General
251 results found
-
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
Remove the default to the last selected function, especially when it was delete & need a deleted orders section to retrieve from.
1 vote -
Put the warning back on Orders with address Issues at checkout
Why have you removed the warning triangle from the payment page where there is a character Click & Drop doesn't like?
I've been trying to process a payment, but it just hangs on the payment processing page and doesn't accept the payment or create the labels.
Because the warning triangle has disappeared I didn't realise that the issue was in an address.
Better yet, stop not allowing orders that have a hyphen or comma.
3 votes -
The following is what the previous interface had and would like to get on new one
- RESET ORDER
- we could reset order and see the service changed instantly and could set dispatched by other courier with out going back to new order box.
- ORDER VALUE
- we could use low to high or high to low when making labels, would love to get that on new interface 3-ADDING SHIPPING SERVICE WHILE HIGHLIGHTING MULTIPLE OF THEM -We could highlight a bunch of orders orders while checking price customer paid to make labels accordingly
1 vote -
Feedback for new Click & Drop page interface
Unfortunately the new interface is a downgrade form what we had.
Once we select an order we want to add shipping method to, it takes you to a new page where you do not see what the order product was. So you have to go back again...unnecessary extra steps.
these new designs should not be done by people that don't actually use the platform. You are making changes that make things easier for Royal Mail but harder for the customers. Totally illogical..This is another point that makes us move more of our business to other couriers..
Royal Mail leadership…1 vote -
Update Tracked 24/48 to collected when Business Collection takes place
Royal Mail Tracked is not tracked when the driver collects. Please can you update the tracking using the manifest when collected not when the packet gets to the super hub the next day?
It was impemented for personal customers last year:
https://clickanddrop.uservoice.com/forums/399930-general/suggestions/45679138-tracking-show-a-shipment-has-been-collectedSecond class post tracking is fine and shows the following message when the driver collects:
"An update will only be provided when we attempt to deliver your item"But Tracked 24/48 shows this message until the next day or later on Royal Mail tracking:
"We're expecting it
The sender has advised they have despatched your item to Royal…6 votes -
Revert back to the old interface.
If it ain't broke, don't fix. The new UI is clunky and extremely frustrating to use
18 votes -
Move back to open orders screen when deleting an order from the order details screen
When you are in the open order screen and you click an order which you would like to delete (for example if it is marked as 'dispatched by other courier'), it opens up in its own window (painfully), then you click the delete button however the order stays open and you have to manually close it. Very confusing at first because you are unsure if it has been deleted, now its just annoying.
It would be a much better flow and much less confusing if it takes you back to the open order screen
1 vote -
Rule to allow certain products to print labels to different printers (paper and labels)
Rule to allow certain products to print postage labels to different printers (paper and labels)
1 vote -
allow users to sort 'product detail'
allow users to sort 'product detail'. I was hoping this would be in an updated version. Its what everyone wants and would make 300 orders per day easier to process. Usually it takes 1.5hours but this new version has increased it to over 2 hours as you have to hover over the order when they have ordered more than 1 item to see what they have ordered, whereas before i can see the 3-4 items they had ordered just from looking at the screen.
Also if you try to highlight a product number or tick the tick box but miss…1 vote -
Marking orders as despatched (option to clear Old Orders)
=======
Summary
In relation to orders that have not been marked as despatched - Perhaps it would be helpful to:
1) Ensure that the system ignores older orders as clearly they have been dealt with after a certain timeframe (1 week?)
2) Perhaps offer a way to filter this section by date, and have the option to simply clear old items.=======
Reasoning
I have Click and Drop intregrated with Ebay. In my personal use case, there is one part of the Click & Drop worklow that I do not normally use - the "Mark Orders as despatched" section -…
2 votes -
Please make 'Order Details' auto-expanded on page load
When I click on an order, which then opens it inside a new tab, the 'Order Details' section is hidden by default on page-load which seems silly.
Please make this section visible on page load by default. It would save me one more click every time I want to view that information which is often the only reason I would ever click on an order to view it in more detail.
Furthermore, in its current state of hidden by default, the content of the page is tiny (order no., name, address etc.) and only takes up half of the browser…
1 vote -
Status Heading
With the new layout, it is hard to differentiate an order's status quickly by glancing down the column. Whether it says Postage Applied, or Label Generated, they are both the same width and colour. If Label Generated was a little longer (or vice versa) a quick glance down the column could identify those orders not yet completed. This was much easier to identify on the old layout.
1 vote -
Package Format - after sorting stay the same as user default
Please Please make the columns in the new dashboard stick by user-selected input like it used to
We batch all items of the same weight/ type together and print the labels
We sort package column by weight
as soon as the postage is applied we have to go back to the list via the dashboard
The package column now resets itself to order number by default so I have to re-sortI did this 37 times today
Please make it like it used to and stay in the order the user selects2 votes -
Calculate 'CN22 Item Weight Total' as sum of Contents
CN22 Item Weight Total is for the total combined weight of the items inside the package. The contents of the package. It should not be the same as the weight as shown on the postage label.
2 votes -
The new Beta version needs tuning as is.
Rather than concentrating resources on the many 'new features' requested by lots of different users and not to be used by a majority. The adjust tabs feature is good, the ability to manually resize them or delete the tick box and remove them, giving the option to see more on the scree. The next time you log in however, they are back to normal. can the changes be held for a particular users across session ? Also there needs to be more choices of service available in both old and new versions eg. Why is there a 2nd Class Signed…
1 vote -
Add post method to new BETA
Incorporate the postage method and pricing functionality into the new BETA version. The previous version included a seamless process for handling postage methods and prices, crucial for ensuring accurate post details, especially if the buyer opts for an upgrade. The eBay integration worked flawlessly on the old version, and it is imperative to replicate this functionality in the new BETA to prevent any inconvenience for our customers.
By adding this feature, not only will it enhance customer satisfaction, but it will also contribute to revenue generation, considering the potential loss if upgraded postage options are not visible. Let's prioritize a…
1 vote -
Add in next / previous order button
When an order has been opened in a new tab there is a closed button in the bottom right of this window.
Please add a 'previous order' and 'next order' button here. This will enable us to travel through orders a lot easier.
1 vote -
Highlight last order viewed
There use to be a green highlight next to the last record that had been opened and closed. This was very useful when we were going down the new orders list as it quickly enabled us to see which recorded we had just looked at and therefore which was the next in order.
This is even more important now as the record is opened in a new tab and when this tab is closed it is not obvious which record you were just looking at.
Please add this feature back in
1 vote -
Retain selected items after applying postage
If you tick certain orders in the 'New Order' folder and apply postage to an order all the ticked items are de-ticked.
It use to be that these ticked items were retained as ticked. Please change this back.
Please can you re-add this feature.
5 votes -
eBay seller notes
The ability within a column on click and drop that would display our staff notes on orders from ebay. All of our orders have notes applied to them and they update regularly form the time the order is created, to the time the item is dispatched. It would be great if these "seller notes" would display somewhere in click and drop, and when updated on eBay, the updated note pulls through to click and drop.
1 vote
- Don't see your idea?