulfillments for Shopify Subscription renewals

    The C&D Shopify integration needs to be updated to pull in shipments for both new Order and Fulfilment events to work with Shopify's new Subscription APIs.

    We are using the Shopify subscription APIs on our shop and when a subscription is renewed, Shopify adds a fulfilment to the existing order, they DO NOT create a new order. So none of the subscription renewals are being sent through to Click & Drop.

    Would it be possible for you to update your integration to cover this so that you are pulling in the data for both Order events and Fullfillment events in…

    13 votes

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  14. Support More Label & Document Sizes

    Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.

    3 votes

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  15. Show Address Book Entries in Search Results

    We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.

    We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.

    Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.

    Twinned with results…

    3 votes

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  16. Delete Orders Using the API

    The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.

    4 votes

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  17. Amend a Future Despatch Date

    As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…

    12 votes

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    Hi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.


    Kind regards


    The Click & Drop Team

  18. Support Booking Collection With Buying Postage Label

    As it stands I have to go through two separate processes to:

    (a) pay for postage of a package in Click & Drop
    (b) go to a different screen to book a Collection.

    Could you please integrate these two processes so we can optionally arrange and pay for a collection when we buy the postage.

    It will make our workflows shorter; we only have to pay once rather than twice under the current system. This will save us time

    4 votes

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  19. Show collections on Dashboard

    Why can't I see booked collections linked to items on the dashboard. I have the email confirming the collection and apart from that only the payment record. Nothing about the status - late etc.

    4 votes

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  20. Option to Add SKUs in C&D Reports

    Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.

    2 votes

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