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  1. Correct the wording on where and when a 24 - 48 Tracked parcel can be dropped off.

    The current wording states that 24-48 Tracked and 24-48 Tracked Age Verification can NOT be dropped into a Post Office, it is very specific for those two services, it does not mention 24-48 Tracked Signed For, thus it is misleading and implies that the Signed For service CAN be dropped into a Post Office branch. It should either include ALL services by their exact titles or simply state ALL 24-48 Tracked services.

    When this service is chosen it should also offer opening times for the depots where it CAN be dropped in, and show the nearest to your home or…

    1 vote

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    Hello, 


    Thank you for your feedback on this issue. We have now resolved this. 


    Kind Regards,

    Click & Drop Support 

  2. Add more Payment Options

    The payment options on the 'Business' Click & Drop system are inferior to those on the 'casual' Send an Item system, in that in order to avoid PayPal all the card info has to be entered manually, including billing address, email etc that are pre-populated in the 'casual' system. Be great to have the same facility in both.

    Please consider adding a payment service such as WorldPay or Stripe.

    6 votes

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  3. Show Customer Upgraded Postage on Click & Drop from Amazon / eBay

    Show customer upgrade on postage via eBay or Amazon on click and drop. if customer has chosen an upgrade or even free deliver, please show it on the options, so we can apply what they require. visually this is needed

    2 votes

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    0 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello, thank you for your suggestion. This is already possible in the Order Details pane and is shown as 'Store Postage Method'. Furthermore, you can build shipping rules to apply postage automatically according to the 'Store Postage Method' selected by your customer at the point of sale. 


    Kind regards


    Click & Drop Team 

  4. Batch Together Orders Quicker

    I get annoyed that all batches from new to previous batches are shown on screen, it doesn't allow you to select all, as that would select old batches. Needs to be quicker to select all.

    1 vote

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    Dear User,

    Click & Drop offers a ‘Select all’ option in batches. From your comment, we assume you are looking to proceed to manifesting? If this is the case, we can confirm that selecting all and then manifesting will not adversely affect those batches you have already manifested.

    Kind regards

    Click & Drop Team

  5. Send the 'delivery confirmation' number to woocommere

    You currently send the tracking number and a delivery confirmation number to ebay. This is the exact same that you can and should do for woocommerce.

    Currently you only send the tracking numbers into the WC notes field, and you do not send the 'delivery confirmation' numbers.

    There is no reason why you cannot allow place into the WC order a note when there is a delivery confirmation number.

    Without this information our business is not able to keep track of delivery confirmations and does not allow us to manage and communication about the delivery status.

    A direct result, we…

    4 votes

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    2 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Send delivery confirmation number to Squarespace

    The Squarespace integration is currently lacking the ability to send the delivery confirmation number from Click & Drop to Squarespace.

    This means if you mark the orders as despatched via Click & Drop, the customer is sent (untracked_service) in their dispatch confirmation email - which is confusing and not a great customer experience.

    This feature is available via Shipstation so it is possible.

    2 votes

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    Completed  ·  1 comment  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  7. DropBox Retirement. C&D Desktop Falls Short (A step Backwards)

    As you know you are retiring the DropBox method in June so the alternative that you are offering needs to offer the same service or better. As it stands it’s a step backwards having a Maximum Limit of 50 Labels per batch!

    My system includes the weight and service in our orders CSV Batch File and we use the DropBox method so all labels are generated regardless of an order amount being above 50 but the ‘Desktop Versions’ works differently. If above 50 on the Desktop Version it displays a sidebar notification warning that the labels will not be generated!…

    2 votes

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    Completed  ·  5 comments  ·  Click & Drop (Registered) OBA Account  ·  Flag idea as inappropriate…  ·  Admin →

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  8. Add 'collection' option to click & Drop accounts

    Stop having to log out of a Click & Drop online account to be able to arrange collection from home address. Presently this is the only way to arrange and pay for collection, which negates the useful integration features of the account, and prevents customers spending more money with you....

    3 votes

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  9. Bold Print for more than 1 qty ordered for an item

    Prior to last release, any item that was ordered with a quantity more than 1, was shown in Bold. This has now disappeared. This was a very useful for order packing to ensure the right quantity is sent.

    Can you please reinstate this functionality.

    36 votes

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  10. Clone Manifested Orders

    I would like to be able to clone from a manifested order, not just orders that are new.

    There are times i need to resend an order out to the same customer. Could be to replace a faulty item as an example. Rather than having to recreate a postage label from complete scratch. It would be good to go to the manifested order and have the option for a drop down "Re-Create Postage Label" along with "Re-Generate Paperwork".

    This new "Re-Create Postage Label" option goes straight to creating a "New Order" but has all the customers name and address in…

    50 votes

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    Completed  ·  7 comments  ·  Flag idea as inappropriate…  ·  Admin →

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  11. Make Open Orders Top Menu Options a Permanent Settings Option

    On the OPEN ORDERS screen that ALL online stores and everyone uses to generate labels - you can remove/add options using the colomn bar at the top of the top using the COG symbol - THESE SETTINGS SHOULD BE MADE PERMANENT OPTIONS in the Click and Drop System - So you can choose to have Store Postage Method as a Permanent Selection on your account, or NOT have Country as a Permanent Selection on your account. We as users should be able to choose exactly what we see (columns) everytime we log in as standard. At the moment the system…

    2 votes

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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  12. Always show Tracking field when searching a shipped order

    Finding a shipped order by searching customer name or postcode is lightning fast and really useful, however the tracking field can only be obtained by going to Settings, ticking the Tracking box and then getting the tracking field to come up. There is no way to "Save page settings" preferences so this has to be done every time. As finding tracking must be the most common reason to search an order it would be great to have this field automatically showing please..

    1 vote

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,


    you can enable the tracking number column without navigating away from the page using the cog icon in the top right of the grid. Once you have enabled the 'tracking number' field it will remain visible, as these settings are retained by your computer. If columns  disappear when you navigate away and return to the page, please review your browsers settings.

     

    Thanks,


    Click & Drop Team

  13. Bug - restore Country of Origin to new CN22 customs labels

    The recent version (April 2020) of the CN22 customs label shows Harmonized System Codes, but no longer prints Country of Origin. Please fix.

    6 votes

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    Completed  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →

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