General
558 results found
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Listing description all of a sudden overwriting Goods Description
My Listing descriptions on Shopify are all of a sudden overwriting the Goods Description I set out in Royal Mail settings.
My listing description is nearly 3000 characters long, so summing it up with the first 45 charters, produces a completely irrelevant goods description.
1 vote -
Revert to the old system for handing tabs in Click & Drop
Please revert back to the old system or at least give us the option of having tabs remain open or not when an order is clicked, for example, to amend postage details etc.
These tabs never used to stay open when simply amending postage details for an order.
Now you've created work for us by having to click to close tabs when there gets to be too many open for the browser to handle. This can happen 2-3 times per day in my case. More work for no gain.
This is especially egregious since it worked perfectly beforehand.
10 votes -
Orders API rejects IOSS_DDP label generation that the portal "Apply postage" screen accepts for the same order
Using the api the data makes it to Click and drop but will not print the label saying "Invalid data for shipping under IOSS"
If I select the order and generate a label in the portal then all is good, but thats not how the behavious is for all other shipments using the API. UK items work fine in this way and MPR but get charged tax again when a marketplace order.The Orders API (api.parcel.royalmail.com/api/v1) doesn't currently support generating a label for an IOSS_DDP shipment via the API, even though the exact same order data works fine when postage…
1 vote -
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
Allow postage to auto apply on Shopify orders with more than one line item. PLEASE.
2 votes -
Go back to your previous Customs forms
Go back to your previous customs forms - Your new ones are a nightmare of additional complexity - don't work on Firefox and print forms too big for anything smaller than A4
2 votes -
You include refunded labels in "ready for printing" on the home page.
You include refunded labels in "ready for printing" on the home page.
Don't do that, it's stupid.
Why would you do that?
Can I work for your IT department? I am better than every single person currently working for you.
2 votes -
printing on 4 per page, A4 label sheets
Printing labels and CH22's on 4 per page, A4 label sheets from PDF's used to work fine. Now the placing of the labels on the page overlaps the label joins.
This is the same for 4 per page with and without border sheets.
Please check and adjust the label positioning to corectly print within the label boundaries5 votes -
Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
8 votes -
Customs Form Not Showing Order Currency
The new CN23 form that is generated on Click and Drop converts the order amount into GBP. The old CN22 form used to always show the currency that you entered for the order.
Please show the currency that we select for the order on the customs form.
2 votes -
Can't print labels
Once you create a label on C&D you get the message "Sorry, this service is currently unavailable" and no label is generated. This happens constantly. Firefox browser, Win 11 platform.
2 votes -
Inaccurate delivery time - Very damaging to Shopify/eBay/Amazon accounts
In the Shopify connection/integration C&D shows inaccurate delivery completion. When the order has already been delivered RM remains "in transit". For sellers this delay notification is extremely damaging and downgrades your account on Shopify, eBay, Amazon and other sales channels. They interpret this that your order is not arriving on time as promised and at times can even generate a full refund for items already delivered, and your account gets tagged and gets downgraded, or even blacklisted.
RM got my entire account ruined in the past having by having completely faulty delivery updates. It's VITAL that deliveries are completely accurate.2 votes -
Ability to save card details to account.
Please can you add the ability to save a credit card to the account so we don't have to type in Card details every time I do a new order. This is a very long process, most websites have the ability to either add an invoicing address or save the card details.
3 votes -
fuel subsidy
I don't understand why the fuel subsidy has gone up twice this year.
Luckily i keep very good records of what i sent or i would not even have known about this latest one to 16%. My bill did not match by over £6 to what i knew i had spent with RM, which is how i knew. They expect us to keep checking their subsidies page (which is hard to find) to know of any increase.
Fuel and electricity is LESS now than the start of the Ukraine war which RM used to put up the price to 8%.…
2 votes -
automatic refund for lost tracked post
If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.
25 votes -
Add a field in the Address Book for SafePlace.
Many of our customers have a permanent SafePlace for deliveries but there is presently no option to add this in the address book, so that it has to be entered each time an individual order is sent.
1 voteThank you for your suggestion.
We are currently reviewing this, alongside some other potential Address book improvements. We will update this page with any relevant developments.
Kind regards,
Click & Drop Team
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Invoice to be be itemized as per bought orders
At the moment the invoices only show overall cost of the shipping paid with 'Sales Order/Your Reference' which I have no clue what does it relate to. Can we not implement a system to have invoice give itemised per order charge paid to help with our internal accounts as it is impossible to know if I got charged something different due to size/weight for the services I have used. It would be super helpful to have something like this. Thanks
2 votes -
Show number of available Parcel Locker compartments by size in the app and website
It would be very useful if Royal Mail showed the number of available Parcel Locker compartments by size in the app and locker finder.
For example:
Small: 3 available
Medium: 2 available
Large: 0 availableThis would let customers check whether a suitable compartment is available before travelling to the locker, avoiding unnecessary journeys when a locker is full or doesn't have the required size.
1 vote -
collection date wrong on manifest - Fix it
When generating a manifest early in the day (at 00:30 in this case), date on Manifest is date gone, not current date! Issue with BST?
1 vote -
CN23 on A4 6x4 for PERSONAL ACCOUNTS
I send more than 800 international orders a year, and the recent change to CN23 customs forms has caused a serious problem with how I fulfil them.
How it worked before:
I print on a standard A4 printer, not a label printer. I could print four postage labels to a page, the matching CN22 customs labels four to a page, and the despatch notes separately. Because everything lined up, each order was quick to pick, pack and label.What has changed:
The new CN23 process makes this impossible. The only option is the integrated format, which uses far too much…1 vote -
Allow Tracked 24/48 Large Letter products up to 1kg in Click & Drop
Royal Mail Tracked 24/48 Large Letter / LBT supports items up to 1kg, but Click & Drop still limits the Large Letter package size to 750g at the product level.
For example, if a product weighs 850g and fits within the Large Letter dimensions, Click & Drop will not allow it to be saved as Large Letter. It forces the product to be saved as Parcel.
The order screen already recognises that Tracked 24/48 LBT is valid up to 1kg, because LBT remains available when Parcel is selected up to 1,000g and disappears above 1,000g.
The problem is that the…
1 vote
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