General
303 results found
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Allow orders to import from WooCommerce with status' other than "Processing"
Please allow order to be imported from WooCommerce integration with order status' other than "Processing".
As with many stores we take Pre-Orders and Back-Orders for out of stock items, we use custom order status' and the "On hold" status to separate these from newly created "Processing" orders.
We then can't have these import into Click & Drop properly and have to make them manually as Click & Drop can't see anything other than "Processing".
Please create an extra field in the settings page where we could write in the extra status' we want to import. Or have the plugin scan…
1 vote -
Allow "Send tracking with order notes" to be turned on without "Mark orders as dispatched" turned on
Please allow us to turn on the option to send customers the tracking number via Woocommerce order notes, "Send tracking with order notes", without having to enable the "Mark orders as dispatched on channel" option.
We regularly have customers order multiple items, some of which may be back-order or pre-order items. When we receive these orders we often ship the in-stock items straight away, while keeping the order "On hold" until the back/pre-ordered items arrive.
We can't turn on the "Mark orders as dispatched in channel" option as this would automatically mark as Complete orders where there have been partial…
2 votes -
Clear old collections that have been collected
I have a stockpile of old booked collections in my orders. They were collected but, for reasons known only to themselves, the postmen didn't scan them in so they remain on my account. It's just a niggle but these old orders sat there are a bug and there's nothing I can do at my end to remove them.
1 voteThank you for your suggestion.
This work has now been planned in and further updates will be posted on this page.
Kind regards,
Click & Drop Team
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Fix Invoices to show actual amount / vat paid
Every month we download your VAT Invoice for our accounts.
However it is always incorrect compared to the amounts of postage/VAT we have paid within the month.
We have our pre-payments in the accounts form each payment made as per the amounts on the individual payment but the invoice is completely wrong.The VAT invoice should be the same as what we have paid in the month it should never be different and we have to then make manual adjustments.
The problem is we dont know is it the invoice or the individual batch payments that is correct! As we…1 vote -
Urgently Stop Allowing Free Unauthorised Tracked Returns
Click & Drop allows the public to send anything back using our Tracking numbers for free at any time for any reason and we are not told.
I discovered this when I was billed for a Return to Sender label but I don't have Tracked return labels set up in my OBA account.
Trying to understand how I have been billed for a Return to Sender label, I went on the public Click & Drop website and discovered that it was possible to book a collection for a free return by entering one of our Tracked 24/48 or Special Delivery…
1 vote -
Edit package contents does not currently work on mobile or ipad devices - the screen width does not allow the user to edit. Please update.
The edit package contents interface does not work on mobile or ipad devices as the pop-up screen width extends beyond the size of the screen. The screen width needs to be set to x% rather than fixed pixels/width.
1 vote -
Allow impersonating batch/orders when uploading them via Click & Drop API
At the moment Orders/Batches submitted using API are without any user assigned. This makes it hard for users to find the batch they have created using our CRM. Tags that are allowed for items are not helpful as they are shown only in "order view" but not when viewing the Batches.
1 voteThank you for your suggestion.
This work has now been planned and this page will be updated with any further developments.
Kind regards,
Click & Drop Team
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Make it so we can edit the batch name
When making a batch it would be good to have the option to change the name of it so on the batches page they can be differentiated easily and I can print the one I want.
2 votes -
show maxmimum possible price for the chosen service, or price guide that retlates to account
The reason given for not showing us the price for a service is that prices are not calculated until after they are manifested because of discounts. But what I would like to see, when I am choosing a service, is the price of that service before it is discounted. For me this is so that I can see the prices that I should be charging the customer. If not this then a price guide that relates to the service that I'm using on the main menu because I find it hard to find the price guide that relates to my…
1 vote -
Recipient ID Number
Recipient ID number/
Posted to Portugal, RM asked for this, YET? no where to put it. Good thinking as always RM, ask for the number but hey we had to write it on the packet, its digital ,maybe add a little note next to the IOSS for areas that need this.
2 votes -
Import Shopify orders for specified locations only
We have a Shopify setup with multiple locations - retail stores and an ecommerce warehouse. At present Click and Drop pulls in orders for all locations, regardless of the location selected for the integration. This means that our retail store orders come in to Click and Drop as well and are in danger of being duplicated. Please only import orders for the specified location.
1 vote -
collection
Add a filter to orders with field "collection booked or not". This will allow us to easily see which orders do not have a collection booked yet and book it if so.
2 votes -
Per item postage costs from OBA on reporting
The reporting tool on the C&D page is great - it shows absolutely everything you need, except how much you have been charged to actually send the item.
I appreciate that the 2 systems, C&D and OBA invicing are separate, but if the C&D system is able to show you which Sales Order an item is attributed to, is there not a mechanism by which you can attach the cost of sending each item to the report?
The report we use is: https://business.parcel.royalmail.com/reports/manifested-orders
The issue we have is that we are contracted to supply Business 2 Buesiness, and as such…
1 vote -
CSV download
All of your reports are available as XLS downloads - can you please offer these as CSV downloads, so that they are able to be imported into other systems?
We run multiple systems and would look to import tracking details into accounting systems, and online shopping systems, and they all take CSV as the standard format for any data import. Currently we have to download the XLS, open it in Office, and export as a CSV.
XLS files are great for formatting text, or using multiple tabs for sheets. Where a single sheet of plain data is being transfered, this…
1 vote -
WARNING ⚠️ click and drop now operating illegally
ATTENTION EMMA GILTHORPE CEO.
YOU HAVE RECENTLY MADE CLICK AND DROP ILLEGAL BY VIOLATION OF THE HUMAN RIGHTS ACT 1998 FREEDOM OF EXPRESSION ARTICLES AND BREACH OF OUR RIGHTS TO CREATE OUR OWN PERSONAL STATEMENT . DATA IS A LEGAL STATEMENT BY WRIT OF ADDRESS. YOU PRETEND WE CAN EDIT THE SENDER ADDRESS DETAILS STILL, BUT YOU DISABLED EDIT & ADD TO CART. UNLESS WE SELECT YOUR ADDRESS SUGGESTIONS.THIS IS ILLEGAL. WE ARE REQUIRED LEGAL FREEDOM OF STATEMENT WHAT THE ADDRESS IS. AND FREEDOM OF EXPRESSION. YOU ARE PUSHING A ROBOT NON HUMAN AUTOMATED REALITY UNDER EU MODEL GLOBALIST…
1 vote -
2 votes
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add Shipping Service to Despatch note
It would be great for us to have the name of the shipping service for the order added to the despatch note under the barcode.
This means when we take the label off the integrated sticker paper and stick it on the parcel we can check that the service on the thermal label matches the order. We use this with the Scan and print function.
We are an online jewellery store and the despatch notes on C&D help unify all our selling platforms. I.E NOTHS, SHOPIFY, WOOCOMMERCE
1 vote -
Add a declaration box for those sending restricted items to tick
When sending restricted items (a carving knife as part of a set in my case), the customer is asked to use the age verification service. However, having done that and before paying, they are asked to tick a box saying "I confirm that I am not sending any item that is prohibited or restricted in the UK or overseas", thereby in effect asking the customer to lie and thus potentially break the law because they ARE sending a restricted item. I have been told that what it means is that they are not sending a restricted item that doesn't comply…
1 vote -
Product details column, sort by A-Z
In product details why can't we sort alphabetically, allowing us to print everything out in order?
1 vote -
afternoon collection times
Collections in the afternoon to allow same day dispatch on orders.
2 votes
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