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415 results found
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Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.4 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded and actually cannot can not cater correctly for someone arranging for a parcel collection from someone elses address I''ve wasted my money by paying for a service that has not been given.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
3 votes -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
5 votes -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
2 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be able to validate the address and apply the correct country.
If the user becomes aware of the problem and manually amends the country, then all of the shipping options are then displayed.
It should be entirely possible for C&D to correctly identify the country based on the postcode alone and not default to "United Kingdom Excluding Channel Islands". If nothing else it should alert the user that there is a conflict between the country and the rest of the address details.
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
1 vote -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
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Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first contacted you at the end of April when we got our bill to say it was incorrect. I even sent you photos of a parcel with exactly the same items in showing it could not have been more than 25mm thick. All i got was an automated "we will contact you in 3 days", nothing else.
So i resent it 13th may, still nothing from you.Just got our next bill and thought, the credit note will be in there, but NO, still no confirmation that you have charged us when you shouldn't.
We are not just going to forget it.
Anyone else had this problem, i would love to hear how you got a reply from RM :-)
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
5 votes -
Bring back S17 single label printing option
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently have.
I am a personal customer who regularly uses Click & Drop and I have been printing my own labels for several years. As a result, I have a large stash of S17 labels.
I purchased three Tracked 24 labels today, but was not given the option of using the single label style, but instead could only print all three labels out on a single page.
Please reinstate the option to select the single label style - I suspect I am not alone in having label stock that needs to be used. I cannot afford to replace the labels I currently…
1 vote -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
1 vote -
Sender's name WRONG on customs forms
The form automatically populates name of the signature on the customs form as the "sender". This is not (necessarily) the sender. For example, if the sender is a business - the sender name is instead replaced by the name of the signature on the customs form.
When I remove the signature name, it auto-populates the name from the payment details... It shouldn't keep borrowing names from all over the place when the trading address and customs details are clearly setup.1 vote -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
1 vote -
Please make Customs declaration category available on bulk product export so it can be updated in bulk
Please make Customs declaration category available on bulk product export so it can be updated in bulk
1 vote -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
Shopify label purchases are not processed as sent in C&D
In Shopify is the option to purchase RM labels direct for deliveries within England (only). However, if you purchase the label via Shopify and it adds the tracking code to the order, the order still remains active within the C&D account in Royal Mail unless you manually get rid of it "Shipped by other provider". This bug should be fixed.
1 vote -
Big problems with wrong trading name - C&D Shopify app version
RM's Shopify App:
I'm having major issues with C&D constantly fixing the trading address to the wrong address, and you can't change it. It doesn't follow the default settings within the C&D account settings, and seems to be associated with the Shopify app settings for Royal Mail. For some reason those app settings does not correlate what I have setup as trading address in Shopify either.
As a result, undeliverables or returns, constantly gets sent to the address on the label - the wrong trading address resulting in constant losses. PLEASE FIX. This has been ongoing for months.
In the order processing details (before you pay) this appears under Trade name, Channel section. You can't change it.
RM's Shopify App:
I'm having major issues with C&D constantly fixing the trading address to the wrong address, and you can't change it. It doesn't follow the default settings within the C&D account settings, and seems to be associated with the Shopify app settings for Royal Mail. For some reason those app settings does not correlate what I have setup as trading address in Shopify either.
As a result, undeliverables or returns, constantly gets sent to the address on the label - the wrong trading address resulting in constant losses. PLEASE FIX. This has been ongoing for months.
In the…
1 vote -
Filter Orders by Stock Location
We print orders from two different locations, and it would be much easier to manage if we could filter orders by stock location. Adding a stock location column seems like a simple enhancement. Could this feature be considered? I believe many users would find it very useful.
1 vote -
Report/enquire/request help with Tracking Number
Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.
2 votes -
Do not hold Tracked 48 parcels for 24 hours before scanning
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal Mail. This is unacceptable and customers have difficulty in believing us when we say that their parcel has been despatched. This reflects badly on ourselves and damages our credibility and customer confidence in our service levels. It also results in negative feedback and lost customers especially at critical times such as the run up to Christmas.
Even if they cannot be scanned at the point of collection, all Tracked parcels should be scanned within a few hours of being collected from our business premises irrespective of whether they are a 48 or 24 hour service.
It is also worthy to note that if a parcel is "lost" for any reason before it is scanned for the very first time then Royal Mail will not accept a claim. Their stance is that there is no proof that they have received it even though we know that it has been in their possession for at least a day and has been transported between our premises, the local depot and then the hub.
For anyone who knows the shortcomings in their systems then there are plenty of "opportunities" shall we say!!
Another reason why they should be scanned as soon as they are in the possession of Royal Mail staff.
No ifs or buts!!!
As well as Royal Mail and Parcelforce parcels not being scanned at point of collection like other carriers manage to do, we also have the problem that all our Tracked 48 parcels are not scanned when they are received at our local hub. We are reliably informed that their standard practice is that because they are Tracked 48, they are left for 24 hours before being processed and scanned for the very first time. This means that our customers still get the "We're expecting it" message for at least 24 hours since it has been in the possession of Royal…
1 vote
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