General
487 results found
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Multi Parcel Consignment takes longer than WDM system
It seems that some of the basic IT functionalities have slipped with the new system, and it’s starting to impact our workflow. For example, when creating a Multi Parcel shipment via manual entry, the process has become much more time-consuming. The system no longer captures default settings like service type, parcel size, or whether a signature is required, which were all part of the previous system and helped streamline our operations.
As a B2B business, the added complexity is especially frustrating. We're having to manually enter the same details—such as weights, parcel sizes, and costs—over and over again. This is…
6 votes -
Fix a bug which has been introduced about a week ago
After importing from a CSV and then appying postage to this batch of mail.
The screen starts flickering multiple times a second and locks out user input for a minute or so until its done.
The URL keeps flashing and updating with urls such as this;
This makes import and processing take about 4 times longer than the week before.
vibecodingisbad
1 vote -
Correct the discrepancies with invoice vs billed amounts
Since November I’ve had a discrepancy in amounts so I assume this is because the PDDP duties aren’t included on the invoices but I need them to match for accounting. I’ve emailed RM but yet to receive a response. If I go into the payments section of my portal I can see the amount is what I am actually paying but the actual invoice shows different.
1 vote -
Improve your website!
Website is very poor - frequently have errors with logging into site, errors with generating labels, lack of option to arrange collection, overly complex interface for personal customers, site message frequently says sorry we have encountered a problem - with no guidance on what the problem is, or how to resolve it. Even leaving this feedback was full of errors - couldn’t log in, email verification links fail
2 votes -
Have weighing scales integrate with the click and drop desktop app to get the parcel weight automaticaly
Other shipping solutions can do this now but not Royal Mail
1 vote -
Telephone number not printed on label
The telephone number field is not used for the generated click and drop label, therefore I currently have to open every order and copy the telephone number in to a free field (or append it to the surname).
Please add the telephone field as a printed field on the label, many countries rely on the telephone number for a successful delivery, without it the package is returned.
5 votesThank you for your feedback.
A Recipient phone number field will be added to international labels in the near future. This page will be updated once the change has been made.
Kind regards,
Click & Drop Team
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Enable user to manually enter the postbox ID when the app cannot detect the postbox even though I'm standing right in front of it!!
Yesterday I tried the Proof of Posting thing in the app for the first time. I tried to scan my item several times, but the app could not detect the postbox I was standing next to. I could see the postbox ID so it would be good if I could add that retrospectively to the tracking after I'd put my item into the postbox. This was a Parcel Postbox.
1 vote -
API - what is the minimal data to post to generate a label?
I can successfully generate an order using the Click&Drop API. But for the label generation, I think that I need to also specify the shipping method.
However, each time I post a new order with the field
postage_detailsand add acarrierName, then I get a 400 Bad Request.The downloaded specification does include:
PostageDetailsRequest: type: object properties: serviceCode: type: string maxLength: 10 carrierName: type: string maxLength: 50However when I look at the https://api.parcel.royalmail.com/#tag/Orders/operation/CreateOrdersAsync endpoint,
I see no carrierName in the example. That seemed to be a problem when posting.Could you clarify which information is needed to…
1 vote -
Ditch the new layout and return to the old style. Absolutely nothing wrong with it. Now it's awful
New layout is poor. Not as efficient, buggy, laggy and terrible. Sack the devs and restore to former version
1 vote -
Ebay cancelled orders dont update
Ebay cancelled orders dont update and drop off click and drop but other platforms that do have APIs and do similar functions to click and drop have this basic feature
3 votes -
Order status slow updates on ebay since the new click and drop dashboard
Orders marked as dispatched are taking longer than they use to on ebay sometimes over a hour.
Before it was not very quick but its even worse now
I have called up and was told this is how it is but it needs to update quicker2 votes -
Knock on doors
I would deeply appreciate knowing if theres mail with a knock to say that you have something for my household.There has been a number of cases now where there is no knowledge my parcels have been pushed through the letterbox and have landed on the floor ready to be attacked by a dog.If you could knock it would be definitely appreciated.Get better!
1 vote -
import multiple boxes
Currently when we import an order we can only move one item at a time into specific packages. As each of our packages can contact 20 or 30 different lines and we could be sending 6 packages to the same address, we are a wholesaler, then this can mean possibly 180 lines to be moved one at a time currently. It would be benefical if you could move multiple lines at once so in this case we could move 30 per package at once when we have selected which ones and that could be done in 6 moves rather than…
1 vote -
Royal Mail Allowing printing of postage which is not legally accepted by Ireland.
Royal Mail will allow you to input customs data where an item has zero value.One might be led to thinking that if a product is a gift or has no intrinsic value because it's expired, etcetera, then this would be okay.
Irish Post reject instantly any item which contains a value under one euro.. I have confirmed this with Irish Customs and it's taken nearly a year.
I have literally lost a thousand pounds worth of postage because of this error.
1 vote -
Option for manifest to itemise orders being despatched
It would be very helpful for the manifest to have the option to detail the orders being despatched.
Currently parcel labels have no despatch date and the manifest only tells you the total number of orders (not parcels) being despatched, but not which orders are being despatched. The parcelforce system detailed each order being despatched which aided the team handing over the parcels..
2 votes -
Add despatch date to the delivery label
Please can we have the despatch date clearly marked on the delivery label?
Currently there is nothing on the label to indicate despatch date and the manifest doesn't list the parcel numbers either so it is more difficult than it needs to be to ensure the right parcels are despatched.
2 votes -
Increase log out time
Can you please increase the time before Click and Drop logs you out from 20 minutes to several hours?
We are Parcelforce customers, we were able to leave WDM on basically all day without logging out which is handy as we process ecommerce orders as they come in.
Many thanks
2 votes -
Allow booking of collections (not 'returns') via Click and Drop
As a business we have a requirement to ship WFH equipment to our staff across the UK, and also to collect equipment back from leavers/retrieve faulty items. Click and Drop allows us to ship from our offices but we can only book collections via pay-as-you-go on Royal Mail, which is not suitable for us. We need to be able to book collections which attach to a monthly invoice as we could with Parcelforce.
6 votes -
C&D Shopify app does not update
The RM Click and Drop Shopify app does not accurately update tracking and completed deliveries into Shopify. This afffects the shop account very negatively as deliveries show outstanding when they are not and have been delivered. Only about 20% of deliveries show completed.
1 vote -
fix the Shopify discount syncing because double-discounting is causing incorrect customs declarations
Currently, the Shopify integration is incorrectly appling discounts twice. Shopify provides the line-item price with the discount already applied and a total discount line so you can see what the total discount is. However, Click & Drop then subtracts this "Total Discount" field again from the order summary.
This results in an artificially low "Total Value" for the order. This is a significant regulatory risk, as it leads to the undervaluation of goods on CN22 and CN23 customs forms for international shipments.
Request: Please update the mapping to ignore the Shopify total_discounts field if line-item prices are already being pulled…
1 vote
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