General
498 results found
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fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote -
How to send letters to the USA?
How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.
In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.
I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.
3 votes -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.4 votes -
Allow reports of Invoices and Despatched orders to cover longer periods
If personal data needed for accounting is lost, it becomes difficult to retrieve older records. The Click & Drop system only stores invoices and dispatch information for a little over one year. Requesting data older than that is extremely challenging, as there appears to be no direct way to submit a request or speak to someone for assistance.
2 votes -
On the Open Orders Screen, save Column Configuration
On the Open Orders Screen, save Column Configuration at Account Level (not via cookie)
Currently the configuration is saved throughout logins and logouts, but only until cookies are cleared. (I delete all cookies fairly often to prevent clutter.)
Column config ought to be saved as part of the account setup, not via a cookie.
thanks
2 votes -
Large letters can no longer be used for shipment - doubling postage fees
This is complete madness. My items which are small and qualify in size and weight as a Large Letter, can no longer be shipped as a large letter but a small parcel, DOUBLING the shipping costs!
This is insane.1 vote -
BUG: Shipments can only be filled as 'Document'
What's going on with C&D lately? It's just covered in one problem after another. Today, I can't send any item in any other category but "Documents". But I am not sending a document...
I am unable to change the Declaration category to sales, commercial sample, gift, etc. It only allows Document to be selected. Any other attempts give the following error message:"A Personal correspondence shipment must use Documents Declaration category
*A Personal correspondence shipment must have zero value1 vote -
1 vote
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fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
6 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
3 votes -
Add Pay & Generate Labels With Collection
When you apply postage for an order, it would be great if you could pay for the postage and "book collection" on the same transaction. Currently, these have to be done separately, which is quite time-consuming.
1 vote -
paying for lables
When we joined royal Mail click and drop we were assured, and we checked twice, that once we had brought the printer for the thermal labels from you, the labels themselves would ALWAYS be free.
What with your subsidies for fuel because fuel is going up, subsidies for making your vans green (so why do we need the fuel subsidy) and peak subsidies to pay for more postmen when you are busy over xmas (surely the extra parcels sent should pay for postmen or you have a very bad business model), this new fee is yet another thing hitting small…
1 vote -
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address !!!
Sort your website out. When I try to print my label I am told to complete my Billing Address. I have completed my Billing Address but still am asked to complete a Billing Address - what is going on !!!!!
1 vote -
Show Postage value on Orders Page
On the orders page you have the option to manage columns, but the one thing I cannot add to the page (tick) is a price column.
To record and total up postage I have used I have to manually enter it into my spreadsheet from the label during the calculation or once completed.
Also a price column would also help identify that I have applied the correct postage, especially where more unusual services have been requested.
Making existing columns smaller would easily accommodate this extra column.
Hope this helps, Roger Hiley.
2 votes -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
Product Customer Code Length Issue
When shipping to the Republic of Ireland, a 10-digit customer code is required for customs clearance. However, in Click & Drop, the system only allows 6 digits to be saved.
As a result, we have to manually amend the customer code every time we create a shipment by API. If this is not corrected, the parcel gets held in customs and can be delayed for up to a month.
1 vote -
add an option to send the manifest report as an email to the user
WDM online used to send an automated email after the end of day was run of the full manifest with tracking links, could this be added to the new systen please
1 vote -
Send an automated End of Day Email
WDM Online used to automatically send a email of the days manifest to us. Could this be added to the new system as previous?
1 vote -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
5 votes -
Report/enquire/request help with Tracking Number
Being able to Report a missing parcel or enquire/request further help with the Tracking Number in question from user Click&Drop account would be great. There is no easy way to contact Royal Mail if a parcel is undelivered. For example a Tracked 24 Track Your Item page says it has been delivered, but no PROOF image has been uploaded. The current system is a never-ending loop of contact pages.
3 votes
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