General
416 results found
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More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
4 votes -
How to send letters to the USA?
How do I send letters to the USA using Click and Drop please? The option do to this was removed on Tuesday.
In his email dated 28th August your colleague Micheal Irwin (Director of Export) says this "If you only send personal correspondence to the USA, you are not affected by these changes“ So this is the reason for my query on letters.
I’ve had product codes added to my account for parcels but I need to send letters to the USA. I’ve been using product code DP3 previously for sending letters to the USA.
3 votes -
Need better tracking status updates
The tracking details, especially on international orders, does not update at all until the shipping is either delivered or is returned. I'm getting quite a few complaints and pressures about this from buyers.
We're in 2025. I am sure there must be a way for the postal services to have constant tracking updates, not only for international deliveries, but for local deliveries with the whereabouts can be tracked regularly.4 votes -
Twice attempted to arrange for parcel collection from another address.
First date for arranged collection Royal Mail e-mailed me to say no one at home when postman called yet the sender said he was in all day. I'd paid for the parcel label to be taken to the collection address. 2nd date arranged three days later. Paid a small fee for the next collection and on this date NO label taken to the collection address despite having paid for one so no collection made again. Total incompetence by Royal Mail. I've cancelled my order on the item I was trying to buy. The booking system is un necessarily long winded…
3 votes -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
1 vote -
Frustrating wrong customs details on printed labels
The customs details on the printed forms differ from the customs details in Settings - Customs.
- The name of the sender is pulled from somewhere else and is wrong.
- Under the sender address it places the order number and store name from Shopify, which is not always the correct one.
Can we please have customs details ONLY what is added in the settings in the C&D account, and not pulled from elsewhere? I've gone in circles to try and change it to correct details and can't find where it collects these details from. I now have to white out and…
1 vote -
fix the problem of not being able to delete unwanted orders
I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want
5 votes -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
2 votes -
Add option to change sender details in Customs Settings
I'm having difficulty finding where C&D picks the sender name for the Customs Settings. I've looked at every trading name (for different locations) etc and have been unable to find where it selects the sender details to edit that for applicable orders. It should be easy to change, but it's a maze of unknown origin.
2 votes -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
1 vote -
Increase the merge function limit to orders 90 days old.
I can't see why the limit should be 31 days, why have a restriction? I create custom items which can take 8 weeks, so if a customer wants to wait and combine their postage with an 'off the shelf' item I can't facilitate that due to the merge 31 day limit.
1 voteThank you for your feedback.
We have limited the merge order functionality to 31 days for system performance reasons, but we will review whether extending this limit is feasible.
For the time being, in this scenario you will need to create a new order, or clone the existing order to proceed with a merge.
Kind regards,
Click & Drop Team
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Have an easier way to complain when you have incorrectly charged us for a wrong size package.
Twice now you have incorrectly charged us when you think a Large Letter should be a Parcel.
The first one had a picture of a Card Backed Envelope being handed to my customer, so there was no dispute and you eventually refunded the charge.
The second one we only found out about because the invoice was a different amount to what we expected so had to go through it line by line to find it. This one has no picture, but we have confirmation from our customer that it was a large letter which went through her letterbox.
I first…
5 votes -
Include STAFF notes to appear on Dashboard
Please include STAFF NOTES to appear on DASHBOARD so staff do not have to open each order up each time
1 vote -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
1 vote -
Please make Customs declaration category available on bulk product export so it can be updated in bulk
Please make Customs declaration category available on bulk product export so it can be updated in bulk
1 vote -
Add column for postage price
Please can you add a column for the postage price paid in the orders overview.
4 votes -
Unexpeted error message appears when paying the postage on Clickanddrop since tuesday 7th Octobre 2025
Unexpeted error message appears when paying the postage on clickanddrop for business since Tuesday 7th October. Somehow managed to "pay and generate labels" for a few items 1 by 1. And now can't pay for anything. The integration with eBay working fine, apply postage OK, but when it's time to pay the error message appear asking to try in a few moment.
2 votes -
Shopify label purchases are not processed as sent in C&D
In Shopify is the option to purchase RM labels direct for deliveries within England (only). However, if you purchase the label via Shopify and it adds the tracking code to the order, the order still remains active within the C&D account in Royal Mail unless you manually get rid of it "Shipped by other provider". This bug should be fixed.
1 vote -
Big problems with wrong trading name - C&D Shopify app version
RM's Shopify App:
I'm having major issues with C&D constantly fixing the trading address to the wrong address, and you can't change it. It doesn't follow the default settings within the C&D account settings, and seems to be associated with the Shopify app settings for Royal Mail. For some reason those app settings does not correlate what I have setup as trading address in Shopify either.
As a result, undeliverables or returns, constantly gets sent to the address on the label - the wrong trading address resulting in constant losses. PLEASE FIX. This has been ongoing for months.
In the…
1 vote -
Filter Orders by Stock Location
We print orders from two different locations, and it would be much easier to manage if we could filter orders by stock location. Adding a stock location column seems like a simple enhancement. Could this feature be considered? I believe many users would find it very useful.
1 vote
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