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Allow multiple accounts on a browser without constantly reinserting the verification code
We are a mailing house constantly using different click and drop accounts on behalf of customers. Having to reinput the verification code every time we switch accounts is not acceptable, we do not have enough different browsers to use for each customer to stop this and we often have to contact the customer for the verification code they have been emailed, and often this times out as cannot always establish contact quickly enough.
1 vote -
Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
3 votes -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%. They are now using the Iran war as a reason to double it to 16% (via 11% a few months ago). Yet the price did NOT go down when fuel etc prices went DOWN.
This is price rises for Businesses ONLY by the backdoor. Yet no-one else will handle our Large Letters so we have no choice but to continue with RM.
With that and the charging for thermal labels when we were told that, if we brought the printer from RM the labels would ALWAYS BE FREE, RM is pricing themselves out of the reach of many small businesses.
When the Peak Subsidy hits this year in November it will be cheaper for us to take our Large Letters to the post office and send as a personal customer because they do NOT pay any subsidies. If we were not VAT registered it would be cheaper now to do that.
This rant will also be sent to my MP to ask the question in parliament to see if RM can give them a better answer than just getting more money for share holders !!
No doubt this will get taken down very quickly but i will keep putting it back up until RM answers my questions.
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
25 votes -
Add a field in the Address Book for SafePlace.
Many of our customers have a permanent SafePlace for deliveries but there is presently no option to add this in the address book, so that it has to be entered each time an individual order is sent.
1 voteThank you for your suggestion.
We are currently reviewing this, alongside some other potential Address book improvements. We will update this page with any relevant developments.
Kind regards,
Click & Drop Team
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Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
2 votes -
Show number of available Parcel Locker compartments by size in the app and website
It would be very useful if Royal Mail showed the number of available Parcel Locker compartments by size in the app and locker finder.
For example:
Small: 3 available
Medium: 2 available
Large: 0 availableThis would let customers check whether a suitable compartment is available before travelling to the locker, avoiding unnecessary journeys when a locker is full or doesn't have the required size.
1 vote -
collection date wrong on manifest - Fix it
When generating a manifest early in the day (at 00:30 in this case), date on Manifest is date gone, not current date! Issue with BST?
1 vote -
CN23 on A4 6x4 for PERSONAL ACCOUNTS
I send more than 800 international orders a year, and the recent change to CN23 customs forms has caused a serious problem with how I fulfil them.
How it worked before:
I print on a standard A4 printer, not a label printer. I could print four postage labels to a page, the matching CN22 customs labels four to a page, and the despatch notes separately. Because everything lined up, each order was quick to pick, pack and label.What has changed:
The new CN23 process makes this impossible. The only option is the integrated format, which uses far too much paper and creates a lot of waste. There are no lables to purchase that fit this format.What I'm asking for:
Please add an option to print CN23 forms to an A4 page in 6x4 format with 4 to a page. You already offer this for postage labels, so the same layout for CN23s would let me go back to an efficient process.This must be impacting lots of users with a personal account and has already been changed for business accounts
This matters to me because it affects every international order I send. Could you let me know whether this is being considered, and roughly when it might be available?
I send more than 800 international orders a year, and the recent change to CN23 customs forms has caused a serious problem with how I fulfil them.
How it worked before:
I print on a standard A4 printer, not a label printer. I could print four postage labels to a page, the matching CN22 customs labels four to a page, and the despatch notes separately. Because everything lined up, each order was quick to pick, pack and label.What has changed:
The new CN23 process makes this impossible. The only option is the integrated format, which uses far too much…1 vote -
OBA Tracked 24/48 - scan the manifest at collection to confirm Royal Mail custody
OBA customers with regular Royal Mail collections have a significant gap in the Tracked 24/48 tracking journey.
We manifest our parcels, place them into the correct Royal Mail sacks and hand them directly to the Royal Mail collection driver. However, until an individual parcel receives its first network scan, customers can continue to see “We’re expecting it”.
In some cases, that first visible scan is not until the destination Delivery Office several days later. To the customer, this looks as though the retailer has created a tracking number but has not actually despatched the order.
Royal Mail already has all of the information needed to solve this without requiring drivers to scan every parcel.
The collection driver could simply scan the A4 manifest at the time of collection.
All Tracked 24/48 tracking numbers attached to that manifest could then be updated to:
“Royal Mail has collected the consignment containing your item - individual item scan pending.”
Importantly, this does not need to count as an individual parcel acceptance scan. If Royal Mail needs the first individual barcode scan for compensation, operational or billing purposes, that process could remain unchanged.
The manifest event would simply confirm that Royal Mail has physically taken custody of the manifested mail.
This gives Royal Mail:
- one scan per business collection rather than hundreds of individual scans.
- no need to change the existing individual parcel scanning process.
- a more accurate customer-facing tracking message.
- fewer unnecessary enquiries to both retailers and Royal Mail.
- a genuine collection event within what is sold as a 'Tracked service from despatch/posting through to delivery'.
At present there is a large difference between “Royal Mail has not received this parcel” and “Royal Mail has collected the manifested consignment but has not individually scanned this parcel yet.”
The tracking should reflect that difference.
