General
466 results found
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Firearms collections
The previous WDMO system would allow the collection to be booked in up to midnight the day before collection. The new system requires submission of a manifest by 1300 hours for next day collection. A paper copy of the manifest is supposed to stay with the collection and be filled out by the driver? Why when the drivers have the ability to scan the collection to the system have you gone backwards to using paper and pen?
2 votes -
Click & Drop ITROLP turning up twice
When I send a large letter to Germany, I see two shipping options with the same shipping code: ITROLP
How is that represented in the API if they have the same code? Is one obsolete?
International Tracked (£50 compensation)
See details
ITROLP
Up to £50 Tracked, IOSS £9.65 £0.00 £9.65International Tracked (£250 compensation)
See details
ITROLP
Up to £250 Tracked, IOSS £12.15 £0.00 £12.152 votes -
BUG: Cannot make payment
After cancelling a payment that it seems did not cancel properly, I cannot make any payment at all for which I assume is related to the previous payment not cancelling properly and am just shown the following error for 3 days:
An unexpected error occurred. Please wait a few moments and try again.4 votes -
I'm getting regular 'unexpected problem' errors
I'm ending up with a lot of "Sorry, an unexpected problem occurred." when I try to print labels, or when the purchase is completed. They started to become regular occurance since the last update.
7 votes -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
2 votes -
A lot of label print error
I get a lot of errors with "Sorry, an unexpected problem occurred." when trying to print labels.
3 votes -
Allow EDITS to orders
I find it very frustrating that as soon as I click on the order, I can't edit anything in it. All I can do is select the kind of postage it needs. I now have one order which needs itemized content for customs forms and I can't edit it, I can't add to it. Why should we not be able to edit the orders?
5 votes -
Ebay cancelled orders dont update
Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature
2 votes -
validate country in address
There are problems with customers in the Channel Islands who still use the United Kingdom in their address for orders imported from eBay/Amazon marketplaces
When imported into C&D the country then appears as "United Kingdom Excluding Channel Islands" and does not display all of the correct delivery options. For example there are no delivery options for Parcelforce where orders are over 2KG.
The country should be "United Kingdom - Guernsey" or "United Kingdom - Jersey". There is no warning or error message from C&D.
The addresses correctly state Guernsey or Jersey and they have the correct postcode. C&D should be…
3 votes -
Option for manifest to itemise orders being despatched
It would be very helpful for the manifest to have the option to detail the orders being despatched.
Currently parcel labels have no despatch date and the manifest only tells you the total number of orders (not parcels) being despatched, but not which orders are being despatched. The parcelforce system detailed each order being despatched which aided the team handing over the parcels..
2 votes -
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not.
When the order is cancelled take it out of 'orders ready to despatch' as it's confusing and easy to mark depatched when it's not. As customers cancel their orders before sending them, but the label is already bought.
3 votes -
Increase log out time
Can you please increase the time before Click and Drop logs you out from 20 minutes to several hours?
We are Parcelforce customers, we were able to leave WDM on basically all day without logging out which is handy as we process ecommerce orders as they come in.
Many thanks
2 votes -
postage cost reporting for tax purpose
It would be really handy if there was a report to see what I have paid on postage by day month or year (so I can use it for tax deductions) ???
1 vote -
Manifest API
Please could you look into returning the "OBA order #" that is displayed within click and drop via the API also when you create / get a Manifest entity, this would then allow us to then match each manifest to its docket on the invoice supplied.
1 vote -
Add a Quantity box in order details like the old WDM system for multiple parcels to same address
The old WDM system was simple for this, instead of having to go through the stupid way its done now and dragged out process, simply add a quantity box would be way more simple and user friendly and faster. there is to many moving parts in this system that are totally unnecessary.
1 vote -
More SKU's lines on the label
Hi Royal Mail team,
Please can you expand the number of SKU lines visible on Click & Drop labels?
At present, the “Customer Reference” block only shows ~3–4 lines of SKU text, even though the block itself has much more space available. The SKU list is vertically centred, leaving unused whitespace, and a large portion of the block is taken up by the logo area. In addition, the line “Royal Mail: UK’s lowest average parcel carbon footprint 200g CO2e” occupies space that could be better used for operational data.
Our proposal:
Move the SKU list to the top of the…
6 votes -
Please move Tracked Returns option from Settings to the Home page
Could you please move the Tracked Returns option from Settings → Miscellaneous to the Home page?
At the moment, when a customer adds new users without administrator permissions, these users are unable to access settings and I fact they can’t access that section and therefore cannot generate return labels.
Moving Tracked Returns to the Home page would ensure all users can generate return labels regardless of their permission level.1 vote -
Provide an option to make the "Order reference" a required field
Would it be possible, please, to give the option to set the "Order reference" field as required so it cannot be left blank? This would mean that all shipments can be referenced to their corresponding delivery note, pick list, or whatever other internal reference a company uses to identify shipments sent using Click & Drop. As a bonus, you could add an editable description so that the user can add what that reference is in brackets - i.e. "Order reference (delivery note)".
3 votes -
Parcel Force manifest has no breakdown of customer name or number of cartons, only consignments
Old WDM parcel force manifest used to clearly show the customer name and number of cartons, not just the number of consignments. Not knowing the number of cartons and blindly giving our boxes to the driver which just shows the number of consignments is clearly not workable. We used to have it, and we need it.
1 vote -
Stop messing with default browser input styles.
Firefox is not displaying the state of checkboxes in the options.
This is because your inept webdesigner has chosen to incorrectly disable the default browser style for inputs.
input {
appearance: none;}If I remove this CSS, I can see the state of checkboxes in the options menus again.
Please fix this and stop messing with defailt browser styles.
Thanks
2 votes
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