Skip to content

General

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

383 results found

  1. automatic refund for lost tracked post

    If a tracked item is shown as not received after ages. Then obviously that item either hasn't reached the destination, or it hasn't been tracked as was paid for. So the cost of postage could be automatically refunded without the customer (who has already lost a sale) can at least get their postage costs back without filling out a massive form.

    5 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. A Guide to Spirit Airlines Baggage Fees and Rules

    Spirit Airlines' baggage policy enables passengers to carry a free personal item, with the rest being pay-for carry-on and check bags. Prices are route-dependent, time-sensitive, and size-sensitive. Always refer to weight and size limits prior to departure.
    See more : Spirit Airlines Baggage Policy
    https://www.flybyfares.com/blog/spirit-airlines-baggage-policy/

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  3. Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)

    Allow same-day collection booking up until a set cut-off time in the morning I.e. before the delivery offices open (as opposed to midnight)

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  4. Stop Sending Tracking Numbers to eBay on Non-Tracked Postable Items

    With the new update you are sending tracking numbers to eBay for non-tracked postable items such as 2nd/1st Large Letters / Letters. These orders are often only scanned on the day of delivery, so eBay is counting that as the date it was posted and subsequently recording it as a defect which effects performance standards. Due to this I have had to disconnect the eBay integration.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  5. Labels to fit DL envelopes

    It would be useful to have a label size suitable for DL / Legal Letter envelopes

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  6. Transmission of Shipping Service from C&D to Shopify via the integration

    The current integration between C&D does not send over the shipping service used when shipping orders back to Shopify. The only information that is sent back to Shopify is the Carrier (Royal Mail) and the tracking ID.

    The Shipping service is needed for the likes of Amazon to meet their Valid Tracking Rate metric. Under the current API not sending this to Shopify the correct and valid Shipping information cannot be sent to Amazon through a Shopify integration. Instead business customers like ourselves have to rely on either direct shipping through C&D to Amazon or via a 3rd Party app…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. order weight set to ZERO every order

    Give users the option to have a fresh 0 order weight for every item. I find the pre-entered order weight useless and in most cases counter productive because the system constantly tries to default to an incorrect weight. I'd rather have a fresh blank field to enter every time I send an item. Please give us an option in the settings to opt out of the pre-entered memory order weight.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  8. fix the problem of not being able to delete unwanted orders

    I have been unable to delete unwanted orders now for several weeks, is this due to be fixed? my orders page is getting very cluttered with unwanted orders making it difficult to find the orders I do want

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. Reinstate deleted orders - if deleted by accident

    Reinstate deleted orders - if deleted by accident

    Quite often we will get customers that order from us, then cancel the order the same day or we accidently delete the orders but they are not reappearing as they should.

    There should be a way to click on a deleted order to reinstate it if needed.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Reports file format

    please change format of manifest orders file. the current is is very old i.e.excel97 - 2003. please update to CSV format

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  11. Bug - Notification uses sender email instead of recipient email

    When generating an order with Click & Drop API, email notification goes to sender email address, not recipient email address. Can clearly see in our request we are sending the correct information.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  12. Import all Unshipped Orders from Amazon for Subscribe and Save Issue

    Currently orders are only imported if they were logged on Amazon within the last 7 days. So Subscribe and Save orders often don't pull through and have to be handled manually. This is becoming a big problem with Amazon's recent developments to open this up for merchant-fulfilled orders.
    This service should ideally just pull through ANY orders in unshipped status. Does there have to be a date attached to complicate things?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  13. Make Dark Mode Available

    As someone who spends long hours working with admin panels on Click & Drop, I’d love to see a native Dark Mode option implemented across all dashboards.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  14. Fix issue requiring labels to be regenerated

    For a couple of months now labels haven't been generated after payment has been made. I have to return to the dashboard, seelect the transaction from the "Awaiting Dispatch" transactions, and the regenerate the label with custom positioning. Is this a known problem, or am I doing something wrong?

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  15. Add a 'Label Created By' Column to the Order Dashboard

    We would like to suggest adding a column to the Royal Mail order dashboard that shows which user generated each shipping label.

    This would be a valuable tool for handling post-shipment enquiries, as it would allow us to quickly identify and redirect any issues back to the individual who originally processed the shipment. It would improve accountability, save time, and enhance internal communication — particularly helpful when managing customer follow-ups. This feature would make a meaningful difference to operational efficiency.

    2 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  16. Fix click & drop desktop wrong label bug

    Nightmare bug today

    I uploaded 6 batches - 23 orders in total today at 15:06pm
    Click & Drop Destop downloaded all the orders into the Labels/Watch folder as usual with the correct filename(Order reference) e. 308150.pdf, 308151.pdf etc

    But when I opened each pdf they had a different customers label in the pdf.
    It turned out that all the pdfs in each batch contained the same label from one of the customers.

    That explains why I only had 6 correct labels out of 23 orders uploaded in 6 batches.

    The csv Results and Processed files all look fine.

    Please can…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  17. Add claims function

    I know this has been asked before, and it has been declined before - why? It would be far simpler all round if a claim could be directly started by a click beside the missing/lost/mis-delivered parcel? The current claims process is an absolute pain in the butt.

    23 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  18. Allow notes to be added to label

    When I send click and drop parcels, sometimes I need to be able to quickly show my partner which product he should be packing - if I could add this to the area that says "customer ref" on the posting label it'd help us a lot rather than having to hand write this info so it doesn't get mixed up.

    3 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  19. Shopify Exchange Orders not Downloaded

    When you create Exchanges in Shopify, it updates the original order, but as this order has already been sent, C&D won't download it again. This means that for every exchange that we do, we have to enter the details manually. C&D needs to recognise exchanges and download the order again please.

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  20. Requirements for the movement of goods from Great Britain to Northern Ireland

    I know this has been mandatory from 1st May and was optional before 1st May (which we were doing) but it is very confusing which items are optional and which compulsory for B to C parcels.

    We have all our customers addresses in the address book and then just "create order" as we just need the address label, we don't have a shop which is connected to C+D.

    What we need is it being obvious which ones need the extra info when we create the order and then which sections are mandatory. At the moment it is just not obvious…

    1 vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  • Don't see your idea?

Feedback and Knowledge Base