General
382 results found
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Editing Return Address and Removing Duplicates
Using other addresses for return labels, moving house, errors can all impact on the return address function. Unfortunately the system saves all of these for eternity. Could there be an edit/delete function to ensure accuracy? Less waste and diversion?
1 vote -
Add Ability to Sort by Weight in New Orders Grid
The new Orders Grid is missing a feature found in the original.
You can sort by weight, so that it shows the lightest in order down to the heaviest.
2 votesHello, thank you for your suggestion. We are adding the ability to sort by weight in a coming release.
Many thanks,
Click & Drop Team
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Import Customs Data From Shopify With Orders
I currently have to manually enter customs details even though they are already entered on Shopify. Surely the RM Click & Drop should just pull them through?
6 votes -
Add SafePlace for Collections
Add Safeplace option to collection address
9 votesHello, thank you for your suggestion. We are currently working on improvements to our collections process in C&D including capturing SafePlace for collections.
Many thanks
Click & Drop Team
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Support More Label & Document Sizes
Have different options for label size and layout to suit common thermal label sizes, particularly for letter small parcel click and drop. If QR code has to be particular size consider having on separate label.
3 votesHello, thank you for your suggestion. We will consider this for future development.
Kind regards
Click & Drop Team
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Display Future Despatch Date After Applying Postage
When we are not getting a collection on the day we are applying postage, we change the dispatch date but we are unable to check that the correct dispatch date has been entered for all orders. If there was a way to see the dispatch date that had been applied this would be beneficial so we could re-apply the postage to any that were not correct.
8 votes -
BETA UI orders list 'status' field - make optional
Can the "Status" field be selectable under the column manager akin to other columns, as takes up screen space on small displays causing scrolling - it may not be relevant to all users when it just says 'manifested' for every entry...
1 vote -
Delete Orders Using the API
The Delete function is currently only available to Channel Shippers, why is it not available to API connections and can this be made available.
6 votesHello and thank you for your suggestion. We are considering improvements to our API; we will review including a delete order function as a part of this.
Many thanks
Click & Drop Team
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Please add 1st Class shipping/tracking numbers to the orders like tracked orders
Hi, would it be possible to add the shipping/tracking number for regular 1st Class postage to the orders in the same way that it is for "tracked" orders please? I don't need fully tracked, I only need the delivery status, but I need that number synced with Shopify so that Paypal releases my funds when an order is delivered to the customer. It's such a pain to have to enter them all in manually every day. It would be so helpful if this was implemented. Thanks a lot
2 votes -
Beta Orders Grid: Cannot Select & Copy Text
In the Beta version of the Open Orders Page, I am not able to highlight and copy text, such as channel order number, customer name, and postcode. These details are often used to check/match orders back in the platform or third-party software.
1 voteHello and thank you for your feedback. We are working on an update that will allow you to select and copy text details directly from the Beta Orders Grid.
Many thanks,
Click & Drop Team
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Special Delivery Orders not being marked as despatched after manifesting
An ongoing issue that means when a special delivery order is manifested it is not getting marked as despatched. Therefore if there is any delay for these orders, the tracking states RM are still expecting the shipment, even though they already have it. Doesn't happen with RM24, they are showing as despatched as normal, only seems to affect Specials,
1 vote -
Show Address Book Entries in Search Results
We are a new user to Click & Drop having moved from a different system & are very impressed with how it operates.
We are finding it time-consuming having to click on each individual funnel (on each column) to search through records by typing customer's postcode, order number, receiver's name, or company name to find entries.
Would it be possible to have our Address Book data searchable in the main grey search box on the top right-hand side, with the results shown under a heading ‘Address book’, as it is for ‘Orders’, ‘Pages and actions’ & ‘Help’.
Twinned with results…
3 votesHi and thank you or your suggestion. We will raise this idea with the team for consideration,
Many thanks
Click & Drop Team
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Ensure that the Status Page link is correctly and speedily updated
Today 29th January Click & Drop has not been allowing purchases for the last two or three hours. There are multiple instance on DownDetector of your customeres trying to report this problem, but the status page is still saying "Jan 29, 2023 No incidents reported today."
1 vote -
Shopify Integration: Include non-shippable products in shipping updates
If a Shopify order contains a non-shipable product add-on (like engraving or gift wrap) the App doesn't update the order status to fulfilled when the label is printed. Which it did previously.
Shopify handles these product enhancements as a non-standard temporary product which has no option to set a 'Product Location' or 'Requires Shipping' status.
I won't be the only person seeing certain orders not switch to being fulfilled when the label is printed.
The prior version just marked the shopify order fulfilled when the label was printed. You probably need an option to allow this or all these orders…
1 vote -
4 votes
Hello, thank you for your suggestion. We are currently working on the Amazon Belgium integration and will update here once available,
Kind regards
Click & Drop Team
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Label Generation: Customise Document / Label Order
We have set Click & Drop for returns labels to print as well as the send-to address labels.
Consensus amongst the despatch staff is we don't want this because the send-to label comes out first, so they will end up using the wrong label. The despatch process is that the last task is to put the send-to address label on the packet.
I know you may think this is splitting hairs, but the reality is if we can’t have the returns label come out first, it’s useless. It’s just not worth taking the risk that parcels will be returned to…
9 votesHello,
Thank you for your suggestion and feedback. This is not something in plan at current, but we will consider in future developments.
Kind Regards,
Click & Drop Support
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Future dated for shipping rules
Shipping rules to integrate with future dating orders (for example, future date them x amount of days)
To allow postage to automatically apply, print and pack the order but it won't be manifested until manually done or x amount of days have passed.1 vote -
Provide VAT Receipts / Credit Notes For Refunds
Accounts teams need a receipt or credit note for refunds and this doesn't seem to currently be available through click and drop.
4 votes -
Option to Add SKUs in C&D Reports
Currently, reports have everything what we need except SKU, which is important for generation of bills to our accounts of Amazon and eBay.
3 votesThank you for your suggestion. We will consider this request for future development.
Many thanks,
Click & Drop Team
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Amend a Future Despatch Date
As a mailing house we often future date orders so we can fulfil the items and print and attach the generated labels. Recently we had 6,000 items packed and ready to despatch but was then informed by our client we could not send the items. However the items would manifest in 2 days time as the future date would be met. There is no option to put items on hold or to add a week or more onto the future date. When i spoke to the help team i was told we would need to re-apply postage and print 6,000…
12 votesHi, thank you for your suggestion. We are considering ways to improve future despatch handling to allow users to change a future despatch date. We will update the status here when we have this planned for development.
Kind regards
The Click & Drop Team
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