General
357 results found
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I think Click & Drop should pull in the tax info from eBay’s new “Tax details” section and add it to the address label.
eBay used to include things like ABN numbers (for Australia, Norway, etc.) in the address itself, so they automatically showed up when printing with Royal Mail. Now they’ve moved that info to a separate “Tax details” section, and Click & Drop doesn’t pick it up anymore.
It would really help if that tax number could still be added somewhere on the label, so the customer wont get charged twice.3 votes -
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently
IOSS number didn't pulled into Click&Drop from Amazon and eBay recently, please fix it ASAP, recently the parcels sent to the EU all don't have IOSS number display so a lot of customers refused to pay the customs duty and return the parcels which value less 50eur. This error impacting our business now. please fix it ASAP
1 vote -
Make Dark Mode Available
As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.
2 votes -
Marking Parcels as dispatched and deleting unused orders
1) For some time now it has not been possible to delete unused orders from New Orders, Orders ready for Printing and Orders Ready for Dispatch, so things are starting to getting a bit cluttered. Is there any way that the functionality can be returned?
2) Tracked and Signed For items are now automatically marked as dispatched when they are scanned at the Post Office but there seems to be some inconsistency with plain second class. Some get marked automatically and some dont. I was going to say that I couldnt mark them as dispatched manually, in either Firefox or…
1 vote -
Fix issue requiring labels to be regenerated
For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?
1 vote -
Add a 'Label Created By' Column to the Order Dashboard
We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.
This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.
2 votes -
Amend value options for "no commercial value"
If the user clicks on "no commercial value", an automatic value of £0.00 is assigned on the printed form. This guarantees that Irish Customs in the AnPost Office will reject the item and return to sender. I know this; I have spoken to them about it. They say a nominal value of £5.00 should be assigned. It is a disaster for my business, as training materials necessary for Irish trainees to use on an agreed date have not arrived, so that the arranged training date has had to be abandoned.
3 votes -
Some Customs Docs / AWBs are not printing in chronological order
We are having an urgent issue whereas AWBs in click and drop are not printing in chronological order, most are but some are not and it appears as totally random.
Once postage applied all is fine and in chronological order but then a few random ones go out of sync one the labels have been printed.
Also once manifested, the orders are not being marked as fulfilled in shopify and the tracking numbers are not uploading despite the 'mark orders as despatched on channel' icon (attached) being clicked.
It has been integrated with our Shopify for 2 years without issue…
1 vote -
Fix Wordpress > WooCommerce Integration. Order Import & Send Tracking Notes is Broken.
Integration to WordPress > WooCommerce is unreliable
Problems.
- Ignores random orders when importing them into Click and Drop.
I had to delete the integration and create a new one to force it to get a week's worth of orders it ignored. Then today it has randomly missed three orders again. It worked for a few days reliably after making a new integration and is now unreliable again.
We need a way to force an order import from WordPress > WooCommerce.
- It only sends tracking as a note randomly. Many orders that are Tracked 48 don't get any tracking sent.
We…
1 vote -
Highlight an order in 'New Orders' window
It would be nice to have the ability to change the background colour or to otherwise highlight an order for an extended period of time to make it stand out.
If we receive an order but the item is out of stock, we keep that order in 'New Orders' until such time as it can be fulfilled. This can be several weeks in some cases.
The risk is that we may inadvertently send this item out, along with the rest of the in-stock items by mistake which alerts the customer that the item has been shipped.
If we could highlight…
2 votesThank you for your feedback.
It seems that for your use case, the order tag functionality might be helpful. Tags can be added to an order at the point of order creation and then you could filter your grid so that orders with a certain tag are not displayed. For more information on this functionality, you can consult our help guide.
Please note that we are planning on improving this feature by allowing users to add tags at any point of the user journey and we may allow for using different colour tags too.
Kind regards,
Click & Drop Team
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Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
12 votesThank you for your feedback.
We are currently considering how best to implement this feature. Any further updates will be posted to this page.
Kind regards,
Click & Drop Team
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Don't chage your customers MORE for saving you time and fuel
I think it is ridiculous to be charging 20p extra per parcel when a customer takes their parcels to a post office (which for me is a 3-minute walk to my local shop so if I am going there anyway I may as well drop my package off as well) instead of wasting Royal Mails time and fuel to come to pick them up from me at an unspecified time the next day, which adds an extra day to the delivery time, IF they actually turn up (which in the past they haven't turned up to collect).
12 votes -
QR code for tracked returns
I have tracked returns enabled on my account, and can email / post a returns label, but a lot of people do not have printers nowadays, is there a possibility of having a QR code enabled to send to customers as this would make it a lot easier, I know the facility is available as ebay/amazon and some online stores already have it,
2 votes -
Feature Request: Click & Drop – Save/Auto-Fill EORI, Product Description, and Customs Info for Repetitive NI Orders
Hi Click & Drop team,
We’re a high-volume UK seller, and we ship dozens of parcels daily to Northern Ireland, including many repeat business customers. Since recent customs changes, especially under the Windsor Framework, we've noticed that:
Every business parcel to Northern Ireland now requires us to manually enter the recipient’s XI EORI number. For each parcel, we must also manually re-enter the product name, declaration category, goods description, and value.The "default customs settings" in Click & Drop don't apply properly to Northern Ireland shipments anymore, even for identical products or repeat buyers. This has become incredibly time-consuming and…
1 vote -
Create user attribute to allow sub-user to see payment invoices
I've recently resolved a support case with Click & Drop Support where I was unable to access most invoices on the 'Payments' screen. The result of that case was that I can only access payments that had been made on my account and not any of the other sub-users.
Whilst this makes sense, the current user experience makes it seem like something is wrong as an error message is displayed saying the payment couldn't be found.
Few suggestions for improvements:
1. Can the invoices unrelated to the current user be hidden by default?
2. Can a permission tickbox be created…1 vote -
A Guide to Spirit Airlines Baggage Fees and Rules
Spirit Airlines' baggage policy enables passengers to carry a free personal item, with the rest being pay-for carry-on and check bags. Prices are route-dependent, time-sensitive, and size-sensitive. Always refer to weight and size limits prior to departure.
See more : Spirit Airlines Baggage Policy
https://www.flybyfares.com/blog/spirit-airlines-baggage-policy/1 vote -
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)
1 vote -
Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items
With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.
1 vote -
Labels to fit DL envelopes
It would be useful to have a label size suitable for DL / Legal Letter envelopes
1 vote -
Transmission of Shipping Service from C&D to Shopify via the integration
The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.
The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…
1 vote
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