This would be a simple but worthwhile improvement for all three parties: the sender, Royal Mail and the recipient.
OBA customers with regular Royal Mail collections have a significant gap in the Tracked 24/48 tracking journey.
We manifest our parcels, place them into the correct Royal Mail sacks and hand them directly to the Royal Mail collection driver. However, until an individual parcel receives its first network scan, customers can continue to see “We’re expecting it”.
In some cases, that first visible scan is not until the destination Delivery Office several days later. To the customer, this looks as though the retailer has created a tracking number but has not actually despatched the order.
Royal Mail already has all…
1 vote -
clear error messages when errors are fixed
When attempting to click on “Create and apply postage” with an error above such as an invalid email address, the buttons at the foot of the screen stay red with exclamation marks AFTER the error has been corrected. Could they change back to blue when all boxes are correctly filled?
1 vote -
allow users to press Enter to select a country
Please allow users to press Enter to select the first country in the pop-up drop-down list which appears when searching for a country; that way they wouldn’t have to switch between keyboard and mouse in the middle of entering a large amount of text.
1 vote -
Wait until phone number is entered before flagging it as non-UK
1) When typing a UK phone number, the "The phone number is not in UK format." dialogue box pops up above the phone number box while the number is being typed; when the number is completed the dialogue box disappears. This makes the screen formatting jump around and often makes the phone number box disappear off the bottom of the screen. A live look-up to check whether the phone number is in UK format as it’s being typed is not needed; just a check on entering the number would be sufficient.
1 vote -
Account number and posting location number have vanished from MY ACCOUNT section
What has happened to the 'My Account' section? It is no longer displaying account number and posting location number. This was used frequently as I have to include this information when contacting Royal Mail about the frequently lost and delayed parcels we have.
1 vote -
Revert to previous Click and Drop
Please allow users the option to revert to the previous version of click and drop. The latest version which was forced upon us without notice is shocking. Whoever created it has obviously never processed shipments as it is all over the place and unclear to see if address details have been input correctly
3 votes -
Shopify: add support for the order item return & exchange function
Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the original order’s age, original payment event, or whether its order ID has already been imported.
Please update the Shopify connector to support Shopify's order return/exchange function. Currently, when this really good Shopify function is used, Click and Drop does not see the exchange item, meaning Shopify sellers have to create the exchange manually.
How to action it:
You need to update the Shopify connector to detect newly created or updated FulfillmentOrder records on previously imported Shopify orders. Create a new Click & Drop shipment keyed by Shopify order ID plus fulfillment-order ID, importing only remaining fulfillable quantities. Exchange fulfillment orders must be eligible based on their own creation/update date and release status, rather than the…
1 vote -
Bring back the old version of the Edit Package Content feature.
Please bring back the old version of the Edit Package Content feature. The new version is very inconvenient and unnecessarily complicated to use. It feels unintuitive, makes the workflow more difficult, and adds extra steps without providing any clear benefit. The old version was much more straightforward, efficient, and user-friendly.
At the very least, users should be given the option to choose which version they want to use. If some people prefer the new version, that’s fine, but those who find it inconvenient should still be able to use the old one.
1 vote -
Stop charging the £1 handling fee for none PDDP EU countries.
The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.
So why are you still charging the £1 handling fee?
Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?
Do better.
Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not provide one, not even in the Click & Drop updates.
You people are useless. These inept and stupid mistakes you constantly make literally cost millions of pounds in unnecessary charges, payments, and dev time.
Do better.
The following countries do not allow pre-payment of the 3 Euro customs duty. Croatia, Czech Republic, Greece, Hungary, Lithuania, Luxembourg, Poland, Romania, and Slovenia.
So why are you still charging the £1 handling fee?
Is the logic too difficult for your IT dev team or is it the managers that are just too stupid to see the problem and instruct the team to fix it?
Do better.
Here's a thought as well. I had to use AI to find this list of countries so I didn't get any more surprises when trying to create a label. Royal Mail did not…
1 vote -
RM tracking page doesn't work
RM's tracking page has disappeared completely and doesn't work at all. Instead, once you add the tracking number you get the 'get help' page.
On that note, when will RM have better tracking? All other delivery provider has daily tracking updates, with RM I get constant complaints from customers that the tracking is not updated and they don't know what happened to their delivery. It's an endless waste of time having to deal with customers asking where their parcel is.1 vote -
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of sma
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.
Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.
And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.
I also noticed that some screens have dense text that's tricky to read in low light.
Larger key instructions and a clearer font could really help readability.
Lastly, I reached a locker that was full, but only discovered that after starting the process.
So an upfront 'no compartments available' message could save customers time.I really like the convenience of the locker network and offer these as suggestions in case they're helpful.
Dear Royal Mail Customer Services, I'm writing to share some friendly feedback about the parcel locker interface, as I think a couple of small tweaks could make it even easier to use.
Recently, when posting an item in the early hours, I found it hard to scan the QR code from my phone.
And once I'd progressed, it wasn't clear at what point the label would print, especially since the screen warns not to post unlabeled parcels. A simple prompt such as “Label will print after the next step”, would make the flow more intuitive.
I also noticed that some…
1 vote
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