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  1. Show the SafePlace for each order / delivery and allow bulk SafePlace assignment

    There is no easy way to see the SafePlace for an order or delivery. You have to click "re-apply" postage for each delivery to see the current SafePlace. Also, you can't add SafePlace in bulk, which is really time-consuming.

    1 vote

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    Thank you for your feedback.

    We are planning to add the Safeplace value to the order details section of all orders to increase visibility - this page will be updated once this change has been made.

    Kind regards,

    Click & Drop Team

  2. Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on

    Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.

    We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.

    We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…

    2 votes

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  3. The RM app doesnt work on foldables with a change of orientation

    See the attached screen shots and look at all the information vanishing when switching from portrait to landscape on the Honor magic v2 (a £1600 phone). It does exactly the same on the Samsung galaxy fold 5 too.

    You have an issue with your reactive design not adapting properly to anything not in a 16:9 aspect ratio.

    See the images attached taken moments apart, one in portrait and one in landscape. The RM app is the only app out of the dozens ai use daily to have this fault, so it is not a hardware issue, it's bad coding and…

    1 vote

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  4. 9 votes

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  5. Allow update tags

    Can only set tags on create

    Too inflexible especially when the orders in click & drop are created by some third party integration.

    Would be super useful if we can edit tags even after an order has bee created

    1 vote

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  6. Allow filtering order by multiple values

    Would be useful to filter by multiple order number, multiple post codes, multiple email addresses

    1 vote

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  7. Fix 'bring your label' feature, it doesn't work when re-booking collection

    When re-booking collection or when adding multiple pre-paid items, it's not possible to add 'bring your label', it's a bug on your system.
    Specifically, I was returning Nespresso capsules for recycling and could only add 'bring your label' to one out of 5 bags in my order.

    1 vote

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  8. Detect Channel Islands postcodes and automatically set their destination to Jersey/Guernsey not Mainland

    When orders from Ebay, Amazon and other channels come through to C&D via the API, it would be extremely useful if the destination country could automatically show as the relevant Jersey/Guernsey not Mainland UK, as the customs label does not automatically generate without this. Ebay orders and most amazon orders to Jersey and Guernsey appear as "mainland UK" but with Jersey or Guernsey postcodes.

    6 votes

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  9. please explain how new 'Auto Print' will operate with API

    We're concerned to see you're discontinuing support for the 'Print Assist' integration. Despite your claim that you had previously let people know about the new 'Auto Print' introduction from 1/10/24, with only 2 weeks to go, yesterday was first time your announcement was made on the CnD website and we have not had any email notification prior to this.

    We use the click and drop API and not the C&D desktop app. As there is no "automatic print" of created labels with the API integration available (like there was with the Dropbox integration) we retrieve and send a label pdf…

    1 vote

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  10. The whole site needs looking at it is so messy and unclear.

    The designer must have thought what a colourful site which it is but it ends there. Most of us want a clear easy to understand system. The section asking do you want to print yourself has both options in each box. After filling in the forms for one letter the checkout box said 2 items I spent an age looking for the second only to find it was the free collection

    2 votes

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  11. allow us to retain/copy labels for cancelled sales order number to a new one

    allow us to retain/copy labels for cancelled sales order number to a new one

    1 vote

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  12. Refunded labels appearing in the 'New Orders' section

    After purchasing a label I occasionally have to cancel the label due to my customer changing the address, cancelling the order etc. After the label refund request has been accepted and refunded the order appears in the 'New Orders' section. This is very annoying because these old orders get lost amongst all my new ones and I accidentally repurchase the label! Starting the whole refund process again.

    Please stop sending orders from refunded labels back into the new orders section.

    1 vote

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  13. Retain selected items after applying postage

    If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.

    It use to be that these ticked items were retained as ticked. Please change this back.

    Please can you re-add this feature.

    6 votes

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  14. 1 vote

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  15. collection

    Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.

    2 votes

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  16. C&D API - Support Specifying 'Return Address' in Order Create Call

    Currently, the only way I can find to set custom return addresses is by manually setting up a trading name for each one. We create labels in C&D via the API which means that the return addresses must be manually added in advance.
    I would like to be able to set a custom return address for each individual label using the API.

    1 vote

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  17. Print the Customer's Name on Returns Label

    Allow the customer's name to be displayed on Returns labels. At the moment we have to cross reference their address on another system. It only shows their returns address, not the customer name.

    1 vote

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  18. Return Tracking Status in Click & Drop API

    In order to support a fully automated business there is a need for us to be able to verify if a package arrived via an API, not via a report.

    There is currently a older royal mail tracking API but it is locked down to high volume users.

    I note that work has been carried out recently to add a tracking status on the orders page within Click & Drop. However, this information is not included on the Click & Drop API.

    When calling the following endpoints via Click & Drop API,

    It returns the tracking number, but unlike the…

    1 vote

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  19. Post Codes formatting errors

    Please post code formatting errors, because post code entered like this: PP5 5XZ where double space is included generates errors.
    So you will need to add filtering RegEx rules to handle this without generating errors. Also the lady on Royal Mail line 0345 2661 004 told me that the eBay customers often enters double city like London London which also generates some errors. I did not experienced any issues like this but address handling should be generally improved and as a developer I know this is easy and possible to achieve. Wondering why this is not done already.

    1 vote

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  20. Product details column, sort by A-Z

    In product details why can't we sort alphabetically, allowing us to print everything out in order?

    1 vote

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