General
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1 result found
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Convert Common Non-ASCII Characters When Importing Orders
When entering a name and address in to Shopify (and most other web sites), Unicode character set is available to users. When these orders are imported into Click & Drop, any non-ascii characters are flagged up for manual "fixing".
By far the most common "invalid address" that C&D asks me to fix (every day) involves just changing apostrophes from Unicode "right single quotation mark" (U+2019 or U+2032) characters to their ASCII apostrophe equivalent (U+0027).
There are other cases, most notably European addresses containing diacritical marks, etc. While I'm sure the developers could automatically convert these to the nearest equivalent roman characters, this might be less trivial to implement.
The apostrophe case is trivial to implement, and is very common both in peoples' names (like O'Neil) and in UK street addresses (123 St John's Square).
It would save a lot of users' time and frustration to automatically "fix" those in your incoming data.
When entering a name and address in to Shopify (and most other web sites), Unicode character set is available to users. When these orders are imported into Click & Drop, any non-ascii characters are flagged up for manual "fixing".
By far the most common "invalid address" that C&D asks me to fix (every day) involves just changing apostrophes from Unicode "right single quotation mark" (U+2019 or U+2032) characters to their ASCII apostrophe equivalent (U+0027).
There are other cases, most notably European addresses containing diacritical marks, etc. While I'm sure the developers could automatically convert these to the nearest equivalent roman…
8 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
397 results found
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Add claims function
I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.
29 votes -
Allow WooCommerce Customer Order Status to Sync.
Please allow custom order statuses to sync to click & drop, not just "Processing" orders.
Lot's of WooCommerce users use custom order statuses to manage orders, having only the "Processing" orders sync, leaves us to manually enter a large chunk of orders.
An extra field in the settings page where you can write the slug of the extra order statuses would fix the issue, and allow us to continue using Click & Drop.
7 votes -
Bug report: Unable to legally buy postage to the USA for parcels worth more than £593 ($800)
There is a critical bug in the new system for buying PDDP to the USA through click & drop. When declaring a package value of more than £593, the form errors out and fails to submit. The only way to buy postage for a package worth more than this value would be to falsely declare a lower value, which would be fraudulent.
£593 is roughly $800, so I presume this bug is related to the threshold for the previous duty-free limit.
7 votes -
Get C&D working with Safari on earlier Macs again...
Until last week, C&D was working perfectly fine for eight years on our MacBook Air despatch computers with Safari and then an update from Royal Mail killed it. Royal Mail tech support advice is to buy newer laptops, which for a small business isn't going to happen. Developers should just do their jobs and make sure changes are backward compatible.
6 votes -
Add DDP for Large Letters to the USA
Add Large Letters with DDP for the USA please.
80% of my orders are Large Letters to the USA and today I had to send them as Parcels which has increased my shipping costs hugely.5 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.3 votes -
Add Large Letters for USA
Now we can only send orders to the USA as Small Parcels!
This is costly, wastes excessive packaging for small items and not at all Eco Friendly. Not business friendly.
It's unbelievable that it's an option for over the counter customers but not for OBA customers3 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
8 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
4 votes -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
2 votes -
Filter orders by whether they have been booked for collection or not
After purchasing labels, I need to book orders for collection. First 10 items work fine as I can bulk buy them but for the next 15, I usually have to buy them one by one, due to slot situation. it's hard to look for the ones i didnt book collection for, when they are all in same column 'ready for dispatch'. I think it would be really helpful to filter those by whether they've been booked for collection or not.
3 votes -
Recent DDP changes have broken label retrieval for non DDP international orders
Hi,
For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.
Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are provided by the API call.
Example response from that endpoint:
[[{"accountOrderNumber":9043,"channelOrderReference":"3793323589","code":"9","message":"Required information are missing for Delivery Duty Paid services (Trading names: 'VAT number' is empty)"},{"accountOrderNumber":9043,"channelOrderReference":"3793323589","code":"11","message":"Required information are missing for Delivery Duty Paid services (Order: 'Phone number' is empty)"}]]
Regarding those errors, and why they are incorrect:
1) This only occurs when retrieving the labels via the API, the labels are generated correctly when doing so via the website.
2) "Required information are missing for Delivery Duty Paid services (Trading names: 'VAT number' is empty" This error is incorrect, as having not VAT number is completely valid behaviour and is in fact what the Click and Drop UI requests. We are a non VAT registered business, and as such do not have a VAT number. It is not a requirement when making shipments via the International Tracked and Signed service, and I believe is just overzealous request validation. I can work around this by inputting 'na' as in N/A (text input doesn't allow '/' character) to avoid this error, but that would be incorrect given how the VAT number field is supposed to be populated.
3) "Required information are missing for Delivery Duty Paid services (Order: 'Phone number' is empty)" the phone number of the seller (sender, ourselves) has been provided. If this is instead referring to the recipient phone number, which can be input via the address form, then the error is incorrect as the phone number is not a required field for this serviceHi,
For context, my workflow is the following: eBay and Etsy orders are retrieved via the respective integrations. Shipping services are then purchased via the website (https://business.parcel.royalmail.com/), but labels are then retrieved via the API integration, by calling "https://api.parcel.royalmail.com/api/v1/orders/<order number>/label?documentType=postageLabel&includeReturnsLabel=false&includeCN=true" with the relevant Authorization header.
Since end of last month/early September, this endpoint has been returning 400 bad request errors when calling the API, citing missing fields. However a) this issue only occurs via the API, not when generating the labels via the website and b) the fields it claims are missing aren't things that are…
3 votes -
Synchronisation planned despatch dates between shopify and click and drop
We can synchronise our website orders onto click and drop to create the shipment label. However, there seems no way for the planned despatch date to synchronise? This means we have to manually select shipments in click and drop and apply the planned despatch date. We have lots of different orders with different planned despatch dates so it would be very useful to have if possible?
2 votes -
US tax: form only calculates accurately for one item. Does not recalculate for multiple items
I am trying the new extended protocol for calculating US tariff charges in advance and the form does not seem to react when I add a second item to the order. Or if the order is created with multiple items. The form only displays the charge based on the cost of the first item on the list.
2 votes -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the Customer Reference block and allow more lines to display.
Relocate the carbon footprint tagline into the smaller 10 mm band below the delivery address and above the Customer Reference block.
Allow optional suppression or resizing of the logo area to free more room for SKUs.
Why this matters:
Warehouses rely on SKUs printed on labels to pick and pack quickly. Currently many businesses are forced to implement additional scanning/paperwork systems just to work around this limitation. Expanding SKU visibility directly on the Royal Mail label would reduce errors, speed up packing, and save both sellers and Royal Mail operational headaches.This improvement would benefit a large number of e-commerce sellers and fulfilment operations — many of us are eagerly waiting for it.
Thanks for considering, and I hope others will vote this up as well.
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
4 votes -
How to send letters to the USA?
How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.
In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.
I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.
3 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded and actually cannot can not cater correctly for someone arranging for a parcel collection from someone elses address I''ve wasted my money by paying for a service that has not been given.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
3 votes -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
5 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
2 votes
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