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531 results found
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Adding the department name to a label instead of the department number.
Before we manifest, we always check each parcel to ensure it has been coded to the correct department. Currently the only way to do this is checking on the screen, by adding the name to the label instead of the number would speed up this process.
2 votes -
Support Tracked Returns for Click & Drop Personal Accounts
On Personal Click & Drop offer a returns service where I can generate a return, pay for it and arrange collection from customers house with PO to generate label. At moment I have to go in and change my collection address to cust address and then back again afterwards.
2 votes -
Incorrect tax calculations for international orders via Shopify and Click&Drop integration
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click and Drop via Shopify-Click&Drop integration, we've noticed through the order details displayed in Click&Drop that an additional tax of £15.37 being added, resulting in a total price of £103.19 (£87.82 + £15.37).
This discrepancy is unacceptable as the tax was already accounted for in the individual product prices and should not be added again. This is only one example, however we've noticed this issue affecting most of our international orders. This discrepancy have significant implications for our business:
It impacts our decision-making process regarding postage options. For instance, when an order's total falls below €150, we typically choose the postage method of MTK (International Tracked). However, the incorrect addition of extra tax pushes the total above this threshold, leading us to select a different method, MPR (International Business Parcels Tracked). This adjustment is necessary to avoid customers being asked to pay additional taxes due to the erroneously inflated order value.
Orders falling under €150 qualify for IOSS processing, which involves paying taxes to IOSS once a month for all EU orders below this threshold. However, due to Royal Mail's erroneous tax addition, we end up prepaying tax through MPR to Royal Mail as well, resulting in double taxation - once to IOSS and once to Royal Mail (prepaid).
While we've managed to workaround the issue temporarily by manually creating orders and labels on Royal Mail Click and Drop, this is not a sustainable long-term solution. We have already contacted the Royal Mail customer support team and technical team whom were unable assist. We suspect that the issue arises through the integration between Royal Mail Click and Drop and Shopify. Therefore, we kindly request this matter to be investigated.
Many thanks.
We've identified inaccuracies in tax calculations for international orders within the Royal Click and Drop system. Despite our Shopify platform accurately pricing and taxing orders, an additional tax amount is being erroneously added when processed through Royal Mail Click and Drop, resulting in incorrect totals.
To illustrate this issue, please see the following order example:
Within our international Shopify order, item prices are clearly displayed, with the subtotal in EURO inclusive of tax at €17.99. The total order value is €102.80, equivalent to approximately £87.82 based on the current exchange rate.
However, upon importing the order into Royal Mail Click…
5 votesWe apologise for the issues you are experiencing.
Our team is currently working on identifying the cause of the potential miscalculations and would like to look into some specific examples if you are able to send them to us.
Please provide your account details and order numbers of affected orders to the support team (clickanddropsupport@royalmail.com), who will pass it onto our development team for further investigation.
Kind regards,
Click & Drop Team
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C&D API - Support Specifying 'Return Address' in Order Create Call
Currently, the only way I can find to set custom return addresses is by manually setting up a trading name for each one. We create labels in C&D via the API which means that the return addresses must be manually added in advance.
I would like to be able to set a custom return address for each individual label using the API.2 votes -
Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
3 votes -
Make the check box for each order bigger on the new orders page
When scrolling down new orders the check box is so small - cant it be bigger - its easy to click just off it then it opens the order and you have to close it.
Please make it easier when processing lots of orders but not checking them all.
7 votes -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
8 votes -
Country specific hs-codes
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit HS codes so I can start shipping to Ireland again.
When downloading order from Magento 2, Click and Drop downloads, if an hscode object is present under the Order->OrderItem object, please use this, falling back to the Products hscode if not present in the OrderItem.
Hs_codes in the OrderItem are order specific, and therefore country specific and this can be 10 digit HS codes.
Ireland are now returning to sender any items that don't include 10 digit country specific HS codes.
10 digit country specific HS codes are available under Order->OrderItem in my Magento store.
Please indicate and standardise in documentation how you download order specific 10 digit…
1 vote -
2 votes
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Allow non business to use PDDP (Postal Delivery Duty Paid) service
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out a segment of business users that need it and pushes us to search other alternatives that do.
Smaller businesses that don't send frequently are currently barred from using the OBA and have to use the personal account click and drop. Yet its small businesses that are less likely to have their own IOSS set up and need or want to use a DDP service.
I send less than 20 a week but a large part of them are international and high value. I would like the have the option to ensure the customers don't get extra charges on delivery.
This is offered by many couriers, why not Royal Mail? Limiting the service to OBA members cuts out…
6 votes -
Allow orders to import from WooCommerce with status' other than "Processing"
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan for available order status' and allow us to select the relevant ones from a dropdown or checkbox list. For example:
Order status' to import: Processing; On hold; Replacement RMA.
The DHL Express Commerce platform has the option to select which order status' will be imported. Please add it to Royal Mail Click and Drop so we can continue using.
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan…
2 votes -
Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial shipments. We need to keep these orders On Hold, and not have the customer receive a "Your order is Complete" email.
In other shipping portals, such as DHL Express Commerce, the option to send the tracking information via customer notes is separated from the option to automatically mark orders as complete, which solves this partial shipments issue.
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
2 votes -
In manifested orders, show what the price of the postage was.
When I read my statement it is hard to work out what each package cost to post. I have to look at the statement and then try to work out which package each item relates to. It would be much easier to see this information if the cost was shown next to each package.
6 votes -
Allow update tags
Can only set tags on create
Too inflexible especially when the orders in click & drop are created by some third party integration.
Would be super useful if we can edit tags even after an order has bee created
1 vote -
Allow filtering order by multiple values
Would be useful to filter by multiple order number, multiple post codes, multiple email addresses
1 vote -
show maxmimum possible price for the chosen service, or price guide that retlates to account
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my exact service.
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my…
2 votes -
allow us to retain/copy labels for cancelled sales order number to a new one
allow us to retain/copy labels for cancelled sales order number to a new one
1 vote -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
CSV download
All of your reports are available as XLS downloads - can you please offer these as CSV downloads, so that they are able to be imported into other systems?
We run multiple systems and would look to import tracking details into accounting systems, and online shopping systems, and they all take CSV as the standard format for any data import. Currently we have to download the XLS, open it in Office, and export as a CSV.
XLS files are great for formatting text, or using multiple tabs for sheets. Where a single sheet of plain data is being transfered, this could be in a simpler format, as a CSV.
All of your reports are available as XLS downloads - can you please offer these as CSV downloads, so that they are able to be imported into other systems?
We run multiple systems and would look to import tracking details into accounting systems, and online shopping systems, and they all take CSV as the standard format for any data import. Currently we have to download the XLS, open it in Office, and export as a CSV.
XLS files are great for formatting text, or using multiple tabs for sheets. Where a single sheet of plain data is being transfered, this…
2 votes -
change the flow when postage is applied to multiple orders.
When applying postage to more than one orders it takes you to the batches/batch details page. Once postage is applied please just have it go straight back to orders like it does when applying postage to a single order.
4 votes
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